PerkinElmer Product Activation
User Guide
Last Updated: May 24, 2017
PerkinElmer Product Activation User Guide
Table of Contents
Table of Contents ...........................................................................................................................................2
1 Introduction .............................................................................................................................................3
2 Downloading the Product ........................................................................................................................3
3 Finding Your Activation Code ..................................................................................................................4
4 Activation of Product (online)...................................................................................................................5
5 Problems with Activation .........................................................................................................................6
6 Activate by uploading a file......................................................................................................................6
7 Activate Later ..........................................................................................................................................7
8 Deactivation of Software .........................................................................................................................7
8.1 Deactivation from the licensed computer .........................................................................................8
8.2 Deactivation from the online license manager ..................................................................................8
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© Copyright 2017 PerkinElmer Informatics, Inc. All Rights Reserved.
PerkinElmer Product Activation User Guide
1 Introduction
This guide explains the steps required for downloading any PerkinElmer product, activating a
PerkinElmer product, ways to resolve any problems with activation and the steps required to
deactivate a product.
2 Downloading the Product
On placing an order, you will receive a “Welcome to PerkinElmer Download Center!” email at the
email ID specified in the order. You need to first create an account to access your software. To create
an account:
1. Click on the Password Finder link in the email. The Password Finder page appears.
2. Enter your email address in the Email Address text box.
3. Enter your new password in the New Password text box.
4. Enter the password again for confirmation in the New Password Confirmation text box.
5. Click the Submit button. The following message appears.
On clicking the Submit button, you will receive an email containing the following information:
1. Product name
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PerkinElmer Product Activation User Guide
2. Activation Code
3. Link to download center
.
To download the product:
1. Navigate to the Download Center.
2. Login using your Login ID (email address) and your password.
3. Click on the product to view your software options.
4. Click on the File name to begin download.
3 Finding Your Activation Code
1. Click on “Order History” option in the Software & Services section in the PerkinElmer
Download Center.
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PerkinElmer Product Activation User Guide
2. Click on the desired order number to open the order details page.
The Order details page displays the following information:
Field Description
License Support Expiration Date The date on which the license expires
Ordered Quantity The quantity (number) of products ordered
Product Description Description of the product ordered
Activation Code The 16 digit activation code to be used to activate the product
The download button
Note: You can view your order details any time by clicking on the Order History option on the left of
the home page.
You can now install the product and use any one of the activation methods described below to
activate your product using the available Activation code.
4 Activation of Product (online)
To activate your product online:
1. In the Activation dialog, enter your name, email address, and activation code in their
respective fields.
(Mac) (Win)
NOTE: The activation code is available in the Order details page.
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PerkinElmer Product Activation User Guide
2. Click Activate.
On successful activation, a confirmation message is received.
5 Problems with Activation
If activation was unsuccessful, there are several possible reasons:
1. A firewall may be blocking access to the activation server. If possible, temporarily disable
your firewall and then try the activation again.
2. Your computer may need to install an SSL certificate. You will get a special message with a
solution to this problem directing you to our
website, https://perkinelmer.flexnetoperations.com. Simply visiting the site will provide you
with the certificate.
3. You might not be connected to the internet. If so, try again after reconnecting to the internet.
4. The activation server might be down or temporarily busy. In this case, try again later.
If the online activation failure still persists, you can click on "More Options >>" (for Windows) or
expand the down arrow next to "More Options" (for Mac) and choose one of the alternative activation
methods described below.
(Mac) (Win)
6 Activate by uploading a file
You can also activate the software by uploading a .BIN file. To do so:
1. Select the "Activate or deactivate by uploading a file" option and click on the "Activate"
button. You will be prompted to save a local .BIN file to some location you choose (e.g., your
Desktop).
Then close the Activation Dialog. Continue installing the software to completion, if you
haven't done so already.
2. Navigate to the following website: https://perkinelmer.flexnetoperations.com and log in. If
you have never logged in, create an account using your organization’s email address. Once
logged in, select "Devices>Upload Capability Request".
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PerkinElmer Product Activation User Guide
3. Select the "Choose File" option, navigate to your .BIN file and then select "Open". Then
select "Send" to upload this .BIN file. The "Response.BIN" file is downloaded from the site to
your computer.
4. The “Response.BIN” file should be placed in the folder
C:\ProgramData\PerkinElmerInformatics\FNE\17.0 (for Windows) or
/Users/Shared/com.perkinelmer.chemdraw.17/FNE (for Mac) on your hard drive. Then re-
launch the software to activate the product.
7 Activate Later
If you choose not to activate now (or are unable to because of a firewall or lack of an Internet
connection etc.), you have twenty free launches of the product available before activation is required.
To activate later:
1. Select the "Activate later" option.
2. Click on the "Activate" button to continue.
8 Deactivation of Software
Each time you activate, a license is obtained to use the software for your computer. You can move
the licenses to other computers. However, you will need to deactivate the software on the currently
licensed computer before activating it on another. This operation is especially important if only a few
license seats have been purchased.
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PerkinElmer Product Activation User Guide
8.1 Deactivation from the licensed computer
You can choose to deactivate by selecting either "Activate or Deactivate online" option or "Activate
or deactivate by uploading a file" option. Follow the steps mentioned above for activating the
product and click "Deactivate" instead of "Activate".
8.2 Deactivation from the online license manager
1. Find the Host ID of the computer to be deactivated from the Activation Dialog of the machine.
2. Log on to the Download center https://perkinelmer.flexnetoperations.com.
3. On the left pane under "Devices" click "Search Devices". The Search Device page appears.
4. Paste or type the Host ID in the Device ID field and click on the Filter button. The Device
record is listed below the "Search Devices" area.
5. Click on the link for the device in question. The "View Device" page appears.
Note: If the device has any active licenses they will be listed in the "Add-ons" section. The "Units
Mapped" column should show "1" for active licenses.
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PerkinElmer Product Activation User Guide
6. Click the link for "Remove Add-ons". The "Remove Add-ons" page appears displaying any
licenses available in the "Add-ons in Device" section.
7. Type "1" in the "Quantity to Remove" column and click the "Remove Add-ons" button.
8. The "View Device" page reappears and the "Units Mapped" column should now have the
value "0".
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