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References

This document provides references to 18 scholarly articles and research papers on the topic of customer relationship management (CRM) and information sharing in supply chains and organizations. The articles cover a range of issues including CRM practices in different markets and industries, the impact of CRM on business performance, information and knowledge sharing between organizations and within supply chains, and the effects of information sharing on operational performance, flexibility, and relationships between supply chain partners.

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Fakhira Shehzadi
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0% found this document useful (0 votes)
1K views2 pages

References

This document provides references to 18 scholarly articles and research papers on the topic of customer relationship management (CRM) and information sharing in supply chains and organizations. The articles cover a range of issues including CRM practices in different markets and industries, the impact of CRM on business performance, information and knowledge sharing between organizations and within supply chains, and the effects of information sharing on operational performance, flexibility, and relationships between supply chain partners.

Uploaded by

Fakhira Shehzadi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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