A/C Codes IATA / ICAO ▪ GSE ground service equipment
▪ GSP ground service provider
AC NAT IATA ICAO
▪ PIL passenger information list
Aeroflot SU AFL
▪ ACAR air craft addressing system
Nord Star Russia Y7 TYA
▪ PNR passenger name record
Royal flight RL ABG
▪ PNL passenger name list
Edelweiss WK EDW
Switzerland ▪ DCS departure control system
Swiss Airline LX SWR
▪ ABP able buddied passenger
Helvetic Airways 2L OAW
▪ TAX taxi lane
Austria Austria OS AUA
Euro wings E2 EWE ▪ ERA equipment restricted area
Lufthansa Germany LH DLH ▪ RWY run way
Air Bucharest Romania BUR ▪ STD stand area
Blue Air 0B BMS ▪ ATA actual time of arrival
Air Arabia Egypt E5 RBG ▪ PFS passenger final sales
Air Arabia Sharja Emirates G9 ABY ▪ GD general declaration
Air Arabia Abu Dhabi 3L ADY ▪ GSR ground service report
Air Canada Canda AC ACA ▪ NORC no recorded passenger
Air Caucasus Kazakhstan UY CSG ▪ TIM travel information manuals
Finn Air Finland AY FIN ▪ MVT movement time
Martin Air Dutch MP MPH ▪ PRM passenger with reduce mobility
Sham Wings Syria SAW ▪ LIR load instruction massage
Get Way Lithuania GW GJT ▪ IATA international air transport association
Nova Air Scandinavians N9 NVR ▪ ICAO international civil aviation organisation
▪ CAA civil aviation association
▪ FOD foreign object damage
APPREVIATIONS ▪ NOTOC notify to captain
▪ PIC pilot in command ▪ NATAM notify t airmen
▪ CDC chef de cabin ▪ TCI through check-in
▪ F/O first officer / co pilot ▪ API advance passenger information
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▪ PAD passenger available to embarkation ▪ PPM Passenger Protection Message
▪ BRS baggage reconciliation system ▪ SOM Seat Occupied Message
▪ SSR special service request / report ▪ IDM Industry Discount Message
▪ AHL missing hand file ❖ MVT
▪ OHD on-hand bag file 1. AA
▪ DPR damage pilfered bag file
▪ MLW maximum landing weight MVT
▪ GPU ground power unit EDW121/16. HBIHX.HRG
▪ TRC traffic around coordinator
▪ EXP expedite bag AA1130/1140
▪ BW basic weight 2. AD
▪ DOW dry operating weight
▪ TOW take/off weight MVT
▪ ZFW zero fuel weight EDW122/16. HBIHX.HRG
▪ TOF takeoff weight
AD1230/1235 ED1635 FRA
▪ LW landing weight
▪ AVI live animal DL13/0010
▪ AVIH live animal on hold
PAX180
▪ PETC pets in cabin
▪ PPE passenger protective equipment SI DL13 C/I ERROR
▪ AOG spare parts
▪ COM company mail
▪ DAA delivered at aircraft ❖ LDM
▪ HEA heavy pieces of 150 k or above in a bulk EDW855/16.HBIHX.25C/137.2/5
▪ HUM human remains
▪ ICE dry ice ZHR.50/40/10/01.T1500.1/150.31300.4/50.PAX/10/90.PAD
▪ LHO live human origins /0/1.COM/1/16
▪ PIM Passenger Transfer Message
▪ PSM Passenger Service Message
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▪ Human remain loading procedures ▪ Types of deportee
1. Loaded before passengers 1. DEPA : Deportee accompanied by an escort
2. Horizontally loaded 2. DEPU : Deportee unaccompanied
3. Always tied down well 3. INAD : Inadmissible passenger…
4. Loaded in a separate section net - a Passenger who is refused admission to a country by
5. Mustn’t be loaded close AVIH authorities
6. Inform carrier - or because lack of documents
7. All HUM documents are attached
- INAD must back outbound again on the inbound carrier.
▪ PPE For TRC
- Earplugs - Ramp Vest - safety shoes
▪ Boarding procedures for deportee and INAD
*** as per employee area
1. PIC must be informed
2. Must mentioned in PIL
▪ Chocks Procedures
3. Seated in last row window seat
1. Air craft complete stop
4. Validity of documents (visa, passport, etc.) must be re-
2. Engines spool down
checked at check-in.
3. Chocks nose gear
5. Deportees must be treated as any other passenger
4. Chocks outer main landing gear
6. In case of DEPU documents with a legal person
5. Remove nose gear chocks
7. Inform carrier
INAD
▪ Cons procedures 1. Passenger will carry on his own documentation
1. Air craft complete stop 2. PIC and crew must be informed and aware about INAD seating
2. Engines spool down location
3. Chocks nose and main landing wheels 3. Recommended to pre board INAD
4. Put cons under nose and tail 4. Carrier must be notified about INAD and reason of refusal
5. Cons under wing tip 5. Seated in last row window seat
6. Cons 1 meter in front of every engine 6. Must mentioned in PIL
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▪ Feuling with pax onboard 8. Newspaper material and Press materials
1. Airport acceptance
9. Express Cargo/ Couriers 10. Staff holding N1 free firm ticket
2. Limited to PIC dissension
3. Fire brigade 11. Commercial Passenger 12. Valuable cargo, Flight- kit, CSU
4. Two entry doors open
13. Human Remains (HLIM) 14. AOG Shipments,
5. Boarding pax with small segments
▪ Walk Around Checks 15. Life and death Shipments
- The turnaround process after chocks and before GSE enter ▪ Pets in cabin (PETC)
1. Maximum weight. 08 kg.
1. There is no visible damage or dents on the aircraft
2. Be clean, healthy, harmless and odorless and not be
2. No oil or fuel leaks are visible from the engines
pregnant
3. The stand is clear of any FOD and all ground equipment
3. Not annoy other passengers
4. If any damages are found report supervisor to report
4. Booked in advance with AC
5. be kept in a leak- and smell
▪ Offloading priorities from an inbound aircraft
6. proof soft pct pack during the whole flight
1. Quick Transfer Baggage (BQ) 2. Business Baggage ( BC)
▪ AVIH load procedures
3. Local Baggage (B) 4. Transfer Baggage (TB)
1. Inform PIC to turn on air-condition
5. Courier (COU) 6. Rush Bag (BX) 2. Load separate from baggage
7. Mail (M) 8. Cargo (C)
3. The whole animal inside box
4. Last board first to deboard
5. Well and correct tie down with rings
▪ Offloading priorities 6. Be clean, healthy, harmless and odorless
1. Staff traveling with subload priority 7. Load in a rigid container
8. Don’t load opposite sex in the same hold
2. General Cargo 3. Company Materials 9. Don’t load different type ( dog & cat ) together
4. Expedite Baggage 5. Mail/Diplomatic Pouches 10. Don’t exceed air craft maximum number
11. Must included in AC docs ( LDM , LIR & load sheet )
6. Live Animals (AVI) 7. Perishable cargo
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▪ Pregnant women (expectant mothers) ▪ GSE Ground service operation
1. Normally acceptance up to the 31 weeks of pregnancy 1. Safety stop ( check car brakes )
(total pregnancy is 40 weeks) or as other carrier's 2. No touch policy
instruction. 3. Marchler man OR guide man
Accepting pregnant women procedures
1. Don’t seated in emergency row ▪ Items moved with passengers ( lady make up )
2. Pregnant women needs to show up medical certificate 1. Consider as rubbish
during pregnancy period (refer to carriers limitations for 2. Put in hold bag if it on hand
accepting pregnant women). 3. Check hand bag
▪ UM boarding procedures ▪ Counter close procedures
1. Have a confirmed reservation 1. As per customer carrier instructions
2. Inform PIC & CDC 2. As per flight range 3. As per pax category ( C or Y )
3. The number of UMS is limited per aircraft
4. Receive from a guardian who must sign the form ▪ PMS
5. Never seated in emergency exit row 1. BLND A passenger with visual impairment
6. Delivered from hand to hand 2. MAAS (Meet and Assist) All other passengers with
7. must be mentioned in the "crew information sheet" special assistance.
8. Don’t leave him alone 3. MEDA passengers whose mobility is impaired, due to
9. Guardian shouldn’t leave APT unless AC takeoff clinical cases with medical pathology in progress and
▪ Passenger with inf seating authorized to travel by medical authorization.
1. Never seated in emergency exit row 4. DEAF passenger with hearing impairment who needs
2. Seated in a seat with extra oxygen mask assistance for any announcement, on the ground and on
3. Must be included with an adult board. He may be accompanied by a hearing dog
4. Don’t exceed AC Maximum number 5. DPNA passenger with intellectual disability and need
assistance.
▪ Baggage pooling 6. Incapacitated passengers
- passengers can’t change any stuff from any other bag
except whom in same PNR.
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❖ Apron :A defined area on a land aerodrome provided for 2. Do not approach an aircraft until the ground engineer gives
the stationing of aircraft for the embarkation and the 'thumb up
disembarkation of passengers, the loading and unloading of 3. Do not walk or drive in front of an aircraft when its engines
cargo, and for parking. are running. Maintain at least 7.5 metres clearance of the
front of its engine. Beware of engine ingestion and to keep
❖ Maneuvering Area That part of an aerodrome provided for clear of propellers;
the take-off and landing of aircraft and for the movement of 4. Do not drive or park under A/C or A/C wings unless the
aircraft on the surface, excluding the apron and any part of vehicles are used for servicing the aircraft;
the aerodrome provided for the maintenance of aircraft. 5. Do not obstruct the path of an aircraft waiting for push back;
6. Approach stationary aircraft at an angle and keep to the
❖ Movement Area That part of an aerodrome intended for the aircraft on the driver's side(not meant for docking to
surface movement of aircraft, including the maneuvering aircraft);
area, aprons and any part of the aerodrome provided for the 7. Use a marshaller or guide man when reversing towards
maintenance of aircraft. aircraft;
8. Do not leave vehicle unattended with the engine running
❖ Apron taxiway. A portion of a taxiway system located on near the aircraft;
an apron and intended to provide a through taxi route across 9. Keep the safety zone free of any obstruction. Do not stop or
the apron. park in the safety zone; 10. Deposit all Foreign Object
Damage (FOD) in bins provided after handling of each
❖ Rapid exit taxiway. A taxiway connected to a runway at an flight,
acute angle and designed to allow landing aero planes to 10. Wear high visibility safety vest at all times; and To engage
turn off at higher speeds than are achieved on other exit the handbrake
taxiways thereby minimizing runway occupancy times
▪ Parking lights are always beside stop pars
▪ Safety around aircraft parked at the stand ▪ Black background with yellow number ( stand place )
1. Do not drive behind an aircraft when its engines are running ▪ Yellow background with black number ( direction )
or when the aircraft anti-collision light is still on (flashing
red light);
