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Customer Satisfaction Towards Purchase of Online Train Tickets

This document is a research project submitted by Kartik Sharma to Punjab University in partial fulfillment of a Bachelor of Business Administration degree. The research project examines customer satisfaction towards the purchase of online train tickets. The introduction provides background on the importance of practical experience to supplement theoretical knowledge for BBA students. The preface and acknowledgements recognize the support provided by the guide and institution. The document outlines the various chapters that will be included, such as the literature review, methodology, data analysis, findings, and references.

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Ankit Singh
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29 views6 pages

Customer Satisfaction Towards Purchase of Online Train Tickets

This document is a research project submitted by Kartik Sharma to Punjab University in partial fulfillment of a Bachelor of Business Administration degree. The research project examines customer satisfaction towards the purchase of online train tickets. The introduction provides background on the importance of practical experience to supplement theoretical knowledge for BBA students. The preface and acknowledgements recognize the support provided by the guide and institution. The document outlines the various chapters that will be included, such as the literature review, methodology, data analysis, findings, and references.

Uploaded by

Ankit Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CUSTOMER SATISFACTION TOWARDS

PURCHASE OF
ONLINE TRAIN TICKETS

SUBMITTED TO PANJAB UNIVERSITY CHANDIGARH,


IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD
OF DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION

SUBMITTED TO SUBMITTED BY
MS. GEETU SHARMA KARTIK SHARMA
ASST. PROFESSOR IN COMMERCE ROLL.NO-16090368

SHREE ATAM VALLABH JAIN COLLEGE, HUSSAINPURA LUDHIANA


(2018 - 2019)
PREFACE

BBA is a stepping stone to the management carrier and to develop good manager it is
necessary that the theoretical must be supplemented with exposure to the real environment.
Theoretical knowledge just provides the base and it’s not sufficient to produce a good
manager that’s why practical knowledge is needed. Therefore the research product is an
essential requirement for the student of BBA.

This research project not only helps the student to utilize his skills properly, learn field
realities but also provides a chance to the organization to find out talent among the budding
managers in the very beginning.

A project work is a mandatory requirement for the degree of BBA. In order to achieve
tangible, positive and concrete results, the classroom knowledge needs to be effectively
wedded to the realities of the situation existing outside the classroom. On the analogy, the
students of the management Punjab University are given research so that they can be trained
in well effective manner. I have been given a research project on “CUSTOMER
SATISFACTION TOWARDS PURCHASE OF ONLINE TRAIN TICKETS”.

The research project not only broadens horizons but also helps to grasps the various
inerrancies of the business. The project report reflects the knowledge and experience gained
by me during my project.
ACKNOWLEDGEMENT

If words are considered as symbol of token and appreciation then let words play their
heralding role of expressing my sincerest gratitude and thanks.

Foremost of all I express my sincere gratitude to ALMIGHTY for bestowing upon me


favours and keeping me in high spirit.

I am highly thankful to Prof. Rishi Kesh Maurya (Principal of SAVJC) for his complete
support. I wish to express my deep gratitude to Ms. Geetu Sharma for acting as a guide and
providing me with continuous support and guidance. This report could not have been
completed without the inputs and the words of advice from her for which I shall always
remain grateful to her.

I am highly thankful to all the people directly related and the students for being cooperative
without whose help this project would not have been proven meaningful.

KARTIK SHARMA
CERTIFICATE

This is to certify that this project report entitled “CUSTOMER SATISFACTION


TOWARDS PURCHASE OF ONLINE TRAIN TICKETS”, embodies the work carried
out by Kartik Sharma (16090368) himself under my supervision and this is worth of
consideration for evaluation.

Ms. GEETU SHARMA


ASST. PROFESSOR IN COMMERCE
DECLARATION

I hereby affirms that the work presented in this project report entitled, “Customer satisfaction
towards online purchase of train tickets” is exclusively my own and there is no collaboration.
It does not contain any work for which a high degree/diploma has been awarded by other
university/institutions.

(KARTIK SHARMA)
INDEX
CHAPTER.NO PARTICULARS PAGE.NO
1 INTRODUCTION 1-15

2 REVIEW OF LITERATURE 16-17

3 RESEARCH METHODOLOGY 18

4 DATA ANALYSIS 19-33

5 FINDINGS,SUGGESTIONS AND CONCLUSION 34-35

REFRENCES

QUESTIONNAIRE

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