Guys, for our final exam olease answer this questions

Essay type

1. What have you learned from module 1 to 4 (200 words)

2. What are you good habits? Minimum of 10.

3. What are your bad habits? Minimum of 10

4. How can I include physical fitness in my life?

5. Can you identify a situation when you made a decision that positively impacted your
health?

6. What are some strategies which would be helpful in handling stress at home, school and in
peer relationships?

Deadline tomorrow 12 midnight

COMPUTER SYSTEMS
SERVICING (NC II)

LESSON 1: Introduction
 WHAT I NEED TO KNOW

 Basic concepts in computer

systems servicing
 Relevance of the course
 Career opportunities

Content Standards

The learners demonstrate an understanding of the basic concepts and underlying theories in
computer systems servicing

PERFORMANCE STANDARD

The learners shall be able to demonstrate common competencies in computer systems servicing
as prescribed by TESDA Training Regulations

LEARNING COMPETENCIES The learners…

1. Explain basic concepts in computer systems servicing

2. Discuss the relevance of the course
3. Explore career opportunities in computer systems servicing

Basic Concepts of Computer Systems Servicing NC II

 This course is designed to develop knowledge, skills, and attitudes of a Computer Service Technician
in accordance with industry standards.

 Basic competencies
 Common Competencies
 Core Competencies

Basic competencies

 Participate in workplace communication

 Work in a team environment
 Practice career professionalism
 Practice occupational health and safety procedures

Common Competencies

 Apply quality standards

 Perform computer operations
 Perform menstruation and calculation
 Prepare and interpret technical drawing
 Use hand tools
 Terminate and connect electrical wiring and electronic circuits
 Test electronic components

Core Competencies
 Install and configure computer systems
 Set-up Computer Networks
 Set-up Computer Servers
 Maintain and Repair Computer Systems and Networks

Relevance of the Course
 In a world where almost every activity is assisted by technology, it’s no wonder that most
business ventures are somewhat related to information technology. One of the businesses that was
able to make its mark is computer hardware servicing

This is an industry whose main line of business is to sell computer hardware systems and
components, as well as servicing in the installation of computer systems and networks

The important topics that will be discussed in this course are as follows:

1. Basic concepts of CSS business – this will tackle all the necessary information and facts about a
computer hardware servicing business.
2. Opportunities in a CSS business– this will discuss the different prospects that are available for a
CSS business.
3. Assess your own CSS competencies – being able to assess one’s competencies will help
determine whether an aspiring entrepreneur in the CSS business will be able to manage it
correctly.
4. Assess the practitioner’s CSS competencies – this refers to the CSS knowledge and skills of
those people who are already engaged into a similar line of business that an aspiring individual
would want to venture.

5. Compare the practitioner’s CSS Competencies – this topic discusses the careful comparison of
the CSS competencies an individual possess with those of an actual practitioner in the same line
of business.
 6. Aligning of your CSS competencies – this topic is intended to streamline whatever CSS
competencies an individual possesses to fully utilize them in establishing a computer hardware
servicing business.

The above mentioned topics explain how relevant this course is in the establishment of
a computer hardware servicing business. An individual who is determined to come up with a CSS
business that will surely be successful must be able to grasp the ideologies and principles that
will be discussed in this course.

SELF-CHECK!
Activity1: Self-checking Great job! You have completed Lesson 1 successfully! Before going to the next
lesson, check the icon that best shows your learning experience.

 I have understood the lesson well and I can even teach what I learned to others.

 I have understood the lesson but there are still other things that I need to review and

relearn.

 I need to do additional work to be able to master the lesson. I need help in some tasks.

If you checked the first icon, you are ready for the
next lesson. If you have checked the second icon, you need to
review the things that you need to relearn. If you have
checked the third icon, it would be best if you read more
from the links given above and ask help from your teacher,
parents or peers in clarifying the lessons that you find
difficult. Be honest so that you will truly improve.

Activity2 Topic: Relevance of

the Course
1. True or False: The hardware needs maintenance services to repair normal wear

and tear and emergency services.

2. True or False: All data processing equipment will have some degree of failure.

3. True or False: Network infrastructures don’t need maintenance.

4. True or False: Software suffers “wear and tear.”

5. True or False: Repair calls tend to occur only most frequently when the

equipment item is approaching the end its useful life.

6. True or False: A person who has achieved Computer Systems Servicing National

Certificate Level II Qualification is competent to be a computer service

technician or a computer repairman.

7. True or False: Correcting defects or “bugs” is one of the major and most

immediate reasons to provide for hardware maintenance.

8. Upon the completion of this course, you are expected to: 1) install computer

systems and networks; and 2) diagnose and troubleshoot computer systems.

9. True or False: Software also needs maintenance.

10. True or False: Learners of hardware servicing are a crucial link in the emergency

response process.

Opportunities of Computer
Systems Servicing NC II as a
Career
 Computer Systems Servicing National Certificate Level II
(NC II)

Qualification consists of competencies that must have to allow

making a diagnosis and troubleshooting problems in PC systems, software,
restoring parts, and making the system back to normal function. A person who
has achieved this qualification is competent to be a computer service and repair
technician.

 The demand for computer service and repair technician is growing in every
organization and industry.

 For many, this is the entry point for a career in the computer/information field.
The responsibilities of a computer service and repair technician include a variety of
duties.

 Most companies that employ someone with this title expect the technician to
have basic across-the-board knowledge of concepts in the computer electronics field.

 Some of the tasks are hardware repair and installation; software installation,
upgrade and configuration; and troubleshooting client and/or server problems. Today’s
technicians are capable of viewing desktop and sharing control of mouse and keyboard
through remote assistance.

 Because the computer field is changing rapidly, technicians must work to remain
abreast of current technology and become aware of future developments.
  Computer service and repair technicians generally work with a variety of users,
which require expert people skills, especially the ability to work with groups of
nontechnical users.

Opportunities of Computer
Systems Servicing NC II as a
Career

Work Activities

You would refurbish, maintain, and install computer systems and equipment as a computer
service and repair technician. Your everyday job would consist of the following:

1. Setting up new IT systems

2. Improving existing hardware and software

3. Going to see home users to fix their PCs and other defective equipment

4. Testing systems to ensure that they are working in good condition

5. Servicing peripherals like printers, scanners, and other office equipment

6. Preparing cost estimates

 7. Performing routine administration, like managing staff ROTAs

Conditions

Your job would require travelling to go to see clients on site as a field technician. You would be
assigned at an office but would expend time with staff at their workplaces in an IT support department.

Skills, Interests, and Qualities

You should possess the following skills, interests, and qualities to become a computer service and
repair technician:

1. Profound knowledge of hardware, commonly used software, and operating systems

2. Excellent skills in communication and customer service
3. Superb problem-solving skills
4. Patient and systematic approach
5. Capable to meet deadlines
6. Motivation to keep abreast with IT developments
7. Deep understanding of electrical safety issues

 A person who has achieved the Computer Hardware Servicing National Certificate Level II (NC II)
Qualification is competent to be a computer service and repair technician.

 The demand computer service and repair technician is growing in every organization and
industry. For many, this is the entry point for a career in the computer/information field.

 You would refurbish, maintain, and install computer systems and equipment as a computer
service and repair technician.

Having the knowledge and competencies in computer systems servicing can land an IT professional
on wide variety of careers. Listed below are the job opportunities in computer systems servicing:

 Computer Service

 Technical Support Staff

 Computer Repairman.

 CSS
 Activity3 Topic: The
Opportunities in CSS as a
Career

True or False

1. A person who achieved the Computer Systems Servicing NC II Qualification is competent to be a

computer service technician or a computer repairman.

2. CSS is the entry point for a career in the computer/information field

3. Because the computer field is changing rapidly, computer service and repair technicians must

work to remain updated in current technology and become oblivious of future developments

4. Today, computer service and repair technicians are capable of viewing desktop and sharing

control of mouse and keyboard through remote assistance.

5. Most companies that employ computer service and repair technicians expect the technicians to

have basic knowledge in computer electronics

 6. A computer service and repair technicians should have an awareness of electrical safety issues

7. In an IT support department, your job would involve travelling to visit clients on site

8. Computer service and repair technicians generally work with a variety of users.

9. A computer service and repair technicians should be timid.

10. A computer service and repair technicians should have the ability to meet deadlines.

Activity4: Self-checking Great job! You have completed Lesson 1 successfully! Before going to the next
lesson, check the icon that best shows your learning experience.

 I have understood the lesson well and I can even teach what I learned to others.

 I have understood the lesson but there are still other things that I need to review and

relearn.

 I need to do additional work to be able to master the lesson. I need help in some tasks.

If you checked the first icon, you are ready for the
next lesson. If you have checked the second icon, you need to
review the things that you need to relearn. If you have
checked the third icon, it would be best if you read more
from the links given above and ask help from your teacher,
parents or peers in clarifying the lessons that you find
difficult. Be honest so that you will truly improve.