1.
Philips becoming the leading consumer electronics company
Focused on one product rather than diversifying in early days
Became leader in industrial research
Competence
Independent national organizations
Adept at responding to country-specific market conditions
Built their own technical capabilities to address local market conditions
Enforce market specific research
Businesses being supported by the research are responsible for the R&D budget
Incompetence
Product division had no real power
NO ignores main company’s welfare and focuses on local profit (Ex. V2000 case)
Too many factories over the world
Higher cost than simply outsourcing or having one area serves the global market
Philip’s
- Competencies:
How they became leader: developed national organizations (NOs) that were independent,
and specialized in local market demand for specific and diverse technologies.
Common
Market
Adaptive to diverse markets
Strong R&D funding
Strong National Organizations
Reputation for quality
Commitment to employees
- Incompetence’s:
Fragmented product line (no economies of scale)
Slow to market
Poor global strategy
Technologies lost in market flooded by competitors
Loss of market shares to low wage outsourcing competitors
2. Matsushita displacing Philips
Focused on VCR production
High volume allowed them to slash price quickly
License VHS format to other manufacturer
Highly centralized system
Competence
Huge number of retail outlets
6x the outlets of rival Sony
Assured sales volume and direct access to market trends and consumer reaction
One-product-one-division system
Internal competition
“Small business” environment
Main company acts as a “bank”
Competence
Under fund the central research laboratory
Force it to compete for additional funding from divisions
Give overseas sales subsidiaries more choice over the products they sold
Incompetence
Over-management
Expatriate managers located throughout foreign subsidiaries
Strongly-held commitments to lifetime employment
Cannot compete with companies who outsource to low-cost Asian countries
Product divisions were not giving sufficient attention to international development
Oversea subsidiary companies act little more than implementing agents
Matsushita
- Competencies
How they became leader: global scale approach of rapidly bringing emerging
technologies to saturate the market
1989 crash
Strong culture, visionary leader
Fast [follower] to market
Broad product line
Strong distribution system,
high retail presence
Centralized Japanese structure
- Incompetence’s
Resistance by employees to structural change
Weak on innovation
Excess capacity
High overhead
Dependent on center; loss of talent due to perceived overbearing top