30. The purpose of Civil Law is to? a. Punish people b, Harass people 7 Right a wrong. 31, Preventing unauthorized access means? 2, Not allowing children to enter the condoned area b, Not allowing the police to enter the scene 16 Allowing only those who are authorized officials to enter cordoned areg 32, Assignments Instructions? ‘a. Lists of the names and telephone numbers of all their friends b. Give information about the salary and pay scales in the region Give information about what the emergency procedure are and what to do In 5 sw 33, Evidence from someone who was told about the accident is? a. Primary b. Opinion Hearsay 34. A fault on the alarm system will always show a_light a. Green we Yellow c. Red 35. All reports must? @, Be aslong as possible 'b. Include the security officer's opinion ¢. Be disclosed to anyone that wants to read them sd Reflect fact alone and not fictions 36. Assignment instruction will tell you? 33-“What’s emergency procedure are b. Alarm codes ©. When you can take break d. Who is responsible for compiling the shift rotation? 37. Discrimination is when you treat the other person badly because of their? {a Race, religion, sex b. Educational background ¢. The clothes they wear 38. The phonetic word for letter M is? a. Mongo ike c. Michael 39, When helping with an evacuation it is important for the Security Guard to? a. Run around the site shouting b, Run away from the site before there is trouble {s— Remain calm and to as ordered 40. When a security guard comes across some incident involving Health & Safety he should? a. Call the Health Authorities immediately b, Call the Police ‘Ge Report the risk as per the procedure given by his management 41. Ifa Security Guard sees a suspicious object on his site during an emergency situation he should? a. Goan investigation what it is 'b. Take his colleague and both together should check the objectyl rine secondary Hear, gt ) .abo0) hae aint i 1 Find mat ithe meanine of a5, pe? inform b. Induct ¢._ Instant What is R in FIRE? a. Rest Report prRestrict ‘What is E in FIRE? a. Enter b, Entertain -Extinguish/evacuate 156. 157. ~ Commercial sector are u! 158, ‘a. Only working days b. Instruction by DPS 24/7 basis 459, _‘If no proof of owners! security should? ne, Wwernyress ned tha mone usted ora ‘ anuats ond assignment instruction? ass uaros ¢ of Security guards of su" of Fr gutle Vin FIRE? inder legal obligation to employ guarding servi ices on? hip or acceptab) sptable reason for possession is established «i luring search, the Fe ae if Follow the Assign’ ‘ent instruction and client/management instructi lon on this issu e ‘What. is the color of Foam fire extinguisher a. Black 4 Blue~ UE OR FALSE Prejudice is th, @ opi All commercial p Pinion based on little or no facts? TRUE Accident | remises with human occupation will have MCP oF 08 report details visitor visit o site? FALSE Full meaning of AED {s internal DIFIBRILATOR, FALSE Thief mean taking something that does not belong to you with violence. EBL uty. FALSE Security officer must divulge information to anyone what they learn during Security Guard should consider their safety before that of other-TRUE | aye Accident Happen because someone failed to do what they should have > Raise curb are electronic access control, False ean auP eye 10. Every member of a staff are security guardian? EALSE 11. Pills are the most common drugs in the world, FALSE 12. Green color in the gauge of fire extinguisher indicates full content= Tous 13. You can’t plan for everything but you can plan for anything - True 14. Raised curb is example of mechanical- True - 15. Pills is the common drugs in UAE - True - 16. Integrity is part of security - True - 17. 1s alcohol a drug — No, FALSE 18. |s alcohol legal — No, FALSE 19, Employer is considered internal customer- True _ 20. Security guard is external customer - False . 21. Can security guard ¢ na 22. AID interchanged w- 53, The phonetic word for letter Tig . Turn Y Tango © Trust ¢. True 64. fan employee refuses to be Search, following action should be taken; The person carving out these should inform the employee refusing to be searched that It forms a condition of their terms ang condition of employment, 7 b. The police are to be informed immediately and the person refusing to be search detained ina suitably comfortable room to await thelr arrival, Allow the person to 80 Inside since you cannot force him/her to be search. a. nreatthe person that ihe refuse search ne can never enter the building again 65, Control @ crime scene |s essential In order to? eing contaminated ‘company asset ses from ‘Seeing thin, b. Prevent the loss of, & Prevent witness gs that my affect their statement &. Prevent the crime from reoccurring 88. Before a security license is issued @ Security Guard must have?’ & AMedical check W-ACriminal record check ©. Inoculations 4. A Driving license ‘ 57. Which of the following actions would be sulted ifa guest was anger and complained? 2 Write It down and deal ater own then write down the details Tellthem you are off duty soon and cannot help them, 58, Searching resulting from bomb threat inforsaec ‘must be conducted by a security officer; '@. Alone to reduce risk: to life “ “i ‘Accompanied by an explosive © Accompanied by the Police 4. By at least 2 Security Guard 8, Which of the following actions could be described as Discussing possible solutio . Acceptance of the rights 70. What are the 4 P's of searching? 2._ Punctual, Polite, Positive, Professional Permission, Polite, Positive, Professional @. Actionjircumstantial - eviden ice of fact that points out to c¢ Hearsay - rumor, it’s not acceptable in court een — own idea, not acceptable in court jonents of good communication/Steps in Communicatic Ismission, reception, understanding, feedback roan havior of security guard - assertive behavi i Bicase « worker or staffretused to be eauenorgrantalaen aie e search still refused report to pardon/tinrteate: el | Use of barrier - access control i Use of barrier in first aid - to prevent cross contaminatio n, to protect self, GLOVE: EVACUATION PROCESS- ORDER OFTHE MANAGEMNET ‘ How to help a E pe a collapsed person- lay down and raise the leg if not suffering from hi a munication - there must be understanding, use transmission, recept feedback : : 57. Importance of access control - for safety and security of people, property and premises: 58, Accident logbook- to record accident on site 59, Type of access control a) Mechanical - locks, shutter, ralse kerb, turnstile, barrier b) Electronic- electronic lock, keypad, light beam, swipe card, computer cont 60. Role of security if thief break in premises - follow assignment instruction, sa! lain about the search -5 ,FACE SHIELD art problem ion, understanding, rolled entry card, biometric fety comes first, report to management or police 61. Percent of oxygen in the air is 21 percent. 62. LSD- MANUFACTURED FROM LYSERGIC ACID, HALLUCINOGEN DRUGS, it is put under the tongue- 63. Phonetic word for? F-FOXTROT H-Hotel T-Tango © D-Delta. © M-Mike 64. Things that detection device for intruder system? Micro 65. initial response in fire? EXTINGUISH THE FIRE, SHORT TERM RESPONSE The best material for live electrical fire? Coz and dep 66. comer face to face 10 percent of the message is. 67. When communicating with cust 68. What Is important in dynamic risk assessment? Saf 69. If security officer committed offence by faling to attend tra jing below ay revocation of license. in three categories which are? STIMULANTS 70. Drugs can be classifie Ja. Proper use of CCTV system? Detection of criminal activity tp Role of security guard for crowd control? Stand, watch Bn 73, Purpose of reports is what? OBTA! 74. Common cause of accident? If 75, Commercial fraud damage and © 76. Commercial sector can legally emp 77. Which one of the following defines secu! 78. What are the five elements of security? Peos 79, Type of patrolling use in high valuable ‘areas? SNAP PATROLL 80. Objective of security awareness? DI CT, 81. Ensuring security of daors with locks and private prot 82. Requirement of a security officer In a work place? 83. STATIC GUARDING MEAN? [ll Mt 4, Result of false alarm? MPLACENCY OF ST/ Joy guarding staff on? 24 hoId you do first? e tay and watch the searchi What sh if a Dee see security guard do if the bullding is burning? b. Letthe people Panic inside the building Use left to go outside a 4. Putthem in a wide place and pick them one by one In dealing with conflict situation, what will you do? S: , You and your colleague should decide ifyou can deal the situation \We Know the strength and weaknesses of your colleagues & Callfor additional backups 8, ‘Which among the fire extinguisher has the largest nozzle? WF Cor 117, b. Water © Foam |s Itsafe to use radio if you found a remote control bomb? YO Don't use radio b. Useradio © Call your supervisor ‘f you recelved a bomb threat, what will you do? &, Search ifthe building it totally evacuated b. Search when the building is collapse We" Search when the bomb expert is coming 2 Which among the following cannot detect fire? a Smoke detector Human ¢. lon particle detector + We Mechanical door 422, When communication with customer, 50% of our message delivered by? @. Word ‘Non-verbal Voice S Written 123. If the correct fire extinguisher cannot be found, which extinguisher to be use rather than nothing at ail? , us. Powder d. Any of the above 124. What is hand free searching? Using your hand in searching We" Not using you hand in searching (e.g. walk ‘through machine) -¢. Using gloves in searching — __ Which ameng the following is not prohibited without OPS permission?Note: The opinion of experts will be acceptable for investigation (CID official and Doctor) Why we need to protect Evidence: Its the requirement of police, to Protect people, object, and place (POP), To Protect victim and evidence What is Crime? An act or action against the Law What is Crime scene? The place where crime occurred, Contamination: */ OA JeF Damaging, mix-up, putting upside down of Crime scene items is called Contamit v Contamination of Evidence: ‘© People entering and touching Items leaving finger prints and foot marks People entering and replacing the items People cleaning the crime scene People providing first aid People using the crime scene as street Weather condition like rain and sand storm J How to protect the crime scene or Evidence: Cordon off the area and control access Inform Control room , supervisor / police as per requirement Stop cleaning Write all changes done by First Aid team Protect from weather conditions ‘Security should stay outside the crime scene and enter to help Police if needed Baie Cee) JU Definition: Searching is to find or to look for any illegal or lost item for safety and security Security guard has no authority to conduct search without permission of client and individual Types of search 1. Raeioe Cain eb cee (et) Bette 2. Specific (Can be regular and we have information or evidence for search about a Specific incident) 15, 7 emerett apace nhieu ea ae 3 ~KET b FINGER Ones SeerORIP 4 SAFETY Ping 1 WHAT IS THE Conner, © citer tie PROCEOURE Fon o A EALING Wi , ava wrt05 ell ACONCIOUSE ADULT, WHO Is CHOKING? e WS,GIV ¢ GIVE UP T0 5 pack Bowne, ss 'S ABDOMINAL TRUST AND REPEAT HR AIRWAYATTEM PY VENTILATION AND REPEAT ING, IVE UP TO 5 BACK BLOWS,GIVE UP TO 5 ABDOMINAL dh. ARTERIAL, 7”. ae es CASUALTY BE SUrFtnc rion Wnt oSPLANING THE FOLLOWING SIGNS ANO SYMTOMS LAMM SKIN, AO WEAKENING PU, AO SHALLOW BREATHING? tb sTRone PANTING & CHOKING 180, What ithe typeof relationship Letween secur ast an pole? } ter Internship Inareted trnterationa £84. What isthe legal entry of Tur or very Reson Foreigner her nUAE? Lent 24 houts and notte tha Not ess than 24 hous an nat mon €Lessthan 26 hours and nots than i months Not lessthan 26 hour and not move than tveo months Incase you see» parson doing some crime what wi you do? 2) Use minimum force make repo f b) Talpatee doe Infrm managesent 83, Who athe Presiden of UAE and Ruler of Ab Dhabl? \ a. she kal bin Zayed AINotyan Shek? Mohammed in Rashid Al Maktoum | 44, whalathe vce Presden/rime Minster and Rule of Cul? a ‘a. Sheikh Khalif bin Zayed AI Nahyan b/Shelkh Mohammed bin Rashid Al Maktoum 45. What are the sgn of cocaine and crack ncn se? e ‘a. Qui, talk ttle, lass confidence be. per activ, alate confidence se. which pect re ennguisher has lore ne a, Powder & coz ef 7, whieh of te fliwna would not be neat Ina 1 Therein of rave of anv Ina b. The description of the vehicle involve: q_ Thema of Rove nthe lerend fectr nots Yourd a which 2 Pow 002 9, commer frau, bomb damage da cated? a Haars sear 0. ith tine of patting secu ute Valuable ses restore? 2 PALE, ee iS >Sa ae Wag sen . iLow complacency of staff Excess procedure on standby d. Evacuation procedure of security lich one of this not classified of security activity? a. Trading in alarm in surveillance devices b. Contraction of sale of alarm vehicle ¢. Continues recording for 24days/7 days a week d. Security for events and provision of private guards PPC stand for? a. Personal protective clothing b. Personal protective care c. People place customer 107. What is secondary action in firefighting? a, Evacuation b. Extingulshing Evacuation anlect, place alphabet, what i ee *, What is D stands for . Putting officers down, © Posi a. 'YPes of searching? 2. Permission and Polite Be Random and Specific © Simple and Complex 4. Positive and Professional 79. Best practice rule for searching We Same sex search b. Asking passes and .0, Search in Public area . ‘Search’in front of manager 80. The type a visitor from statutory agency is? Police officer with warrant &. Delivery personnel % Postal staff '@ throughout the shift b. Access areas must be always check © Egress must always be Provided with security guard d. all ‘areas are inspected ‘tanytime 82. When you find that you disagree with ‘someone, which of the following. Actions could be best to describe as assertive behavior? 2, Agree with the person you're dealing with . The use of barrier device © A.good practice of personal hygiene 4. Good training 99, List possible causes of false alarm 2, Smoke detector b—Athuman belng © Amechanical door lock 4. Electronic door lock 100.How does fire blanket the extingulshed a fre? aby cooling breaking the chemieal reaction © By excluding oxygen : 4. By removing the fuel 201 The best method to extinguish by res of a.Carben dioxide. powder 302. response to fre means?¥ges of Combustion: 1. Induction (3 element combine: heat, ‘oxygen & | veloped stage; 4. Decay stage (slow) lethods of Fire Extinguisher : Remove the Fuel— starve = Exclude oxygen—smoother + Cool the burning materials ~cooling ~ Break the chemical chain reaction —inhibiting (example: using a di In calling the ambulance follow the acronym, (LINE) L—Location I~ Incident N~Number of casualty E— Extent of injury 25. AED - Automated External Defibrillator, for shocking of the heart. 27, CO2 used in electrical fire 28. Choking sign - grasping of throat, redness of face : 29. Core function of security guard: basic security, gate keeper, patrolling, fire prevention and firefighting, accident prevention, first ald, cash valuable escort, alarm survelllance, visitor and contractor escort, simple Process control 30. importance of fire blanket - smother fire 31. Causes of alarm failure - environmental, incorrect installation, sensitivity error, operator error, unauthorized entry of staff, weather condition, 32. Importance of special patrol -if there are weakness that is found around the area 33. Effects of alarm failure - high charge for system reset, cancelled response, complacency of staff, loss of business, and noise pollution because of audible alarm 34, CPR meaning of letter P - Pulmonary 35, The effects of drugs- depressant, stimulant, hallucinogen 36, What cannot cause fire a) Wood 6) Hammable gas ¢) Flammable liquid d) Nonflammable substance - answer 37. Function of detector - to detect heat, flame 38. Sign of cocaine consumption-hyperactive, talkative, arrogance, nose irritation, r depressed severe low mood 9. In case of crowd what will the security guard do -control the area 40. In case of false alarm what should the security guard do - reset the system, 41. What |s security — PROTECTION OF PEOPLE, PROPERTY, PREMISES AND IN| 42. What js the main cause of accident - carelessness 43. What should a security guard do in time of panic-stay calm 44, What is the use of documents/visitors sues - to record visitor on site DOCUMENTS - to record daily security act 45, Type of patrol - initial or first patrol, interim or special/snap patrol, s 46, R-I-C-E= REST ICE COMPRESSION AND ae FOR SPRAII P EVAL 47. SAFER- STEP BACK ASSESS FIND HELI | 48. TYPE OF EVIDENCE; ® Direct - eye witness Primary - original documents > Secondary - copy of primary ry chemical powder fire extinguisher) vynee Is described as; a. Anything that is written down b, Only to be given to police officers ie" Facts or testimony in support of a conclusion statement or belie d. Only valid if given in a court 20, All aceldents at the workplace must be recorded in the; \B= 008 and Accidents Record Book . Safety Book €. Visitors Log Book d, Incident report 21, Which of the following actions should a guard NOT take upon a. Establish a perimeter b, Be ready to handover to the police officer © Prevent damage Tell witnesses to go away 22, We can never use ‘on an electrical fire; ee Water and forma extinguisher b, Dry powder extinguisher ¢. Co2 extinguisher 23. The ABC of communication stands for: (b* Accurate, Brief, Clear b, Accurate, Brief and Compact c. Action, Brief, Clear 24, Ethics is the understanding of? “a. Internal and external clients b. Discrimination and Stereotyping 1S Good and bad behavior and attitude 25, A Statutory agency could be? a. A Delivery person delivering regular food 6. Acleaner working on the site regularly A policeman with proper documents 26. A female can only be search by a female, this implies? a, Opposite sex searching [b= Same sex Searching c. Searching only female customer 27. During the emergency situation, the Securi managers by? 2. Calling them from the nearest landline Intacting them by Radio arrival at the Scene of fa crime? ity Guard should inform their location to their supervi ’p an “Accident at Work” log book? the police | accidents that have occurred at the workplace42, There are two parties in any, ‘communication, they are? Customer and ellent Mani Unfriendly behavior 4S. In dealing with conflicts P.0.P, is done to? 2. Quickly disperse the crowds, WW Make a risk assessment of thessituation © Impress your supervisor ~ 46. Making assumption is an example of? behavior onsensiaune Passive: ielp” 47. "Find He In SAFER Model means? 0 Find help from colleagues and °b. Find help from c °18. Evictence is described ax: 2 Avena nat etn down 19> Face ci acer ec upper oF Copel ey RORoRNOE oe Enes valid i given in court 20. Al ectdent ot the soriploce rust be recorded fo the: WB DOA and Accidents Record Book Safety Book € Visltors Lox Book 3p OS Sa Co eae eee 2. Extabiish a perimeter >. Be ready to handover to the police officer © Prevent damage ell witnesses to go awa} Satecanrer eae eraser are (B- Water and forma extinguisher . Ory powder extinguisher © Co2 extinguisher 23. The ABC of communication stands for: (Be Accurate, Brief, Clear b. Accurate, Brief and Compact ¢ Action, Brief, Clear (24. Ethics isthe understanding of? a. Internal and external clients b. Discrimination and stereotyping \S“Good and bad behavior and attitude 25. A Statutory agency could be? 2. A Delivery person delivering regular food A cleaner working on the site regularly A policeman with Proper documents 26. A female can only be search by 4. Opposite sex searchin, b> Same sex Searching ¢. Searching only female customer 27. During the emergency situation, the Security Guard should inform their location managers by? @. Calling them from the Nearest landline 6. Contacting them by Radio he scene of a crime? ya female, this implies? cs to their sup«, Hotel a7 Taxi company: 95, Swiping card is under’ ? 'a._ Mechanical and Electronle and Electronic ‘employees en rds time of entry the security 6u ie soca cay gard Is folowing the contrac o-swipe the access and enress a7. whatare the 3% n communication and customer care? Punetual, Positive, and Polite 1. Professional, Politics and Polite pe polite, Positive and Professional 'd, Polite, Positive and Poise 98, Controlling access to @ crime scene Is essential to; ‘To give way to an ambulance 1b. To avold suffocation ofthe victims by avoiding crowd c. Tokeep on lookers away {To Avoid contamination of Evidence 99, A Dally occurrence book should contaln ‘a, Employees name ‘we Patrol routes. and timings c. Access and egress d. Inspection of fire extinguisher ‘Why should the Security Guard understand the contract? 48-To be fair to himself and know his privileges For dismiss without no cause ¢, Tounderstand disciplinary action The controller on the control room is there to? a. To receive incident report le Provide emergency backup To check if security guard is doing his job d, To check attendance - What ate extinguisher will be used if the cause offre inv 100. 101. 102. Wes eletricar Water base extinguisher powder extinguisher en)4. Tranvenieton, welten, Understanding, Feedback <= ya, evadence from someone who saw the Incident NAPPON 1 eal y ‘oe Mimary evidence b, Secondary evidence & Chrewmstantil evidence 4, Neary 74, swipe car entry system and proximity detector ‘Manual and electronics by, Mechanical and electronics Manual and techoleal Hleetronic 75, Dynamic Risk Assessment POP, stands for? lon, object, place , Plan object, people People, object, plan VC People, object, pla 76. tn the phonetic alphabet, what is D stands for? ®. Dalton b. Data ~Hoelta 77. A Security officer should always be? a. Fidgeting '. Putting officers down © Positive and polite 4, Group order 78, What are the two types of searching? a. Permission and Polite We Random and Specific ‘Simple and Complex 4, Positive and Professional 79. Best practice rule for searching ye Same sex search bb, Asking passes and 1.0. ¢. Search in Public area 4d, Search’ front of manager 80. The type a visitor from statutory agency is? Police officer with warrant ‘b. Delivery personnel ra example of7® Emirates Group securing Cente of Paton & Secarty Stes Assignment instructions on site: ‘© Reference manual: (Alarm codes, map of the site, Emergency procedures and numbers) = Working procedure: (Route and time of Patrol, Shift pattern and reporting procedure) + A statement of what customer wants or needs: (Written agreement between Security ‘company and Client) Types of Security Control room on operational sites: Remote (CCTV & Alarm Monitoring) Multifunctional control room Town CCTV control room Telephone answering Function of Control room: * To provide emergency backup © Toensure the safety and Security of S/G through check calls To provide the Site coverage Pian EVIDENCE & CRIME SCENE MODULE-3 o What is Law? Rules of the country government use to control society ¥ Types of law: » Law: Can be enforced by civil society and deals with’ legal st idividua Gvil Law there is an attempt to say right @ wrong, Honor an agreement, settlement of dispute, victim is getting compensation (payment or reward) and It is a legal alternative to revenge 2) Criminal Law: Enforced by government, in Criminal law there isa state penalty (Fine ‘of Imprisonment) and it deals with Murder,, Robbery and Assaults etc a Theft R Assout Detention and Arrest Restricting the liberty of someone. Don't arrest anyone unless it is essential to do so (Its better ‘get advice from Police before making the arrest decision) J What is Evidence? Anything tangible or intangible used to prove or disprove guilt or innocence of a person Types of evidence 1) Direct : I saw or experienced the crime with my eyes.(e.g. theft Assault etc 2) Primary: The original item found from crime scene or from the arrested person 3) Secondary or documentary: The copy of primary evidence (original CCTV recording) , documentary mean Incident report, statements, photos etc 4) Circumstantial: I didn’t see the Crime but I'saw the situation which can help me during investigation of incident 5) Hearsay :Story about the crime 6) Opinion : Personal thinking about the crime 2 Tis document she property of “CASS” hots copy or dupation fs strc srofiated cr) fw cm Pe fined wf, (oA. = uP a a cymnel — us chePe adtvP€ of behavior a BO Assertive ***CUrity shou demon © Aggressive Demonstra i 4 tive Alarm system, Will carry out 3 eae Contras, Fun — 0 1, Our tection, a a 1, Cor rol, All Health and sa nite . ae ives begin ‘with? Risk Assessme, & Response Plannin, 86, What ‘@rethe thres e main S€Ctor of Se, Indus 3. Security, Client, Service -_ Manned Services, system, Physical Security 87, wes 0P! Object, Places fi rs Bie maximum number of security guard inside the class room to attend training? b, 45 c SO was 88. Whats the color of false/faut alarm in the control pane!? a Red br Yellow © Green 4. Blue 89. In First Aid what does RelcC-E means? +7 Rest, ce, Compression, Elevation . ‘Rest, Individual carry, compression, elevation Right, incline, care, estimate 90. Which among the following falls under ‘discrimination Var Race b. Potential © Ability ‘91, What Is the maximum age for Security Guard? a 2iyears old be 60 years old scl’ 55 years old 92. How important is First Ald? 2. Ithelps you preserves life vain. your relatives ‘93, What is the color or Carbon Dioxid 2. Red BeBlack c Blue A 94, What company does not belong to category of BAS licensing? 2, Jewelry store b. Bank