Testing Practitioner / Cell Mem

PA Area Goals
Project Results Meeting Testing Deliverables as per the overall project
management plan, Adherence to the quality goals for the
team. In case of TAC, this will involve multiple projects.

The Quality of Testing which includes the Test Strategy,

Test Plan, Test Requirements, Test Cases, Test Data,
Test Environment requirements should be high as
measured by Reviews and Test Execution Defects -
Minimum or Zero defects during test case reviews and
during Testing (both internal and Client reported)
Individual Rework effort on the Test cases written should
be minimum or zero.

Deliver higher Code defects//Requirement gaps ratio by

focussing on functionality

Relationships Achieve high Customer Satisfaction at his / her level with

high Quality Deliverables

Take ownership of working with the development and

support teams to get the defect resolutions on time by
having meetings & bridges setup to resolve. Promote a
culture of team work and knowledge sharing within and
outside the team.

Professional Effectiveness Help Project Lead / Project Manager by providing regular

status updates and provide complete details in the defect
tracking tool for the ease of every team.

Contribution in organizational priorities like Lean, usage

and building of test assets/accelerators such as best
practices, Test automation candidates, Test Data
management opportunities , Combinatorial Test Design,
DAS/DRM etc.
Certify at the right CSF level as applicable for the
role/band. Address PBC improvement area and project
specific training gaps.

Contributing over and above assigned duties / work.

Leading Others Mentoring other team members if applicable

Business & Financial Promote new ideas / innovations and present it to the
Management account leadership team / client to help win more work.
Business & Financial
Management
Utilization and adherance to other organizational initiatives

Information Security # Ensure 100% WST compliance (ITCS 300)

i) 100% PGP compliance
ii) 100% LN DB encryption
# Ensure compliance to DS&P framework
(http://ams2.sby.ibm.com/as/as.nsf/Content/dsp_control_fr
amework) during all times.
i) Complete mandatory DS&P Training (Annual
Certification)
ii) Ensure compliance to minimize impact of Incidents in
project (e.g. No IBM / Client mails containing code,
documents, business deliverables or data should be
forwarded to project members personal IDs)
Professional Effectiveness Have ongoing discussions with assigned Career Guide,
managing time
Complete recommended education on time
Prepare and submit Career Framework package in a
timely manner
Personal development Complete the Self paced online Career Framework
training and assessment
Professional Effectiveness Each client facing billable practitioner to have completed
and closed at least 1 Project assessment during the year
Professional Effectiveness 40 hours of professional development and enrichment
Testing Practitioner / Cell Member (TAC Role)
Performance indicators
Minimum or Zero defects during Testing phase. Low
Delivered Defect Density, Defect Injection Rate, Rework.
Schedule & Effort variance to be at ±5%
Project Quality Plan has to be referred for target metrics at
project level.

Review coverage rate to be at 2 to 24 TCs per

hour(Mapped to Level of Testing).
Defect removal efficiency to be >96%
Test Case coverage to be >50%
Project Quality Plan has to be referred for target metrics at
project level.
%Rework should be <3%
Project Quality Plan has to be referred for target metrics at
project level.
Defect density to be <0.5/PM
Defect rejection rate to be <5%
Defect detection rate to be 20%

Project Quality Plan has to be referred for target metrics at

project level.
GPR 7Key to be Green

Defect Log to be properly updated so that development /

support team get required information
Adherance to formal/informal SLAs
At least one asset or best practice to be submitted. Assets
to be uploaded in Practitioner portal or IRAM

0 delinquency in providing project status reports, and

updating defect tracking tool.

Number/quality of incidences of knowledge/asset resuse,

knowledge/innovation harvesting/creation. Number of
submission in Practitoner Portal, BAG Tool

CSF level as per Band in CSF tool , All PBC improvement

areas addressed, All Project Training gaps Addressed

Participation in Project/Account/Service Line/Org level

initiatives
Performing and contributing on stretch roles eg CoE roles
Hiring and SME support over the year
Number of mentees, mentoring sessions

Number of ideas and number of presentation of ideas

Meet or exceed the utilization target.
No Business controls violations
100% compliance on all organization activities such as
ILC, BCG, CV Wizard Update, PD Tool, Project
Assessment (At least 2 PA per year, at least one PA for
each project) , timely PBC completion, timely submissions
on Career Framework, timely Expense Submission,
attendence etc.
Ensure zero delinquency
WST Compliance for self for the team
= 100%
DS&P Training fo self = 100%
No data leakage incidents

Meetings and discussions held, and recorded in the CG

Mgmt tool
Training Tracker

Career Framework package submission

Completion of education and assessment

Number of PAs completed in 2013

40 hours of developmental/enahancement time Investted

as recorded in L&K System
Source
Delivery Metrics like status reports(Primary Source),
KPI reports, PMR reports, CSAT reports relevant to his
/ her area, Number of NC's raised during the IRC
reviews
Source for Metrics for the project would be mainly from
the Test Delivery Metrics from Metrics Tool
Metrics Report, Delivered defect density (DDD),
Number of Invalid Defects, Productivity, Review
Results.
Source for Metrics for the project would be mainly from
the Test Delivery Metrics from Metrics Tool

Metrics Report, Delivered defect density (DDD),

Number of Invalid Defects, Productivity, Review
Results.
Evidence of maximum number of Code
defects//Requirement gaps ratio from Defect Tracking
tools
Source for Metrics for the project would be mainly from
the Test Delivery Metrics from Metrics Tool

Feedback through Project

Assessments/Partner/Client , PMR reports, CSAT
reports relevant to his / her area

Feedback through Project Assessments. Feedback

from Lead/Manager/Service Line/Service Area.
Evidences of sharing done within / outside the project
in knowledge database & Sharenets.

Feedback from Lead/PM/Geo/Customer

Client Satisfaction Reports

Feedback through Project Assessments. Feedback

from Lead/Manager/Service Line/Service Area

CSF Tool, PBC Tool, Project Training tracker

Feedback from Service line/Service Area and

Lead/Manager in PA.

Feedback from Service line/Service Area and

Lead/Manager in Project Assessments.
Feedback through Project Assessments
GD MIS Reports
ILC Reports
BCG reports
RCM Adherance reports for Managers on reportees
Feedback from Service line/Service Area and Lead/PM
in PA.

# WST compliance report

# DRA/RRA compliance report
# KCO report
# Client Audit Report

# Vulnerability Assessment reports

# Incident Logs

From L&K

PA Database

From L&K
 Business Analyst
PA Area Goals
Project Results Extract the client's complete business requirements independently for the specific process
area(s) by interacting closely with the client/ business users
Translate customer business needs into application and operational requirements and
continually Identify better and innovative ways of task/process design/execution

Adhere to quality goals set by client/project/contract requirements & ensure no client

escalations

Relationships Leveraging greater client relationship to penetrate in other process / domains and drive new
business
Collaborate across process areas/teams within the project to resolve integration issues

Professional Effectiveness Excellent verbal and written communication skills and the ability to interact professionally
with a diverse group
Maintain industry and domain expertise applied to clients business & continually seek to
cross and up skill within domain and area of expertise
Contribute towards developing point of views based on Industry/domain trends, client pain
areas, best practices across account/domain/Industry in the form of white papers,
prototypes, asset creation, new solution designs etc. and provide SME support in presales
& solutioning
Leading Others Mentor team members within the project about the client's industry and business processes
and proactively support their day to day work in terms of analysis, design and testing
depending on the project phase in the lifecycle

Participate in knowledge sharing activities within and outside the project

Business & Financial Management No Business controls violations and 100% compliance. Meet or exceed the utilization target.
Ensure zero delinquency
# Ensure 100% WST compliance (ITCS 300)
i) 100% PGP compliance
ii) 100% LN DB encryption
# Ensure compliance to DS&P framework
(http://ams2.sby.ibm.com/as/as.nsf/Content/dsp_control_framework) during all times.

Information Security
 i) Complete mandatory DS&P Training (Annual Certification)
ii) Ensure compliance to minimize impact of Incidents in project (e.g. No IBM / Client mails
containing code, documents, business deliverables or data should be forwarded to project
Information Security members personal IDs)
Professional Effectiveness Have ongoing discussions with assigned Career Guide, managing time
Complete recommended education on time
Prepare and submit Career Framework package in a timely manner
Personal development Complete the Self paced online Career Framework training and assessment
Professional Effectiveness Each client facing billable practitioner to have completed and closed at least 1 Project
assessment during the year
Professional Effectiveness 40 hours of professional development and enrichment
Performance indicators
Feedback from customer / CSAT report, Feedback from PM/PL in
PA
Impact the solutiions have had in the account/larger IBM w.r.t (a)
New Wins, (b) Delivery/Productivity improvements, (c) Client
Satisfaction

Delivery Metrics as per nature of project/work (If contractual metric

target exists, then that supersedes org targets) , CSAT report,
Feedback from PM/PL in PA, Zero client escalations
Additional PCRs or new wins that are influenced, Approved BAG
ideas
Feedback from customer / CSAT report, Feedback from PM/PL in
PA
Effective e-mail and verbal communication with different
stakeholders, Feedback from PM/PL in PA
Feedback from customer / CSAT report, Feedback from PM/PL in
PA, Certifications/accreditations done at the right CSF level
Feedback from Service Line/Service Area Lead/PAL/AE/PM

Feedback from PM/PL in the PA based on number of team members

mentored and next level of SMEs developed

Evidences of sharing done within / outside the project in knowledge

databases, Brown Bags & Sharenets
Feedback from PM/PL in the PA

WST Compliance for self = 100%

DS&P Training fo self = 100%
No data leakage incidents
Meetings and discussions held, and recorded in the CG Mgmt tool
Training Tracker
Career Framework package submission
Completion of education and assessment
Number of PAs completed in 2013

40 hours of developmental/enahancement time Investted as

recorded in L&K System
 Functional Consultants
PA Area
Project Results

Relationship Management

Professional Effectiveness

Leadership & Teaming

Leadership & Teaming

Business and Financial

Management

Information Security
Professional Effectiveness

Personal development

Professional Effectiveness

Professional Effectiveness
 Functional Consultants
Goals
Excellence in quality of deliverables viz technical Analysis / designs / codes / UT /Ticket
analysis/resolution should be high as measured by Review and Testing Defects - Minimum or
Zero defects during testing phase.

Deliver Value add to the customer through creative assets and accelerators.

Adhere to quality goals set by client/project/contract requirements & ensure no client

escalations.

Ensure customer delight. Leverage client relationship and explore ways to drive new business
opportunities.

Contribute and collaborate across process areas and teams within the project to resolve
integration issues. Ensure Teamwork and coordinated effort.

Certify at the right CSF level as applicable for the role/band, Address PBC improvement area
and project specific training gaps. Excellent verbal and written communication and ability to
interact effectively and professionally with client, project team and others.
Maintain strong business control guidelines with zero tolerance of violations on Business
Integrity and ethics, ITCS guidelines, IBM Security guidelines, IBM's Business Conduct
Guidelines and project related guidelines.

Contribute to Knowledge management (like paper submissions, sharenets), Participating /

presenting in external forums, Minimum one new learning in the respective domain /
technology, Cross skilling to be aligned with Market Valued skills as applicable.

Contribution to Practice Area by participating in round table meetings, asset creation,

innovative ideas, team building activities, whitepapers and prototypes.

Mentor team members within the project about the client's industry and business processes
and proactively support your team. Provide knowledge transfer, develop back-up resources for
critical areas.
Provide guidance and support to your team members. Provide help to junior members.
Volunteer to takeup additional responsibilities, be flexible to project needs.

Meet or exceed the organization utilization target. Ensure zero delinquency. Promptness in
Labour & Expense Claims. Zero violation of Business Control.

# Ensure 100% WST compliance (ITCS 300)

i) 100% PGP compliance
ii) 100% LN DB encryption
# Ensure compliance to DS&P framework
(http://ams2.sby.ibm.com/as/as.nsf/Content/dsp_control_framework) during all times.
i) Complete mandatory DS&P Training (Annual Certification)
ii) Ensure compliance to minimize impact of Incidents in project (e.g. No IBM / Client mails
containing code, documents, business deliverables or data should be forwarded to project
members personal IDs)
Have ongoing discussions with assigned Career Guide, managing time
Complete recommended education on time
Prepare and submit Career Framework package in a timely manner

Complete the Self paced online Career Framework training and assessment
Each client facing billable practitioner to have completed and closed at least 1 Project
assessment during the year
40 hours of professional development and enrichment
 Performance indicators
- Partner/Customer satisfaction survey results
- Customer Escalations
- # of Asset Re-use
- Business Value Add
- # of Process Improvements
- awards received for delivery excellance

- Quantified improvement in productivity

- Savings in cost - Specify the amount
- Reduction in turnaround time in hours
- Impact of the solution on the Project / Account /
- Contributions resulted in New Wins within the Account or
outside, Artifacts, Appreciations demonstating client Satisfaction

Delivery Metrics as below or Contractual metrics as entered with

client will be used for measurement.
- Schedule variation not exceeding ±5%
- Defect Density < 0.5/pm
- Schedule Adherence ≥90%
- Defect-free Deliverable ≥90%
- SLA Compliance 100%

- No. of Additional PCRs

- new wins that are influenced
- Client feedback/appreciations
- Sharing of best practices across projects
- Team Building activities - organize and participate
- Conduct minimum of 3 process reviews per year
Effective e-mail and verbal communication with different
stakeholders. Feedback from PM / PL in PA.

Timely and accurate completion of

- mandatory trainings and education sessions
- PDF update
- PD and IDP tools
- PA Submissions
- Completion of BCG, Integrity Plan and other sessions

Zero violations. Feedback from PM / PL in PA.

- 72 hours of training programs (class rooms + e-learning)

- Certification Achieved
- At least 1 IC per annum
- IDP skill
- Feedback from Service Line / Practice Area Lead / AE / PM.

- Sharing of best practices across projects

- Visibility created for the team
- Timely Communication
- Team Charter
- Roles & Responsibilities
- Feedback from Team

- Delivery within Budget - 100%

- ILC Delinquencies
- Project Financial Delinquencies Report
WST Compliance for self = 100%
DS&P Training fo self = 100%
No data leakage incidents

Meetings and discussions held, and recorded in the CG Mgmt tool

Training Tracker
Career Framework package submission
Completion of education and assessment

Number of PAs completed in 2013

40 hours of developmental/enahancement time Investted as

recorded in L&K System
 Category Dimension
Project Delivery
Project Contribution

Support Troubled Projects

DE Reviews

PM & T

Thought Leadership

Publications

Participation & Innovation in

Emerging Trends
Technical Vitality
Community Building

Technical Leadership

Business Development
Proposal Participation

Generating Opportunities
Business Development

Executive Technical
Leadership
Developing people
x-Brand Connects & Initiatives
Client Partnering
PeM Goals

Set clear performance standards,

provide straight feedback &
actively manage low contributors.
Lead by example - Highest
standards of integrity and follow
IBM's values in letter & spirit.
Identify TT/TR, retention of
performers and career growth of
reports
Career Development / Grooming
for TTs/TRs and Retention of
TTs/TRs; Top Talent Attrition =
ZERO
Adherence to Organizational
Guidelines / Policies by Self and
Team. eg : BCG
Total Attrition < 10%

Average of 5 person days of

training per DR team member per
year (includes Online Trainings)
On time submission of CLAIM,
Expenses etc., (Zero
Delinquency, no claim under
claimwtg code)
Operational Goals
Utilisation as per org Standards
Timely reporting
Personal Development Profession Milestones
Profession related trainings
Developing domain specific
knowledge (Assets, solutions,
Industry frameworks)
# Ensure 100% WST compliance
(ITCS 300)
i) 100% PGP compliance
ii) 100% LN DB encryption
# Ensure compliance to DS&P
framework
(http://ams2.sby.ibm.com/as/as.n
sf/Content/dsp_control_framewor
k) during all times.
 i) Complete mandatory DS&P
Training (Annual Certification)

ii) Ensure compliance to

minimize impact of Incidents in
project (e.g. No IBM / Client mails
containing code, documents,
business deliverables or data
should be forwarded to project
Information Security members personal IDs)
Professional Effectiveness Have ongoing discussions with
assigned Career Guide,
managing time
Complete recommended education
Prepare and submit Career
Framework package in a timely
manner
Personal development Complete the Self paced online
Career Framework training and
assessment
Professional Effectiveness Each client facing billable
practitioner to have completed
and closed at least 1 Project
assessment during the year
Professional Effectiveness 40 hours of professional
development and enrichment
 Measurement 7A 7B 8 9

Deliver High quality Application on schedule &

Budget H H H H
Zero Escalations H H M M
No Architectural Issues H H H H
Technical Ownership M H H H

Projects engaged on M M H H
Projects turned around L L M H

SWAT Reviews NA L H H
SME reviews NA NA H H
PHR NA H H H
PMR NA M M M

Compliance & Deployment H H H H

White Papers , Articles, Presentations &

Redbooks, Intellectual Capital Mgmt (ICM) H H H H
Biztech, Smarter planet, developing new
offerings & Innovations, industry solutions,
Industry standards, Reference Architecture,
Industry Bodies H H H H

H H H H
Recruitment
PDF
Career Smart Framework
Community Call presentation & attendance
Mentoring
ITA Mobilization Support
Others
H H H H
TEC India Activities
Sharenet
Disclosure
IP
External Linkages (Academy, Professions,
External Organizations) eg participating in the
The Open Group
TSD

Proposals M M H H
Industry solutions and Assets M M H H
ITR H H
Opportunity Identification, Pre-sales Workshop,
Customer briefing, customer insight M

H
H H
H
H H H H

H H H H

H H H H

H H H H

H H H H

H H H H
H H H H

H H H H

H H H H

H H H H

WST Compliance for self = 100%

H H H H
DS&P Training fo self = 100%
No data leakage incidents
Meetings and discussions held, and recorded in
the CG Mgmt tool H H H H
Training Tracker

Career Framework package submission

Completion of education and assessment

H H H H
Number of PAs completed in 2013

H H H H
40 hours of developmental/enahancement time
Investted as recorded in L&K System
 Module Lead - Technical Lead
PA Area Goals
Project Results Managing resources and deliverables for the team as per
the overall project plan. In case of TAC, this will involve
multiple projects.

Adherence to the quality goals for the team by conducting

and ensuring technical reviews of all deliverables

Relationships Achieve high Customer Satisfaction at his / her level with

high Quality Deliverables

Promote a culture of team work and knowledge sharing

within and outside the team

Professional Effectiveness Help Project Lead / Project Manager by providing regular

status updates
Teaming

Certify at the right CSF level as applicable for the

role/band.
Contribution in organizational priorities like Lean, usage
and building of assets / accelerators/ product reviews

Strict adherance to business controls measures.

Leading Others Leading from the front in terms of coaching and guiding
the team members. Identifying and organizing relevant
trainings for the team members
Help groom atleast two individuals in the team to the next
CF level / professional ceritifications
Business & Financial Suggest and implement process improvements to bring
Management about tangible benefits for the client and IBM
Meet or exceed the utilization target for the team. Ensure
zero delinquency for the team
Professional Effectiveness Have ongoing discussions with assigned Career Guide,
managing time
Complete recommended education on time
Prepare and submit Career Framework package in a
timely manner
Personal development Complete the Self paced online Career Framework
training and assessment
Professional Effectiveness Each client facing billable practitioner to have completed
and closed at least 1 Project assessment during the year
Professional Effectiveness 40 hours of professional development and enrichment
nical Lead
Performance indicators Measures
Delivery Metrics like status reports, COQ, COPQ, Refer Delivery Metrics sheet.
Budget and Schedule adherances, KPI reports, Budget & Schedule adherance upper and lower
PMR reports, CSAT reports relevant to his / her area limit of 7.5%
COQ & COPQ - ?
KPI as per contract
PMR A or B
CSAT > = 8
Number of Major NC's raised during the IRC reviews As per Delivery Metrics sheet.
Ageing of NCs Major NC = 0
Action item closure with required evidences within
20 days
Feedback from PM/Partner/Client in the PA Number of delivery related escalations directly
from the clients/geo to the PM

Client/geo appreciation mails

Evidences of sharing done within / outside the project Number of ICMs, posting in knowledge databases
in knowledge database & Sharenets and participations in sharenets.

Project status reports Minimum one status report every week to the PM

Work well with peers and good collaboraton with other Feedback from PMs and Leads of Cross teams.
peer teams
Address PBC improvement area and project specific No gaps in CSF level.
training gaps. Contribute to Knowledge management Contribution to any of the areas mentioned in the
(like paper submissions, sharenets), column "performance Indicators'
Feedback from PM in theinPA
Participating/presenting external forums, Minimum Active participation and evidences of organization
one new learning in the respective domain/technology, contribution.
Cross skilling to be aligned with Market Valued skills
as applicable. 100% adherance to business control measures
(WST, accurate ILC etc)

Feedback from PM in the PA Min 5 days of team member's training in a year.

Evidence from the CF tool CF movement / certifications of atleast 5 people

(can be even beyond the project)
Feedback from PM in the PA 4 inside out ideas from the team in the ideas
database
Feedback from PM in the PA
0 delinquency on time booking.
As per Sector utilization target
Meetings and discussions held, and recorded in the
CG Mgmt tool
Training Tracker

Career Framework package submission

Completion of education and assessment From L&K

Number of PAs completed in 2013 PA Database

40 hours of developmental/enahancement time L&K

Investted as recorded in L&K System
 Developer

PA Area Goals

Project Results The Quality of code /design/peer review/UT/Ticket

analysis/resolution/documentation should be high.

All deliverables should be delivered on time. Productivity of work

completed should fall within organisation wide acceptable limits.

Develop and maintain high quality of communication

Relationships Effective response to stakeholder needs including Customer,

Peers, TL, PM, GEO as applicable.

Support the culture of team work and knowledge sharing within

and outside the team. Participation in teaming related activities.
Professional Effectiveness Develop personal development goals and maintain adherance

Focus on knowledge / assets reuse. Harvest/identify/contribute

new knowledge/assets/accelerators/demonstrate innovation

Contributing over and above assigned duties / work.

Leading Others Mentoring other team members if applicable

Utilization and other Utilization and adherance to other organizational initiatives

Business Commitments

Information Security # Ensure 100% WST compliance (ITCS 300)

i) 100% PGP compliance
ii) 100% LN DB encryption
Information Security

# Ensure compliance to DS&P framework

(http://ams2.sby.ibm.com/as/as.nsf/Content/dsp_control_framewor
k) during all times.
i) Complete mandatory DS&P Training (Annual Certification)

ii) Ensure compliance to minimize impact of Incidents in project

(e.g. No IBM / Client mails containing code, documents, business
deliverables or data should be forwarded to project members
personal IDs)
Professional Effectiveness Have ongoing discussions with assigned Career Guide, managing
time
Complete recommended education on time
Prepare and submit Career Framework package in a timely
manner
Personal development Complete the Self paced online Career Framework training and
assessment
Professional Effectiveness Each client facing billable practitioner to have completed and
closed at least 1 Project assessment during the year
Professional Effectiveness 40 hours of professional development and enrichment
Developer

Performance indicators Source

Minimum or Zero defects during Build and Testing Delivery metrics, Status reports,
phase. Delivered Defect density (wrt effort) to be quality metrics, peer review
<0.5/PM, %Rework should be <3%. Defect Injection rate reports, SME review reports
(wrt effort) <5/PM. Defect Removal Efficiency>96%. Cost relevant to developer's area.
of Poor Quality<3% Client Satisfaction Reports,
Project Quality Plan

Schedule (wrt to revised) variance on assigned objects Delivery metrics

to be at ±5% Feedback from Lead/PM
Effort (wrt to revised) variance on assigned objects to be Client Satisfaction Reports
at ±9%

Email communication and verbal communication Feedback from

Lead/PM/Geo/Customer
Client Satisfaction Reports
Adherance to formal/informal SLAs. 7Keys report should Feedback from
be green at project level. Customer/Geo/Lead/PM
Client Satisfaction Reports
Number/quality of Knowledge-sharing sessions Feedback from Lead/PM/Service
Line/Service Area
Training completion reports, Certifications Feedback from Service
Certify at the right CSF level as applicable for the line/Service Area and Lead/PM in
role/band. Address PBC improvement area and project PA.
specific training gaps.
Minimum one new learning in the respective
domain/technology
Cross skilling to be aligned with Market Valued skills as
applicable.

Number/quality of incidences of knowledge/asset Feedback from Service

resuse, knowledge/innovation harvesting/creation eg line/Service Area and Lead/PM in
paper submissions, sharenets, external forums PA.
Participation in Project/Account/Service Line/Org level Feedback from Service
initiatives line/Service Area and Lead/PM in
Performing and contributing on stretch roles eg CoE PA.
roles
Hiring support over the year
Number of mentees, mentoring sessions Feedback from Service
line/Service Area and Lead/PM in
PA.
Meet or exceed the utilization target (>95%) GD MIS Reports
No Business controls violations ILC Reports
100% compliance on all organization activities such as BCG reports
ILC, BCG, CV Wizard Update, PD Tool, Project RCM Adherance reports for
Assessment (At least 2 PA per year, at least one PA for Managers on reportees
each project) , timely PBC completion, timely Feedback from Service
submissions on Career Framework, timely Expense line/Service Area and Lead/PM in
Submission, attendence etc. PA.
Ensure zero delinquency for the team

WST Compliance for self = 100% # WST compliance report

DS&P Training fo self = 100% # DRA/RRA compliance report
No data leakage incidents # KCO report
 # Client Audit Report

# Vulnerability Assessment
reports
# Incident Logs

Meetings and discussions held, and recorded in the CG

Mgmt tool
Training Tracker

Career Framework package submission

Completion of education and assessment From L&K

Number of PAs completed in 2013 PA Database

40 hours of developmental/enahancement time Investted L&K

as recorded in L&K System