Randhir Singh

Sr. Salesforce Developer

PROFESSIONAL SUMMARY:
A certified Salesforce.com engineer with in-depth knowledge and experience in Salesforce.com
CRM,Force.com platform, consulting, project management and delivering projects covering
requirement analysis, system design, development, testing, deployment, database and web
server administration and technical support.
 Over 8 Years of experience on Salesforce CRM platform as developer & administrator
using Force.com, Apex and Visual Force and other web tools.
 Experienced in all phases of Software Development Life Cycle (SDLC), quality management
systems and project life cycle processes.
 Highly skilled in Salesforce.com (SFDC) development and implementation
 Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual
force pages, Web Service etc to achieve complex business functionalities
 Experience building reports and dashboards, customizing them as per user
requirements
 Strong knowledge of marketing, sales and service clouds.
 Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow
Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
 Implemented security and sharing rules at object, field and record level for different
users at different levels of organization. Also created various profiles and configured the
permissions based on the organizational hierarchy.
 Have knowledge in implementing various advanced fields like Pick lists, Custom Formula
Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies,
Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates
& Email generation according to application requirements
 Well versed with analyzing company processes, translating business workflows into
accurate Salesforce.com workflows and configuring Salesforce.com to meet business
needs.
 Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE
,IntelliJ and Change Set.
 Worked on the designing of custom objects, custom fields, role based page layouts,
custom Tabs, custom reports, report folders and report extractions to various formats.
Design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers
and various other components as per the client and application requirements
 Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and
Validation Rules
Certifications

 Salesforce.com Certified Force.com Developer

  Salesforce.com Certified Advanced Developer Dev-501.
 Oracle Certified Associate – Oracle PL/SQL Developer Certified Associate (OCA)

Education:

 Masters in Computer Science from Andhra University, Visakhapatnam, AP, India(1999-

2001)
 Bachelors in Computer Science from Andhra University Visakhapatnam, AP, India(1996-
1999)

Skill Set
Standard/Custom Objects, Workflows & Approvals, Apex
Sales force.com Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader,
Technologies Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page
Layouts, Dashboards, Force.com IDE,IntelliJ and Eclipse.
Tools & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com
Data Loader, Force.com Excel Connector, Force.com Platform(Sandbox
and Production), App Exchange Applications.
Web Technologies Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script.
Languages Java J2SE, C, C++, APEX, SQL, SAS
MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS
Office Tools
SharePoint and MS Visio
Operating Systems Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies SDLC, AGILE, Waterfall

Source Control Microsoft VSS, Subversion

Professional Experience

1. Client: Babson College Sep 2019 to Present.

Location: Wellesley, MA
Role: Sr. Salesforce Developer

Babson College is a private business school in Wellesley, Massachusetts, established in 1919. Its
central focus is on entrepreneurship education, and it is often ranked the most prestigious
entrepreneurship college in the United States.

Responsibilities:
 Worked on improving the Babson college website by introducing new process and worked
on automating the many of the processes.
 Developed visual force pages to import Contacts into Salesforce with affiliated accounts
and created campaign members.
  Worked on Alumni Business Directory to further engage alumni who own businesses and
provide them with a platform for promotion & exposure. In addition the College would
benefit from collecting further information about alumni population i.e. the types of
businesses they work for/own. Also provide alumni convenient access to search for
different businesses and/or services as needed from a trusted resource.
 Worked on importing LinkedIn Profiles into Salesforce to update the data on the contact
and other objects.
 Worked on Integrating Form Assemble Form ‘Babson Boston intake form’ to Salesforce.
 As Babson moved from Classic to Lightning, worked on developing the lightning
components and help team with the migration as part of Agile Development.
 Each year as Seniors are about to graduate they are required to take an alumni survey that
includes answering some questions and providing a forwarding address, for this worked
on creating page to make this process internal to the Babson Connector so that it still
interacts with the Commencement Clearance Process.
 Worked on Process builder, workflows, Approval process.

2. Client: Intralinks Aug’ 2016 to Aug 2019.

Location: Waltham, MA
Role: Sr. Salesforce Developer

Intralinks provides a cloud-based Content Collaboration Network where sensitive information

can move freely around the globe while maintaining security and compliance, enabling safe and
productive work. Intralinks customers can connect to the network to confidently and
productively control the sharing, distribution and management of their high-value content –
regulated, IP intensive or simply important data.

Responsibilities:
 Worked on integrating Salesforce Social Technology (Social Studio) with Sales Cloud .The
marketing team need to enable integration between Social Studio and Salesforce, with the
ultimate goal of getting targeted social posts into the hands of sales reps in the form of
Most Qualified Lead tasks which can be tied to lead or contact records in Salesforce.
 Developed different Visual Force Page forms to ensure, required information is provided at
necessary steps in sales cycle. Created the pages to capture expected term,
Product, quantity, and total amount at the time of opportunity creation with Proper guided
selling with line of business etc.
Made quote creation and modification as easy as possible
 In order to allow all leads currently in Pardot to be available in Salesforce, worked on
creating new record type for Pardot leads which have not been qualified.
Create a set of workflow rules to validate the lead from Pardot and to convert it to
standard Lead in salesforce when a single check box is checked.
 Interact with business unit members to gather and document enhancement requirements
for quarterly Sprints.
  To improve the Release process created a custom object on the case to capture Post-
Deployment activities required and collect release details. This can then be reported on
through the case and every post-deployment activity would be in the same report.

 Worked on controller for the IT Case Sort. The primary purpose of this controller is to
return the list of cases for IT for different functional areas managed. The user should be
able to sort on the priority across the functional Area.

 Worked with SOQL & SOSL queries with Governor Limitations to bulkify the code with
Salesforce standards.

 Created workflow rules and defined related tasks, email alerts, and field updates.

 Worked on Unit testing, for the customizations and developments done during the project.

3. Client: John Hancock Oct’ 2014 to July 2016.

Location: Boston, MA
Role: Sr. Salesforce Developer

John Hancock's core retail products in the U.S. focus on providing financial solutions at every
stage of clients' lives. The product suite includes life insurance, mutual funds, 401(k) plans, long-
term care (LTC) insurance, and annuities. John Hancock distributes products primarily through
licensed financial advisors, and through John Hancock Financial Network, a national network of
independent firms.

Responsibilities:
 Involved in implementation of one division's migration from Smart Office to
Salesforce.com for Lead.

 Analyze, build and implement enhancement requests from two business units using Agile
methodology, as well as troubleshoot and resolve production issues for multi-phased
company-wide implementation of Salesforce Unlimited Edition (Sales and Service Cloud)
for up to 5,000 Users.

 Interact with business unit members to gather and document enhancement requirements
for quarterly Sprints.
 Involved in identifying, planning and implementing new salesforce.com features and
functions (new screens, workflow, force.com objects, and reports, apex code) to meet
business requirements.
 Extensively worked on Triggers and was involved in automating the manual process when
the related Account is updated based on selection done manually as well as from third
party Applications.
 Developed different Visual Force Page forms to meet the needs of the business to search
for the Accounts, Contacts before creating new ones.
 Worked on creating workflows by defining rules, approval processes and related actions
 which include creating related and time triggered tasks, email alerts, filed updates to
automate the business process.
 Involved in creating various Validation rules to help improve data quality by preventing
users from saving incorrect data and Enforce that date fields are the correct chronological
sequence.
 Involved in activities related to Development, Data Migration and deployment of
application to force.com platform.
 Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules
according to the application requirements.
 Created page layouts, search layouts to organize fields, custom links, related lists, and
other components on a record detail and edit pages.
 Performed detailed analysis of business and technical requirements and created solutions
by customizing various standard objects of Salesforce.com (SFDC) and other Platform
based technologies like Visual force, Force.com API, and Web Services.
 Streamlined coding standards and came up with a detailed document for coding standards
across the company.
 Have experience working on technical part of DocuSign to updated the related
opportunities when the Docusign Status changes.

4. Client: American Tower Corporation Jul’ 2012 to Sep’ 2014

Location: Woburn, MA
Role: Salesforce Developer

American Tower is a leading owner and operator of communications sites for the wireless and
broadcast industries. In addition to leasing space on towers, ATC provide customized collocation
solutions through in-building systems, outdoor distributed antenna systems and other right-of-way
options, managed rooftops and services that speed network deployment.

Responsibilities:
 Developed different Visual Force Page forms to suit to the needs of the application using
different Visual force components.
 Involved in activities related to Saleforce.com setup, Configuration, customization,
Administration, Development, Data Migration and deployment of application to
force.com platform.
 Configured and customized Salesforce.com using standard setup tasks as well as
developed Apex coding which includes Triggers, classes, classes for custom controllers and
controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email
Services according to the functional needs of the application.
 Created several workflows by defining rules, approval processes and related actions which
include creating related and time triggered tasks, email alerts, filed updates to automate
the business process.
 Created users, roles, public groups and implemented role hierarchies, sharing rules and
record level permissions to provide shared access among different users
 Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules
according to the application requirements.
 Worked on the Eclipse IDE with Force.com plug-in environment for writing Business
 logic in Apex Programming Language, testing and deploying.
 Agile Development Methodology was followed for the implementation.
 Created different types of Custom Reports for standard objects as well as custom objects
to give complete details regarding Customer using Tabular, Summary Matrix and Join
Reports.
 Customized the Dashboards to the track usage for productivity and performance of
business centers and their sales teams.
 Involved in creating triggers based on the ticket severity (severity 1 cases should be
resolved in 24 hours, severity 2 should be resolved in 2 days, severity 3 and 4 in one
week).
 Written trigger to notify support manager as soon as we receive a ticket of sev 1 so that
support manager will assign that ticket to SME of their team for faster resolution.
 Involved in creating workflow rules for even distribution of work load with all engineers
in queue. so that all engineers will enough workload.
 Created a workflow to notify manager if there is no progress on any ticket after 14 days of
the ticket creation so that this ticket will be assigned to some experienced engineer for
faster resolution.
 Created a trigger to notify an support manager as soon as SYSTEM DOWN condition ticket
hits the pmr. SYSTEM DOWNs are very critical for production servers and they have to be
resolved in 2 hours.
 Created different kinds for reports for support manger to discuss on weekly calls:
Weekly Reports:
1) Case number, Age of the Case, Severity of the Case, Assigned Engineer.
2) New case number, description, customer details, Time zone, Is Engineer
Assigned(Yes/No)
3) Closed Case Number, Description, age, closure procedure (did we resolve the
issue/customer resolved own issue/did we provide fix)?