MasterCard: A Leading
Company in Diversity
Kristin Sample
MasterCard
• DiversityInc ranks MasterCard
#6 in Top 50 list of most
diverse companies
• Has been in Top 10 three
years in a row
• Also awarded ‘Top Company
for Inclusive Culture’
MasterCard
“Our culture of inclusion has established us as a
global company of empowered employees who use
their diversity of thought, experience and
background to advance innovation and MasterCard’s
contributions to society.”
President & CEO
Ajay Banga
MasterCard
• Chief Diversity Officer Donna
Johnson
• Formed 8 Business Resource
Groups for minorities and co-
cultural groups
“We’ve built a culture that develops our employees
professionally and personally, making MasterCard a fantastic
place to work. We distinguish ourselves as an employer of
choice by encouraging employees to lead change through their
skills and passions.”
DiversityInc: MasterCard
• Diversity is their foundation
• It drives their collaboration, talent
development, and innovation
• Believe you need diversity to be
sure you are not “blinded to the
same mistakes that you can
otherwise make because you can
only see things through one prism.”
DiversityInc: MasterCard
Glass Ceiling: A transparent, yet strong barrier preventing
minorities from moving up the ladder.
• Management: 16% more women,
18.5% more Blacks, Latinos, and
Asians than Top 50 average
• Senior leadership: 3 times more Asians,
59% more women, and 9% more
Latinos than Top 50 average
• Great efforts to remove Glass Ceiling
and give all opportunity for professional
development and career advancement
DiversityInc: MasterCard
• Its inclusive culture covers every
group
• Expressed concern for LGBT after
“Religious Freedom Acts” and
commits to eliminating discrimination
of LGBT
• Provide benefits to same-sex couples
• Support and participate in PRIDE
events
• Oppose any laws or actions that
encourage or enable any
Timeline to a Multicultural
Organization
A Multicultural Organization
• Instituting policies for
diversity, like the BRG’s,
show MasterCard as a
Multicultural Organization
• Since 2008, MasterCard
has been on the journey
and has created 8 groups
for women, minorities,
and other groups
Business Resource
Groups
WLN: Women’s Leadership Network
• 1000 members, 36 locations
• Seeks to advance women’s
careers
• Mentoring and Coaching
• Reputational and financial
benefit to MasterCard
Business Resource
Groups
EAST: Empowering Asian Employees for Success and
Thought Leadership
• Enhance understanding
of trends in Asia and how
dynamics impact
business in the region
• Provide insight into
purchasing preference of
Asian customers
everywhere
Business Resource
Groups
LEAD: Lifting Employees of African Descent
• Create environment that
attracts, promotes, and
retains employees of African
descent
• Give opportunity for
professional growth
• Provide insight into
purchasing preferences
Business Resource
Groups
PRIDE: Gay, Lesbian, Bisexual,
Transgender
• Create environment of
inclusiveness and respect
• Allow employees to be
open about sexual
orientation, gender identity,
or expression
• Promotes equality
• Explore ways to reach out
to LGBT community
Business Resource
Groups
Latin Network: Employees of Latin Descent
• Brings together Latin
American, Spanish,
Portuguese, French, and
Italian cultures
• Opportunity for professional
development and
networking
• Creates shareholder value
through connection to
Hispanic consumers
Business Resource
Groups
YoPros: Young Professionals
• Focus on developing and utilizing
innovative skills of young
professionals
• Believe diversity encompasses
generational differences and life
stages
• Play important role as influencers and
drivers of business industries
• Create network of young
professionals that informs
MasterCard’s business strategy,
Business Resource
Groups
WWAVE: Workers with Accumulated Valued
Experience
• Focuses on diversity of
background and experience
• Open to all employees
regardless of age or seniority
• Provide environment that
engages members and utilized
their experience, talents, and
value
Business Resource
Groups
SALUTE
• Global network of support for
active and veteran military
personnel and families
• Facilitates successful transition
into MasterCard’s corporate
culture
• Provide opportunities for
professional growth
Diverse Organization
Opportunities
• Business Case for Diversity:
bottom-line benefits in diverse
organization, especially when
representative of the larger
community
• MasterCard’s 8 BRG’s not only
help the employees, but it allows
them insight into how to reach
customers of these groups as
well
Diverse Organization
Opportunities
• Resource –Acquisition Argument:
Companies develop reputations
as prospective employers for
minorities. Best reputations for
managing diversity will win
competition for best personnel. As
labor pool changes, this will be
beneficial.
• MasterCard has reputation as a
great place to work because of its
diversity and inclusion. They will
be more likely to acquire and keep
employees, as people of
minorities will seek them out.
Works Cited
MasterCard | DiversityInc Top 50. (2015). Retrieved
March 29, 2016, from
http://www.diversityinc.com/mastercard-worldwide/
MasterCard. (2016). Business Resource Groups.
Retrieved March 29, 2016, from
http://www.mastercard.com/corporate/careers/busine
ss-resource-groups.html
MasterCard. (2014). MasterCard Diversity and
Inclusion [Brochure]. Author. Retrieved March 29,
2016, from www.mastercard.com/diversity
