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com/
SAP SERVICE
SAP AMS
Our SAP Application Management services (AMS) is a service offering to ensure healthy sustenance of
SAP applications as well as perform ongoing improvisations.
SAP Application Maintenance and Support Services
Includes new Software Releases of the licensed Enterprise Support Solutions; tools and procedures for
upgrades; Support Packages; Technology Updates to support third-party operating systems and
databases; Available ABAP Source Code for Software applications and further customization.
Also included in our services portfolio are:
1. User Training
2. Data Archiving
3. Reports Development
4. Technical and Functional
5. Upgrades
6. New Module
7. Implementation
Our SAP AMS Managed Services Competency
We are certified by SAP Application management service provider for Partner Center of expertise (PCOE)
considering our SAP Support standards, tools and solution-related skills and quality of delivery. Our SAP
AMS support services offering is not mere limited to day today support. We bring in various value
additions as part of our AMS offering.
Benefits of our SAP AMS Support Model
Our AMS centre located at Bangalore (India) runs 24 * 7 supporting various customers across globe.
We deliver our AMS offerings using cost effective hybrid deliver model.
We have proven model for risk-free & quick knowledge transition process.
Along with SLA adherence, we strive to automate routine maintenance work, conduct RCA for recurrent
issues.
AMS+ : beyond typical gammet of AMS offerings, our CoE team assists customers for conducting System
Audit, Road map, Product Evaluation, End user training.
SAP AMS Services Offering
SAP AMS for:
1. SAP EPR Core functional modules
2. SAP Financial Supply Management
3. SAP Basis
4. SAP BW, BO
5. SAP PI
6. SAP BPC
7. SAP Portal/ Fiori
8. Custom Developments &
9. Technology
https://www.applexus.com/ams-
services
SAP Application Management Services
(AMS)
As the demand for SAP applications grow, so does the complexity and breadth of
business. In order to achieve operational and strategic objectives, solutions must
include superior technical expertise, dependable support, continuous knowledge
management, and measurable cost efficiencies.
It is here that Applexus becomes a leader and partner for your organization to provide
you Application Management Services. Applexus Application Management Services
(xCare – Extended Care) is designed to help organizations optimize cost, integrate
information technology infrastructures and facilitate business process adaptation to
unlock hidden value.Our innovative hybrid delivery model leveraging a flexible support
model and global delivery capability enable a dynamic transformation of your otherwise
fixed cost to variable cost inline with your actual needs.
Benefits of Applexus AMS Services &
Solutions
Methodology and Expertise
Leverage Best Practice Methodologies
Benefit from broad experiences of team that has exposure to a broader set of
scenarios
Deep expertise in improving in IT Processes, System Utilization and Solution
Effectiveness
Optimized Cost
Reduce the cost of operation using a Hybrid delivery model and flexible support
model
Lower consulting cost with a global delivery team
Eliminates infrastructure cost for the team - Office space, desktops/laptops,
telephone etc.
Geographical and Time Zone Coverage
24/7 global coverage
Offshore and Nearshore locations
Global presence to support Asia, Europe and Americas
Flexibility, Reliability and Scalability
Sustain operations at a lower cost with high Reliability and Quality
Framework for Flexible Engagement across Changing Business Needs
A perfect blend of experienced consultants with multiple skills
Applexus AMS Methodology - xCare
(Extended Care)
Applexus has designed a proven methodology for application maintenance “xCare” that
covers application support, technical and functional support for Application
Maintenance and Support services. Our process begins with corrective maintenance,
which progresses to adaptive, preventive and perfective maintenance. Our learning
experience, manifested in xCare, enhances application stability, lowers support costs,
reduces the total-cost-of-ownership (TCO) and steers continuous improvements in the
quality of service.
Our SAP Application Management
Support & Solutions
Our AMS managed services are designed to help your organization use smart, efficient
ways to optimize and generate more value from application portfolios. Applexus being
one of the SAP Certified Application Management Service (AMS) Provider, has been
helping customers reduce IT complexity and costs for over a decade and have evolved
with the experience of working with large enterprises and small businesses at the same
time. We help to optimize all business-related processes and it will increase ROI.
Technical Support
Our Technical services are designed to help your organization use smart & efficient
ways to extend and optimize your ERP, thus helping to generate more value from your
application portfolio.
Add-on functionality developments and enhancements
Application integration
Development services using standard ABAP, HANA, UI5, FIORI, WebDynpro, FPM,
Workflow, Adobe Forms, IDOC/ EDI, PI/PO, SCI, BI/BW.
Development services using non-SAP technologies such as Angular, Node,
Postgre etc. to help extend your core ERP application
Support for SAP upgrades and migration to S/4 HANA
Data Migration
Functional Support
We leverage deep SAP specialization from our industry and functional competency
teams to provide you post implementation business support in activating functionalities
and processes in new business areas. We also help optimize usage of functionalities
implemented through a combination of process redesign and user training.
Configuration of SAP modules and Sub modules
Business unit rollouts to different geographical locations
Changes to business processes having cross module impacts
Month end and year end activities
User training
Functional support for SAP upgrades and migration to S/4 HANA
SAP Basis Administration Services
We deploy highly experienced and deep problem-solving consultants to ensure the best
and optimized usage of your SAP landscape. Our Basis support includes
SAP Monitoring and Performance
Storage Space Monitoring and Expansion
Support Package Application
User and Security management
Transport Management
OS and DB Migration Support for ECC
SAP upgrades and migration to S/4 HANA
SAP AMS Support Models
Applexus recognizes two major support service models for SAP applications dedicated
support and shared support model.
Various factors need to be taken into consideration while choosing the right model -
customer readiness, Processes criticality, stability and ROI.
Dedicated Support Model
Our AMS support model provides cost effective solutions to help IT teams drive
business value and resolve complexity.
Our streamlined approach, born out of years of experience, ensures operational
excellence that contributes flexibility, agility, scalability and predictability to your
business projects and needs.
By leveraging our proven xCare methodology, we facilitate the successful transition of
SAP business systems into an efficient managed services model, allowing you to focus
on what's important for your organisation.
Our framework takes complete ownership of the lifecycle of your enterprise
applications with the flexibility and affordability you should expect.
Shared Support Model
Managing your SAP applications involves load peaks and troughs in various functional,
technical and administrative areas. Your resource availability could be severely lacking
at times to meet user expectations and at other times, could be idling.
The way to satisfy all business requirements, would be to maintain peak resource
availability at all times. This however could be cost prohibitive. Also, your ability to bring
in consultants on a need basis from external sources could have productivity issues as
they would lack an understanding of your business environment.
Our consultants can help in supporting your overflow work through capacity
augmentation or take independent charge and deliver quick turnaround projects.
Global Delivery Models
Onsite
Physical presence at the client’s premise
Most suitable for complex projects
Recommended for projects that require extensive business analysis and
elaborate discussions
Client has direct control on the project execution at the resource level
Easy and better communication
Offsite
Applexus location within the United States
Flexibility to quickly ramp up / ramp down resources
Physical proximity helps to understand customer requirements better
Onsite availability as and when needed
Better coordination between the client team and Applexus
Reduced infrastructure cost
Offshore
Applexus location outside the United States
Advantage of cost arbitrage due to lower overheads in offshore location
Flexibility to quickly ramp up / ramp down resources
Access to multiple technologies, skill sets and varying experience levels
Service delivery
across all time-zones
Hybrid
A client specific combination of onsite, offsite and offshore delivery models
Flexibility to design the
most robust IT outsourcing model to fit client needs
Advantage of cost and skill requirement optimization while leveraging the
benefits of all delivery models
Easy and better communication
between offshore and
onsite teams
https://www.thesiliconpartners.com/enterprise-it/sap/ams-support/
SAP SUPPORT
T-SHIRT SIZE OFFERINGS
FEATURES SMALL M
Break Fix/ Critical Support – Functional and Technical Yes
Minor Enhancements No Less tha
Onsite Support Time & Materials (Extra) Tim
Priority 2 – 1 Day Prior
Priority 3 – 2 Days Prio
SLA Non Critical Defects Priority 4- 5 Days Prio
SLA Critical Yes, within support time-zones
Weekend Holiday Support Time & Materials (Extra) – Only for P1 issues Time & Materials
L1/L2/L3 Support Level 2
Minimum Contract Duration 6 Months
Hours Rollover from Month to Month No
Named Resource No
RPA No
TSP specializes in providing highly qualified SAP resources to clients
across the US & India.
TSP Offers deep expertise in SAP staffing services and ensures a good fit for each client’s specific
needs augmenting their total workforce with multiple enterprise plans. Our SAP focused horizontal
sourcing units consist of highly experienced recruiters focused on providing the best SAP consultants
from the industry. Our SAP Staffing solutions comprise of:
1. Contract Staffing: TSP provides highly qualified SAP Consultants to fill immediate
needs for skilled and experienced talent.
2. Contract-To-Hire: TSP provides highly professional and qualified SAP resources on
contract-to-hire basis.
3. Permanent Placement: TSP offers the right match for direct hire needs of
clients by analyzing position requirements and then an extensive pre-screening process,
hence providing an accurate match.
4.
SAP TECHNICAL
Fiori/ Neptune/ UI-UX Experts
ABAP/4 Development Support Professionals
SAP Basis Administration
SAP NetWeaver
SAP Security
SAP Portal
SAP Help Desk Support
Integration Experts
Business Analyst
Business Process Re-engineering experts
SAP ENTERPRISE CENTRAL COMPONENT
(ECC)
Sales and Distribution(SD)
Inventory and Materials Management(MM)
Finance and Controlling(FICO)
Business Intelligence(BI)
Production Planning(PP)
Plant Maintenance(PM)
Customer Relationship Management(CRM)
Master Production Scheduling(MSP)
Material Resource Planning
Additional SAP ECC and R/3 Modules
SUCCESSFACTORS
Core Human Resources and Payroll
Time and Attendance Management
Learning and Development
Performance and Compensation
Recruiting and Onboarding
Workforce Planning and Analytics
SAP C/4HANA / HYBRIS
B2B Accelerator
Marketing Cloud
Commerce Cloud
Sales Cloud
Service Cloud
Data Cloud
B2C Accelerator
Hybris Architect
Hybris Framework
SAP S/4HANA
Core Finance
Treasury Management
Accounting and Closing Operations
Cost Management
Plan to Production
Basic Production Planning
Basic Production Processing
Maintenance Management
Order to Cash
Order and Contract Management
Inventory Management
Receivables Management
Procure to Pay
Operational Purchasing
Invoice and Payables Management
Supplier Management
Procurement Analytics
https://techwave.net/
https://www.thesiliconpartners.com/
https://www.applexus.com/
Understanding the Significance of SAP Support
and AMS
Any SAP user can vouch for the fact that the SAP plays a significant role in
their company. Since business operations depend upon the reliability of the
SAP system, any flaw can develop into a major problem hampering business
operations. The effectiveness of your SAP support functions will determine
how quickly your organization can restore operations. Choosing the right SAP
Support model is, therefore, critical. So let’s dive right in and understand SAP
support functions.
Related Reading: What is Business Process Expertise in SAP and Why
You Need it
Types of SAP Support Functions
SAP support functions can be divided into 4 types:
Business Process Support
SAP Functional support
SAP ABAP and Interfaces Support
SAP Basis or Technology Support
1. Business Process Support:
The role of this team is to assist in various business processes and streamline
them. Since the best role is played by the internal staff who are well versed in
the workings of the company, you’ll see external consultants in this capacity.
2. SAP Functional Support:
This team assists you with how to use the SAP software in the most effective
way. Every now and then situations may arise where you require help. Your
business may also demand frequent reconfigurations to handle new
scenarios. The functional support team handles all these requests. This team
needs to have an in-depth knowledge of the SAP system and a working
knowledge of business processes.
3. SAP ABAP and Interfaces Support:
This support team is also called as the technical team. While implementing
SAP, the team that configures the system gathers business requirements and
tries to meet them. Ideally, the ERP system should cater to all business
needs. Of course, the business processes are re-engineered to meet best
practices, but in the end, the role of SAP is to support business processes; not
the other way around. While doing so, you realize that there are gaps and the
ERP is unable to handle everything that your company does. This is where
the ABAP and Interfaces Support team comes in. They go under the hood and
modify or extend the software to meet the needs that could not be realized
before. Similarly, if you want your SAP system to communicate with another
ERP system or software, you’ll need help from the technical support team to
write programs that enable the smooth flow of data between the two.
4. SAP Basis or Technology Support:
This team maintains the health of the infrastructure. They make sure that the
SAP software is up and running on various environments such as production,
testing, development, and training. Additionally, for each environment, you
may have multiple machines. Thus the SAP software is running on multiple
machines that host the database, operating system, hardware, and network.
Depending on the size of your company, you may require a larger team to
manage more number of machines. Of course, if you’re going on the cloud
then you won’t need all this. The PaaS provider is responsible for maintaining
the software as well as the infrastructure.
Related Reading: How To Choose Best IT Infrastructure For SAP HANA
How SAP Support Works
All four support teams interact with each other based on requirements. Most
SAP users have a team called SAP CCOE or Customer Centre of Expertise
wherein the IT and (Line of Business) LOB collaborate with each other. The IT
department takes care of the infrastructure and supports the technical part
(SAP ABAP and interfaces), whereas the SAP configuration and business
procedures are owned by the LOB.
The SAP CCOE aims to promote transparency, efficiency, and innovation
to drive continuous improvement. The CCOE program starts with the Primary
Customer COE and allows customers to gradually mature into certified
Advanced Customer COE(s). Advanced Customer COE(s) help by providing
a clear definition of the IT service portfolio and cost models. Apart from
service provision, they leverage their knowledge of business processes,
objectives, and technical feasibility to implement innovative ideas using
leading technologies. Advanced Customer COE(s) thus provide competitive
business advantages by including both IT and business in decision-making
processes.
Related Reading: Create Intelligent Organizations with SAP Model Company
SAP AMS (Application Management Services)
All said and done, internal SAP support teams have to face many challenges
like :
Providing and maintaining competencies for all business areas covered by the system
Strategic talent management to meet the dynamic demands of ERP support
Ensuring that all problems will be solved within the allotted time frame
Ensuring efficient work-load planning
Maintaining cost-effectiveness
Maintaining effective contingency plans
While SAP keeps adding new and valuable features and functionalities to their
software at regular intervals, even in the current gloomy market, SMBs are
forced to upgrade in order to maintain vendor support. All these challenges
have led many organizations to look for third party support or SAP AMS
providers for support.
You can considerably reduce the support and maintenance costs of your SAP
software by opting for Shared Team Delivery Model offered by Fingent. With
shared services, you have a larger pool of resources to support multiple
customers. Collaborating with various team members in a shared team
enables the team members to learn about industry best practices thus
enhancing skillsets. Customers can enjoy the benefits of improved scalability
and flexibility.
With support from an AMS provider, you get continuity of support in
accordance with the SLA. However, you have to take care to avoid setting
simple SLAs for support. You need to focus on getting more value from the
SAP AMS provider.
Choosing an AMS provider that fits seamlessly as an extension to your
existing staff can help your organization to deliver desired business outcomes.
Of course, every company may have unique processes that call for unique
SAP support. With Fingent, you get solutions that are tailored to your needs.
Our service delivery structure is designed to manage costs and improve
service levels. Thus you are freed from vendor lock-in, empowering you to
focus on improving agility and innovation. Contact us to learn more.
