TQM ASSIGNMENT ON
“MARUTI SUZUKI”
SUBMITTED TO:
ASST. PROF.
PRANSHUMAN SUBMITTED BY:
PARASHAR VANI GANGIL (42)
MEANING OF TOTAL QUALITY DHANANJAY SINGH (15)
MANAGEMENT RAGINI SHARMA (30)
SIMRAN SAXENA (41)
Total Quality Management is defined as a customer-oriented process and aims
for continuous improvement of business operations. The philosophy of TQM
stresses on a systematic, integrated and consistent approach involving
everyone and everything in an organisation.
A core definition of total quality management (TQM) describes a management
approach to long-term success through customer satisfaction. In a TQM
effort, all members of an organization participate in improving processes,
products, services, and the culture in which they work.
The concept of TQM can be understood by understanding the three terms that
make the concept.
These are:
1.Total – Everyone associated with the company is involved in continuous
improvement including customers and suppliers.
2.Quality – Customers stated and implied requirements are fully met.
3.Management – Executives are fully committed.
TOTAL QUALITY MANAGEMENT (MARUTI SUZUKI)
'WAY OF LIFE'
COMPANY NAME MARUTI SUZUKI INDIA LIMITED
FOUNDER GOVERNMENT OF INDIA
OWNER SUZUKI MOTOR CORPORATION
ESTABLISHMEN 24 FEBRUARY 1981
T DATE
HEADQUARTER NEW DELHI, INDIA
REVENUE INR 79031.40 CRORES
CHAIRMAN RAVINDRA CHANDRA BHARGAVA
ATTRIBUTES OF TQM AT MARUTI SUZUKI
Kaizen: Japanese term for "improvement" or "change for the better",
refers to philosophy or practices that focus upon continuous
improvement of processes in manufacturing, engineering, supporting
business processes, and management. Improving standardized activities
and processes, kaizen aims to eliminate waste.
Continuous Improvement: It starts with "Which procedures can be
done better or more efficiently?” Continuous development of managers
and employees along with process improvement. When everyone in the
company accepts a degree of ownership, innovative ideas are developed
and ongoing improvements are able to be made with valuable
organizational input.
Customer orientation: Customers are the heart of a successful business,
employee’s commitment for providing the best customer service possible
and always looking for better techniques for better customer
satisfaction.
Integrity: Strong ethics are deeply entwined with TQM principles,
organizations which embrace these concepts tend to make ethically
sound decisions and the right choices. As a result, solid business
practices result and this adds significant value to an organization.
Team Work: Good relations among the employee and harmonic working
condition are handy in maintaining quality at Maruti.
Maintaining minimal finished goods inventory: Maruti’s do
forecasting for demand; taking an order; giving an accurate promise date;
sourcing and manufacturing the right goods.
Constant efforts to increase the productivity of labour and capital:
Training and simulation and solving real time queries are some of the
methods of improving the productivity.
Lean manufacturing and zero inventory are its goals: Maruti’s Supply
Chain management represents one of the best examples of lean
manufacturing in the country.
ACCOLADES OF MARUTI SUZUKI
Maruti Suzuki was awarded with ‘Corporate Excellence–
Commendation of Significant Achievement’ Certificate at the
prestigious CII-ITC Sustainability Award 2016 for its CSR initiatives.
Quality Circle team from Maruti Suzuki India was adjudged the winner
of the 29th QC Preliminary Competition- 2016, organised by the
Confederation of Indian Industry in Haridwar.
Award for winning Customer Satisfaction Index (CSI) for the 16th time
in a row.
Won the prestigious ‘Golden Peacock National Training Award -2012’
for its excellence in training practices and expertise in unique &
innovative ways to address the training & development challenges.
PRINCIPLES OF MARUTI SUZUKI SKILL
DEVELOPMENT
(5S)
5S is a philosophy to live by. It consists of:
• SEIRI (sorting): To distinguish between what is and isn’t needed;
• SEITON (setting in order): To get ready to pick what you need when you
need it at once;
• SEISO (cleanliness): To keep your workplace clean by removing rubbish, dust
or dirt;
• SEIKETSU (standardising): To repeat Seiri-Seiton-Seiso according to a
predetermined schedule and improve & maintain the workplace environment.
• SHITSUKE (sustaining the discipline): To observe what has been decided; To
train people to observe it;
5S helps to improve productivity, promote behavioural change, and exposes
problems. Siddharth Sonvar, Manager of Skill Development at Maruti Suzuki
says, “Before, there would be complete chaos, we created a system where the
punching out could be done in an organised manner using the 5S principles.
