Rural Credit of Sonali Bank
Rural Credit of Sonali Bank
On
Prepared for
Prepared By
30 th June 2020
______________
Md. Rakibul Islam
ID: 191-14-119
Program: MBA
Major in Finance
Daffodil International University
As a matter of first importance I might want to offer my thanks to the Almighty Allah, whose
imperceptible direction helped me to finish this report.
This report has not only given me some precious experience, at the same time it has made me
grateful to some extremely helpful and knowledgeable people. By working there as an intern, I
have learnt so many things which are very helpful for me in future.
At the very beginning, I want to thanks my academic supervisor Mr Md. Anhar Sharif Mollah
sir who encouraged me to make this report and also provided me all necessary helps and
guidance. He was very helpful and friendly person.
Finally, my deepest appreciation and special thanks goes to official supervisor Syeda Tahmina
(Officer), for extending his support in completing this report. Who helped me a lot during my
internship period with valuable advices, guidance and necessary information?
And last but not the least; I would like to thank all the personnel working at SBL. They made the
environment congenial and favorable for me to understand the task. Without their assistance and
co-operation, this report might not have seen the light of day.
I also apologize heartily for any omitted name whose contribution was also complementary for
any possible aspect.
This is to certify that Md. Rakibul Islam bearing ID number 191-14-119, Program MBA, Major
in ‘Finance’, Business Administration, and DIU- University has completed his internship in
“Rural Credit Procedure of Sonali Bank Ltd.” Mymensingh road branch, Tangail under my
supervision. He have always maintained communication with me and has taken necessary advice
from me to prepare this report. Finally, under my guidance and supervision, he has successfully
prepared this internship report on “Rural Credit Procedure of Sonali Bank Ltd. at
Mymensingh road branch” in semester Spring-2020.
______________________
Mr Md. Anhar Sharif Mollah
Department of Business Administration
Daffodil International University (DIU)
I am Md. Rakibul Islam, student of Master of Business Administration (MBA), under the
Business Administration at DIU—University declaring that this internship report on the topic of
“Rural Credit Procedure of Sonali Bank Ltd. at Mymensingh Road Branch, Tangail. ”
have been prepared only for the fulfillment of the semester as the partial requirement of the
Master of Business Administration (MBA).
I hereby, declare that this report has been solely prepared by me and to the best of my knowledge
and experience which was gathered through work in SBL. It has not been prepared for any other
purpose, reward, or to present anywhere.
Thanking you,
_____________________
I have prepared my internship report based on the three months long internship program that I
have successfully completed in Sonali Bank Ltd. Largest Bank in Bangladesh as a requirement
of my MBA program in Daffodil International University. This report is focus on financial
statement analysis of SBL.
The first chapter shows different aspects of report like introduction, objective of the report, scope
of the report, limitations.
In Second chapter shows company overview. In this section different important data about SBL.
is provided like Background of the organization, corporate information of the organization,
corporate governance, mission, vision, Products and services, Porter’s five forces and SWOT
analysis.
The Third chapter is all about the project. Definition of loan, purpose of the loan and objective of
the loan of SBL.
The chapter four shows the analysis part that I have collected the data from Sonali Bank Ltd. at-
Court Building Branch employees.
5.0 Findings 51
5.1 Recommendations 51
5.2 Conclusion 52
5.3 References 53
Appendix 54-56
List of Table
List of Figure
Figure Particulars Page
No.
1 Organogram 9
2 Porter’s Five Forces 13
9 Question: 6 47
Abbreviation
This report focus on “Rural Credit procedure of Sonali Bank Limited-at Mymensingh Road
Branch, Tangail”. Now the world is a competitive world. So, the bank should provide various
services. In modern age, peoples want more easy way to collect their money and paid their tax
and interest from bank. For this bank provides rural loan for rural people. I work on this because,
I want to find out the banks provide enough amount of loan for the various purpose and loan
helps to improve harvesting and forming or loan replacement/installment is easy or not.
During my work, I have faced various obstacles. By the grace of God and by the help of some
related person, I have overcome those problems successfully. Through internship I become
aware of organizational culture and learn how to show professional excellence to a great extent.
This learning helps me when I finally enter into practical field.
Internship program is the systematic gathering, recording and analyzing of data about the subject
that a student goes to team on the program. The aim of this Internship program is to connect
practical knowledge with theoretical knowledge. The Sonali Bank Limited is the largest state
owned leading commercial bank in Bangladesh. I have worked in the General Banking (account
opening, clearing, signature verifying, transfer, pension payment and cash) of Sonali bank. This
organization gave me the opportunity to know more on different aspects of the organization. So,
I have prepared my internship report on “Rural Credit procedure of Sonali Bank Limited-at
Mymensingh Road Branch, Tangail”.
Banks play the most important role in the economy. Banks collect money from the individuals
and lend them to others. Now banks offer the widest range of financial services and perform lots
of financial functions. Thus, banks have proven that they are the key factor for the business and
economy as well. Sonali Bank Limited is the largest banking institution in Bangladesh, dynamic
in actions, honest in dealings, just in judgment, fair in approaches and devoted to high quality
service to customers and thereby contribute to the growth of GDP of the country throughout
Executive Committee
Sl. No. Name Status with the Bank Status with the
Committee
2.4 Organogram:
Figure 1: Organogram
To provide better facilities and services to the customers and contributing towards socio-
economic development of the country.
Capital Structure:
Trade Finance
Investment
Loan Syndication
Corporate Banking
Government Treasury
Project Finance Foreign Exchange
Function
SME Finance Dealing
Money Market Operation
Remittance International Trade
Rural and Micro credit
Lease Finance NGO-Linkage Loan
Capital Market Operation
Consumer Credit Consumer Credit
Special Small Loan
Other Business/Services:
Personal Banking
Rural Credit
Micro Credit
International Banking
Industrial Financing
Deposit and Credit Schemes
SME Banking
Foreign Currency A/C
Investment Bond
Porter’s five forces, also known as P5F was created by Michael E. Porter in 1979, is a method of
examining the attractiveness of an industry or organization. It does so by looking at five forces
which act on that industry. These forces are determinants of that industry’s or organization’s
profitability. The five forces are:
Advances in data improvement have completely reduced the obstacles to entry in the banking
industry day by day. Because of the appropriation of Internet banking, conveyance channels are
currently not limited to traditional branch Networks. Forthcoming clients everywhere throughout
the world could get to the web and scan for banks offering the highest interest rates or
administrations with the best highlights. Moreover, new banks will likewise have the capacity to
contend by utilizing IT to reduce their cost and expand their dispersion channels. Another factor
that brings down the obstruction to passage would be the low exchanging cost, for example, the
exchange of cash from one bank then onto the next. Being a government-controlled bank, Sonali
Bank think less about the dangers it gets from the new participants.
Threat of substitutes:
As far as danger of substitutes, the financial business faces an expanding number of substitutes
despite the fact that deregulation has brought huge mergers and obtaining. This is for the most
part a direct result of the capacity of present day broadcast communications to dispose of
separation that frequently thwarted outside manages an account with no branch systems in
nearby markets. In spite of the fact that there are very few substitutes accessible. The
administration 15 has not had the option to think of any imaginative sparing plans to pull in the
overall population, consequently lessening the danger to of the substitutes to the financial
business. Along these lines, the administrations that are given by Sonali Bank are pretty much
equivalent to different banks.
For the most part, IT has expanded the bartering intensity of investors. The rise of tele-banking
and internet banking has engaged investors. Contributors can rapidly utilize the web to figure out
which bank is offering the most elevated financing cost and store their cash there, while buyers
do the inverse (least loan fee) in looking for credits. In this manner, cost affectability in the
business has expanded along with the quantity of substitutes accessible for investors.
Competitive rivalry:
Figure 3: SWOT
Strengths:
Weaknesses:
Opportunities:
Threats:
Rural area is an area where lower building density, agricultural settlement, extensive public
spaces, and low ratio of built-up area is called rural area.
3.1 Loan:
Loan is the written agreement of lending money and give someone money that will be repaid
with interest or an object that will be returned.
Rural credit system is divided into two segments: an unorganized or informal system of
moneylenders, traders, and input suppliers; and a formal, organized segment constituted by some
organization. For Example: cooperative banks, regional rural banks, commercial banks, and
nonbanking financial companies.
The genuine ranchers/borrowers might be recognized through the check of their National ID
Card and Agricultural Inputs Assistance Card. The ranchers, who opened ledger at TK. 10 to
profit of agrarian data sources help, might be distinguished just based on the „pass book‟ of their
financial balance. The rancher who has National ID Card yet has no Agricultural Inputs
Assistance Card might be permitted advance tolerating the endorsement gave by the Union
Parishad Chairman or by the Headmaster/Principal of neighborhood school/school or by the
satisfactory individual to the bank.
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3.5 Eligibility of the Borrowers:
Ranchers straightforwardly associated with farming, will be viewed as qualified for horticultural
credit. Individuals who are occupied with pay creating exercises in provincial regions are
likewise qualified for credit office in the concerned segments of horticultural and country credit.
Be that as it may, by and large any advance defaulter won't be qualified to get new credit.
Application Form for the rural acknowledge ought to be disentangled beyond what many would
consider possible to empower the ranchers in huge numbers towards bank credit. The banks will
take activities to rearrange the Application Form particularly for crop advance keeping in view to
the instructive capability of the ranchers, essential opportunity to fill in the structure,
convenience of the data looked for in the structure. So as to diminish delay in topping off Loan
Application Form and other related employments every important guidance will be given to the
candidate at the hour of dispersion of the Application Form. In regard of rural credit, client
assistance at most extreme level is to be guaranteed. Once more, all advantageous inquiries, if
necessary, will be made in one occasion. Banks should find a way to make application Form for
the rural credit increasingly accessible for the ranchers.
The concerned bank offices will authorize crops advance or different advances in a single
occurrence as indicated by the yearly necessities of the borrower as per the credit standards. Be
that as it may, every single fundamental groundwork for payment of credit will be finished at any
rate 15 (fifteen) days before the season begins for a specific yield. For this reason, the concerned
bank offices will gather a yearly creation plan alongside the credit application from every
rancher. On the off chance that important, ranchers might be permitted to change their creation
©Daffodil International University
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plan on sensible grounds. Every application structure got from the borrower will be recognized.
The delay among authorizing and payment of credit ought to be think. The grumblings, assuming
any, got from the candidates will be tended to instantly. All things considered, credit application
for crop creation ought to be prepared inside 10 working days. The dismissed advance
applications will be recorded in a different register and protected for examination by the
investigation group of Bangladesh Bank and the evaluators of the individual banks.
Record can be opened by keeping Tk 10/ - just against rancher's application. Country Peoples
open 10 Tk sponsorship sparing a/c for their own exchange. In the event that anybody needs to
open a 10 Tk sparing a/c, the person in question needs to pay in any event 20 taka as an
underlying installment. On the off chance that anybody needs to check book in that day, at that
point the individual needs to pay 50 Tk extra for check book.
The most extreme restriction of yield advance will be the sum specified in the credit standards
for development of 15 bighas (5 sections of land or 2 hectors) of land. In any case, for
development of sugarcane and potato, the most extreme cutoff will be the sum specified in the
credit standards for development of 2.5 sections of land of land. Banks may, in any case,
consider credit application for development of bigger size after this strategy and modified of land
under their own terms and conditions.
It is mentionable here that, as a part of financial inclusion the quarterly reports submission by
banks regarding utilization of 10 Tk. farmers' accounts including depositing the Government
subsidy, will be continued.
The exercises of farming credit dispensing and recuperation need close checking. It is
3.13 For the Development of the Country’s Agricultural Sector, Various Loan
Programs of Sonali Bank Limited (Rural Credit Department) :
Bangladesh is primarily an agricultural country. A major portion of the population (about 85%)
lives in the rural areas. About 75% of the active rural population depends on agriculture as the
main source of their livelihood. Agriculture contributes about 22% to the GDP. Majority of the
farmers are either small or marginal. So credit plays a paramount role to augment the capital base
to support agriculture production. For the development of the country’s agriculture sector, Sonali
Bnak Limited provides various loan programs like as:
In order to enrich the country's agricultural sector and develop overall economic development
including development of rural economy, Sonali Bank Limited is currently conducting banking
activities across the country through a large network of 1204 branches. In order to improve the
fortunes of the poor and neglected farmers of this country, Sonali Bank Limited has been
providing services of millions of customers by launching various types of credit programs in the
context of need / time requirements. Apart from natural disasters such as flood, bore, cyclone,
extreme rainfall /drought, drought etc. Due to natural disaster, various loan programs among the
©Daffodil International University
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affected farmers Wife / Benefits of the Sonali Bank Limited has been providing humanitarian
service and support. Sonali Bank Limited is taking innovative entrepreneurs by adopting
different types of project loan programs to strengthen the country's agricultural sector and the
entrepreneurs are making important contributions to the overall economic development of the
country by promoting their talent in the agricultural sector.
Sonali Bank Limited is currently playing an important role in the socio-economic development
of the country through the following loan program:
Objectives:
Under the special agricultural credit program launched in 1977, to implement the government's
efforts to make the nation self-reliant in food and to ensure a safe food safety system for all by
increasing production of all crops in the light of National Agricultural Policy, Sonali Bank
Limited has been promoting small, marginal, brackish farmers Growing (up to 5.00 acres) is
growing Ray has been providing unsecured loans. At present Sonali Bank Limited has been
providing crop loan through the legal process introduced by the Bangladesh Bank through 707
branches of 1639 unions of 394 upazilas of 64 districts across the country. Recently late loans
are being given to produce wheat / applecum, strawberry, mushroom, agar etc.
According to the Bangladesh Bank policy, a farmer can avail loan facilities for up to 15 bighas
(5.00 acre or 2.00 hectares) for production of crops. But for the cultivation of sugarcane and
potato, it can get maximum up to 2.5 acres of debt.
Validity:
As per crop production and loan payment schedule supplied by Bangladesh Bank
Rotary grain credit program has been introduced for 03 (three) years. Under the program, the
loan will be renewed automatically in the next year only after paying the interest of only one and
two years after taking loan through first application and documentation.
Tenant farmers:
Loans: Without the guarantee of the landlord, the farm loan program of the peasantry has been
started on easy terms.
Interest rate:
Annual 10% simple interest however, for annual pulses, oilseeds, spices and corn, the annual
interest is 4%
In 1977, the fisheries farm credit program was launched by Sonali Bank Limited in the pond and
in 1995, after the demand of the time, this loan program, again with credit norms, was expanded
through 200 (two hundred) selected branches.
Objectives:
Promotion of fisheries by encouraging fish farming in easy pockets of existing ponds including
hajj-fun pond reform.
Loan limit:
Validity:
Equity:
Minor 50% of the project's non-recurring expenditure and 30% of the recurring expenditure
should be borne by the entrepreneur.
Objectives:
Increasing the working people of the country, making them more work oriented, improving the
quality of life through increasing the income, encouraging investment, creating employment
opportunities, reducing import, increasing production in small industries and socio-economic
development of the country. Throughout the entire branch of Sonali Bank Limited in 1994, non-
agricultural and non-farming loan programs were launched.
A) buy fresh cow / buffalo; B) Breeding of cattle; C) setting up dairy farms; D) establishment of
goat farm; E) establishment of poultry farm; F) All types of hatcheries; G) Fishery farm / pond
fishery farming; H) Shrimp cultivation; I) Gardens: Nursery, banana cultivation, pineapple
cultivation, papaya cultivation, coconut cultivation; J) Flowering cultivation; T) Amarkunj
development; l) Establishment of biogas plant and earthworm fertilizer etc.
Loan limit:
©Daffodil International University
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Maximum 15.00 (fifteen) lakhs
Validity:
Equity:
Minimum 50% of the project's non-recurring expenditure and 30% of the recurring expenditure
should be borne by the entrepreneur.
Interest Rate:
Sugarcane farm credit program in mills follow this requirement is given below:
Loan limit:
Interest rate:
Objectives:
In order to increase the income of the underprivileged population and create self-employment for
the country's rural economy, and to meet food shortage, protein and child food shortage in the
country, the program was launched in 1993. The program is continuing with the currently
selected 236 branches.
Dairy farms;
Poultry farms;
Fisheries farming;
Fattening cattle;
Paddy / goat farm;
Establishment of artificial breeding centers;
Validity:
According to the nature of the loan, payment period ranges from 1 (one) to 3 (three) years.
Equity:
At least 20% of the total project cost must be borne by the entrepreneurs
Interest rate:
Objectives:
©Daffodil International University
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To protect the environment and public health of the country;
C) Ensuring the best use of land through establishment of forest / fruits / medicinal gardens in
the fallen / non-cultivable and low-arable land;
D) Improving the quality of living by increasing the income of the people of the small capital;
Investment sector:
Establishment of small / medium / large sized gardens with different types of forest / fruit /
medicinal plants.
Loan limit:
The maximum limit of loan is 15.00 (fifteen) lakhs However, the maximum limit of the loan
limit is disposable by the Head Office.
The repayment period will be 15 (fifteen) to 20 (twenty) years.10 (ten) years for forest
cultivation and maximum 5 (five) years for fodder forestry. Grace period (Grace Period) is
considered. In case of forest cultivation, 10 (ten) semester and the amount of loan will be payable
in 20 (twenty) semester installments for the salvage.
Equity:
Interest rate:
The loan program was launched by Sonali Bank Limited in 1993 to create an opportunity to
increase investment through prospective entrepreneurs in both the cities and villages, by
increasing the agricultural industry more and more throughout the country.
Objectives:
A) Dairy Farm;
B) Cattle fattening
D) Poultry hatchery
E) Fisheries farm;
F) Fish hatchery;
G) Shrimps hatchery
Loan limit:
The debt ceiling will be determined based on the size, size, nature and total permanent and
current expenditure of the project.
Loan Term:
Permanent capital loan is valid for a maximum period of seven years (seven years) and the
current capital loan is 1 (one) year.
Equity:
(B) In case of current capital loan, the ratio of equity and debt will be at the minimum 30:70.
Payment method:
In case of permanent capital loan, the premium will be payable on quarterly basis. After the
grace period ends, payment will be made in accordance with the scheduled schedule. Grace
period is determined by maximum 12 (twelve) months, depending on the nature of the project.
Interest rate:
Features:
Under the mentioned program, a request is made to contact the branches of Sonali Bank Limited,
near the farmers / entrepreneurs interested in borrowing agricultural loans.
If any kind of co-operation is not received from the branch or any kind of harassment, farmers /
entrepreneurs will contact the Regional Office / Principal Office / General Manager's Office / or
Deputy General Manager, Rural Credit Department, Sonali Bank Limited, Head Office, Dhaka.
The request was made.
Head office phone number 9565364, 9567540 and mobile 01730321141
Analysis Part
Data collection
Data processing
Total = 78 days
Table 7: Project Timeline:
Name Taka
Transportation cost 1400
Phone call Cost 30
Internet Bill 800
Printing for Organizational, Literature, Topic, 1250
Research, Actual task, Analysis, Introductory
part
Final report Printing & Binding Cost 600
Total Cost 4080
Table 8: Budget Information
Report Types:
Investigate.
Contact Method:
Survey Questionnaire.
In this section I have used a questionnaire for the analysis of my topic- “Rural Credit
Procedure of Sonali Bank Ltd. at- Mymensingh Road Branch, Tangail”. The questionnaire
survey was distributed among the people of present Sonali Bank Ltd. employees from different
department. My number of population was 350. I have taken 10% sample size from my
population. The question patterns are in “Likert scale”.
Number of question-06
Number of respondants-35
Strongly Disagree 1
Disagree 2
Neutral 3
Agree 4
Strongly Agree 5
4.6 Analysis:
Questionnaire Development:
For fulfilling the objectives some related hypothesis have been constructed for this study:
Question: 1
Q: 1. Bank provides enough amount of loan for the various purposes.
Question 1
Strongly Disagree Disagree Neutral Agree Strongly Agree
6%
11%
40%
14%
29%
Figure 4: Question: 1
Interpretation: Bank provides enough amount of loan for the various purposes. In this
hypothesis 6% of respondents are strongly disagreed, 11% are disagreed, 14% respondents are
neutral, 29% respondents are agreed and 40% respondents are strongly agreed.
Approximately, 69 % respondents had acknowledged that bank provides enough amount of loan
Question 2
0% 0%
Strongly Disagree Disagree Neutral Agree Strongly Agree
6%
20%
74%
Figure 5: Question: 2
Interpretation:
harvesting/forming.
Question
3
Strongly Disagree Disagree Neutral Agree Strongly Agree
14%
34%
17%
9%
26%
Figure 6: Question: 3
Interpretation:
Loan replacement/installment is not easy. In this hypothesis 17% respondents are agreed and
14% respondents are strongly agreed 9% respondents are neutral, 34% of respondents is strongly
disagreed, 26% is disagreed.
easy.
Question: 4
Question 4
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%
9%
37%
23%
31%
Figure 7: Question: 4
Interpretation:
Loan actually helps you to improve your economic condition. In this hypothesis 0% of
respondents is strongly disagreed, 9% is disagreed, 23% respondents are neutral, 31%
respondents are agreed and 37% respondents are strongly agreed.
Question: 5
Question 5
Strongly Disagree Disagree Neutral Agree Strongly Agree
6%
8%
43%
20%
23%
Figure 8: Question: 5
Interpretation:
Many farmers around you are beneficial by using this loan. In this hypothesis 6% of respondents
is strongly disagreed, 8% is disagreed, 20% respondents are neutral, 23% respondents are agreed
and 43% respondents are strongly agreed.
Question: 6
Q: 6. Loan interest is overall bearable.
Question 6
Strongly Disagree Disagree Neutral Agree Strongly Agree
9%
14%
17%
34%
26%
Figure 9: Question: 6
Interpretation:
Loan interest is overall bearable. In this hypothesis 14% of respondents is strongly disagreed,
17% is disagreed, 26% respondents are neutral, 34% respondents are agreed and 9% respondents
are strongly agreed.
Findings, Recommendations
& Conclusion
For rural area, SBL provides big amount of loan to the customer are more capable for
getting loan that for better economic growth of the country.
Bank provides enough amount of loan for the agriculture sector that is why farmers are
interested to take the loan.
To create better client the bank should decrease the rate of interest on different sector,
especially rural loan for rural people.
5.1 Recommendation:
After doing research, I have some findings. Due to problems of that branch I have given some
initial solutions to solve the problem immediately. Based on my 12 weak observations in the
bank, I achieved much practical knowledge. At the time of the bank:
The bank should update its loan strategy in sustainable and appropriately enough to
survive in the market.
With sufficient loan farmers can efficiently make use of harvesting process, they can buy
modern tools, methods and machinery.
Loan installment time duration should be increased so that the borrower can utilize their
debt facility properly for profit maximization.
Banks play the most important role in the economy. Banks collect money from the individuals
and lend them to others. Now banks offer the widest range of financial services and perform lots
of financial functions. Thus banks have proven that they are the key factor for the business and
economy as well. Sonali Bank Limited is the largest banking institution in Bangladesh, dynamic
in actions, honest in dealings, just in judgment, fair in approaches and devoted to high quality
service to customers and thereby contribute to the growth of GDP of the country throughout
stimulating trade and commerce, boosting up export, poverty alleviation, raising living standard
of limited income group and overall sustainable socio-economic development in the country.
Bangladesh is fundamentally an agricultural particular nation. A real parcel of the number (about
85%) lives in those rustic regions. Around 75% of the dynamic provincial number relies on upon
farming worker similarly as that fundamental sourball of their vocation. Agribusiness helps over
22% of the GDP.
Dspace.bracu.ac.bd. (2017). Cite a Website - Cite This for Me. [online] Available at:
http://dspace.bracu.ac.bd/bitstream/handle/10361/4441/10264016.pdf?sequence=1
[Accessed 15 March. 2020].
Sonalibank.com.bd. (2017). Cite a Website - Cite This for Me. [online] Available at:
https://www.sonalibank.com.bd/PDF_file/financialreport/2016/Auditors_report_financial
_statement_2016.pdf [Accessed 13 March. 2020].
Dspace.bracu.ac.bd. (2017). Cite a Website - Cite This for Me. [online] Available at:
http://dspace.bracu.ac.bd/bitstream/handle/10361/4135/An%20internship%20report.pdf?s
equence=1 [Accessed 18 March. 2020].
Sonalibank.com.bd. (2017). Cite a Website - Cite This for Me. [online] Available at:
https://www.sonalibank.com.bd/PDF_file/financialreport/2013/SBL-Fin&AdtRep-
2013.pdf [Accessed 28 Feb. 2020].
Report:
Name:
Gender:
Age:
Designation:
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree