INTRODUCTION

As the world’s leading contract logistics provider, we create competitive advantage for our
customers by delivering exceptional operational service and innovative solutions across the
supply chain.
By placing your trust in the world’s largest logistics company, you benefit from its financial
stability, massive resources and buying power, heavy investment in supply chain technology and
global reach. Wherever you need to operate, DHL will be there to provide globally standardized,
cost-efficient, high-quality, innovative solutions.
Understanding, predicting and responding effectively to the trends and challenges facing your
industry sector is vital to the success of your business. Growing consumerism, blurring sector
boundaries, demanding emerging markets, and the increasing need for lean, risk-controlled
approaches in complex marketplaces are today’s major supply chain drivers. Our logistics
experts, who focus on these sector market challenges, can help you develop strategies to meet
both your current and future supply chain needs.
New technology plays an important part in improving operations, removing costs and improving
customer service. With DHL you benefit from technology advances and investments as we
constantly review, evaluate and adopt new technological solutions.
As a socially responsible company, you expect your providers to work responsibly too. At DHL
we are committed to making a difference in people’s lives. Our GoGreen initiatives help protect
the planet and focus on making your operations more sustainable. Additionally, you can count on
us to implement and uphold a ‘Safety First’ culture that will protect both your people and your
brand.

INTRODUCING DHL

DHL is the global market leader in the logistics industry with a global network of more than 220
countries and territories and around 350,000 employees. DHL is part of Deutsche Post DHL
Group. The Group generated revenue of more than 57.3 billion euros in 2016.
DHL (Dalsey, Hillblom and Lynn) International GmbH is a German courier, parcel,
and express mail service which is a division of the German logistics company Deutsche Post
DHL. The company delivers over 1.3 billion parcels per year.
The company was founded in the United States in 1969 and expanded its service throughout the
world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the
Hawaiian Islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft.
Dalsey and Hillblom personally oversaw the daily operations until its eventual bankruptcy closed
the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management
and pilots.
The company was primarily interested in offshore and intercontinental deliveries, but the success
of FedEx prompted their own intra-US expansion starting in 1983.
In 1998, Deutsche Post began to acquire shares in DHL. It reached controlling interest in 2001,
and acquired all outstanding shares by December 2002.[4] The company then absorbed DHL into
its Express division, while expanding the use of the DHL brand to other Deutsche Post divisions,
business units, and subsidiaries. Today, DHL Express shares its DHL brand with business units
such as DHL Global Forwarding and DHL Supply Chain.[5] It gained a foothold in the United
States when it acquired Airborne Express.
DHL Express's global headquarters are part of the Deutsche Post headquarters in Bonn.
Headquarters for the Americas are located in Plantation, Florida, USA, while its Asia-Pacific and
emerging markets headquarters are located in Singapore, Malaysia, Hong Kong, and China. The
European hub is in Leipzig, Germany.
Most of DHL Express' business is incorporated as DHL International GmbH.
Major competitors include FedEx, UPS and national post carriers such as United States Postal
Service (USPS) and Royal Mail. However, DHL has a minor partnership with the USPS, which
allows DHL to deliver small packages to the recipient through the USPS network known as DHL
Global Mail, now known as DHL eCommerce. It is also the sole provider for transferring USPS
mail in and out of Iraq and Afghanistan.
DHL offers worldwide services, including deliveries to countries such as Iraq, Afghanistan
and Myanmar (formerly Burma). As it is German-owned, DHL is not affected by
U.S. embargoes or sanctions and will ship to Cuba[25] and North Korea.[26][27] However, there are
strict codes for delivering to North Korea, as the country has shaky relations with the West.[26]
As DHL is no longer a United States company, it is not allowed to make domestic flights
between U.S. airports. DHL contracts these services to other providers.[21]
 DHL INTERNATIONAL SUPPLY CHAIN

The international trade landscape is rapidly changing and global supply chains are facing major
challenges.
GLOBALIZATION AND BUSINESS EXPANSION
Requires the expertise of reliable, global service providers across the supply chain from source
to consumer market, including direct-to market and e-commerce solutions.
INVENTORY PLANNING AND FORECASTING
Demands greater visibility and control upstream from purchase order through effective origin
supplier management to optimize freight movement, avoiding low or high stock levels and
reducing costs.
VISIBILITY AND EXCEPTION MANAGEMENT
Entails end-to-end visibility at item level from production to final customer delivery via
sophisticated IT platforms, with increased predictability and reduced lead times.
PRODUCTION OFFSHORING
Companies are sourcing from various global origins in order to meet competitive pricing to
consumer markets, which increases supply chain.
It is in this climate that a global service provider with the ability to deliver innovative solutions
that reduce the complexity of the supply chain offers you a genuine competitive advantage.

CHOOSING DHL INTERNATIONAL SUPPLY CHAIN

BEST IN CLASS EXPERTISE

We have seasoned experts who will define, plan, implement and transition to a ‘steady state’
while you focus on your core business.
INDUSTRY LEADING APPROACH
The combination of our proven operations, accuracy and reliability, enables us to offer an
efficient and streamlined global supply chain.
CUTTING-EDGE TECHNOLOGY
Our core operating platform provides seamless end-to-end supply chain visibility, with
consistent, robust and flexible electronic data interchange.
GLOBAL INFRASTRUCTURE
Our unparalleled global footprint, linked by our market-leading transportation offering, gives us
the scale to support businesses wherever they operate.

OUR SOLUTION OFFERS:

Origin, freight and destination management services provided across all modes.
One single point of contact through a dedicated account management and development
resources. Origin freight consolidation, reducing the need for costly ad-hoc shipments.
Services linked through powerful core operating platform (GT Nexus), providing purchase
order item level visibility as well as supplier, carrier and destination management reporting.
Bypassing of Distribution Centers at destination markets, reducing destination freight re-
handling and warehousing costs.

DHL INTERNATIONAL SUPPLY CHAIN – CORE OFFERING

Purchase Order (PO) Management

Pro-active order management at the sourcing or manufacturing origin ensures purchase orders
are delivered in accordance with your business rules down to line item level. Purchase Order
Management is underpinned by our operational processes and industry-leading systems platform
End-to-End Supply Chain Visibility and IT Integration
Complete supply chain visibility and information provision offers the functionality to execute,
review and analyze performance. Includes visibility on inventory, documentation, customs
procedures and administration.
Supplier Management and Performance
Drive and develop supplier/vendor performance at origin in order to meet customer service
requirements.
Origin Consolidation and Logistics Services
Origin freight consolidation, trucking, regional hubs, offshore warehousing, and a broad range of
origin Value Added Activities (e.g. repackaging, palletization, quality assurance, etc.)
Carrier Management (Neutral and NVOCC)
 Ocean, Air, Rail, Road and multi-modal transport services through DHL Global Forwarding
includes Carrier Management to deliver all your service requirements.
Documentation Management
Delayed or inaccurate documents required for customs clearance lead to product unavailability,
demurrage charges and disruption to distribution center planning. As part of our document
management services, DHL checks the completeness and accuracy of Customs documentation.
Exception Management
Systematic Exception Management Processes are defined based on individual requirements and
the low of Purchase Orders in the supply chain pipeline. We capture exceptions systematically
and then work to resolve them with the appropriate party at local level, while following
established escalation protocols (i.e. PO Exceptions, Vendor Exceptions, Carrier Exceptions,
Receiving Exceptions, etc.)
Customer Implementation and Service Delivery
The service delivery team consists of a Project Manager, Implementation Manager
Implementation and an IT Manager who define the deliverables’ in the form of a project plan
which becomes the road map for the entire implementation process. By utilizing industry proven
DePICT project management methodology, the team ensures that the system and operational
integration between you, origin suppliers, and DHL is seamless.
Destination Management
Destination Administration and Coordination, including trucking, barge, rail, exception
management, DC Schedule, reporting, Customs brokerage services, insurance and many others.
Single Point of Contact at Origin and Destination
Dedicated Account Management Teams are responsible for the management of the business
rules and processes on a daily basis. Each team will also identify ongoing, day-to-day process
improvements as well as utilizing data to generate ideas on operational process enhancements.
Performance Reporting
The objective is to establish a KPI which is measurable, achievable and results-oriented to
maximize efficiencies and drive accountability to the staff running the specific operations. Areas
where DHL will provide KPI analysis are Vendor Performance, Carrier Performance and DHL
ISC performance. Analysis of the KPIs and recommendations for improvements to the supply
chain and the introduction of innovation strategies provided during Quarterly Business Reviews.
In addition to the core offering above, DHL International Supply Chain offers a broad range of
services that enable the development of customized solutions to meet specific customer
requirements.
 PACKAGING SERVICES OFFERING

As a packaging partner respected and trusted by some of the world’s biggest brands, we
understand the challenges and trends in your business. We create competitive advantage for our
customers with tailored, low risk, end-to-end solutions, enabled by our global network of
expertise and experience. By establishing consistency and leveraging best practices globally, we
provide solutions that bring design to life and create value in labor. We have more than 120
operational packaging services sites throughout the world, working for some of the top consumer
brands as well as life sciences, healthcare, technology, energy, chemicals companies and
automotive customers. As a result you can depend on us to deliver on our promises, bringing
unrivalled sustainable solutions.
Packaging materials have traditionally been the focus when targeting cost savings in packaging.
But costs of packaging logistics, assembly, inventory, obsolescence, returns and procurement are
far greater. For example, improving efficiency to reduce packaging inventories could have a
much wider benefit than simply changing a packaging format. This means that reducing supply
chain and packaging costs is about more than just sourcing the cheapest packaging material.

Synchronize your flow of goods and information

If you are looking for total control over your flows of goods and information, then we can
provide an entire outsourced domestic transport function.

Optimize total transport costs

Optimize mode selections, take advantage of shared capability for continuous movement, and
improve costs by strategically sourcing and procuring carriers at agreed rates. As we are the
leading procurer of sub-contract fleets worldwide, you will benefit from an optimally planned
network and economies of scale.

Centralize transport control

You will gain better visibility and control over your centralized transport costs, with one supplier
managing all of your transport flows and consolidating carriers on your behalf.

Enhance transport expertise and resources

Focus on your core business by allowing a trusted expert, with the largest global transportation
footprint, to manage your transport. Gain access to new markets with the same high level of
operational quality, no matter the country.

Increase end-to-end supply chain visibility

Gain real time visibility of your shipments and complete end-to-end visibility of your supply
chain through full integration of your IT systems with those of your chosen carriers.

Work with data driven insights

Need to react quickly to capacity fluctuations, seasonal and promotional surges? Our data
management and analytics gives you the flexibility to react as quickly as you need to.

How we manage the flow of goods and information

DHL Managed Transport covers all segments of your flow of goods and associated flow of
information across all types of domestic transport.

We manage the exchange of information, Electronic Data Interchange (EDI), between suppliers,
plants, warehouses and customers by executing, or taking complete control over, transport
functions.

DHL MANAGED TRANSPORT SOLUTION CAPABILITIES

Our end-to-end solution covers:

 Strategic sourcing and procurement

 Order management
 Network planning
 Dedicated or shared fleet
 Freight optimization
 Carrier management
 Documentation management
 Event management
 Real-time visibility
 Invoicing
 Performance Management
 Data management and analytics
 Process improvement
 Service level optimization

INBOUND TRANSPORT OPERATIONS

Reduce freight costs by consolidating collections Imagine a solution that can address your
unique transport challenges in a standardized manner. By coordinating and consolidating
your material collections you get the right goods at the right time, flowing through your
supply chain with reduced freight costs and environmental impact.
Leverage our planning and execution capabilities including improved materials collection
from suppliers and synchronized delivery to manufacturing sites or warehouses. Optimize
inventory costs and on-site space Our capacity planning and data analysis gives you the
greatest product availability with the lowest inventory, freeing up on-site space and
reducing your overall cost of inventory as you only carry what you need.

DHL INBOUND TRANSPORT OPERATIONS SOLUTION CAPABILITIES

 Network planning
 Freight optimization
 Dedicated services or shared networks
 Inbound synchronization
 Consolidation and milk-runs
 Yard management
 Real-time visibility
 Invoicing
 Performance Management
 Data management and analytics
 Process improvement
 Service level optimization
 Safety first culture

Seamless material flow with improved supplier traffic

With us coordinating your material collection services you receive a constant sourcing of
materials from supplier distribution centers to manufacturing production lines. This means you
receive every material, part or component exactly where it needs to be when it needs to be there,
with fewer suppliers accessing your facility.
Improve control and visibility
All of our scheduled deliveries include real-time track and trace so you can maintain end-to-end
visibility of your inbound supply chain and centralize transport control.
Increases the efficiency of your transport network
We work with you to design a solution that focuses on supply chain and transportation
optimization providing you with the right number of vehicles, journeys and optimized routes.
This improves the efficiency of your transport network, reduces the number of vehicles on the
road and in turn your overall transport costs and environmental impact.
 Improve materials collection from suppliers and synchronize deliveries to your manufacturing
sites or warehouses.
Get the right goods at the right and shortest time possible flowing seamlessly through your
distribution network to stores and end customers.

Outbound Transport Operations

Our Outbound Transport Operations delivers your goods to point of storage, use or sale - using
fixed, dynamic or scheduled routes, with real-time monitoring, through either subcontractors or
our own fleet.

Maintain and improve current service levels to manufacturers and end users

All of your scheduled deliveries include real-time track and trace so you can use the data to
inform your end users and maintain end-to-end visibility of all shipments.

Optimize mode selection for continuous movement

Reduce less than truck loads and your environmental impact with strategic network planning,
shipment consolidation and dedicated or shared networks. With us you can rely on continuous
movement with centralized order processing and cost management.

Increase speed to market and/or end consumer

We work with you to design a solution that focuses on supply chain and transportation
optimization to provide you with the right number of vehicles, journeys and optimized route
planning to improve your speed to market and reduce the cost of your environmental footprint.

Work with data driven insights

Our IT systems can integrate with your IT systems and those of your chosen carriers. That allows
us to provide you with data management and analytics giving you the flexibility to accommodate
capacity fluctuations and promotional surges.

DHL OUTBOUND TRANSPORT OPERATIONS SOLUTION

CAPABILITIES

 Order management
 Network Planning
 Shipment consolidation
 Secondary transport
 Last mile delivery
 Scheduled delivery
 Dedicated services or shared
 Real-time track and trace
 Event management
 ePOD management
 Document control
 Performance management
 Data management and analytics
 Safety first culture