WORKFORCE

OPERATING SYSTEM

Supply Network Agency Plt

 WORKFORCE OPERATING SYSTEM

INTRODUCTION ISO 9001 was changed into rst posted in 1987, up

to date in 1994, and update again in 2000 and 2008.
The key to becoming successful in business is its This modern-day, the ISO 9001 was modernized into
focus on quality system management. A quality posted in September of 2015 and is the 5th edition
management system will enable the organization of the ISO 9001 well known. All the previous
to achieve its desired goals e ectively. The world versions ISO 9001 eliminated and replaced by the
is moving towards a more advanced world in new versions which are ISO 9001:2015.
which there are many ways for an organization to
grow its business internationally. One way is to
adopt ISO 9001 standards in managing a quality
management system.

DEFINITION ISO 9001:2015

ISO 9001 stands for the International Organization

for Standardization speci c for Quality
Management Systems (QMS). The number after
the ISO refers to standards. ISO 9001 is of the
wider ISO 9000 family. All standards within ISO
9000 related to quality management. It is ISO 9001: 2015 WHO ISSUED?
absolutely the maximum famous management
widespread and for many groups a precondition
All companies nowadays will seek this certi cation
which will e ectively perform on the more and to gain more trust among customers. When trust is
more competitive market. The precondition so built, it easily makes to company grow the business
that it can e ectively function on the increasingly towards global. Firstly, ISO 9001 does not concern
more competitive market place. It can be carried the size of the organization. Thus, this ISO 9001
out to groups and employers of all sizes and from certi cation can be getting by the organization that
each industry region and has been up to now has 1 person or million people.
carried out by way of more than a million
corporations and employers worldwide.
Besides, this certi cation can be obtained by any
type of organization which is service or
manufacturing. For example, it can be a restaurant,
Quality Management System - QMS     consultancy, manufacturing company or
government entity, etc. However, there are other
standards of ISO 9001 for a few speci c industries.
TIMELINE ISO 9001:2015
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ISO 9001 is not a standard for a product but it is a Leadership is an important thing in all
standard for processes. It does not de ne the organizations since it can create an identity of
quality of the product. Otherwise, when the process purpose and show the direction to the
was controlled, then the end product should meet organization's future. Good leadership can lead an
the desired result. organization to achieve the strategies, policies, and
processes smoothly. The key to organization failure
Besides, a person cannot get the ISO 9001 certi cate or success depends on the leadership role. The
instead of an organization or company since ISO e ectiveness of leadership can be seen with the
9001 is not a personal standard. Individuals, outcome of the organization's achievement.
however, can get Certi ed Lead Auditor by ISO 9001
after taking a 5-day training course. Then, can be People Engagement
authorized to audit other businesses.
To manage an organization e ectively and
The certi cation can only be written as ISO 9001 e ciently, people's engagement should be in good
certi cate, not the "ISO Certi cation" or "ISO 9001". relation. Communication and respect among all
The opportunity for an organization having ISO 9001 people is an important part to create a good
certi cate, led to the organization build a name relationship and harmonies work environments. For
globally. example, doing open discussion facilities and
sharing of knowledge and experience.
QUALITY MANAGEMENT SYSTEM PRINCIPLES
Process Approach
The Quality Management System (QMS), is
fundamental to the ISO standard and is a set of An organization shall understand how the business
principles or instructions for standard operating processes approach. It enables organizations to
procedures that can be the step to measure the achieve true objectives while also enhancing the
"quality" of various aspects of the business. In QMS, goals it seeks to achieve. Enhancing the goals can
it has 7 quality management principles as the basis make the e ectiveness of the quality management
of the standard. system, which then led to customer satisfaction and
meet customer expectations towards organizations.
Customer Focus
Improvement
To continue successful, an organization needs to
ensure customer con dence with the service Improvements are essential for organizations to be
provided. Understanding the customer need and ready for the transformation that is coming from
expectation can retain the con dence of customers the internal or external, so that system
and other parties also it will make the customer management is always in top of quality.
satis ed with the organization's service provider. Improvements in quality management systems can
help an organization identify, manage and control
Leadership the occurring problem, then it can build con dence
among customers toward organizations.
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Evidence-based Decision Making Next, in Clause 5 is the management requirement.

Evidence-based decision is an important part of The organization management need to demonstrate
quality system management. Organizations are dedication by communicating to sta on how
required to perform an analysis trough the quality is and how does the QMS work for the
evidence such as data and information provided organization, setting a quality policy and objectives
before making a decision, as each decision will for the systems, providing adequate resources
a ect the performance whether in the present or which is people, infrastructure, fund, etc., ensuring
future towards quality management system there is adequate planning to meet customers'
organizations. requirements and review how the systems perform.
Besides, organization management needs to
Relationship Management establish a plan on how to develop, document,
implement, maintain and ensure continual
improvement of the QMS. The quality objectives,
The relationship between the organization and the
action plan to achieve and how to measure the
partner shall be independent and have values that
objective also a requirement in Clause 5. Besides,
can promote a bene t to both parties. Collaboration review the input performance of QMS including
should be going to consistent and exible to customer feedback, performance, nonconformity,
established achieving the cohesive goals for both audits, corrective and preventive actions, changes
parties. and any need to improve. Last but not least in
Clause 5, the organization management needs to
CLAUSE OF ISO 9001:2015 generate output from the management review
which include management decision and way
Clause 4 forward for QMS.

Furthermore, to get this certi cation, the important Clause 6

thing companies need to do some preparation. First
and foremost, in clause 4, companies need to follow Clause 6 was resource requirement which is
the requirements for QMS based on process needed to ensure competency of human useful
approach, implement and improve. The system of resource, become aware of what training are
the company needs to document and should be required and provide them, then evaluate
explained on how it works for the organization competency after training. Besides, ensure
through manual, procedures, work instructions, etc. conducive running surroundings for the sta . The
and must contain quality manual, document control resource of the systems also needs to identify and
procedure to control documents and record control provides with QMS to enhance customer
procedure to control records that are used for QMS. satisfaction. Infrastructure to deliver products must
be met to customer requirements.
Clause 5
Clause 7
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Then, for Clause 7 is product realization. In this Lastly for Clause 8 is the measurement, analysis,
clause need to have e ective communication with and improvement. In this clause, is need to
customers to control the customer approaches the establish monitoring and measurement process.
processes by having e ective processes and Besides, monitor and measure the overall
understanding what requirements apply to the performance of QMS through customer feedback,
product. Organizations need to plan and develop inner audits, measuring key overall performance
the processes required for products and services to indicators of processes and traits of products at
ensure customer requirements are met. Then, the appropriate stages and control overview. Then,
operations need to manage by ensuring that established procedure on internal audit and
production or service provision is carried out under manage non-conforming products. Identify statistics
controlled conditions, validate production and that can provide facts that the QMS is operating,
service provision processes. Besides, purchasing collect, analyse and provide ndings for
and purchased product need to control by development. The company needs to continually
controlling what the good, materials or services buy, enhance the e ectiveness of QMS through quality
outsourced or subcontract which is that will a ect policy and objectives, audit results, analysis of
the product and services. information, corrective and preventive movements.
Lastly, establish a manner on corrective and
Clause 8 preventive action. Thus, the clause from 4 to 8 was
the requirement need to get the ISO 9001:2015.

CONCLUSION

In conclusion, ISO 9001 is a good value for the

organization. It contains a lot of bene ts and as a
guideline to organization manage the quality of
management system of the business. ISO standard
not only can get by the big organization that had a
million people but it can also get by a small
organization. It can give more bene ts to
businesses, employees, and customers. The key to
success for an organization is how well it willing to
learn, consistent in improvement, doing the
decision, manage the problems, then create a name
to international levels. The adoption of ISO
standards certi cation is one of the opportunities
for the organization to grow well and manage the
quality management system of organizations. Thus,
a good quality management system will be lead to
successful organizations.