BUSINESS RESEARCH

METHOD
PROJECT

TOPIC- “EMPLOYEE SATISFACTION IN EMPLOYEES AT LUPIN LIMITED “

Submitted to – Submitted by –
PROF.Noor Mohmmad khan

Kumari Reetu Rani

 ACKNOWLEDGEMENT

I WOULD LIKE TO EXPRESS MY SPECIAL THANKS OF

GRATITUDE TO MY BUSINESS RESEARCH METHOD “PROF.
NOOR MOHMMAD KHAN“FOR HIS ABLE GUIDANCE AND
SUPPORTING US TO DO THIS ASSIGNMENT. THIS IS A GROUP
PROJECT IN USING A ONLINE SURVEY ,QUESTIONEOR AND
ARTIFICIAL TECHNIQUE TO REDUCE BIAS I SOLVED THIS AND
TO DO THIS PROJECT MY TEACHER HELPED ME.

DATE: 05/07/2021
MBA SEM - 2 SEM
(2020-2022)

INDEX
● Objectives of the study …….
● Sampling Method ………
● Sample Design …..
● Literature review…..
● Questionnaire/ Interpretation …….
● Data collection /findings…….
● Limitations …..
● Recommendations….
● Data analysis …….
● Result/conclusion……

Employee Satisfaction
The father of scientific management, F.W Taylor (1911) approach to job
satisfaction wasbased on most essentially pessimistic philosophy that man is
motivated by money alone.Over the years we have moved away from Taylor ‟s
society solely monetary approach to a more humanistic orientation.

Definition of Employee Satisfaction:

The term of employee satisfaction was brought to limelight by Hop pock

(1935). He reviewed 32 studies on employee Conducted prior to1933 and
observed that employee satisfaction is combination circumstances that cause a
person to say “I am satisfied with my job “.
Perhaps one way to define employee satisfaction may be say that it is the end
state offeeling emphasis the fact the after a task is accomplishment or activity
has taken place whether it is highly individualistic effort of writing a book or
collecting Endeavour of constructing of dam.
We quote a few definitions of employee satisfaction.Employee satisfaction is
defined as “a pleasurable or positive emotional state resulting from the
appraisal of one‟s job or job experience.Employee satisfaction is a set of
favorable or unfavorable feelings with which employees view their work.
Employee satisfaction will be defined as the amount of overall positive affect
(or feelings) that individuals have towards their job.

Sources of Employee satisfaction:

1. Job
2. Salary & benefits
3. Career development
4. Supervision
5. Working conditions
6. Team work
Objectives of the Study:

To identify the values that support creativity and innovation in the

organization. To focus on knowing trust relationship among the employees.
To give feasible suggestion regarding improvement of the employee
satisfaction Levels at LEPRA Society.
To know the welfare measures and living environment provided for the
Employees.
To identify the conditions in which the individuals are most likely to use
intuition in decision-making.
To know the avenues for to the employee development and growth in the
organization.

Sampling Methodology
The research is the pursuit of truth with the help of study, observation,
comparison and experiment.
Research methodology is a way to systematically solve the research problem.
In it we study the various steps that are generally adopted by a researcher in
studying his research problem along with logic behind them.
 TITLE
“EMPLOYEE SATISFACTION IN EMPLOYEES AT
LUPIN LIMITED.”
 SAMPLE DESIGN
Source of data :- Collected through questionnaires.
Data collection Method:-
1. Prepared questionnaires by me so that I can easily get the information
from the respondents.
2. The questionnaires was designed in 5 levels
a. Poor Satisfaction
b. Need to improve
c. Seldom satisfaction
d. Great Satisfaction
e. Extremely Delighted

– Field work & Experience:- The field of work in survey are not in any
particular department but, I complete my survey by contacting the different
employees from different departments.
– Sample Size- 50
 LITERATURE REVIEW
According to Nancy C. Morse (1997) “Satisfaction refers to the level of
fulfillment of one s needs,wants ‟ and desire. Satisfaction depends basically
upon what an individual wants from the world, and what hegets.” Employee
satisfaction is a measure of how happy workers are with their job and working
environment.
It is sure that there may be many factors affecting the organizational
effectiveness and one of them is theemployee satisfaction. Effective
organizations should have a culture that encourages the employee
satisfaction,Bhatti & Qureshi, (2007)
Employees are more loyal and productive when they are satisfied Hunter &
Tietyen,(1997), and these satisfied employees affect the customer satisfaction
and organizational productivity, Potterfield, (1999).There is no limit for the
employees toreach the full satisfaction and it may vary from employee
toemployee. Sometimes they need to change their behaviors in order to
execute their duties more effectively to gain greater job satisfaction, Miller,
(2006). Having good relationships with the
colleagues, high salary, good working conditions, training and education
opportunities, career developments or any other benefits may berelated with
the increasing of employee satisfaction
Employee satisfaction is the terminology used to describe whether employees
are happy, contendedand fulfilling their desires and needs at work. Many
measures support that employee satisfaction is a factor in
employee motivation, employee goal achievement and positive employee
morale in the work place.‟ Susan M.Heath field (About.Com). Cranny, Smith &
stone (1992) defined ES as the combination of affective reactions to the
differential perceptions of what he/she wants to receive compared with
he/she actually receives. According to Moyes, Shao & Newsome (2008) the
employee satisfaction may be described as how pleased an employee is with
his or her position of employment. As Spector (1997) defined job satisfaction
as all the feelings that agiven individual has about his/her job and its various
aspects. Employee satisfaction is a comprehensive termthat comprises job
satisfaction ofemployees and their satisfaction overall with companies‟
policies, company environment etc.
 INTERPRETATION
1) Satisfaction level regarding working life’s in an organization

Scale Frequency of Response Frequency of Per.

Need to Improve 5 10.00

Seldom Satisfaction 7 14.00

Poor Satisfaction 10 20.00

Great Satisfaction 19 38.00

Extremely Delighted 9 18.00

Total 50 100

Frequency of Response

Need to Improve

Seldom Satisfaction
Poor Satisfaction

Great Satisfaction
Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees
regarding working life in the organization. 10% of employees are poor
satisfied,14% of employees believe that it needs to improve,20% of the
 employees are seldom satisfied, while 38% of the employees are Greatly
satisfied and 18% of the employees are extremely satisfied.

2) Ability to balance work with their personal life

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 3 6.00

Need to Improve 7 14.00

Seldom Satisfaction 16 32.00

Great Satisfaction 15 30.00

Extremely Delighted 9 18.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted
 Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the balance in their personal & professional life. 6% of employees are poor
satisfied, 14% of employees believe that it needs to improve, 32% of the
employees are seldom satisfied, while 30% of the employees are Greatly
satisfied and 18 % of the employees are
extremely satisfied.

3) Level of understanding of rules, responsibility & authority in organization

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 9 18.00

Need to Improve 3 6.00

Seldom Satisfaction 11 22.00

Great Satisfaction 18 36.00

Extremely Delighted 9 18.00

Total 50 100
 3

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the understanding of role, responsibility & authority in the organisation. 18%
of employees are poor satisfied, 6%of employees believe that it needs to
improve,22 % of the employees are seldom satisfied, while 36% of the
employees are Greatly satisfied and 18% of the employees are extremely
satisfied

4) Level of understanding of HR and welfare policy

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 6 12.00

Need to Improve 10 20.00

Seldom Satisfaction 10 20.00

Great Satisfaction 15 30.00

 Extremely Delighted 9 18.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
understanding of HR & Welfare policy. 12% of employees are poor satisfied,
20% of employees believe that it needs to improve, 20% of the employees are
seldom satisfied,while 30% of the employees are Greatly satisfied and 18% of
the employees are extremely satisfied.

5) Level of understanding of vision statement

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 7 6.00

Need to Improve 8 16.00

 Seldom Satisfaction 12 24.00

Great Satisfaction 17 34.00

Extremely Delighted 6 12.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the level of understanding of Vision statement of the company. 14% of
employees are poor satisfied, 16% of employees believe that it needs to
improve, 24% of the employees are seldom satisfied, while 34% of the
employees are Greatly satisfied and 12% of the employees are extremely
satisfied.
 6) Level of satisfaction regarding the physical condition of workplace &
space.
Scale Frequency of Response Frequency of Per.

Poor Satisfaction 3 6.00

Need to Improve 9 18.00

Seldom Satisfaction 9 18.00

Great Satisfaction 11 22.00

Extremely Delighted 18 36.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the Physical condition of workplace. 9% of employees are poor satisfied, 18%
of employees believe that it needs to improve, 18% of the employees are
seldom satisfied, while 22% of the employees are Greatly satisfied and 36% of
the employees are extremely satisfied

7) Satisfaction level regarding co-operation between different department

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 3 6.00

Need to Improve 6 12.00

Seldom Satisfaction 10 20.00

Great Satisfaction 23 46.00

Extremely Delighted 8 16.00

Total 50 100
 7

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the cooperation between departments. 6% of employees are poor
satisfied,12% of employees believe that it needs to improve,20% of the
employees are seldom satisfied, while 46% of the employees are Greatly
satisfied and 16% of the employees are extremely satisfied.

8) Satisfaction level regarding interpersonal relationship with peers,

superiors & Subordinate

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 0 0.00

Need to Improve 11 22.00

Seldom Satisfaction 11 22.00

Great Satisfaction 17 34.00

 Extremely Delighted 11 22.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the inter-personal relationship with peers & subordinates. 22% of employees
believe that it needs to improve, 22% of the employees are seldom satisfied,
while 34% of the employees are Greatly satisfied and 22% of the employees
are extremely satisfied

9) The career path that respondent are able to see in the organization
Scale Frequency of Response Frequency of Per.

Poor Satisfaction 0 0.00

Need to Improve 10 20.00

Seldom Satisfaction 11 22.00

 Great Satisfaction 14 28.00

Extremely Delighted 15 30.00

Total 50 100

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the career path that they’re able to see at Lupin. 20% of employees believe
that it needs to improve,22% of the employees are seldom satisfied, while 28%
of the employees are Greatly satisfied and 30% of the employees are
extremely satisfied.

10) Plan to work with Lupin in future

 Scale Frequency of Response Frequency of Per.

<1 year 1 2.00

1-3 year 9 18.00

4-6 year 7 14.00

7-10 3 6.00

>=11year 5 10.00

Till retirement 9 18

Depend upon personnel growth 16 32

Total 50 100

10

1-3 year
4-6 year
10-Jul
>=11year
Till retirement
Depend upon personnel
growth

Int
erpretation:
Above table & chart is showing the percentage of employees who wants to
work with Lupin for different time period. 2% of employees wants to work with
Lupin for less than 1 year, 18% of employees wants to work for 1-3 years with
Lupin, other 14% employees wants to work for 4-6 years with Lupin while only
4% of the employees wants to work for 7-10 years, 10% of the employees
wants to work for more than 11 years with Lupin, 18% employees liked to work
with Lupin till their retirement while 32% employees’ decision is depends upon
their growth.
11) Level of which company makes good use of employees skills.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 1 2.00

Need to Improve 4 8.00

Seldom Satisfaction 11 22.00

Great Satisfaction 22 44.00

Extremely Delighted 12 24.00

Total 50 100
 11

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the use of employees’ skill & ability by the Lupin. 2% of employees are poor
satisfied , 8% of employees believe that it needs to improve, 22% of the
employees are seldom satisfied,while 44% of the employees are Greatly
satisfied and 24% of the employees are extremely satisfied

12) The freedom to try employee’s own method to do a job in better

way.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 4.00

Need to Improve 9 18.00

Seldom Satisfaction 11 22.00

Great Satisfaction 18 36.00

 Extremely Delighted 10 20.00

Total 50 100

12

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
giving the freedom to the employees to do work in their own method. 4% of
employees are poor satisfied, 18% of employees believe that it needs to
improve, 22% of the employees are seldom satisfied, while 36% of the
employees are Greatly satisfied and 20% of the employees are extremely
satisfied

13) Quality of Training given by the Lupin

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 1 2.00

 Need to Improve 8 16.00

Seldom Satisfaction 8 16.00

Great Satisfaction 17 34.00

Extremely Delighted 16 32.00

Total 50 100

13

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the Quality of training. 2% of employees are poor satisfied, the percentage of
the employees who feel it need to improve & feel seldom satisfaction are same
i.e 16%, while 34% of the employees are Greatly satisfied and 32% of the
employees are extremely satisfied.
14) The chances to learning something new.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 1 2.00

Need to Improve 4 8.00

Seldom Satisfaction 8 16.00

Great Satisfaction 19 38.00

Extremely Delighted 18 36.00

Total 50 100

14

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the chances of learn something new.2% of employees are poor satisfied, 8% of
employees believe that it needs to improve, 16% of the employees are seldom
satisfied, while 38% of the employees are Greatly satisfied and 36% of the
employees are extremely satisfied

15) The way superior gets respondent’s view & take it when making the key
decision.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 4 8.00

Need to Improve 9 18.00

Seldom Satisfaction 7 14.00

Great Satisfaction 17 34.00

Extremely Delighted 13 26.00

Total 50 100
 15

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the way superior use the employees’ suggestion in the decision making. 8% of
employees are poor satisfied, 18% of employees believe that it needs to
improve, 14% of the employees are seldom satisfied, while 34% of the
employees are Greatly satisfied and 26% of the employees are extremely
satisfied

16) The level of stress laid by the superior or the management

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 6.00

Need to Improve 6 12.00

Seldom Satisfaction 14 28.00

Great Satisfaction 18 36.00

 Extremely Delighted 10 20.00

Total 50 100

16

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the level of stress laid by the superior. 4% of employees are poor satisfied, 12%
of employees believe that it needs to improve, 28% of the employees are
seldom satisfied, while 36% of the employees are Greatly satisfied and 20% of
the employees are extremely satisfied

17) The way by which management solve the problem of employees.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 4.00

Need to Improve 6 12.00

 Seldom Satisfaction 6 12.00

Great Satisfaction 23 46.00

Extremely Delighted 13 26.00

Total 50 100

17

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the way by which management solve the employee’s problem. 4% of
employees are poor satisfied, 12% of employees believe that it needs to
improve, 12% of the employees are seldom satisfied, while 46% of the
employees are Greatly satisfied and 26% of the employees are extremely
satisfied
 18) Satisfaction regarding safety provided by the company.
Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 6.00

Need to Improve 6 12.00

Seldom Satisfaction 9 18.00

Great Satisfaction 17 34.00

Extremely Delighted 16 32.00

Total 50 100

18

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
the safety provided by the company. 4% of employees are poor satisfied, 12%
of employees believe that it needs to improve, 18% of the employees are
seldom satisfied, while 34% of the employees are Greatly satisfied and 32% of
the employees are extremely satisfied.

19) The way employee’s skills match with job.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 0.00

Need to Improve 3 6.00

Seldom Satisfaction 3 6.00

Great Satisfaction 26 52.00

Extremely Delighted 18 36.00

Total 50 100
 19

Need to Improve

Seldom Satisfaction

Great Satisfaction

Extremely Delighted

Interpretation:
Above table & chart is showing the level of satisfaction of employees regarding
employees’ skills match with the Job. 6% of employees believe that it needs to
improve, 6% of the employees are seldom satisfied, while 52% of the
employees are Greatly satisfied and 36% of the employees are extremely
Satisfied.

20) Facility by which you (employees) feel more satisfied

Scale Frequency of Response Frequency of Per.

Vehicle for interior movement 3 18.00

Food 7 48.00

Picnic 16 18.00

Mobile 15 16.00
 Total 50 100

20

Food

Picnic

Mobile

Interpretation:
Above table & chart is showing the facilities that can satisfy the employees
more if they provide by the Lupin, Ankleshwar. 18% of the employees feel that
if company provide them vehicle for movement within the plant, 48% of the
employees wants the Good Quality of the food, 18% wants that company
should arranged a yearly picnic for the employees while other 16% employees
will feel more satisfaction if management allowthe mobile inside the company
to the employees.

Findings
From the Survey of the 50 employees of the Lupin I found that,

1. Out of the 50 employees , 9 employees are extremely delighted with their

working life in Lupin, 19 employees are grate satisfied, 10 employees feel
seldom satisfaction while 7 employees are think that it need to improve and 5
employees are poor satisfied with their working life in the organization.
2. Out of the 50 employees , 9 employees are extremely delighted that they
are able to balance their personnel life with working life, 15 employees are
grate satisfied,16 employees feel seldom satisfaction while 7 employees are
think that it need to improve and 3 employees are poor satisfied.
3. Out of the 50 employees , 9 employees are extremely delighted with
understanding of rules, responsibility & authority at Lupin , 18 employees are
grate satisfied, 11employees feel seldom satisfaction while 3 employees are
think that it need to improve and 9 employees are poor satisfied.
4. Out of the 50 employees , 9 employees are extremely delighted that they
are able to understand the HR & welfare policy , 15 employees are grate
satisfied,10employees feel seldom satisfaction while 10 employees are think
that it need to improve and 6 employees are poor satisfied. I found that many
employees are not able to understand the HR & welfare policy.
5. Out of the 50 employees , 6 employees are extremely delighted with
understanding of the Vision statement of the company , 17 employees are
grate satisfied, 12 employees feel seldom satisfaction while 8 employees are
think that it need to improve and 7 employees are poor satisfied.
6. Out of the 50 employees , 18 employees are extremely delighted, 11
employees are grate satisfied, 9 employees feel seldom satisfaction while 9
employees are think that it need to improve and 3 employees are poor
satisfied with the physical condition of workplace.
7. Out of the 50 employees , 8 employees are extremely delighted with co-
operation between the departments, 23 employees are grate satisfied, 10
employees feel seldom satisfaction while 6 employees are think that it need to
improve and 3 employees are poor satisfied. Here, I found that most of the
employees are satisfied with the co-ordination between departments.
8. Out of the 50 employees , 11 employees are extremely delighted with their
interpersonal relationship with their peers & superior, 17 employees are grate
satisfied, 11 employees feel seld-om satisfaction while 11 employees are think
that it need to improve and none of the employees are poor satisfied. I found
that interpersonal relationship between employees are very piece full
9. Out of the 50 employees , 15employees are extremely delighted that they
are able to see their career path in Lupin, 14 employees are grate satisfied, 11
employees feel seldom satisfaction while 10 employees are think that it need
to improve and none of the employee are poor satisfied. I found that most of
the employees are able to see their career path at Lupin.
10. Out of the 50 employees , 16 employees think that their plan to work with
Lupin is depends upon their personal growth, 9 employees wants to work with
Lupin till their retirement, 5 employees wants to work for 11 years or more
than it, out of 50,3 employees like to work for 7-10 years with Lupin, 7
employees for 4-6 years, 9 employees for 1-3 years while only 1 employee
wants to work with Lupin for less than a year.
11. Out of the 50 employees , 12 employees are extremely delighted that
company makes good use of employees skill, 22 employees are grate satisfied,
11 employees feel seldom satisfaction while 4 employees are think that it need
to improve and only one employee feel poor satisfaction.
12. Out of the 50 employees , 10 employees are extremely delighted with
freedom to do job in their own method, 18 employees are grate satisfied, 11
employees feel seldom satisfaction while 9 employees are think that it need to
improve and 2 employees are poor satisfied. I found that most of the
employees are satisfied with the freedom to do job in their own way to do job
in better way.
13. Out of the 50 employees , 16 employees are extremely delighted with the
quality of Training given by the Lupin, 17 employees are grate satisfied, 8
employees feel seldom satisfaction while 8 employees are think that it need to
improve and 1employees are poor satisfied.
14. Out of the 50 employees , 18 employees are extremely delighted with the
chance to learn something new, 19 employees are grate satisfied, 8 employees
feel seldom satisfaction while 4 employees are think that it need to improve
and 1 employees are poor satisfied.
15. Out of the 50 employees , 13 employees are extremely delighted with the
way superior gets their view and use in key decision, 17 employees are grate
satisfied, 7 employees feel seldom satisfaction while 9 employees are think
that it need to improve and 4 employees are poor satisfied.
16. Out of the 50 employees , 10 employees are extremely delighted with the
level of stress laid by the superior or management, 18 employees are grate
satisfied, 14 employees feel seldom satisfaction while 6 employees are think
that it need to improve and 2 employees are poor satisfied.
17. Out of the 50 employees , 13 nemployees are extremely delighted with the
way by which management solve the problem of employees, 23 employees are
grate satisfied, 6 employees feel seldom satisfaction while 6 employees are
think that it need to improve and 2 employees are poor satisfied. I found that
most of the employees are satisfied with the way by which management solve
the employees problem.
18. Out of the 50 employees , 16 employees are extremely delighted with the
safety provided by the company, 17 employees are grate satisfied, 9
employees feel seldom satisfaction while 6 employees are think that it need to
improve and 2 employees are poor satisfied with the safety provided by the
company.
19. Out of the 50 employees ,18 employees are extremely delighted with the
way employees’ skills match with job, 26 employees are grate satisfied, 3
employees feel seldom satisfaction while 3 employees are think that it need to
improve and no one employees are poor satisfied.
20. Out of the 50 employees, 8 employees think that they feel more
satisfaction if company allow mobile phone inside the plant, other 9
employees said that company should arrange yearly picnic, 24 employees said
that company should provide the variety & high quality of food while 9
employees feel more satisfaction if company provide vehicle for interior
movement.

Findings
1. Major factors which lead to dissatisfaction among the employees of Lupin
ltd.
● Poor canteen facility & low quality of food
● Merit base promotion
● Higher work load
 ● Poor understanding of HR policy
2. Major factors which lead to satisfaction among the employees of Lupin ltd
● Good relation between superior & subordinate
● Co-operation between different departments.
● The way of solving the problems of employees by HR
● Welfare activity
● Safety measures
● Safety measures provided by the company
● Physical condition of workplace
● Able to see their career path
● Infrastructure

Limitation
At the Lupin Ankleshwar plant there are so many restriction & protocols due
to security & privacy reason. I did not get the permission to visit every area of
the company, so I was not able to take the opinion of some department’s
employee.
● Many employees did not respond for the survey due to fear of HR
department.
● Some employees refuse to give answers by giving the reason that they
have not the authority.
● Due to work load of employees they take so much time to feel the
survey form.
● We find that employees have the fear of HR so I could not mentioned
their age & name in the survey form.

Recommendations

● Company should give the guidance regarding employees role, responsibility &
authority.
● Company should modify their HR & welfare policy that all employee can understand
easily.
● Organization should implement the Job rotation after giving proper guidance &
arrangement regarding job.
● The freedom for taking the decisions should be increased in the case of management
level of employees because some time quick decisions are necessary for handling the
situation.
● The quality of the food of the Lupin Ankleshwar is not so good so company should
modify their canteen facility because during the survey I found that most of the
employees are dissatisfy with the canteen food quality.
● The level of security checking is so high at Lupin so it should be decreased at some
requires level because outsiders & company employees also very highly dissatisfied
with it.

Conclusions
This report is prepared during with online survey and questioner at Lupin Ltd.
At on partial fulfillment of MBA Course. It has been a very great experience to
get survey on such a reputed pharmaceutical company.
After preparing report on Employee satisfaction among the employees, I learn
lots of things about it and how it is important to the organization. It helps me
to increase my knowledge and level of understanding the people. In Lupin Ltd.
there are easy & systematic system for all activities related to work & their
human relations are very good in nature & organization culture is very much
inspirational. All employees are very supportive & enthusiastic about the
organization growth.
So lastly all my best wishes for a better future.
THANK YOU