Running head: Emotional intelligence 1
Emotional intelligence research paper.
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Emotional intelligence
Emotional intelligence In the workplace
Emotional intelligence is perceived as the ability to understand, use and even manage
your emotions in a positive way (Jeanne Segal, 2019) .The term was first coined in 1960s by
Peter Salovey and John Mayer. Managing emotions helps to relieve stress, overcome challenges
that may occur and communicate effectively. Emotional intelligence matters in life since it
determines happiness and success. Darwin supports the idea that emotional intelligence is also
essential for survival. In the current world, good mental health is given a priority than in the
previous generations. For example, emotions and moods such as anger, happiness, fear
influences how people can make their decisions and behave. Emotional intelligence is composed
of various elements such as motivation, self-management, self-awareness, social skill and
empathy. This elements helps and individual to develop a certain emotions towards themselves.
Since in every environment there are people who surrounds us, it is vital to have a good
understanding of the emotions. Work place involves interactions between clients and customers
when dealing with different situations. Thus there is need to portray yourself in a manner that is
appropriate and clear. Employees with high emotional intelligence can normally communicate
well, able to solve problems and manages change quiet well which makes them successful in the
workplace. They are optimistic and are willing to support their fellow workmates which
motivates them to improve and even increase production.
Decisions are often made in accordance with our emotions. When emotions are
understood among the employees it makes it easier to interact and work together. Emotional
intelligence in the work place enhance good relationships and solving challenges which are
Emotional intelligence
under pressure. Emotional intelligence allows individuals to understand and control their own
emotions.It is important to also understand the emotions of others since it helps to distinguish
individuals with high emotional intelligence and those who do not have.
It is important for the employers to know and understand the emotional intelligence of the
employees in the work place. Emotional intelligence enables the employers to know the potential
of its employees. The companies and organizations with the help of emotional intelligence are
able to understand the way employees interact and communicate with the people in an
environment. It helps the employer to make decisions like hiring, firing and promoting. This is
done by evaluating the employee’s performance and making important decisions on the same.
Employers are able to motivate the employees when they understand their emotional
intelligence. This is done to either encourage them to keep up with the nice work or make those
lagging behind to improve. Employers are able to solve problems during tough situations when
they know the employee’s emotions. It becomes easier by the employer to understand the
personality traits of the employee and handle each one of them in accordance. Knowing an
individual’s emotional strengths and weakness is important in the work place. The employer is
able to know the potential of every one and may encourage them through training.
Self-esteem issues can be dealt with accordingly with the help of an employer. Some
employees always have low self esteem and can never believe in what they are doing. Emotional
intelligence helps one to control their emotions and makes their self esteem to rise. It is crucial to
understand how some people are feeling about a certain experience. Some may portray certain
features which shows they are happy or sad. Such emotions can be handled by the employer.
Employees can easily resolve conflicts among themselves when they have high emotional
intelligence.
Emotional intelligence
Every company or organization desires to prosper and therefore requires a skillful
manpower. Thus, employers always hires employees who have skills. With the help of emotional
intelligence, they are able to learn from each other. Daniel Goleman in his emotional intelligence
model also mentioned that self management and self awareness are important when an individual
identifies and manages their emotions. Through self management, employees are able to put into
action trustworthiness and integrity.
Employers are able to assist the employees to align their emotions with their passion
which automatically leads to a positive outcome among the employees. A manager is able to
understand its employees working pace and set deadlines. proper timing would make work to be
completed at the appropriate time and avoids mistakes due to last minute rush.
From the emotional intelligence exercise, I was rated as having an average emotional
intelligence. It was surprising since from the score, it suggested that I was good at interpreting,
understanding and even acting on the emotions. From the various tests that I did, there was
consistency in the results. From this exercise have learnt about self management. I can be able to
understand and control my emotions at any given situations.
In conclusion, emotional intelligence is important in the current world since it not only
enable an individual to perform well in the workplace but also to achieve various objectives in
life. And for it to be successful, every individual should understand and know how to control
their emotions. Every employee should understand how they operate on every emotional level.
Emotional intelligence
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