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Emotional Intelligence at Work

This paper discusses the importance of emotional intelligence in the workplace. Emotional intelligence is the ability to understand, use, and manage emotions in a positive manner. It helps with stress relief, overcoming challenges, and effective communication. Employees with high emotional intelligence communicate well, solve problems, manage change, and are successful. Employers can use emotional intelligence to evaluate employees, motivate them, solve problems, and assist with training. Overall, emotional intelligence is crucial for individuals and organizations to perform well and achieve goals.

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0% found this document useful (0 votes)
94 views5 pages

Emotional Intelligence at Work

This paper discusses the importance of emotional intelligence in the workplace. Emotional intelligence is the ability to understand, use, and manage emotions in a positive manner. It helps with stress relief, overcoming challenges, and effective communication. Employees with high emotional intelligence communicate well, solve problems, manage change, and are successful. Employers can use emotional intelligence to evaluate employees, motivate them, solve problems, and assist with training. Overall, emotional intelligence is crucial for individuals and organizations to perform well and achieve goals.

Uploaded by

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© © All Rights Reserved
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Running head: Emotional intelligence 1

Emotional intelligence research paper.

Student's name

Course name and Number

Instructor's name
Emotional intelligence

Emotional intelligence In the workplace

Emotional intelligence is perceived as the ability to understand, use and even manage

your emotions in a positive way (Jeanne Segal, 2019) .The term was first coined in 1960s by

Peter Salovey and John Mayer. Managing emotions helps to relieve stress, overcome challenges

that may occur and communicate effectively. Emotional intelligence matters in life since it

determines happiness and success. Darwin supports the idea that emotional intelligence is also

essential for survival. In the current world, good mental health is given a priority than in the

previous generations. For example, emotions and moods such as anger, happiness, fear

influences how people can make their decisions and behave. Emotional intelligence is composed

of various elements such as motivation, self-management, self-awareness, social skill and

empathy. This elements helps and individual to develop a certain emotions towards themselves.

Since in every environment there are people who surrounds us, it is vital to have a good

understanding of the emotions. Work place involves interactions between clients and customers

when dealing with different situations. Thus there is need to portray yourself in a manner that is

appropriate and clear. Employees with high emotional intelligence can normally communicate

well, able to solve problems and manages change quiet well which makes them successful in the

workplace. They are optimistic and are willing to support their fellow workmates which

motivates them to improve and even increase production.

Decisions are often made in accordance with our emotions. When emotions are

understood among the employees it makes it easier to interact and work together. Emotional

intelligence in the work place enhance good relationships and solving challenges which are
Emotional intelligence

under pressure. Emotional intelligence allows individuals to understand and control their own

emotions.It is important to also understand the emotions of others since it helps to distinguish

individuals with high emotional intelligence and those who do not have.

It is important for the employers to know and understand the emotional intelligence of the

employees in the work place. Emotional intelligence enables the employers to know the potential

of its employees. The companies and organizations with the help of emotional intelligence are

able to understand the way employees interact and communicate with the people in an

environment. It helps the employer to make decisions like hiring, firing and promoting. This is

done by evaluating the employee’s performance and making important decisions on the same.

Employers are able to motivate the employees when they understand their emotional

intelligence. This is done to either encourage them to keep up with the nice work or make those

lagging behind to improve. Employers are able to solve problems during tough situations when

they know the employee’s emotions. It becomes easier by the employer to understand the

personality traits of the employee and handle each one of them in accordance. Knowing an

individual’s emotional strengths and weakness is important in the work place. The employer is

able to know the potential of every one and may encourage them through training.

Self-esteem issues can be dealt with accordingly with the help of an employer. Some

employees always have low self esteem and can never believe in what they are doing. Emotional

intelligence helps one to control their emotions and makes their self esteem to rise. It is crucial to

understand how some people are feeling about a certain experience. Some may portray certain

features which shows they are happy or sad. Such emotions can be handled by the employer.

Employees can easily resolve conflicts among themselves when they have high emotional

intelligence.
Emotional intelligence

Every company or organization desires to prosper and therefore requires a skillful

manpower. Thus, employers always hires employees who have skills. With the help of emotional

intelligence, they are able to learn from each other. Daniel Goleman in his emotional intelligence

model also mentioned that self management and self awareness are important when an individual

identifies and manages their emotions. Through self management, employees are able to put into

action trustworthiness and integrity.

Employers are able to assist the employees to align their emotions with their passion

which automatically leads to a positive outcome among the employees. A manager is able to

understand its employees working pace and set deadlines. proper timing would make work to be

completed at the appropriate time and avoids mistakes due to last minute rush.

From the emotional intelligence exercise, I was rated as having an average emotional

intelligence. It was surprising since from the score, it suggested that I was good at interpreting,

understanding and even acting on the emotions. From the various tests that I did, there was

consistency in the results. From this exercise have learnt about self management. I can be able to

understand and control my emotions at any given situations.

In conclusion, emotional intelligence is important in the current world since it not only

enable an individual to perform well in the workplace but also to achieve various objectives in

life. And for it to be successful, every individual should understand and know how to control

their emotions. Every employee should understand how they operate on every emotional level.
Emotional intelligence

References

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