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IT Infrastructure Management

This document outlines the course structure for IT 480: IT Infrastructure Management. The course covers key topics related to IT infrastructure and IT service management over 52 lectures. Topic areas include IT systems design, service delivery processes like capacity and availability management, service support processes like incident and change management, storage management, security management, and IT ethics. Required textbooks are listed to provide overviews of ITIL frameworks and IT infrastructure management.

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Sumit kumar
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2K views1 page

IT Infrastructure Management

This document outlines the course structure for IT 480: IT Infrastructure Management. The course covers key topics related to IT infrastructure and IT service management over 52 lectures. Topic areas include IT systems design, service delivery processes like capacity and availability management, service support processes like incident and change management, storage management, security management, and IT ethics. Required textbooks are listed to provide overviews of ITIL frameworks and IT infrastructure management.

Uploaded by

Sumit kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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IT 480 IT Infrastructure Management 4-0-0-4

Total Lectures: 52

1. Introduction: Network and internet, computing resources, information technology,


IT infrastructure management, infrastructure, IT Infrastructure management, chal-
lenges in IT infrastructure management, design issues of IT organizations and IT in-
frastructure, determining customers’ requirements, IT systems management process,
IT service management process, information system design process, patterns for IT
systems management, IT infrastructure library. [13]
2. Service Delivery Process: Service level management, financial management, IT
service continuity management, capacity management, availability management.
[9]
3. Service Support Process: Configuration management, incident management, prob-
lem management, change management, release management. [9]
4. Storage Management: Introduction to storage, backup and storage, archive and re-
trieve, disaster recovery, space management, database and application protection,
Bare Machine Recovery (BMR), data retention. [9]
5. Security Management: Introduction, computer security, internet security, physical
security, identity management, access control, intrusion detection. [6]
6. IT Ethics: Introduction, intellectual property, privacy and law, computer forensics,
ethics and internet, cyber crimes. [6]

Text Books:

1. Phalguni Gupta, Surya Prakash, Umarani Jayaraman, IT Infrastructure and its


Management, Tata McGraw Hill Education Private Limited, ISBN-13: 978-
0070699793, 2009.
2. Simon Adams, ITIL V3 Foundation Handbook Updated Edition, Stationery Office
Books (TSO) Publisher, 2009.

Reference Books:

1. Ivanka Menken, ITIL V3 Foundation Certification Exam Preparation Course in a


Book for Passing the ITIL V3 Foundation Exam, Second Edition (The Art of
Service), 2009.
2. Van Haren, Passing the ITIL Foundation, Van Haren Publishing, 2011.

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