SERVICE CALL REPORT
Head Office: 10th Floor, Presige Centre Court, Office Block, Vijaya Forum Mall, 183, N.S.K Salai, Vadapalani, Chennai, Tamilnadu-600026
HELP DESK TOLL FREE NO - 1800 425 3266 : PH 044 4656 5555 : HO email id : [email protected]
CUSTOMER NAME & ADDRESS: SERVICE CALL REPORT NO: SA-172299
PRABHAKAR,
THUDILUR
COIMBATORE, TAMIL NADU DATE : 16.09.2020
India
AMC PO NO : SERVICE BRANCH NAME : COIMBATORE
SITE / ATM ID NO : SERVICE BRANCH CONTACT NO : 0422-4208822/4208844
CONTACT PERSON NAME : Mr. Prabakar SERVICE BRANCH EMAIL ID : [email protected]
TELEPHONE/ MOBILE NO : 9750999028 SITE CATEGORY : A
Call Received on : 16.09.2020 : 13:53:32 Call Registration No : 00149088
Call Assigned on: 16.09.2020 : 13:54:01 Visit Attended on: 16.09.2020 : 17:45:29 Visit Completed on: 16.09.2020 : 18:19:56
Customer Category: UPS TECHNOLOGY: DLI- DIGITAL LI SERIES TYPE OF CALLS: Breakdown - BATTERY BACKUP
Customer Status: UW UPS TYPE: Call Type:
PRODUCT DETAILS - TRD DIGITAL LI/600VA/12V/EX
UPS KVA : 0.6 DC VOLTS : 12 UPS Sl.No : 12190110895 UPS CONFIGURATION : NA
BATT AH : BATT VOLTS : BATT QTY : 0 No OF SETS :
BATT MAKE : BATT TYPE : Batt Batch No :
SERVO STABILIZER / ISOLATION KVA : Sl.No :
PRODUCT DETAILS - Captured by site - engineer during site visit - TRD DIGITAL LI/600VA/12V/EX
UPS KVA : 0.6 DC VOLTS : 12 UPS Sl.No : 12190110895 UPS CONFIGURATION : NA
BATT AH : BATT VOLTS : BATT QTY : 0 No OF SETS :
BATT MAKE : BATT TYPE : Batt Batch No :
SERVO STABILIZER / ISOLATION KVA : Sl.No :
PROBLEM REPORTED BY CUSTOMER: Ups Trip
ROOT CAUSE OF FAILURE (ENGINEERS OBSERVATION): Spares Related
FRONT PANEL INDICATION:
PROBLEM OBSERVED IN WHICH MODE:
ACTION TAKEN: Problem solved
CONCLUSION OF FAILURE: Ups Trip
Spare parts replaced, if any: (Material code details are given in the front wrapper)
ACTUAL SPARE PARTS FAILED DETAILS ACTUAL SPARE PARTS REPLACED DETAILS
SAP CODE DESCRIPTION QTY SAP CODE DESCRIPTION QTY
BTRIT7---AH 12V 7AH RITAR VRLA/SMF BATTERY 1.00 SKDLI06EVMB SKD DIGITAL 600EX - V V2 1.00
SKDLI06EVMB SKD DIGITAL 600EX - V V2 1.00 BTRIT7---AH 12V 7AH RITAR VRLA/SMF BATTERY 1.00
UPS PARAMETERS BATT PARAMERTERS SITE PARAMETERS GENERAL INFORMATION REG SITE
PARAMETERS R Y B DC Volts W/O Battery 13 Neutral to Earth Voltage 0 Static bypass function test
EB I/P Volts w.r.t Neutral 240 DC Volts with Battery 13.4 Power Failure Duration / Day Communication / Remote pannel
EB I/P Current 1 DC Volts W/O Mains 12 No of time Power Failure / Day Tightness of all the termination Yes
EB I/P Volts - Ph to Ph Batt Charging Current 0.7 Input power variation Appearance of the Battery
Bypass Voltage w.r.t Neutral 0 Battery Condition - OK qty Gen set availability Yes Input / Output break status
UPS O/P Volts w.r.t Neutral 240 Battery Condition - weak qty Dedicated Earth availability Yes Input / Output cable status
UPS O/P Volts - Ph to Ph Distilled water level None Room Temperature Fan rotation
UPS O/P Current 0.2 DC Low Cut off Volts 10.8 Air Conditioner/Room Ventilation Yes General cleaning Yes
Type of Load Av System No of Parallel bank Input frequency 50 Remarks :
UPS SYSTEM PRESENT STATUS : Working Satisfactorily If PCB call-Approval status : Open
Numeric Engineer's Remarks / Suggestion : Mentioned above spares replaced. Checked all parameters. The reported call has been completed and UPS is working satisfactorily on load / P.M carried out.
Ups working fine. EMP Code : .
Signature :
Signed By: samkumar.f Customer signature:
Name & Designation : SAM KUMAR FRANCIS & Technician Signed By: Mr. Prapakar
For all the payments made through DD/Cheque shall be made in the name of NOVATEUR ELECTRICAL & DIGITAL SYSTEMS PRIVATE LIMITED. We DO NOT accept any CASH payments
NPDM/SER/FR/01/Rev 12
