Questionnaire on Performance Management System

Disclaimer: The data gathered through this interview schedule would be used exclusively for
the purpose of academic research only.
We students of Master’s of Human Resources Management (MHRM). Department of Public
Administration, University of Karachi.
Course: Performance Management

Section – A: General Profile of Respondents:

1. Gender: Male Female

2. Age group: 25-35 36-45 46+

3. Designation: ________________________________

4. Experience:
a. Less than 1 year b. 2-4 years c. 5-7 years d. More than 7 years

5. Which of the following economic sector best describes your organisation?

a. Public sector b. Private sector – manufacturing
b. Private sector – services d. Other (pls specify) _____________

6. Approximately how many people employed in your organisation?

a. Less then 100 b. 101-500 c. 501-1000 d. more then 1000

Section –B: Nature of current Performance Management System:

1. Does your organisation operate a formal Performance Management System?

a. Yes b. No
2. If yes, which of the following groups of employees do these process apply to?

Senior Managers Technical Managers Professionals

Other (Pls specify) _____________________

3. How do the performance management processes you operate differ b/w the above
groups?
a. Adoption of different methods of appraisal for different groups.
b. Extensive use of self-appraisal for the different groups.
c. Adoption different time spans of appraisal for assessing performance.
 4. What are the techniques that are used in your organisation for assessing performance?
a. Observation b. Assessment & Development c. Checklists
d. Other Pls specify_____________________
5. Please indicate which of the following methods of performance appraisal from a part of
your system?
a. Written essay methodb. Critical incident assessment c. Rating scale

d. Behavioral assessment e. ranking method f. 360

degree

g. Paired method h. Balance score card

i. Self-appraisal j. Any other pls specify ______________________

6. Are the following processes a part of your performance management system?

a. Coaching b. Training & Development c. Succession planning

d. Career management & development plans

7. Who sets the performance goals for individuals?

a. Senior manager b. Line manager c. Any other___________________

8. Why do you have performance management system in your organization?

Retention strategy Rewards Identification of T & D needs

Promotions, Transfer, Termination decisions Motivational strategy

Clarify employee’s requirements Identifying barriers of performance

Section –C: Perceptions of HR Professionals about Performance Management System?

1. According to you what is the most challenging aspect of performance management?

a. Determining the evaluation criteria

b. Creating a rating instrument

c. Lack of competence

d. Errors in rating & evaluation

 e. Resistance

2. What is the difference between performance appraisal & performance management

system?

a. They are same b. Performance management system has a wider scope.

3. The quality management guru Edward Deming had called performance management
system as a “deadly diseases”. Do you agree with him? a. yes b. No

4. Success of performance management system depends on:

a. Alignment of individuals goals to organizational goals.

b. Choosing the right method of appraisal.

5. How is performance –linked pay related to performance management in your org.

a. Performance –Linked incentives.

b. Promotions coupled with salary increase.

c. ESOP’s / benefits

6. What is the relevancy of human judgement in a performance management system?

a. Highly relevant

b. Has no place in competency – based performance management.

Section –D: Process of Performance Management:

1. Do you give overall rating for performance? a. Yes b. No

2. If yes, what sort of feedback do you give?

a. Numerical/alphabetical b. Verbal (all positive) c. Verbal (positive negative)

d. Combination of all above e. Other ___________________________

3. Documentations of performance reviews is the function of:

a. HR department b. Line manager c. Other ___________________.

4. Do you have a separate appraisal system for evaluating teams?

 a. yes b. No

5. Do you undertake performance planning? a. Yes b. No

6. If yes, when is performance planning carried out?

a. Hiring or transferring employees

b. Business plans are newly developed

c. Annul performance and development reviews have been completed.

7. How many meetings are scheduled in a year to discuss employee performance?

a. 1year b. 2years c. 3years

8. Did the following people receive training in performance techniques?

a. All employees b. Other managers c. HOD’s d. HR team e. None

Section –E: Analysis on Issues in Performance Management:

1. What in your opinion are the causes for failure of performance appraisal system?

a. Lack of role clarity b. Interval of appraisal c. Communication gap with mgr.

2. What are the stages of performance management which you communicate with
your employees?

a. Goal setting stage b. Data gathering stage. c. Mid reviews d. Annual

3. What you do when you identify poor performers post your review session?

a. Training b. Improvement Coaching c. Relocation d. Dismissal/Discharge

4. As an appraiser which role do you think you perform better?

a. Judge b. Helper c. Both

5. In which of the following situations you find yourself uncomfortable?

a. Appraising distant subordinate b. apprising technically supervisor ordinate

c. The older, highly experienced subordinate d. High compensated individual

e. Dealing with unrealistic expectations f. All of above

Section –F: Effectiveness of performance management system and methods used in
evaluation:

1. It’s there a formal system of evaluation of performance management practices of

the organization?

a. Yes b. No

2. If yes, please specify the process you use, to evaluate.

a. Opinion/ attitude surveys b. Informal feedback (Verbal)

c. Formal feedback (Written) d. Other_________________.

3. what strategies of your organization have been linked to the performance

management system to make it more effective?

a. Reward strategy b. Culture strategy c. Leadership strategy d. Teamwork

4. Is attrition ration computed in your organization after the performance appraisal?

a. Yes b. No

5. If yes, what do the trends suggest with regards to attrition during the post appraisal
phase?

a. Increase in employee turnover b. Decrease in employee turnover

6. In general, how effective has your organization’s performance management

processes proved in improving overall performance?

a. Effective b. Moderately c. Ineffective d. Don’t know

7. Are you going to make any changes to your performance management system in
next 12 months?

a. Yes b. No c. Don’t know

8. Are there any other comments you would like to make about your performance
management arrangements not covered in the questions above?
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