Troubleshooting Guide

- mechanical -

C2104,C2105,S36h

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal
 Troubleshooting Guide (mech)
CONTENTS
1 Problem Areas ................................................................................ 4
1.1 Power .................................................................................................... 4
1.1.1 Will not power on or will switch off randomly........................................... 4
1.2 Keys ...................................................................................................... 5
1.2.1 Back/Home/Menu Keys ............................................................................... 5
1.2.2 Volume Key .................................................................................................. 5
1.2.3 On/Off Key .................................................................................................... 6
1.2.4 Camera Key .................................................................................................. 8
1.3 Touch Screen ..................................................................................... 10
1.3.1 Touch Screen malfunction........................................................................ 10
1.4 Display ................................................................................................ 11
1.4.1 Graphics & Illumination ............................................................................ 11
1.5 LED/Illumination ................................................................................. 12
1.5.1 LED/Illumination ........................................................................................ 12
1.6 Speaker ............................................................................................... 14
1.6.1 Speaker....................................................................................................... 14
1.7 Earphone ............................................................................................ 17
1.7.1 Earphone .................................................................................................... 17
1.8 Microphone ......................................................................................... 18
1.8.1 Main Microphone ....................................................................................... 18
1.8.2 Secondary Microphone ............................................................................. 20
1.9 Vibrator ............................................................................................... 21
1.9.1 Vibrator not generating alerts .................................................................. 21
1.10 Camera ................................................................................................ 22
1.10.1 Camera defects .......................................................................................... 22
1.10.2 Secondary Camera .................................................................................... 23
1.11 Flash LED ........................................................................................... 24
1.11.1 Flash LED not flashing .............................................................................. 24
1.12 Bluetooth and WLAN ......................................................................... 25
1.12.1 Bluetooth or WLAN connection failure .................................................... 25
1.13 GPS ..................................................................................................... 26
1.13.1 GPS malfunctions ...................................................................................... 26
1.14 Compass ............................................................................................. 27
1.14.1 Compass fails ............................................................................................ 27
1.15 Accelerometer .................................................................................... 28
1.15.1 Accelerometer test fails ............................................................................ 28
1.16 Ambient Light Sensor ........................................................................ 29
1.16.1 Ambient Light Sensor ............................................................................... 29
1.17 Proximity Switch ................................................................................ 30
1.17.1 Proximity Switch........................................................................................ 30
1.18 Real Time Clock ................................................................................. 31
1.18.1 Real Time Clock test fails ......................................................................... 31

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 2(48)
 Troubleshooting Guide (mech)
1.19 Total call time ..................................................................................... 32
1.19.1 Total call time fails .................................................................................... 32
1.20 External Memory ................................................................................ 33
1.20.1 Memory Card not detected ....................................................................... 33
1.21 Security ............................................................................................... 34
1.21.1 Security fails .............................................................................................. 34
1.22 FM Radio ............................................................................................. 35
1.22.1 No/Poor FM Radio reception .................................................................... 35
1.23 Battery Test ........................................................................................ 36
1.23.1 Battery Test Fails ....................................................................................... 36
1.24 Verify Certificates ............................................................................... 37
1.24.1 Verify certificates fails............................................................................... 37
1.25 NFC Test ............................................................................................. 38
1.25.1 NFC Test fails............................................................................................. 38
1.26 RX Diversity Test ................................................................................ 39
1.26.1 RX Diversity Test fails ............................................................................... 39
1.27 Network & Signal................................................................................ 40
1.27.1 No/Poor signal ........................................................................................... 40
1.28 SIM ...................................................................................................... 42
1.28.1 SIM not detected ........................................................................................ 42
1.28.2 Incorrect SIM-Card adapter....................................................................... 43
1.28.3 Incorrect SIM indicated ............................................................................. 43
1.29 Charging ............................................................................................. 44
1.29.1 Battery will not charge .............................................................................. 44
1.30 HandsFree by Wire ............................................................................. 46
1.30.1 Connection to Portable HandsFree fails.................................................. 46
1.31 Data Communication ......................................................................... 47
1.31.1 Data transfer via System Connector fails ................................................ 47
2 Revision History ........................................................................... 48

Note: In C2104/C2105/S36h product, whenever replacing Front Housing LCM TP Assembly or

Board swap after repair, it is mandatory to Calibrate the Touch Panel/ Proximity sensor/Light
sensor (1275-0758 Trouble Shooting Application – mechanical).

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 3(48)
 Troubleshooting Guide (mech)

1 Problem Areas
1.1 Power
1.1.1 Will not power on or will switch
off randomly
Check:
Check whether the phone vibrates by pressing the on/off
key.
Action:
If activation of the vibrator is detected, refer to section 1.4
‘Display’.

Check:
Inspect the contact pads on the battery.
Action:
1. If dirty or oxidized – clean the pads.
2. If damaged – replace the battery.

Check:
Inspect the battery contact pins.
Action:
1. If dirty or oxidized – clean the contact pins.
2. If adhesive is detected on the contact pins, use an eraser
to gently rub off the adhesive.
3. If damaged – Replace Main PBA.

Check:
Inspect the on/off key.
Action:
1. Refer to section 1.2.3 ‘Key On/Off’.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 4(48)
 Troubleshooting Guide (mech)
Problem Areas
1.2 Keys

1.2.1 Back/Home/Menu Keys

Check:
Inspect the Back /Home/Menu keys on Display.
Action:
1. Refer to the section 1.3 ‘Touch Screen’.
2. Replace Main PBA.

1.2.2 Volume Key

Check:
Inspect the external area of the volume key.
Action:
If dirty – clean it.

Check:
Inspect the volume key switch on Main PBA.
Action:
1. If dirty – clean them.

2. If the volume key is damaged – replace the Battery Cover.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 5(48)
 Troubleshooting Guide (mech)
Problem Areas

Check:
Inspect the Film Side Key FPC on main PBA.
Action:
1. If Missing or damaged – replace it.

2. If the volume key switch is damaged – replace Main PBA.

1.2.3 On/Off Key

Check:
Inspect the external area of the on/off key.
Action:
If dirty – clean it.

Check:
Inspect the on/off key on Middle Frame Assembly.
Action:
1. If dirty or stuck – clean and reassemble it.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 6(48)
 Troubleshooting Guide (mech)
Problem Areas

2. If the on/off key is damaged – replace the Power Key.

Check:
Inspect the on/off key dome on Side FPC.

Action:
1. If dirty or oxidized – clean it.

Check:
Inspect the BtB connector on Side FPC to Main PBA.

1. If not properly connected – disconnect and reconnect.

2. If the Side FPC is defective, replace the Front Housing

LCM TP Assembly.
3. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 7(48)
 Troubleshooting Guide (mech)
Problem Areas

1.2.4 Camera Key

Check:
Inspect the external area of the Camera key.
Action:
If dirty – clean it.

Check:
Inspect the Camera key Dome.
Action:
1. If dirty or oxidized – clean it.

2. If the Camera key is damaged – replace the Battery

Cover.

Check:
Inspect the Camera key dome on Side FPC.

Action:
1. If dirty or oxidized – clean it.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 8(48)
 Troubleshooting Guide (mech)
Problem Areas

Check:
Inspect the BtB connector on Side FPC to Main PBA.

1. If not properly connected – disconnect and reconnect.

2. If the Side FPC is defective, replace the Front Housing

LCM TP Assembly.
3. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 9(48)
 Troubleshooting Guide (mech)
Problem Areas
1.3 Touch Screen
1.3.1 Touch Screen malfunction
Check:
Inspect the touch screen on the Front Housing LCM TP
Assembly
Action:
If dirty – clean it.
If: The end user has complained about unexpected behavior of the
touch screen or the touch keys.
Action:
Calibrate the Touch Panel 1275-0758 Trouble Shooting
Application – mechanical.

Check:
Inspect the BtB connector of the Front Cover Display
Assembly to the main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

3. If the touch screen or the TP FPC is damaged – replace

the Front Housing LCM TP Assembly.
4. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 10(48)
 Troubleshooting Guide (mech)

Problem Areas
1.4 Display

1.4.1 Graphics & Illumination

Check:
Check whether the phone vibrates after the on/off key has
been pressed.
Action:
If the activation described above is not detected, refer to
section 1.1 ‘Power’.

Check:
Inspect the BtB connector of the LCM to the main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

3. If the display or the LCM FPC is damaged – replace the

Front Housing LCM TP Assembly
4. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 11(48)
 Troubleshooting Guide (mech)
Problem Areas
1.5 LED/Illumination

1.5.1 LED/Illumination
Check:
Inspect the external window area of the LED on the Front
Housing LCM TP Assembly
Action:
1. If dirty – clean it.

2. If the external window area is damaged – replace the

Front Housing LCM TP Assembly.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

Check:
Inspect the LED on the Sub PBA Assembly and the Front
Housing LCM TP Assembly
Action:
1. If dirty or clogged – clean them.

2. If the Sub PBA Assembly is damaged – replace it.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 12(48)
 Troubleshooting Guide (mech)
Problem Areas

Check:
Inspect the BtB connectors of Side Key FPC on both Sub
PBA Assembly and Main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

3. If the Side key FPC is defective, replace the Front

Housing LCM TP Assembly.
4. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 13(48)
 Troubleshooting Guide (mech)
Problem Areas
1.6 Speaker

1.6.1 Speaker
Check:
Inspect the Loudspeaker’s external port on the Battery
Cover.
Action:
1. If the Loudspeaker external port is clogged – clean it.

2. If the Loudspeaker external port is damaged – replace the

Battery Cover.

Check:
Inspect the mesh of the Loudspeaker on the Middle Frame
Assembly.
Action:
1. If dirty – clean it.

2. If the mesh is damaged – replace the Middle Frame

Assembly.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 14(48)
 Troubleshooting Guide (mech)
Problem Areas

Check:
Inspect the Loudspeaker’s pins and the pads on the Sub
PBA Assembly.
Action:
1. If dirty – clean them.

2. If the pins of the Loudspeaker are damaged – replace the

Loudspeaker.

Check:
Inspect the BtB connectors of Side Key FPC on both Sub
PBA Assembly and Main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

3. If the pads or the BtB connector of the Sub PBA

Assembly is damaged – replace the Sub PBA Assembly.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 15(48)
 Troubleshooting Guide (mech)
Problem Areas

3. If the Side key FPC is defective, replace the Front

Housing LCM TP Assembly.
4. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 16(48)
 Troubleshooting Guide (mech)
Problem Areas
1.7 Earphone

1.7.1 Earphone
Check:
Inspect the Receiver’s external port on the Front Housing
LCM TP Assembly
Action:
1. If clogged – clean it.

2. If the port is damaged – replace the Front Housing LCM

TP Assembly.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

Check:
Inspect the Receiver’s pins and the contact pins on the main
PBA.
Action:
1. If dirty – clean them.

2. If the pins of the Receiver are damaged – replace the

Receiver.
3. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 17(48)
 Troubleshooting Guide (mech)
Problem Areas
1.8 Microphone

1.8.1 Main Microphone

Check:
Inspect the Microphone’s external port on the Front Housing
LCM TP Assembly
Action:
If clogged – clean the port.

Check:
Inspect the Rubber hole locating direction for Main MIC.
Action:
1. If clogged – clean it.

Check:
Inspect the microphone on the Sub PBA Assembly and the
Mic mesh on the Front Housing LCM TP Assembly
Action:
1. If dirty – clean them.

Check:
Inspect the BtB connectors of Side Key FPC on both Sub
PBA Assembly and Main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 18(48)
 Troubleshooting Guide (mech)
Problem Areas

3. If the Side key FPC is defective, replace the Front

Housing LCM TP Assembly.
4. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 19(48)
 Troubleshooting Guide (mech)
Problem Areas

1.8.2 Secondary Microphone

Check:
Inspect the Microphone’s external port on the Front Housing
LCM TP Assembly
Action:
If clogged – clean the port.

Check:
Inspect the microphone hole on Middle Frame Assembly
and Battery cover.
Action:
1. If dirty – clean them.

Check:
Inspect the hole of Rubber 2nd MIC and its direction.

Action:
1. If dirty or direction wrong – clean and reassemble it.
2. If the rubber is damaged – replace it.

Check:
Inspect the 2nd MIC on Main PBA.
Action:
1. If defective or damaged, replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 20(48)
 Troubleshooting Guide (mech)

Problem Areas
1.9 Vibrator

1.9.1 Vibrator not generating alerts

Check:
Inspect the ZIF connector of the Link FPC to the Sub PBA
Assembly.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

3. If the vibrator or the BtB connector on the Sub PBA

Assembly is damaged – replace the Sub PBA Assembly.

4. If the Side key FPC is defective, replace the Front

Housing LCM TP Assembly.
5. Replace Main PBA.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 21(48)
 Troubleshooting Guide (mech)
Problem Areas
1.10 Camera

1.10.1 Camera defects

Check:
Inspect the external area of camera window.
Action:
1. If dirty – clean it.

2. If the camera window scratched or damaged – replace the

Middle Frame Assembly.

Check:
Inspect the BtB connector of the Main Camera to the main
PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If dirty or oxidized – clean it.

Check:
Inspect the Main Camera.
Action:
1. If the Main Camera is damaged – replace it.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 22(48)
 Troubleshooting Guide (mech)
Problem Areas

1.10.2 Secondary Camera

Check:
Inspect the external area of the video camera window.
Action:
1. If dirty – clean it.

2. If the external window area is damaged – replace the

Front Housing LCM TP Assembly.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

Check:
Inspect the video camera on the main PBA and the Rubber
PL Sensor on the Front Housing LCM TP Assembly
Action:
1. If dirty or clogged – clean them.

2. If the Rubber PL Sensor is damaged – replace it.

3. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 23(48)
 Troubleshooting Guide (mech)
Problem Areas
1.11 Flash LED

1.11.1 Flash LED not flashing

Check:
Inspect the external area of the flash LED window.
Action:
1. If the flash LED window is dirty – clean it.

2. If the flash LED window scratched or damaged – replace

the Middle Frame Assembly.

Check:
Inspect the flash LED on the main PBA.
Action:
1. If dirty or clogged – clean it.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 24(48)
 Troubleshooting Guide (mech)
Problem Areas
1.12 Bluetooth and WLAN
1.12.1 Bluetooth or WLAN connection
failure
Check:
Inspect the Antenna BT WIFI on the Middle Frame
Assembly.
Action:
1. If dirty – clean it.

Check:
Inspect the contact pads on the Antenna BT WIFI and the
contact pins on the main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.

2. If defective or damaged – replace the Middle Frame

Assembly.

3. If the pins are damaged – replace Main PBA

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 25(48)
 Troubleshooting Guide (mech)
Problem Areas
1.13 GPS

1.13.1 GPS malfunctions

Check:
Inspect the Antenna GPS on the Middle Frame Assembly.
Action:
1. If dirty – clean it.

Check:
Inspect the contact pads on the Antenna BT WIFI and the
contact pins on the main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.

2. If defective or damaged – replace the Middle Frame

Assembly.

3. If the pins are damaged – replace Main PBA

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 26(48)
 Troubleshooting Guide (mech)
Problem Areas
1.14 Compass

1.14.1 Compass fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 27(48)
 Troubleshooting Guide (mech)
Problem Areas
1.15 Accelerometer

1.15.1 Accelerometer test fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 28(48)
 Troubleshooting Guide (mech)
Problem Areas
1.16 Ambient Light Sensor

1.16.1 Ambient Light Sensor

Check:
Inspect the external area of the Ambient Light Sensor
window.
Action:
1. If dirty – clean it.

2. If the external window area is damaged – replace the

Front Housing LCM TP Assembly.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

Check:
Inspect the ambient light sensor on the main PBA and the
Rubber PL Sensor on the Front Housing LCM TP Assembly
Action:
1. If dirty or clogged – clean them.

2. If the Rubber PL Sensor is damaged – replace it.

3. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 29(48)
 Troubleshooting Guide (mech)

Problem Areas
1.17 Proximity Switch

1.17.1 Proximity Switch

Check:
Inspect the external area of the proximity switch window.
Action:
1. If dirty – clean it.

2. If the external window area is damaged – replace the

Front Housing LCM TP Assembly.

Note: Calibrate the Touch Panel/P-sensor/L-sensor 1275-0758

Trouble Shooting Application – mechanical.

Check:
Inspect the proximity switch sensor on the main PBA and
the Rubber PL Sensor on the Front Housing LCM TP
Assembly
Action:
1. If dirty or clogged – clean them.

2. If the Rubber PL Sensor is damaged – replace it.

3. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 30(48)
 Troubleshooting Guide (mech)

Problem Areas
1.18 Real Time Clock

1.18.1 Real Time Clock test fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 31(48)
 Troubleshooting Guide (mech)
Problem Areas
1.19 Total call time

1.19.1 Total call time fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 32(48)
 Troubleshooting Guide (mech)
Problem Areas
1.20 External Memory

1.20.1 Memory Card not detected

Check:
Inspect the external port of the memory card holder and
check if a memory card can be properly inserted.
Action:
If dirty or clogged – clean the external port.

Check:
Inspect the memory card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 33(48)
 Troubleshooting Guide (mech)
Problem Areas
1.21 Security

1.21.1 Security fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 34(48)
 Troubleshooting Guide (mech)
Problem Areas
1.22 FM Radio

1.22.1 No/Poor FM Radio reception

Check:
Inspect the external port of the audio jack.
Action:
If dirty or oxidized – clean it.

Check:
Inspect the audio jack on the main PBA.
Action:
1. If dirty or oxidized – clean it.
2. If damaged – Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 35(48)
 Troubleshooting Guide (mech)
Problem Areas
1.23 Battery Test

1.23.1 Battery Test Fails

Check:
Inspect the contact pads on the battery.
Action:
1. If dirty or oxidized – clean the pads.
2. If damaged – replace the battery.

Check:
Inspect the battery contact pins.
Action:
1. If dirty or oxidized – clean the contact pins.
2. If adhesive is detected on the contact pins, use an eraser
to gently rub off the adhesive.
3. If damaged – Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 36(48)
 Troubleshooting Guide (mech)

Problem Areas

1.24 Verify Certificates

1.24.1 Verify certificates fails

Action:
Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 37(48)
 Troubleshooting Guide (mech)
Problem Areas
1.25 NFC Test

1.25.1 NFC Test fails

Check:
Inspect the pads of NFC Antenna on Battery Cover.
Action:
1. If dirty or oxidized – clean the contact pins.

2. If damaged – Replace the NFC Antenna.

Check:
Inspect the pins of NFC Antenna through Middle Frame
Assembly.
Action:
1. If dirty or oxidized – clean the contact pins.

2. If damaged – Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 38(48)
 Troubleshooting Guide (mech)
Problem Areas
1.26 RX Diversity Test

1.26.1 RX Diversity Test fails

Check:
Inspect the RX Diversity antenna on Middle Frame
Assembly.
Action:
1. If dirty, clean it.
2. If damaged, replace the Middle Frame Assembly.

Check:
Inspect the RX Diversity Cable connector through Middle
Frame Assembly.
Action:
1. If loosen or open, reassemble it.

Check:
Inspect the RX Diversity Cable on Middle Frame Assembly.
Action:
1. If damaged, replace the Middle Frame Assembly.

Check:
Inspect the RX Diversity Connector on Main PBA.
Action:
1. If damaged, replace the Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 39(48)
 Troubleshooting Guide (mech)
Problem Areas
1.27 Network & Signal

1.27.1 No/Poor signal

Check:
Inspect the Antenna Main on the Middle Frame Assembly.
Action:
If dirty – clean it.

Check:
Inspect the contact pads on the Antenna Main and the
contact pins on the Sub PBA Assembly.
Action:
1. If dirty or oxidized – clean the pads and pins.

2. If damaged, replace the Middle Frame Assembly.

Check:
Inspect the pins and connector on Sub PBA Assembly.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 40(48)
 Troubleshooting Guide (mech)
Problem Areas

Action:
1. If the pins or the connector on the Sub PBA Assembly is
damaged – replace the Sub PBA Assembly.

Check:
Inspect the RF Cable between Sub PBA Assembly and Main
PBA.
Action:
1. If not properly connected – disconnect and reconnect.

2. If damaged, replace the RF Cable.

Check:
Inspect the connector on Main PBA.
Action:
1. If not properly connected – disconnect and reconnect.
2. If damaged, Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 41(48)
 Troubleshooting Guide (mech)
Problem Areas
1.28 SIM

1.28.1 SIM not detected

Check:
Inspect the external port of the SIM card holder and check if
a SIM card can be properly inserted.
Action:
If dirty or clogged – clean the external port.

Check:
Inspect the SIM card holder on Main PBA.
Action:
If damaged, Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 42(48)
 Troubleshooting Guide (mech)
Problem Areas

1.28.2 Incorrect SIM-Card adapter

Check:
Check the SIM-Card adapter is from THIS or not if the Micro
SIM card is used.
Note: Only micro-SIM adapter (1257-9796) can be used in this
Phone. Other supplier’s SIM-Card adapter or incompatible
SIM-Card adapter will damage the SIM Card connector!
Action:
1. Use a proper this micro-SIM adapter (1257-9796).
2. If SIM Card connector is damaged, deal with it according to local
directive.

Check:
Check whether the SIM-Card adapter is used correctly.
Action:
1. Peel off the protection tape from SIM-Card adapter.

2. Assemble the Micro SIM card onto SIM-Card adapter.

3. Replace Main PBA.

1.28.3 Incorrect SIM indicated

Check:
Check whether the phone is locked to a particular operator
and whether the correct operator SIM is being used.
Action:
1. Use a proper operator SIM or test SIM.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 43(48)
 Troubleshooting Guide (mech)
Problem Areas
1.29 Charging

1.29.1 Battery will not charge

Check:
Inspect the contact pads of the Battery.
Action:
1. If dirty or oxidized – clean the pads.
2. If damaged – replace the Battery.

Check:
Inspect the battery contact pins.
Action:
1. If dirty or oxidized – clean the contact pins.
2. If adhesive is detected on the contact pins – use an
eraser to gently rub off the adhesive.

Check:
Inspect the USB connector.
Action:
If dirty or oxidized – clean the connector.

Check:
Inspect the USB connector.
Action:
If dirty or oxidized – clean the connector.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 44(48)
 Troubleshooting Guide (mech)
Problem Areas

Check:
Inspect the USB connector on the main PBA.
Action:
1. If dirty or oxidized – clean the connector.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 45(48)
 Troubleshooting Guide (mech)
Problem Areas
1.30 HandsFree by Wire

1.30.1 Connection to Portable

HandsFree fails
Check:
Inspect the external port of the audio jack.
Action:
If dirty or oxidized – clean the connector.

Check:
Inspect the audio jack on the main PBA.
Action:
1. If dirty or oxidized – clean it.
2. If damaged – Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 46(48)
 Troubleshooting Guide (mech)
Problem Areas
1.31 Data Communication

1.31.1 Data transfer via System

Connector fails
Check:
Inspect the USB connector.
Action:
If dirty or oxidized – clean the connector.

Check:
Inspect the USB connector after removing Battery Cover.
Action:
If dirty or oxidized – clean the connector.

Check:
Inspect the USB connector on the main PBA.
Action:
1. If dirty or oxidized – clean the connector.
2. Replace Main PBA.

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 47(48)
 Troubleshooting Guide (mech)

2 Revision History
Rev. Date Changes / Comments
1 2013-04-16 Initial release
2 2013-04-24 Update document footer and chapter 1.27

1273-2281 Rev2
 Sony Mobile Communications AB – Company Internal 48(48)