NAME:- AMRITPAL SINGH Date of submission: Week 8
ID: 4303503
ASSIGNMENT TYPE: ESSAY
TOTAL CONTRIBUTION: 15%
TOTAL MARKS: 30
Rubric:
Item Marks Marks
obtained
Header 5
Objective 5
Skills 5
Experience 5
Education 5
Sell yourself 5
Total 30
Part 1
https://ca.indeed.com/viewjob?
from=appshare ios jk=a5bb307dfdf4ab76
guest services manager
Pearson Hotel Conference Centre Toronto Airport
-
Etobicoke, ON
Job details
Salary
$30.25 an hour
Full Job Description
Secondary (high) school graduation certificate
2 years to less than 3 years
Budgetary Responsibility
● $100,001 - $500,000
Business Equipment and Computer Applications
● MS PowerPoint
Additional Skills
● Supervise staff
● Recruit and hire staff
● Perform front desk duties
● Conduct training sessions
● Conduct performance reviews
● Arrange for and oversee maintenance activities
Work Setting
Hotel, motel, resort
Specific Skills
● Address customers' complaints or concerns
● Prepare marketing plans
● Prepare budgets and monitor revenues and expenses
● Negotiate with clients for the use of facilities
● Negotiate with suppliers for the provision of materials and supplies
● Implement marketing activities
● Establish work schedules
● Develop and implement business plans
● Develop and implement policies and procedures for daily operations
● Assist clients/guests with special needs
Work Site Environment
● Non-smoking
● Air conditioned
Transportation/Travel Information
● Public transportation is available
Work Conditions and Physical Capabilities
● Fast-paced environment
● Work under pressure
● Attention to detail
● Combination of sitting, standing, walking
Ability to Supervise
3-4 people
Personal Suitability
● Initiative
● Effective interpersonal skills
● Flexibility
● Team player
● Excellent oral communication
● Excellent written communication
● Client focus
Why did I choose to apply for this job?
For a long time I have been looking for a job which offers competitive wages and has a
match with my skills .Moreover, this is a job where I have to deal with a variety of customers
in a day to day life and I love to deal with strangers .In addition to this ,the customer service
manager plays a key role in an organization, with responsibilities in the following areas:
Enabling the service team to be customer-centric and provide an amazing experience, and
doing so by keeping them accountable and removing roadblocks.
Knowing the organization's products inside and out to step in on escalated customer issues
that the team is unable to resolve .Measuring and reporting to other stakeholders regarding
the efforts and successes of the customer service department. Continuing to iterate ways to
improve performance, efficiency, and efficacy based on metrics and customer feedback.
Providing insights from customer data to the marketing and sales departments in an effort to
continue growing the organization and reducing churn. In overall, i already have a
experience of this specification and i would have a golden opportunity to initiate my steps
towards the peak of mountains .I also feel that my communication skills are top notch.
During my academic experience, i have learnt to lead a team. I am an energetic worker.
Part 2
Amritpal Singh
17 Autumn Glen Circle,Etobicoke,M9W6B3
[email protected]
+1647-763-2800
Objective: To Achieve a position in Hotel industry
Work Experience:
Hotel Holiday Inn(Punjab, Amritsar) Feb 2018 to May 2019
Night shift supervisor:
● Work with peers in a team setting to develop and implement improvement
suggestions, policies ,work forecasting, and staff scheduling.
● Provides oversight and technical direction for order management, inquiry
management and invoice management activities.
● Maintain teams call quality standards, providing feedback and developing
performance development plans.
● Works with managers and team leaders to provide a work environment and culture
that promotes customer service ,staff development and achievement.
● Provides monthly performance feedback to CSR,s in order to address performance
gaps and manage performance improvement.
Legacy Supply chain services (Caledon, Ontario): July 2019 to Present
Team leader:
● Release the tasks for the warehouse workers.
● Will assist in developing ideas for work simplification, cost reduction, process
improvement methods, scheduling and labor hour planning.
● Create enduring relationships with all levels of management and fellow co-workers.
● Work with workforce cell teams to insure development in team concepts.
● Manage employee performance and provide ongoing feedback to train, cross train
and develop employees.
Skills:
● Highly motivated and self-directed, capable of multi-tasking and able to work with
minimal supervision.
● Able to deliver excellent presentations at professional level.
● The ability to communicate at all levels of the customer ;from an executive audience
as well as the ability to talk in detail on a tactical level.
● Dependability, reliability and punctuality are critical as well as maintaining a positive
and professional attitude at all times.
● Computer proficiency and the ability to quickly learn our ordering system.
● Possess excellent leadership and influencer skills and the ability to motivate and
inspire staff and develop a strong team culture.
Education:
Bachelor Degree in Business in Khalsa college of Technology
(Punjab, India) April 2015-May 2017
One year Diploma in Computer Networking in Topnotch compute institute
(Gurdaspur, Punjab ) Aug 2017-
Nov 2018
Diploma in Tourism & Hospitality at St.Lawrence college, Kingston, ON Sept 2019-
Present
Volunteer experience:
Vintage BASH - Toronto, ON Nov 2019
VHA Home HealthCare - Toronto, ON Aug 2019
