Dear Sir or Madam – Yours Dear Mr.
Smith – Yours Dear Mike – Best regards
faithfully sincerely
The main point that you It’s great to hear from you.
need to know is that … I hope everything is fine at It seems like ages since I’ve heard from you / Thank
I look forward to hearing work and that you have been you for keeping me in your thoughts. How are you
from you at your earliest well (and your students still doing?
convenience. inspire you)
I’m glad that you’ve managed to get some free time
and have decided to …
Drop me a line when you are free
Universal phrases:
First of all, I would like to mention that I have been a loyal customer of your bank for the last 12 years…
I am a true fan of your newspaper and I especially appreciate that you publish texts of your readership in the “Hot
letters” section…
I am writing in regard to (in connection with)
The principle reason for writing this letter is that
Requesting information
Friends: So, I really need a piece of advice / Could you please … / Also, it would be great if you could
I am writing to ask you if you would be so generous as to (send me…)
I am writing to request your kind permission for me to (use something)
I wonder if I might ask you for your advice concerning… / I need to understand how to proceed since …
I am writing in order to inquire (whether it is possible to) …
I am writing to seek accommodation in (Moscow) / to clarify the question in regard to my accommodation
I would highly appreciate if you could … / Could you please advise me as to where you plan to sell it
I understand that it may be difficult …
Could you please provide details of … / I would also like to know … / In addition, could you please tell me…
Could you please provide me with instructions on the further actions which are required for proceeding with … /
Could you please also include the information about …
I appreciate your time and attention to this matter / I hope that my request will not inconvenience you too
much / I hope this will not cause you any difficulties.
If it would help, I would be delighted to discuss this with you in person.
Giving information
I am writing in response to your inquiry about …
Please find enclosed (a copy of the agreement)
I hope this information will be of some assistance. Please do not hesistate to contact me if you have any further
questions.
Friends: Of course, I’d be happy to give you some advice
I’ve just returned from … which was absolutely amazing.
You should try… / I suggest you come/take…/ If you have a chance, then get a (Thai massage)
You should … and then
Complaint
I am writing to express my dissatisfaction with … / I am writing to draw your attention to … / I am unhappy
(dissatisfied) with … / I am writing to complain about
In particular, I am dissatisfied with the fact that / I regret to inform you how disappointed I was with (when)
I order to rectify the situation …
I would like to request full compensation for … / I would like you to provide me with at least … since
(on behalf of Pepsico) I kindly ask you to investigate the situation and inform me about the reasons of the
incident.
I hope this matter will be resolved as soon as possible (will receive your immediate attention)
Apology
I am writing to sincerely apologize for / Please accept my profuse apologies for
Please allow me to offer compensation for … / I insist on making up for you inconvenience by …
I hope that you can overlook this regrettable error
Thanking someone
I am writing to thank you for … / I am writing to express my gratitude for … / I would like to tell how cheerful I
felt when …
I very much appreciated your … / I am extremely grateful to you for …
I was thrilled by…
How about it? / What do you think? / Guess what?
Once again, thank you for …
