Attitude & Job Satisfaction
Personality
Perception
Motivation
Group Dynamics
Leadership
Power & Politics
Organizational Design – Structural Arrangements
Organizational Culture
Organizational Change Management
Attitude & Job Satisfaction
· Components
o Cognitive component
o Affective Component
o Behavioral component pg 85-86
· Job Attitudes
o Job Satisfaction
§ A positive feeling about one’s job resulting from an evaluation of its
characteristics pg 88
o Job Involvement
§ The degree to which a person identifies with a job, actively participates
in it, and considers performance important to self worth
o Psychological empowerment
§ Employees belief in the degree to which they affect their work
environment , their competence , the meaningfulness of their job and
their autonomy in their work
Organisational commitment
o degree to which an employee identifies with the particular
organisation and its goals and wishes to maintain membership
in the organisation
Perceived organisational support
o the degree to which employees believe an Organisation
values their contribution and cares about their well being
pg 89
Employee engagement
o And employees involvement with, satisfaction with ,and
enthusiasm for the work he or she does pg 90
Job Satisfaction
Measuring job satisfaction page 92
Cause of job satisfaction
Job conditions
Personality
Pay
CSR
outcomes of job satisfaction
Job performance
organisational citizenship behaviour
customer satisfaction
life satisfaction
Impact of job dissatisfaction pg 97-100
Exit Destructive and active
Voice active and constructive
Loyalty constructive and passive
Neglect destructive and passive
counterproductive behaviour pg 101
o Actions that actively damage the organisation, including stealing,
behaving aggressively towards co-workers, or being late or absent
o Absenteeism
o turnover
Personality and values
the sum of ways in which individual reacts to and interacts with
others
Personality model pg 163
Conscientiousness
o personality dimension that describes someone who is responsible,
dependable, persisted and organised
Emotional stability
o personality dimension that characterizes someone has come, self
Celkon, and Secure versus nervous, depressed and insecure
Extraversion
o a personality dimension describing someone who is sociable,
gregarious and assertive
Openness to experience
o personality dimension that character is someone in terms of
imagination, sensitivity E and curiosity
Agreeableness
o mention that describe someone who is good nature, cooperative and
trusting
what to look for parameters when looking for personality- pg 165-166
1. Emotional stability
2. Extraversion
3. Openness
4. Agreeableness
5. conscientiousness
The dark triad
o Machiavellianism
the degree to which an individual is pragmatic, maintain
emotional distance, and believes that ends can justify means
o Narcissism
the tendency to be arrogant, have a ground or a sense of self
importance, requires excessive admiration, and possess the
sense of entitlement
o Psychopathy
tendency for a lack of concern for others and a lack of guilt or
remorse when actions cause harm
o Antisocial
o borderline people who have low self esteem and high uncertainty
o Schizotypal
o Avoidant
Personalties that are power
