MOBILE BANKING
Step by Step Pictorial Guide for onboarding Mobile Banking
STEP-1
Download the Mobile BBanking App (CANDI) from Google Play
Store for android devices or App Store for iOS devices.
Updated as on 08-03-2021 by Online Banking Section
ion DBS Wing Page 1 of 10
STEP-2
Install the application and open it.
Give all the necessary permissions when required.
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STEP-3
User will be prompted to select SIM in the handsets.
The user shall select the registered Mobile Number (in Bank) for
sending an SMS.
Registered mobile number is one which is updated and linked with
customer ID of Bank Account Number of the customer in CBS (FP:CIM09).
Ensure that the registered mobile number has valid SMS pack.
Updated as on 08-03-2021 by Online Banking Section DBS Wing Page 3 of 10
STEP-4
An OTP will be generated which will be auto-read to enter into
the application.
If OTP is not read automatically, then enter OTP manually
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STEP-5
User needs to create 5 digits Passcode, post which he/she will be
able to Login CANDI App.
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STEP-6
After creation of 5 digits Passcode, application will redirect to pre
Login Page.
In this screen user name appear automatically.
Registration of Mobile Banking Process is successfully completed
Now user need to enter 5 digits Passcode for Login and Activate Mobile
Banking
Updated as on 08-03-2021 by Online Banking Section DBS Wing Page 6 of 10
STEP-7
After successful setting of 5 digits Passcode, Activation of Mobile
Banking is compulsory.
Without Activation of Mobile Banking Customer cannot do any
Financial / Non – Financial Transaction
For Activation of CANDI App user needs to set6 digits MPIN.
Updated as on 08-03-2021 by Online Banking Section DBS Wing Page 7 of 10
STEP-8
After successful setting of 6 digits MPIN, entering debit card
details followed by ATM PIN is mandatory.
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STEP-9
After Activating Mobile Banking App, by default Primary Account
will be shown.
If customer wants to add more account linked to same customer
ID, Click on “Add New Account” button present in bottom.
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STEP-10
Enter Account Number which you want to add and then re-enter
the same and tap to continue.
Make sure entered account number is linked with the same
customer id in CBS which is used while on-boarding.
Maximum 4 accounts can be added in CANDI App which is linked to the
same customer ID.
Mobile banking facility is extended to following accounts for the above
Mentioned customers:
CASA accounts - Savings Bank, Current Account and Overdraft Account.
Joint Account/s with Operating Instructions Either OR Survivor only-
Joint or First (JOF) & Joint or Others (JOO) Account Number can be added.
Updated as on 08-03-2021 by Online Banking Section DBS Wing Page 10 of 10
