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843 views2 pagesBook:ITIL Implementation Guide: This Is A Wiki-Book
This document provides a summary of an ITIL Implementation Guide book. It outlines the key parts of ITIL - Service Design, Service Transition, and Service Operation. It also provides references to load, view, or order the book. The book focuses on implementing ITIL processes and frameworks within the ServiceNow platform.
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0% found this document useful (0 votes)
843 views2 pagesBook:ITIL Implementation Guide: This Is A Wiki-Book
This document provides a summary of an ITIL Implementation Guide book. It outlines the key parts of ITIL - Service Design, Service Transition, and Service Operation. It also provides references to load, view, or order the book. The book focuses on implementing ITIL processes and frameworks within the ServiceNow platform.
Uploaded by
fali500Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
/ 2
Book:ITIL Implementation Guide 1
Book:ITIL Implementation Guide
This is a Wiki-Book [ books / bookshelf ]
[ load book [1] ] [ PDF [2] ] [ order as printed
book [3] ]
ITIL Implementation Guide
Implementing ITIL in ServiceNow
ITIL Implementation Guide
Service Design
Service Level Management
Availability Management
Capacity Management
Supplier Management
Service Catalog Management
Service Transition
Change Management
Knowledge Management
Asset Management
Configuration Management
Release Management
Service Operation
Request Fulfillment Management
Event Management
Incident Management
Problem Management
Facilities Service Management
References
[1] http:/ / en. wikipedia. org/ wiki/ Special%3Abook%2Fload_collection%2F?colltitle=Book%3AITIL_Implementation_Guide
[2] http:/ / en. wikipedia. org/ wiki/ Special%3Abook%2Frender_collection%2F?colltitle=Book%3AITIL_Implementation_Guide
[3] http:/ / en. wikipedia. org/ wiki/ Special%3Abook%2Forder_collection%2F?colltitle=Book%3AITIL_Implementation_Guide
Article Sources and Contributors 2
Article Sources and Contributors
Book:ITIL Implementation Guide Source: http://wiki.servicenow.com/index.php?title=Book:ITIL_Implementation_Guide Contributors: CapaJC, Cheryl.dolan, G.yedwab, Guy.yedwab,
Joseph.messerschmidt, Peter.smith, Phillip.salzman
Image Sources, Licenses and Contributors
Image:100px-Book icoline.png Source: http://wiki.servicenow.com/index.php?title=File:100px-Book_icoline.png License: unknown Contributors: G.yedwab