Business Communication

CHAPTER 1 ENGLISH GRAMMAR AND ITS USAGE

MCQs
PRACTICE QUESTIONS
1. A __________ sentence contains only one finite verb and can make only one complete
statement.
(a) Simplex (b) Compound
(c) Complex (d) None of the above
2. It is used to construct word to clarify meaning. It links words to form compound word.
(a) The Hyphen (-) (b) Comma (,)
(c) Full stop (.) (d) None of the above.
3. Does wood sink in water? (Which word is a material noun?)
(a) sink (b) does
(c) water (d) wood
4. My mother wears gold jewelry, (which word is a material noun?)
(a) Wears
(b) jewelry
(c) mother
(d) gold
5. Crowd was on main street. (Which word is a collective noun?)
(a) crowd
(b) main
(c) on
(d) street
6. They gazed across valley. (Which word is a common noun?)
(a) across
(b) gazed
(c) they
(d) valley
7. Honesty is best policy. (Which word is an abstract noun?)
(a) best
(b) Honesty
(c) policy
(d) the
8. I believe in his honesty. (Which word is an abstract noun?)
(a) in
(b) believe
(c) honesty
(d) I
9. Kiran performance was not impressive in test. (Which word is a proper noun?)
(a) test
(b) impressive
(c) Kiran
(d) Performance
10. Heroes never lay down their words. (Which word is a plural noun?)
(a) never
(b) heroes
(c) lay down
(d) words.
11. Moon shines at night, (which word is a proper noun?)
(a) Moon
(b) night
(c) Shines
(d) At
12. We need peace in our state. (Which word is an abstract noun?)
(a) state
(b) peace
(c) need
(d) our
13. What a great idea! He cried. (Which word is a countable noun?)
(a) great
(b) what
(c) cried
(d) idea
14. Can you give me some advice? (Which word is an uncountable noun?)
(a) some
(b) give
(c) you
(d) advice
15. Children broke window pane. (Which word is a plural noun?)
(a) broke
(b) window pane
(c) children
(d) the
16. Where was Sara? Did you see her? (Which word is a proper noun?)
(a) Was
(b) where
(c) Sara
(d) See
17. How many students in your class? (Which word is a countable noun?)
(a) many
(b) students
(c) class
(d) your
18. My chair is made of wood. (Which word is a material noun?)
(a) wood
(b) made of
(c) chair
(d) my
19. Rice is my favorite dish. (Which word is an uncountable noun?)
(a) my
(b) dish
(c) favorite
(d) rice
20. My mother is a wise lady. (Which word is an abstract noun?)
(a) lady
(b) my
(c) wise
(d) mother
21. Do not hide fact. (Which word is word a countable noun?)
(a) hide
(b) the
(c) fact
(d) do not
22. Why do you tell a lie? (Which word is an abstract noun?)
(a) tell
(b) lie
(c) you
(d) why
23. We get wool from sheep. (Which word is a material noun?)
(a) sheep
(b) wool
(c) get
(d) from
24. You can settle everything in a friendly manner. (Which word is concrete noun)
(a) settle
(b) can
(c) friendly manner
(d) you
25. Taj Mahal is a sign of love. (Which word is a proper noun?)
(a) Taj Mahal
(b) sing
(c) love
(d) is
26. Beauty does not need any ornaments. (Which word is an uncountable noun?)
(a) need
(b) beauty
(c) any
(d) ornaments.
27. He was reading a newspaper. (Which word is a common noun?)
(a) newspaper
(b) was
(c) a
(d) he
28. My family supports me. (Which word is a collective noun?)
(a) family
(b) me
(c) supports
(d) my
29. My grandfather walks extremely slowly. The adverb "extremely" modifies
(a) verb
(b) adverb
(c) noun
(d) pronoun
30. Your roommate drives quite fast, doesn't she? The adverb "quite" modifies
(a) verb
(b) adjective
(c) adverb
(d) noun
31. We rarely go to the movies on the weekends. The adverb "rarely" modifies
(a) adverb
(b) pronoun
(c) verb
(d) noun
32. Our house is practically on the highway. The adverb "practically" modifies
(a) sentence
(b) prepositional phrase
(c) verb
(d) conjunction
33. Obviously, I could be wrong. The adverb "obviously" modifies
(a) verb
(b) pronoun
(c) clause
(d) noun
34. My niece reads well for a five-year old. The word "well" is
(a) adjective
(b) adverb
(c) verb
(d) pronoun
35. Your friend Robert drives a fast car. The word "fast" is
(a) pronoun
(b) adverb
(c) adjective
(d) noun
36. I never buy fruit at the grocery store. The word "never" is
(a) preposition
(b) adverb
(c) adjective
(d) noun
37. That's a lovely painting. The word "lovely" is
(a) adverb
(b) adjective
(c) verb
(d) noun
38. Sometimes I feel very lonely. The word "lonely" is
(a) adjective
(b) adverb
(c) conjunction
(d) noun
39. An interjection is __________.
(a) an exclamation which shows thoughts or feelings
(b) a meaningless string of sounds
(c) the same as an adjective
(d) None of these
40. Which of the following interjections is NOT an expression of surprise or wonder?
(a) Gee!
(b) Gosh!
(c) Boo!
(d) None of these
41. You are vegetarian and you are offered a dish of raw meat. What do you think?
(a) Ugh!
(b) Hurrah!
(c) Yippee!
(d) can’t say
42. Somebody has just stepped on your toe. Which interjection would best fit the situation?
(a) Yoo-hoo!
(b) Ouch!
(c) Eh!
(d) can’t say
43. You are most likely to hear or use the interjection boo __________.
(a) at a theatrical performance
(b) while listening to a political speech
(c) on both of the above mentioned occasions
(d) None of these
44. __________, Mary! Come here! I want to talk to you.
(a) Oops
(b) Mmm
(c) Hey
(d) All of these
45. The interjections 'blimey' and 'crickey' imply __________.
(a) joy
(b) surprise or wonder
(c) irritation
46. Your children are making a lot of noise and you want to hear the news on the radio. How do
you urge silence?
(a) Shh!
(b) Tut-tut.
(c) Ow!
47. Which of the following interjections is NOT used when cheering for a team?
(a) Rah!
(b) Yay!
(c) Yikes!
48. __________ ! The spinach soup is out of this world!
(a) Mmm
(b) Yuk
(c) Uh
49. A: I scored 660 points at the TOEFL test!
B: ! That's amazing!
(a) Wow
(b) Aha
(c) Woe
50. __________ I hear someone whispering my name.
(a) Ah!
(b) Oh!
(c) Hush!
(d) Wow!
51. __________ that feels amazing.
(a) Bah!
(b) Phew!
(c) Yeah!
(d) Ahh!
52. __________ I have passed the exam.
(a) Hurrah!
(b) Ahh!
(c) Wow!
(d) Hey!
53. Let us play __________ chess
(a) no article
(b) a
(c) an
(d) the
54. She wants to become __________ engineer.
(a) a
(b) an
(c) the
(d) no Article
55. He hopes to join __________ university soon
(a) a
(b) an
(c) the
(d) no article
56. __________ Oranges are grown in Nagpur
(a) a
(b) an
(c) the
(d) no article
57. This is __________ car I bought yesterday
(a) no article
(b) a
(c) an
(d) the
58. Which of the following is the prefix of ‘Polite’?
(a) Im
(b) Dis
(c) In
59. Which of the following is the prefix of ‘Respect’?
(a) Un
(b) Ir
(c) Dis
60. Which of the following is the prefix of ‘Appear’?
(a) Dis
(b) Re
(c) Un
(d) Both (a) and (b)
61. Which of the following is the prefix of ‘Likely’?
(a) Im
(b) Un
(c) In
62. Which of the following is the prefix of ‘Logical’?
(a) Ir
(b) II
(c) Re
63. Which of the following is the prefix of ‘Loyal’?
(a) Dis
(b) Ir
(c) Mis
64. Which of the following is the prefix of ‘Inform’?
(a) Un
(b) Pre
(c) Mis
65. Which of the following is the prefix of ‘Historic’?
(a) Un
(b) Dis
(c) Pre
66. Which of the following is the prefix of ‘Driver’?
(a) Over
(b) Co
(c) Mis
67. Which of the following is the prefix of ‘Spell’?
(a) Mis
(b) Dis
(c) Over
68. Which of these is not a punctuation mark?
(a) Full stop
(b) Comma
(c) Colon
(d) Hashtag
69. The full stop is used at the end of an indirect question.
(a) True
(b) False
70. Which of these is used after a nominative absolute?
(a) Colon
(b) Comma
(c) Full stop
(d) Question mark
71. Which of these is used to separate short co-ordinate clauses of a compound sentence?
(a) Semicolon
(b) Comma
(c) Full stop
(d) Colon
72. Which of these is used to separate a series of loosely related clauses?
(a) Comma
(b) Full stop
(c) Semicolon
(d) Colon
73. Which of these is used between sentences which are grammatically independent?
(a) Colon
(b) Semicolon
(c) Comma
(d) Hyphen
74. Which of these is used to convey proportions?
(a) Semicolon
(b) Colon
(c) Comma
(d) Hyphen
75. Choose the correct statement:
(a) My aunt who lives in Mumbai is a doctor.
(b) My aunt, who lives in Mumbai, is a doctor.
(c) My aunt, who lives in Mumbai is a doctor.
(d) My aunt who lives in Mumbai, is a doctor.
76. Choose the correct statement:
(a) I met a beautiful, European woman.
(b) I met a beautiful European woman.
(c) I met a beautiful European, woman.
(d) I met a beautiful, European, woman.

Answer

1 (d) 2 (a) 3 (d) 4 (d) 5 (a) 6 (d)

 7 (b) 8 (c) 9 (c) 10 (b) 11 (a) 12 (b)

13 (d) 14 (d) 15 (c) 16 (c) 17 (b) 18 (a)

19 (d) 20 (c) 21 (c) 22 (b) 23 (b) 24 (c)

25 (a) 26 (b) 27 (a) 28 (a) 29 (b) 30 (c)

31 (c) 32 (b) 33 (c) 34 (b) 35 (c) 36 (b)

37 (b) 38 (a) 39 (a) 40 (c) 41 (a) 42 (a)

43 (b) 44 (c) 45 (b) 46 (a) 47 (c) 48 (a)

49 (a) 50 (c) 51 (d) 52 (a) 53 (a) 54 (b)

55 (a) 56 (d) 57 (d) 58 (a) 59 (c) 60 (d)

61 (b) 62 (b) 63 (a) 64 (c) 65 (c) 66 (b)

67 (a) 68 (d) 69 (a) 70 (b) 71 (b) 72 (c)

73 (a) 74 (b) 75 (b) 76 (b)

PAST YEAR QUESTIONS

QUESTIONS OF DECEMBER 2012
1. __________ Taj Mahal is situated in Agra. Fill in the blank using correct article.
(a) A
(b) An
(c) The
(d) None of the above.
2. The passive voice of the sentence ‘I killed a snake’ is :
(a) I have killed a snake
(b) A snake is killed
(c) A snake was killed by me
(d) A snake has been killed by me.
3. Which one of the following is a definite article and is always specific ?
(a) The
(b) A
(c) An
(d) None of the above
4. Which one of the following is used to enclose certain contents which the writer sets out apart
so that the flow of the sentence is not interrupted ?
(a) Brackets
(b) Quotation marks
(c) Comma
(d) Colon
5. Which of the following is an example of present indefinite tense ?
(a) I went to office yesterday.
(b) I go to office everyday
(c) I had been to office
(d) I am going to office
6. The apostrophe (‘) is used to :
(a) Denote possession and other kind of relationship
(b) Introduce direct speech
(c) Join words and sentences
(d) Point out the reader’s attention forward
7. The object in the sentence ‘Ram opened the door’ is :
(a) Ram
(b) Opened
(c) The
(d) Door
8. What does the prefix ‘poly’ in the word polygon denotes ?
(a) Huge
(b) Small
(c) Many
(d) Single
9. Which one of the following prefixes express contempt, disapproved, bad or wrong?
(a) Status prefix
(b) Derivative prefix
(c) Pejorative prefix
(d) Place prefix
10. Which one of the following sentences is grammatically correct ?
(a) I will be go to school
(b) I go to school daily
(c) I will go to school yesterday
(d) I goes to school
SOLUTIONS OF DECEMBER 2012
1. (c) The Taj Mahal is situated in Agra.
2. (c) The passive voice of the sentence‘I killed a snake’is “A snake was killed by me”.
3. (a) The is a definite article and is always specific.
4. (a) Brackets are used to enclose certain contents which the writer sets out a part so that flow
of the sentence is not interrupted.
5. (b) Example of present Indefinite tense is I go to office everyday.
6. (a) The apostrophe (') is used to Denote possession and other kind of relationship.
7. (d) The Object in the sentence ‘Ram opened the door’ is door. Object is described as a noun
in sentence. Hence, Object is the “door”.
8. (c) Prefix ‘poly’ in the word polygon denotes Many.
9. (c) Pejorative prefix express contempt, disapproved bad on wrong.
10. (b) ‘I go to school daily’ is a grammatically correct sentence.
QUESTIONS OF JUNE 2013
1. Which one of the following is grammatically correct?
(a) I bought three dozens bananas
(b) I bought three dozen bananas
(c) I bought three dozens banana
(d) I bought three dozen banana.
2. Don’t worry we are prepared anything. Which one of the following is the correct preposition
to fill-in the blank space ?
(a) By
(b) From
(c) To
(d) For
3. Ram scored overall 99% marks. No other student of his class could do this. On the basis of
his performance we may say:
(a) Ram is an intelligent student of his class
(b) Ram is more intelligent student in his class
(c) Ram is the most intelligent student of his class
(d) Ram is one of the more intelligent boys of his class.
SOLUTIONS OF JUNE 2013
1. (b) The sentence “I bought three dozen bananas” is grammatically correct.
2. (d) Don’t worry we are prepared for any thing is the correct preposition.
3. (c) Ram scored overall 99% marks. No other student of his class could do this. On the basis
of his performance we can say that - Ram is the most intelligent student of his class.
QUESTIONS OF DECEMBER 2013
1. Which of the following is main function of an Apostrophe (')?
(a) To point the reader’s attention forward
(b) To separate two or more independent clauses
(c) To denote possession and other kinds of relationship
(d) To link contracting statements.
2. Which of the following is a definite article?
(a) A
(b) An
(c) The
(d) All of the above.
3. Which of the following is passive voice of “Shahjahan built Taj Mahal” ?
(a) Taj Mahal is built by Shahjahan.
(b) Taj Mahal was built by Shahjahan.
(c) Taj Mahal was build by Shahjahan.
(d) Taj Mahal built by Shahjahan.
4. Which of the following is grammatically correct ?
(a) A snake was kill by me.
(b) You are request to come daily.
(c) Company Secretaries are also known as governance professionals.
(d) Mahesh is more intelligent student of the class.
5. __________ means incapable of making mistakes.
(a) Intelligent
(b) Infallible
(c) Incongruous
(d) Indispensable
SOLUTIONS OF DECEMBER 2013
1. (c) The main function of an Apostrophe (‘) is
(i) To denote possession and other kinds of relationship.
(ii) Contraction of words.
2. (c) The' is the definite article and is always specific referring to a definite or only thing person
or entity. It is also used to indicate specificity and uniqueness.
3. (b) Passive voice of “Shahjahan built Taj Mahal” is “Taj Mahal was built by Shahjahan.”
4. (c) Grammatically correct statements are as follows :
(a) A snake was killed by me.
(b) You are requested to come daily.
(c) Mahesh is the most intelligent student of the class.
Thus, option C is grammatically correct.
5. (b) Infallible means incapable of making mistakes.
QUESTIONS OF JUNE 2014
1. Correct definition of noun is:
(a) It indicates some action
(b) It indicates some quality
(c) It is the name of any person, place or thing
(d) None of the above.
2. __________ is used to denote possession and other kinds of relationship.
(a) Full stop
(b) Comma
(c) Hyphen
(d) Apostrophe
3. Advise is a __________
(a) Noun
(b) Verb
(c) Conjunction
(d) Preposition.
4. If a sentence contains only one finite verb, it is called.
(a) Complex sentence
(b) Compound sentence
(c) Simple sentence
(d) Paragraph
SOLUTIONS OF JUNE 2014
1. (c) The correct definition of noun is : “Noun is the name of any person, place or thing”.
Hence, option (c) is correct.
2. (d) An apostrophe is used to denote possession and other kinds of relationship. For e.g.: It
was the Court's order.
3. (b) Advise is a verb because verb indicates action. Advise offer suggestions about the best
course of action to someone.
For e.g.: “I advised him to go home”.
4. (c) Simple sentence contains one finite verb and can make only one complete statement.
QUESTIONS OF DECEMBER 2014
1. It is used to denote possession and other kinds of relationship and contradictions of:
(a) Comma
(b) The Hypen
(c) An Apostrophe
(d) Full Stop.
SOLUTIONS OF DECEMBER 2014
1. (c) ‘Apostrophe’ (’) is used to denote possession and other kinds of relationship. E.g. This is
Walters’ Book.
QUESTIONS OF JUNE 2015
1. It is used to link words to form a compound word:
(a) Slash
(b) Full stop
(c) Hyphen
(d) Comma.
SOLUTIONS OF JUNE 2015
1. (c) Hyphen is usually used to link words to form a compound word for example get-together,
hand-picked.
QUESTIONS OF DECEMBER 2015
1. It links words to form compound word:
(a) The comma
(b) Full stop
(c) Both (a) and (b)
(d) The Hyphen
2. Advice is a __________ ?
(a) Article
(b) Verb
(c) Noun
(d) Pronoun
SOLUTIONS OF DECEMBER 2015
1. (d) Hyphen helps in forming compound words. Example: ex-partner.
2. (c) Advice is a noun and the end-sound is ‘s’.
QUESTIONS OF JUNE 2016
1. It is used to link words to form a compound word.
(a) Hyphen
(b) Full Stop
(c) Slash
(d) Comma.
2. The part of speech that is used to name or identify a person, place, thing, quality, or action is
known as:
(a) Noun
(b) Adverb
(c) Pronoun
(d) Adjective.
SOLUTIONS OF JUNE - 2016
1. (a) Hyphen is used to link words to form a compound word. It is used between words to
clarify meaning. The use of hyphen varies in different places.
2. (a) The part of speech that is used to name or identify a person, place, thing, quality, or
actions is known as noun. It is one of the eight classes of part of speech in English.
QUESTIONS OF DECEMBER - 2016
1. It is used to link words to form a compound word:
(a) Comma
(b) Hyphen
(c) Slash
(d) Full stop.
2. “A set of forms taken by a verb to indicate the time (and sometimes the continuance or
completeness) of the action in relation to the time of the utterance”, is the meaning that the
concise Oxford Dictionary assigns to the word:
(a) Tense
(b) Noun
(c) Pronoun
(d) Verb
SOLUTIONS OF DECEMBER 2016
1. (b) Hyphen: It is used between words to clarify meaning. It also links words to form a
compound word.
The use of hyphen varies in different places; therefore there are no complete set of rules that
can be applied to use of hyphen.
2. (a) “A set of forms taken by a verb to indicate the time and sometimes the continuance or
completeness of the action in relation to the time of the utterance” is the meaning that the
concise Oxford Dictionary assigns to the word “TENSE”.
The word ‘tense’ comes from latin word tempus, meaning time.
QUESTIONS OF JUNE 2017
1. “A set of forms taken by a verb to indicate the time (and sometimes the continuance or
completeness) of the action in relation to the time of the utterance” is the meaning that the
Concise Oxford Dictionary assigns to the word.
(a) Tense
(b) Pronoun
(c) Verb
(d) Noun
2. The word “Advice” is a __________.
(a) Noun
(b) Article
(c) Preposition
(d) Verb.
3. It is used to denote possession and other kinds of relationship and contractions of words:
(a) A full stop
(b) A comma
(c) An Apostrophe
(d) A hyphen
SOLUTIONS OF JUNE 2017
1. (a) “A set of forms taken by a verb to indicate the time (and sometimes the continuance or
completeness) of the action in relation to the time of the utterance"; is the meaning that the
Concise Oxford Dictionary assigns to the word ‘Tense’. The word tense comes from Latin
word tempus, meaning time. Hence, we may define Tense as that form of a verb which shows
the time and the state of an action or event.
2. (d) Advise: Advise is a verb and the end sound is-z.
Eg:- My father advised me to work hard.
3. (c) An Apostrophe (’) is used
(i) to denote possession and other kinds of relationship.
Eg: This is Walter’s book.
(ii) contractions of words.
Eg: It was the Court’s order.
Isn’t (is not) it a great day?
Can’t (cannot) you come today?
O’er (over) the hills.
Possession and other kinds of relationship.
QUESTIONS OF DECEMBER 2017
1. It is a morpheme (minimal meaning language unit) added at the end of a word to form a
derivative:
(a) Suffix
(b) Interjection
(c) Conjunction
(d) Prefix
2. The part of speech that is used to name or identify a person, place, thing or action is known
as:
(a) Adverb
(b) Adjective
(c) Pronoun
(d) Noun
SOLUTIONS OF DECEMBER 2017
1. (a) Any word added at the end of a word to form a derivative is called a suffix.
2. (d) Noun is a name of a person, place or thing or action or animal.
 QUESTIONS OF JUNE 2018
1. Ram scored overall 99% marks. No other students of his class could do this. On the basis of
his performance we may say:
(a) Ram is an intelligent student of his class
(b) Ram is more intelligent student in his class
(c) Ram is the most intelligent student of his class
(d) Ram is one of the more intelligent boys in his class.
SOLUTIONS OF JUNE 2018
1. (c) Ram is the most intelligent boy in the class because he scored overall 99% in the class
and no one can do this.
QUESTIONS OF DECEMBER 2018
1. __________ are those that denote the meaning of removing something or depriving
something or someone?
(a) Reversative Prefix
(b) Pejorative Prefix
(c) Time Prefix
(d) Derivative Prefix
2. Which punctuation is used to separate sentences?
(a) Comma (b) Full stop
(c) Hyphen (d) Space
SOLUTIONS OF DECEMBER 2018
1. (d) Derivative Prefix are those that denote the meaning of removing something or depriving
something or someone.
2. (d) Space is used to separate words, sentence, etc.
QUESTIONS OF JUNE 2019
1. Which of the following is main function of an Apostrophe (‘)?
(a) To point the reader’s attention forward
(b) To separate two more independent clauses
(c) To denote possession and other kinds of relationship
(d) To link contracting statements
2. Which of the following is a definite article ?
(a) A
(b) An
(c) The
(d) All of the above
3. Which of the following is passive voice of “Shahjahan built Taj Mahal”?
(a) Taj Mahal is built by Shahjahan.
(b) Taj Mahal was built by Shahjahan.
(c) Taj Mahal was build by Shahjahan.
(d) Taj Mahal built by Shahjahan.
4. Which of the following is grammatically correct?
(a) A Snake was kill by me.
(b) You are request to come daily.
(c) Company Secretaries are also known as governance professionals.
(d) Mahesh is more intelligent student of the class.
SOLUTIONS OF JUNE 2019
1. (c) Apostrophe (‘) main function -
To denote possession and other kinds of relationship.
2. (c) ‘The’ is used to denote a particular noun and is a definite article.
3. (b) ‘Taj Mahal was built by Shahjahan’ is a passive statement.
4. (c) Company Secretaries are also known as governance professionals is absolutely
grammatically correct.
QUESTIONS OF DECEMBER 2019
1. ‘Advice’ is:
(a) Pronoun
(b) Article
(c) Noun
(d) None
SOLUTIONS OF DECEMBER 2019
1. (c) Homonyms are several pairs or groups of words have similar sound. For example:
Advice - Advise
Where; Advice is a noun the end sound is - s.
Advise is a verb and end sound is - z.
 CHAPTER 2 ENRICHING VOCABULARY

MCQs
PRACTICE QUESTIONS
1. Which of the following is not a German Abbreviation?
(a) S.d.
(b) WWE
(c) P.S.
(d) N.N.
2. Which of the following is not a Latin Abbreviation?
(a) vs. (b) a.v.
(c) Bez (d) i.a.
3. Which of the following is not a French Abbreviation?
(a) Lit (b) Orig
(c) U.S. (d) N.B.
4. Which is not a proverb:
(a) Sweet are the uses of adversity
(b) to scatter to the winds
(c) A rose would smell as sweet by any other name
(d) A closed mouth catches no flies
5. What does the idiom mean “To scatter to the winds”
(a) To waste
(b) Prove of something
(c) To prejudice another person
(d) To deteriorate badly
6. Which word explains the following sentence “To search thoroughly”.
(a) Vandal
(b) Genocide
(c) Ransack
(d) Amnesty
7. Which word explains the following group of words “Coming at the right time”.
(a) Opportune
(b) Benefactor
(c) Quisling
(d) Panacea
8. Find out the antonym of the word “Meager”
(a) Empty
(b) Plentiful
(c) Both (a) or (b)
(d) None of the above
9. To transform into a purer or idealised form means.
(a) Sublimate
(b) Ransack
(c) Vandal
(d) Revive
10. The Latin word “bonafide” means:
(a) Strange
(b) Good faith
(c) Colleague
(d) None of the above
11. BCC stands for:
(a) Blind copy carbon
(b) Before carbon copy
(c) Blind carbon copy
(d) Before copy carbon
12. VAT stands for:
(a) Value Added Tax
(b) Value Addition Tax
(c) Value Abstract Tax
(d) Value Added Text
13. Alma mater means:
(a) A school or college which one has to attend
(b) A public apology
(c) Preliminary matter
(d) None of the above
14. The proverb “To rob peter to, pay paul” means:
(a) Things take time to complete and to mature
(b) To harm one person in order to benefit the other
(c) You judge a man’s worth by his clothes
(d) A man is judged by sort of friends he has.
15. WWW stands for:
(a) World wide web
(b) Wide word web
(c) Web world wide
(d) None of the above.
16. Agnostic means:
(a) One who perform gymnastic frets
(b) The action of attacking with provocation
(c) Science of production, transmission
(d) None of the above.
17. There are several pairs or group of words that are similar but are different in spelling and
meaning.
(a) Antonyms
(b) Homonyms
(c) Synonyms
(d) None of the above.
18. An ostentatious and inappropriate display of learning is :
(a) Jargon
(b) Pedantry
(c) Verbosity
(d) Vocabulary.

Answer

1 (c) 2 (c) 3 (d) 4 (b) 5 (a) 6 (c)

7 (a) 8 (b) 9 (a) 10 (b) 11 (c) 12 (a)

13 (a) 14 (b) 15 (a) 16 (d) 17 (d) 18 (a)

PAST YEAR QUESTIONS

QUESTIONS OF DECEMBER 2012
1. Identify the correctly spelt word:
(a) Occasion (b) Occassion
(c) Ocassion (d) Occasoin
2. The abbreviation ‘E&OE’ stands for:
(a) Errors and Omitted Errors
(b) Expected and Omitted errors
(c) Errors and Omissions excepted
(d) Exceptions and omissions encountered.
3. The proverb “apparel often proclaims the man” means :
(a) Clothes are everything
(b) You judge a man’s worth by his clothes
(c) Apparels are expensive
(d) None of the above.
4. Fax is the abbreviation of:
(a) Fascimile (b) Fascile
(c) Fascicle (d) Fiscal
5. What does the idiom ‘to split hairs’ mean?
(a) Argue on major points
(b) Argue on minor points
(c) Not to argue
(d) Brainstorming
6. ‘Expired’ is a synonym of:
(a) Illegal (b) Lapsed
(c) Dishonoured (d) Matured
7. Who is called a ‘Connoisseur’ ?
(a) One who gives friendly help
(b) One who performs gymnastic feats
(c) An expert judge in the matter of taste
(d) A member of royal family of taste
8. A word opposite to another word:
(a) Antonym (b) Synonym
(c) Homophones (d) Idiom
9. __________ err is human, __________ forgive is divine.
(a) One (b) To
(c) Into (d) From
10. Who is philanthropist?
(a) One who gives friendly help
(b) One who is master of his words.
(c) One who is dissatisfied and inclined to rebel
(d) One who seeks to promote the welfare of others especially by donating money for good
causes.
11. Which one of the following is the antonym of the word ‘bankrupt’?
(a) Solvent
(b) Despair
(c) Expensive
(d) All of the above
12. What is meant by ‘ab initio’?
(a) List of additions
(b) From the Orgin
(c) From the beginning
(d) According to value
13. The expression ‘to formally put an end to’ means:
(a) Abolish
(b) Abandon
(c) Excerpt
(d) None of the above
14. The Latin word ‘Bona fide’ means:
(a) Stranger
(b) In good faith
(c) Colleague
(d) None of the above
15. A person chosen by disputing parties to settle their differences is called:
(a) Agent
(b) Partner
(c) Arbitrator
(d) Owner
16. The process by which green plants prepare their own food is known as:
(a) Photosynthesis
(b) Symbiosis
(c) Perspiration
(d) Bio chemistry
17. One who calculates insurance and annuity premium is known as —
(a) Investor
(b) Insurer
(c) Actuary
(d) Atheist
SOLUTIONS OF DECEMBER 2012
1. (a) The correct spelling among the following option is occasion.
2. (c) The Abbreviation ‘E & OE’ stands for Errors and Omission
Excepted as this abbreviation is used in Invoices, or any document related to figures.
3. (b) The proverb “ apparel often proclaims the man" means that you judge a man’s worth by
his clothes. Thus means that man’s status can be judged by his dressing sense and his
attitude.
4. (a) Fax is the abbreviation of Fascimile.
5. (b) The idiom “to split hairs’ means to argue on minor points.
6. (b) The Synonym of expired is “Lapsed”.
7. (c) Connoisseur is a person who is an expert judge in the matter of taste.
8. (a) A word opposite to another word is called an Antonym.
9. (b) To err is human
To forgive is divine
10. (d) Philanthropist: One who seeks to promote the welfare of the others especially donating
money for good causes.
11 (a) Antonym of word ‘bankrupt’ is Solvent.
12. (c) Meaning of word ‘ab initio’ is “from the beginning”.
13. (a) Meaning of the sentence is ‘to formally put an end to’ is to Abolish.
14. (b) Latin word ‘Bona fide’ means “In good faith”.
15. (c) A person chosen by disputing parties to settle their differences is called an Arbitrator.
16. (a) The process by which green plants prepare their own food is known as Photosynthesis.
17. (c) One who calculates insurance and annuity premium is known as Actuary.
QUESTIONS OF JUNE 2013
1. A remedy for all diseases or difficulties is called:
(a) Panacea (b) Concrete
(c) Numismatics (d) Philistine.
2. The quality of expressing much in few words is known as:
(a) Exigency (b) Brevity
(c) Apprises (d) None of the above.
3. The place where an aeroplane is housed is known as:
(a) Shed (b) Yard
(c) Cold storage (d) Hangar.
4. A person who seeks to promote the welfare of poor by donating money is known as:
(a) Benefactor (b) Philanthropist
(c) Collaborator (d) Ornithologist.
5. The Latin phrase mutatis mutandis stands for:
(a) With the necessary changes
(b) A way of doing something
(c) A deadlock
(d) Privilege entails responsibility.
6. The term ‘subjudice’ means:
(a) Not to be considered by judiciary
(b) Under judicial consideration
(c) Prohibited by law
(d) None of the above.
 SOLUTIONS OF JUNE 2013
1. (a) A remedy for all diseases or difficulties is called Panacea.
2. (b) The quality of expressing much in few words is known as Brevity. It means saying
something in brief.
3. (d) The place where an aeroplane is housed is known as Hangar.
4. (b) A person who seeks to promote the welfare of poor by donating money is known as
philanthropist.
5. (a) The Latin phrase mutatis mutandis stands for-with the necessary changes.
6. (b) The term ‘Subjudice’ means-under judicial consideration
QUESTIONS OF DECEMBER 2013
1. To play second fiddle’ means :
(a) To play the violin
(b) To meddle with something
(c) To take a subordinate part
(d) To cheat.
2. The meaning of Latin phrase ab initio is :
(a) From the origin
(b) From the beginning
(c) From the middle
(d) From the ages.
SOLUTIONS OF DECEMBER 2013
1. (c) To play second fiddle’means-to take a subordinate part.
2. (b) The meaning of Latin phrase 'ab initio’ is ‘from the beginning’.
QUESTIONS OF JUNE 2014
1. Opposite of word “Absolute":
(a) Complete (b) Limited
(c) Present (d) All of the above.
2. Choose the correct spelling:
(a) Ocassion (b) Occasion
(c) Occasion (d) Occassion
3. What are these : principal - Principle, Access-excess etc.
(a) Synonyms (b) Antonyms
(c) Homonyms (d) None of the above.
4. Write the full form of Ph. D:
(a) Philosophy Doctor (b) Philosophie Doctor
(c) Philosophiae Doctor (d) None of the above.
5. A remedy for all diseases or difficulties is called:
(a) Panacea (b) Concrete
(c) Numismatics (d) Phistine
6. Meaning of the word ‘to take a leap in the dark’.
(a) not to be reckless and impulsive
(b) take an action i.e. risked in the hope that it is correct.
(c) to fall in the dark
(d) to get a ray of hope
7. What is the meaning of word Thrive’ ?
(a) Prosper (b) Bold
(c) Flourish (d) Both (a) and (c)
8. How many syllable are there in two wordssatisfaction and satictation ?
(a) One (b) Two
(c) Three (d) Four
9. To flag a dead horse’ means:
(a) To make something less effective
(b) To be accepted satisfactorily
(c) Waste one’s energies on a lost cause
(d) To prejudice another person
10. ‘Exempli Gratia’ is a:
(a) Latin word (b) French word
(c) Greek word (d) None of the above
11. The quality of expressing much in few words is known as:
(a) Exigency (b) Brevity
(c) Apprises (d) None of the above.
12. What is the meaning of “Audacious”?
(a) Bold (b) Strong
(c) Weak (d) None of the above
SOLUTIONS OF JUNE 2014
1. (b) The opposite of word “Absolute” is “Limited”. Hence, option (b) is correct.
2. (b) The correct spelling of the word is “occasion” Thus, option (b) is correct.
3. (c) “Principal-Principle”. “Access-Excess” etc, are Homonyms because these are several
pairs or groups of words that are similar in sound but are different in spelling and meaning.
Thus, option (c) is correct.
4. (c) The full form of Ph. D. is Philosophiae Doctor which means Doctor (or Doctorate) of
Philosophy.
Thus option (c) is correct.
5. (a) A remedy for all diseases or difficulties is called panacea.
Thus option (a) is correct.
6. (b) The word, “to take a leap in the dark” means to take an action i.e., risked in the hope that
it is correct.
Thus option (b) is correct.
7. (d) Thrive means to prosper and flourish.
Thus answer is both (a) and (c)
8. (d) A syllable is a minimum rhythmic sound of spoken language. thus, the words -
satisfaction and satictation have four syllables.
9. (d) “To flog a dead horse” means “to prejudice another person”.
10. (a) ‘Exempli Gratia’is a latin word.
11. (b) The quality of expressing much in few words is known as Brevity.
It means saying something in brief.
12. (a) Audacious means bold.
QUESTIONS OF DECEMBER 2014
1. Which of the following is the abbreviate of latin abbreviation-e.g.
(a) Exempli gratia (b) Exm gratia
(c) Exem gratia (d) Example granted.
2. Which of the following is the meaning of the word “Audacious”?
(a) Weak (b) Bold
(c) Scared (d) Joy
3. Identify the correct spelling:
(a) Ocassion (b) Occasion
(c) Occasion (d) Occassion
4. “Out of the frying pan into the fire” means:
(a) It is easy
(b) From one kitchen to another
(c) From one trouble to another bigger trouble
(d) From one place to another.
SOLUTIONS OF DECEMBER 2014
1. (a) An abbreviation is a short way of writing a word or a phrase that could also be written out
in full. The abbreviate of Latin word-e.g. stands for exempli gratia.
2. (b) Meaning of the word:
“Audacious” - Bold, daring
3. (c) Correct spelling is “Occasion”
4. (c) Proverb:
“Out of the frying pan into the fire” means from one trouble to another big trouble.
QUESTIONS OF JUNE 2015
1. Which of the following is the meaning of the word “fastidious”?
(a) foolish (b) funny
(c) fussy (d) dead.
2. A syllable is the minimum rhythmic sound of a spoken language. How many syllables are
there in retribution, satisfaction and transatlantic?
(a) Four (b) Three
(c) Two (d) One.
3. What is meant by ‘ab initio’?
(a) From the beginning (b) From the end
(c) According to value (d) List of additions.
4. Which of the following is the meaning of the phrase “To mind one’s P’s and Q’s?
(a) Mind one’s own behaviour
(b) III treatment
(c) To be punctiliously careful about one’s speech or behavior
(d) To be careful.
5. Which of the following is the correct meaning of the word “manifestation”?
(a) Using or showing judgement
(b) Level of worthiness
(c) Outward or perceptible indication
(d) Lasting for an indefinitely long time.
SOLUTIONS OF JUNE 2015
1. (c) Fastidious = Fussy
2. (a) A syllable is the minimum rhythmic sound of spoken language. For example, there is
only one syllable in name, fame etc., two in confess and four in satisfaction and transatlantic.
3. (a) “Ab initio” means from the beginning.
4. (a) To mind one’s P’s and Q’s (to be punctiliously careful about ones speech or behaviours):
The manager suspects his chief clerk of dishonesty, and if the clerk does not mind his P's and
Q’s, he will soon find himself out of job.
5. (c) Manifestation = outward or perceptible indication.
QUESTIONS OF DECEMBER 2015
1. Which of the following is the meaning of the word idiom?
(a) Join words or even sentences conveying related ideas
(b) The shortened form of a word, phrase or text
(c) A literal translation of two - word combination
(d) None of the above
2. What is the meaning of “Audacious”?
(a) Bold (b) Strong
(c) Weak (d) All are applicable
3. Meaning of Idiom “to build castles in the air”:
(a) day dreaming
(b) To win favours by gifts
(c) To have to humiliate oneself
(d) To issue a challenge
4. What do you understand by ‘one strikes while iron is hot’?
(a) To extend
(b) To take immediate advantage of an opportunity
(c) To fall into a trap
(d) Both (a) and (b)
5. What do you understand by ‘esprit de corps’?
(a) Team spirit
(b) Animating spirit
(c) Group of people accompanying
(d) All are applicable
6. Idioms To make amends”:
(a) To change
(b) Make up for a wrong doing
(c) Both (a) and (b)
(d) None of the above
SOLUTIONS OF DECEMBER 2015
1. (c) A group of word established by the usage having meaning not deductible from the
individual word. A literal transaction of two word combination is called idiom.
2. (a) Meaning of ‘Audacious’ is Bold.
3. (a) Meaning of idiom ‘to build castles in the air’ is day-dreaming.
4. (b) The meaning of ‘One strikes while iron is hot’ is to take immediate advantage of an
opportunity.
5. (b) The meaning of french phrase ‘Esprit de corps’- The animating spirit of a particular group
like a regiment.
6. (b) The meaning of Idiom ‘to make amends’ is to compensate or make up for a wrong doing.
QUESTIONS OF JUNE 2016
1. Which of the following is the full form of Latin abbreviation i.e.?
(a) Idest (b) I st
(c) That is (d) I est.
2. Which of the following is the correct meaning of the idiom ‘To keep the wolf from the door”?
(a) To be silent about one’s intentions
(b) To discourage something
(c) To keep away extreme poverty and hunger
(d) To get into difficulty.
3. Which of the following is the opposite of the word “Bold”?
(a) Unlimited (b) Timid
(c) Outrageous (d) Limited.
 SOLUTIONS OF JUNE - 2016
1. (a) The full form of i.e. the latin abbreviations is “id est” “which means that is more precisely”.
It is commonly used to refine a general statement or provide additional information.
2. (c) The meaning of the idiom, ‘To keep the wolf from the door” is to keep away extreme
poverty and hunger.
3. (b) “Timid” is the opposite of the word “Bold” Antonym is a word opposite or contrary in
meaning to another word.
QUESTIONS OF DECEMBER - 2016
1. Which of the following is not true about jargon?
(a) Jargon should be preferred in formal communication
(b) Jargon is the language special to science, technology, art trade or a profession.
(c) Jargon can be military jargon, political jargon, management jargon etc.
(d) Private jargon should be avoided in general communication.
2. Which of the following is the correct meaning of the idiom “To Cry over spilt/spilled milk?
(a) Day dreaming
(b) Try to flatter
(c) To discourage something
(d) To Complain about things that cannot be changed.
SOLUTIONS OF DECEMBER 2016
1. (d) Jargon: Means a language that is unique to particular field, science or profession. There
is for instance legal jargon, political jargon, military jargon.
Jargon should be avoided in general communication.
2. (d) To cry over spilt/spilled milk:
(To complain about things that cannot be changed)
Eg: We have failed to build up a sizeable total against England’s first innings meagre total. It is
no use crying over spilt milk now.
QUESTIONS OF JUNE 2017
1. The french abbreviation “adj” means:
(a) Adverb (b) Adjective
(c) Adjourn (d) Adjunct.
2. Which of the following is the meaning of the idiom “cut off with a shilling”?
(a) To loose respect
(b) To reject, to throw aside
(c) To give someone a mere trifle in the will
(d) To depreciate.
SOLUTIONS OF JUNE 2017
1. (b) adj.: Adjective. Hence, option b is correct.
2. (c) Cut off with a shilling (to give someone a mere trifle in the will) Eg: The father was so
angry with the son over his marriage that he cut him off with a shilling.
 QUESTIONS OF DECEMBER 2017
1. RSVP is the abbreviation of the French words repondez sil vons plait and means:
(a) Reply if you please (b) Please come
(c) Please (d) Invitation
2. Which of the following is the correct meaning of the Indian “To get the upper hand or to get
the better of”?
(a) To become someone’s responsibility
(b) To be defeated in every contest
(c) To Prevail over
(d) To urge on
3. Which of the following is the meaning of the word ‘Insidious’?
(a) Funny (b) Innocent
(c) Cunning (d) Foolish
SOLUTIONS OF DECEMBER 2017
1. (a) The French abbreviation means:
Reply if you please.
2. (c) To get the Upper hand or to get the better off’ means To get into a stronger position’ than
someone else so that you are controlling the situation.
3. (c) Insidious - proceeding in subtle way with harmful effects.
QUESTIONS OF JUNE 2018
1. A remedy for all diseases or difficulties is called:
(a) Panacea
(b) Concrete
(c) Numismatics
(d) Philistine
2. The quality of expressing much in few words is known as:
(a) Exigency (b) Brevity
(c) Apprises (d) None of the above.
3. The place where an airplane is housed is known as:
(a) Shed (b) Yard
(c) Cold storage (d) Hangar
4. A person who seeks to promote the welfare of poor by donating money is known as:
(a) Benefactor (b) Philanthropist
(c) Collaborator (d) Ornithologist
5. The Latin phrase mutatis mutandis stands for:
(a) With the necessary changes
(b) A way of doing something
(c) A deadlock
(d) Privilege initials responsibility
6. The term ‘subjudice’ means:
(a) Not to be considered by judiciary
(b) Under judicial consideration
(c) Prohibited by law
(d) None of the above
SOLUTIONS OF JUNE 2018
1. (a) One word for remedy of all disease or difficulties is called Panacea.
2. (b) Brevity is the most important quality of business letter which means quality of expressing
much in few words.
3. (d) The place where Airplane is housed is known as Hangar.
4. (b) Person who seeks to promote the welfare of poor by donating Money is known as
Philanthropist and person who don’t seeks to promote welfare of poor is Misanthropist.
5. (a) Mutuatis Mutandis stands for with the necessary charges.
6. (b) The term ‘Subjudice’ means under judicial consideration.
QUESTIONS OF DECEMBER 2018
1. To build castle in the air means:
(a) Looking backward
(b) Day dreaming
(c) Either (a) or (b)
(d) Neither (a) nor (b)
SOLUTIONS OF DECEMBER 2018
1. (b) To build castle in the air means Day dreaming.
QUESTIONS OF JUNE 2019
1. “To Play Second Fiddle” means :
(a) To play with violin
(b) To meddle with something
(c) To take a subordinate part
(d) To cheat
2. __________ means incapable of making mistakes.
(a) Intelligent
(b) Infallible
(c) Incongruous
(d) Indispensable
3. The meaning of Latin phrase ab initio is:
(a) From the origin
(b) From the beginning
(c) From the middle
(d) From the ages
SOLUTIONS OF JUNE 2019
1. (c) “To Play Second Fiddle” means -
To take a subordinate part
2. (b) ‘Infallible’ means incapable of making mistakes.
3. (b) ab initio - from the beginning.
QUESTIONS OF DECEMBER 2019
1. To keep the wolf from the door’:
(a) To bring to sudden end
(b) To unite in order to achieve a shared aim
(c) To keep away extreme poverty and hunger
(d) To make a great fuss about a trifle.
2. What contain home truth as well as universal truth?
(a) Proverb
(b) Adjective
(c) Verb
(d) Phrases.
SOLUTIONS OF DECEMBER 2019
1. (c) Keep the wolf from the door means have enough money to avert hunger or starvation
(used hyperbolically).
2. (a) Proverbs contains home truths as well as universal truths. Naturally, therefore, they are
translatable so far as their meaning goes from one developed language to another.
For eg. - “Well begun is half done”.
CHAPTER 3 COMPREHENSION OF PASSAGE AND ART OF
SUMMARIZING

MCQs
PRACTICE QUESTIONS
Read the following passage and answer the questions 1-3
Opera refers to a dramatic art form, originating in Europe, in which the emotional content is
conveyed to the audience as much through music, both vocal and instrumental, as it is through
the lyrics. By contrast, in musical theater an actor's dramatic performance is primary, and the
music plays a lesser role. The drama in opera is presented using the primary elements of
theater such as scenery, costumes, and acting. However, the words of the opera, or libretto,
are sung rather than spoken. The singers are accompanied by a musical ensemble ranging
from a small instrumental ensemble to a full symphonic orchestra.
1. It is pointed out in the reading that opera __________.
(a) has developed under the influence of musical theater
(b) is a drama sung with the accompaniment of an orchestra
(c) is not a high-budget production
(d) is often performed in Europe
(e) is the most complex of all the performing arts
2. We can understand from the reading that __________.
(a) people are captivated more by opera than musical theater
(b) drama in opera is more important than the music
(c) orchestras in operas can vary considerably in size
(d) musical theater relies above all on music
(e) there is argument over whether the music is important or the words
in opera
3. It is stated in the reading that __________.
(a) acting and costumes are secondary to music in musical theater
(b) many people find musical theater more captivating than opera
(c) music in musical theater is not as important as it is in opera
(d) an opera requires a huge orchestra as well as a large choir
(e) opera doesn't have any properties in common with musical theater
Read the following passage and answer the questions 4-6
Dolphins are regarded as the friendliest creatures in the sea and stories of them helping
drowning sailors have been common since Roman times. The more we learn about dolphins,
the more we realize that their society is more complex than people previously imagined. They
look after other dolphins when they are ill, care for pregnant mothers and protect the weakest
in the community, as we do. Some scientists have suggested that dolphins have a language
but it is much more probable that they communicate with each other without needing words.
Could any of these mammals be more intelligent than man?
Certainly the most common argument in favor of man's superiority over them that we can kill
them more easily than they can kill us is the least satisfactory. On the contrary, the more we
discover about these remarkable creatures, the less we appear superior when we destroy
them.
4. It is clear from the passage that dolphins __________.
(a) don't want to be with us as much as we want to be with them
(b) are proven to be less intelligent than once thought
(c) have a reputation for being friendly to humans
(d) are the most powerful creatures that live in the oceans
(e) are capable of learning a language and communicating with humans
5. The fact that the writer of the passage thinks that we can kill dolphins more easily than they
can kill us __________.
(a) means that they are better adapted to their environment than we are
(b) shows that dolphins have a very sophisticated form of communication
(c) proves that dolphins are not the most intelligent species at sea
(d) does not mean that we are superior to them
(e) proves that Dolphins have linguistic skills far beyond what we previously thought
6. One can infer from the reading that __________.
(a) dolphins are quite abundant in some areas of the world
(b) communication is the most fascinating aspect of the dolphins
(c) dolphins have skills that no other living creatures have such as the ability to think
(d) it is not usual for dolphins to communicate with each other
(e) dolphins have some social traits that are similar to those of humans
Read the following passage and answer the questions 7-9
Naval architects never claim that a ship is unsinkable, but the sinking of the passenger and-car
ferry Estonia in the Baltic surely should have never have happened. It was well designed and
carefully maintained. It carried the proper number of lifeboats. It had been thoroughly
inspected the day of its fatal voyage. Yet hours later, the Estonia rolled over and sank in a
cold, stormy night. It went down so quickly that most of those on board, caught in their dark,
flooding cabins, had no chance to save themselves: Of those who managed to scramble
overboard, only 139 survived. The rest died of hypothermia before the rescuers could pluck
them from the cold sea. The final death toll amounted to 912 souls. However, there were an
unpleasant number of questions about why the Estonia sank and why so many survivors were
men in the prime of life, while most of the dead were women, children and the elderly.
7. One can understand from the reading that __________.
(a) the lifesaving equipment did not work well and lifeboats could not be lowered
(b) design faults and incompetent crew contributed to the sinking of the Estonia ferry
(c) 139 people managed to leave the vessel but died in freezing water
(d) naval architects claimed that the Estonia was unsinkable
(e) most victims were trapped inside the boat as they were in their cabins
8. It is clear from the passage that the survivors of the accident __________.
(a) helped one another to overcome the tragedy that had affected them all
(b) were mostly young men but women, children and the elderly stood little chance
(c) helped save hundreds of lives
(d) are still suffering from severe post-traumatic stress disorder
(e) told the investigators nothing about the accident
9. According to the passage, when the Estonia sank, __________.
(a) there were only 139 passengers on board
(b) few of the passengers were asleep
(c) there were enough lifeboats for the number of people on board
(d) faster reaction by the crew could have increased the Estonia's chances of survival
(e) all the passengers had already moved out into the open decks
Read the following passage and answer the questions 10-12
Erosion of America's farmland by wind and water has been a problem since settlers first put
the prairies and grasslands under the plow in the nineteenth century. By the 1930s, more than
282 million acres of farmland were damaged by erosion. After 40 years of conservation efforts,
soil erosion has accelerated due to new demands placed on the land by heavy crop
production. In the years ahead, soil erosion and the pollution problems it causes are likely to
replace petroleum scarcity as the nation's most critical natural resource problem.
10. As we understand from the reading, today, soil erosion in America
(a) causes humans to place new demands on the land
(b) is worse than it was in the nineteenth century
(c) happens so slowly that it is hardly noticed
(d) is the most critical problem that the nation faces
(e) is worse in areas which have a lot of petroleum production
11. The author points out in the passage that erosion in America __________.
(a) has damaged 282 million acres ever since settlers first put the prairies and grasslands
under the plow
(b) has been so severe that it has forced people to abandon their settlements
(c) occurs only in areas with no vegetation
(d) can become a more serious problem in the future
(e) was on the decline before 1930s
12. It is pointed out in the reading that in America __________.
(a) petroleum is causing heavy soil erosion and pollution problems
(b) heavy crop production is necessary to meet the demands and to prevent a disaster
(c) soil erosion has been hastened due to the overuse of farming lands
(d) water is undoubtedly the largest cause of erosion
(e) there are many ways to reduce erosion

Answer
1 (b) 2 (c) 3 (c) 4 (c) 5 (d) 6 (e)

7 (e) 8 (b) 9 (c) 10 (b) 11 (d) 12 (c)

 CHAPTER 4 CONCEPT OF BUSINESS COMMUNICATION

MCQs
PRACTICE QUESTIONS
1. What does intra personal communication mean.
(a) Communication with ourselves
(b) Communication with other
(c) both (a) & (b)
(d) None of above
2. What does interpersonal communication mean.
(a) Communication with ourselves
(b) Communication with other
(c) Both (a) & (b)
(d) None of the above
3. “The language of a politician obscures the truth. The language of an artist reveals it.” Who
spoke these words ?
(a) Salman Rushdie
(b) John Keats
(c) Charles Darwin
(d) JM Keynes
4. “English has become the global language of business and finance.” Who spoke this line ?
(a) John Keats
(b) Salman Rushdie
(c) Nayantara Sehgal
(d) JM Keynes
5. “College teach one thing that is perhaps most valuable for the future employees to know.
This one basic skill is to organize and express ideas in writing and speaking.” Who spoke
these words ?
(a) Nayantara Sehgal
(b) Peter Drucker
(c) John Keats
(d) Salman Rushdie
6. Which of the following feature is not of communication ?
(a) Continuous
(b) Goal Oriented
(c) No flow of Message
(d) Inter-disciplinary Science
7. Study of Body language is known as —
(a) Anthropology
(b) Psychology
(c) Sociology
(d) Political science
8. Study of persuasion, perception and attitude.
(a) Anthropology
(b) Psychology
(c) Sociology
(d) Political science
9. Study of voting behaviour is known as.
(a) Sociology
(b) Political Science
(c) Anthropology
(d) Both (a) & (b)
10. Which of the following is not an importance of communication.
(a) Human Relation
(b) Inter-disciplinary science
(c) Personal Asset
(d) Public Relation
11. Which is not a type of verbal communication.
(a) Oral
(b) Written
(c) Visual
(d) Gestures
12. Which is not a type of Non Verbal Communication.
(a) Gestures (b) Movements
(c) Eye contacts (d) Visual
13. Which of the feature belongs to choice of means and mode of communication.
(a) Nature of organisation
(b) Variable Means
(c) Distance Involved
(d) None of these
14. __________ is necessary for the completion of communication process.
(a) Encoding
(b) Decoding
(c) Feedback
(d) None of the above
15. Which of the following is not a part of seven ‘C’s of Effective communication.
(a) Clarity of expression
(b) Conciseness in presentation
(c) Correctness of facts
(d) Completeness of information
16. Which mode of communication is internal communication.
(a) Verbal communication
(b) Non verbal communication
(c) Both (a) & (b)
(d) None of the above
17. Which is not a communication flow.
(a) Upward
(b) Horizontal
(c) Vertical
(d) Diagonal
18. Which is a barrier to communication.
(a) True assumption
(b) Trust and confidence
(c) Planned way
(d) Ambiguity
19. Communication is essentially a __________ process.
(a) One way
(b) Three way
(c) Four way
(d) Two way
20. Facial expression; gestures; eye contact; nodding the head and physical appearance are
the form of:
(a) Verbal Communication
(b) Oral Communication
(c) Non Verbal Communication
(d) Visual Communication
21. What is an essential part of Communication?
(a) Ongoing Process
(b) Goal oriented process
(c) To Create mutual understandings
(d) Feedback.
22. Which Communication is essential for insuring mutual co-operation and understanding
between different departments.
(a) Sound Communication
(b) Organizational Communication
(c) Persuasive Communication
(d) Oral Communication
23. Flow of messages through several networks.
(a) Sound Communication
(b) Organizational Communication
(c) Persuasive Communication
(d) Written Communication
24. Which form of communication has a strong cultural context.
(a) Verbal Communication
(b) Non-verbal Communication
(c) Both (a) & (b)
(d) Oral Communication
25. An advantage of oral communication is:
(a) Partial Listening
(b) Effective tool of persuasion in Management.
(c) One sided Activity
(d) No record or legal liability
26. What is a Coherence?
(a) Lack of poise
(b) Proper link between the sentence and the paragraphs.
(c) Confused thinking
(d) Branching off from the main streams of thought while writing the
evidence
27. There are __________ C’s of effective communication.
(a) Six
(b) Seven
(c) Four
(d) Nine
28. ‘Intrapersonal’ Communication includes two or more persons.
(a) True
(b) False, it includes only oneself.
(c) True, in internal organisation only
(d) True, in matrix organisation only
29. ‘Inter-disciplinary Science’ means-
(a) Knowledge from various other subjects
(b) Knowledge from various types of communication
(c) Knowledge from various sciences
(d) None of the above
30. Communication is personal
(a) Art
(b) Talent
(c) Asset
(d) (a) & (b)
31. Press Release, Radio, Presentation, video Conferencing, which one of these is odd?
(a) Presentation
(b) Video conferencing
(c) (a) & (d)
(d) Press Release
32. Coherent presentation is an important factor of communication Here ‘coherent’ stands for:
(a) Clear
(b) Easy & Soft
(c) Soft
(d) None
33. Which factor is not in consideration while Choosing means & mode of communication.
(a) Cost factor
(b) Nature & weather of locality
(c) Resources
(d) Distance involved
34. __________ function is discharged in reverse.
(a) Feedback
(b) Receiving
(c) Decoding
(d) Encoding
35. Memo, Fax, Circulars, Manuals; emails
Which of these cannot be used for external communication?
(a) Circulars
(b) Manuals
(c) Memo
(d) All of above
36. Which of these is odd?
Distortions, Ambiguity, Lack of Controlling false assumptions, implied meanings, passing
judgements.
(a) False assumptions & Passing judgements
(b) Ambiguity
(c) Distortions & False assumptions
(d) All are correct
37. ‘Verbosity means’.
(a) Use of fine language
(b) Use of superfluous words
(c) Use of rude and rough Language
(d) Use of Unethical ideas.
38. Abrupt means.
(a) Sudden and unexpected
(b) Drowsy and lazy
(c) Unclear
(d) Displeased
39. Communication is the exchange of:
(a) Facts
(b) Ideas
(c) Signs
(d) Both (a) and (b)
40. Plain Language Commission insisted that the USP (Unique Selling Proposition) of
business English should be:
(a) Ornamental
(b) Clarity
(c) Simplicity
(d) Both (b) and (c)
41. “The Language of a politician obscures the truth. The language of an artist reveals it” This
is said by
(a) Salman Rushdie
(b) Peter Drucker
(c) Sydney J Harris
(d) Nayantara Sehgal
42. “ Reading maketh a full man, writing an exact man, Conference a ready man” who spoke
these words.
(a) Peter Drucker
(b) Francis Beacon
(c) Sydney Harris
(d) Salman Rushdie
43. Which of the following is not an advantage of written communication
(a) More time consuming
(b) Accurate and precise
(c) Can be easily revised
(d) Sufficient time for planning
44. Oral communication includes:
(a) Type recorder
(b) Flip charts
(c) Intercom
(d) Both (a) and (c)
45. Which of the following is a disadvantage of oral communication.
(a) Saves time
(b) Economical
(c) no record for future preference
(d) None of these
46. Visual Communication includes:
(a) Maps
(b) Slider
(c) Graphs
(d) All of the above
47. Which of the following is not a type of audio visual Communication:
(a) Cinema
(b) Video Conferencing
(c) Neon Hoardings
(d) All of the above
48. Lack of planning acts as a communication barrier.
(a) True
(b) False, if it is well co-ordinated
(c) false, planning can never be a communication barrier
(d) None of the above
49. Which mode of Communication is external communication.
(a) Verbal Communication
(b) Non-verbal communication
(c) Both (a) and (b)
(d) None of the above

Answer
 1 (a) 2 (b) 3 (a) 4 (c) 5 (b) 6 (c)

7 (a) 8 (b) 9 (d) 10 (b) 11 (d) 12 (d)

13 (c) 14 (c) 15 (b) 16 (c) 17 (c) 18 (d)

19 (d) 20 (c) 21 (d) 22 (a) 23 (b) 24 (b)

25 (b) 26 (b) 27 (b) 28 (b) 29 (c) 30 (c)

31 (d) 32 (a) 33 (b) 34 (a) 35 (c) 36 (d)

37 (b) 38 (a) 39 (d) 40 (d) 41 (a) 42 (b)

43 (a) 44 (d) 45 (c) 46 (d) 47 (c) 48 (a)

49 (c)

PAST YEAR QUESTIONS

QUESTIONS OF DECEMBER 2012
1. ‘Agenda’ includes which skill of the following:
(a) Writing
(b) Oral
(c) Speaking
(d) Listening
2. Which one of the following is not a barrier to communication
(a) Distortion in communication
(b) Feedback
(c) Ambiguity
(d) Lack of trust
SOLUTIONS OF DECEMBER 2012
1. (a) Agenda is a document that outlines the content of a forthcoming meeting. It is usually
send alongwith notice of the meeting. It is not compulsory.
List of Agendas are:
(a) Minutes of last meeting
(b) Matter arising from the minutes
(c) Any other business
(d) Date of next meeting
Thus, Agenda is a document which includes writing skills.
2. (b) Barriers of Communication are the causes of misunderstanding and misinterpretations
of message communicated.
There are various types of barriers such as:
(a) Lack of Planning
(b) False Assumption
(c) Ambiguity
(d) Distortion
(e) Passing Judgement
(f) Implied meeting
(g) Lack of trust
Thus, “Feed back” is not the barrier to communication.
QUESTIONS OF JUNE 2013
1. Communication by the CEO of the organisation to the purchase officer is an example of:
(a) Upward communication
(b) Downward communication
(c) Horizontal communication
(d) Informal communication.
2. Crosswise communication is also known as communication.
(a) Vertical (b) Horizontal
(c) Diagonal (d) None of the above.
3. If you want to reduce miscommunication, you should:
(X) Start assuming
(Y) Talk to people
(Z) Improve your working environment The correct option is:
(a) (X)and(Y) (b) (Y) and (Z)
(c) (X) and (Z) (d) All of the above.
4. Which one of the following is not a barrier to communication?
(a) Incorrect choice of medium (b) Difference in status
(c) Trust level (d) Open communication channel.
5. Match the parts of communication process to their respective definition:

1. Receiver (i) It decodes the message to determine the meaning of the

message sent
2. Feedback (ii) An idea or an argument initially originates from here.

3. Medium (iii) After this process one cycle of interpersonal

communication is completed

4. Sender (iv) It may be in the form of a letter or report, fax or telegram,

telephone or email.

The correct option is:

(a) 1 (i), 2 (iii), 3 (iv), 4 (ii)
(b) 1 (iii), 2 (i), 3 (iv), 4 (ii)
(c) 1 (iv), 2 (iii), 3 (i), 4 (ii)
(d) 1 (ii), 2 (i), 3 (iv), 4 (iii).
SOLUTIONS OF JUNE 2013
1. (b) Communication by the CEO of the organisation to the purchase officer is an example of
downward communication.
Traditional organisation have a vertical structure. All the important decisions are taken at the
top. These are communicated through different levels of hierarchy to the workers at lower
levels which is possible by downward communication.
2. (c) Crosswise Communication is also known as Diagonal Communication. Diagonal
communication is based on co-operation, goodwill and respect between the parties
concerned. Here the people are able to talk to lower/higher ranks freely rather than waiting.
3. (b) Communication failures may be caused due to many reasons which need to be kept in
mind so as to reduce miscommunication:
(i) Sender must avoid false assumptions.
(ii) Message must be send with adequate planning.
(iii) There must be no ambiguity in the message send.
(iv) Sender must talk to people to solve their queries.
(v) Working requirement must be approved.
Thus, correct option is Y and Z.
4. (d) Communication failures may be caused due to various reasons such as:
→ Lack of planning
→ False Assumption
→ Ambiguity
→ Incorrect choice of medium
→ Distortions
→ Passing judgements
→ Lack of trust
→ Status differences
Open communication channel is not a barrier to communication.
5. (a) Receiver ⇒ It decodes the message to determine the meaning of the message sent.
Feedback ⇒ After this process one cycle of interpersonal communication is completed.
Medium ⇒ It may be in the form of a letter or report, fax or telegram, telephone or email.
Sender ⇒ An idea or an argument initially originates from here.
QUESTIONS OF DECEMBER 2013
1. Gestures cannot be used in —
(a) Oral communication
(b) Body language
(c) Written communication
(d) Informal communication.
2. Seven C’s of effective communication do not include —
(a) Consideration of sender
(b) Courtesy towards recipient
(c) Correctness of facts
(d) Concreteness in presentation.
3. The flow or pattern of communication can be —
(a) Downward
(b) Upward
(c) Diagonal or horizontal
(d) All of the above.
SOLUTIONS OF DECEMBER 2013
1. (c) Written communication means communication in written form. It may require drafting of
letters and circulars proposals, memos etc. but it doesn’t include any gestures. Hence,
gestures cannot be used in written communication.
2. (a) Seven C’s of effective communication -
- Clarity of expression
- Completeness of information
- Conciseness of message
- Concreteness in presentation
- Courtesy towards recipient
- Correctness of facts
- Consideration for receiver.
Hence, Consideration of sender is not included in 7 C’s of effective communication.
3. (d) The flow or pattern of communication may be downward, upward,
diagonal or horizontal. Hence, all of the above option is correct.
QUESTIONS OF JUNE 2014
1. Top to bottom communication is known as __________.
(a) Vertical (b) Horizontal
(c) Lateral (d) Diagonal
2. __________ language should not be used in communication.
(a) Polite (b) Clear
(c) Offensive (d) Oral.
3. Horizontal communication is:
(a) From higher to lower level
(b) From lower to higher level
(c) At same level
(d) All of the above
4. Process of communication doesn’t include.
(a) Receiver
(b) Feedback
(c) Sender
(d) Correct language
5. 7’Cs of effective communication doesn’t include.
(a) Clarity of expression
(b) Completeness of presentation
(c) Conciseness of message
(d) Courtesy towards recipients
6. Which of the following is not a barrier of communication.
(a) Lack of planning
(b) Ambiguity
(c) Lack of staffing
(d) Lack of trust
SOLUTIONS OF JUNE 2014
1. (a) Top to bottom communication is known as vertical because traditional organisation have
vertical structure and in these organisations, communication flow from top to bottom as most
of the decisions are taken by the top level management. Hence, option (a) is correct.
2. (c) Language should be used in communication are :
(i) Appropriate words
(ii) Clarity of ideas
(iii) Inoffensive language
(iv) Lucid style
(v) Coherent presentation
Thus, offensive language should not be used in communication.
3. (c) Horizontal communication takes place between people of same status or level of
authority.
Thus, horizontal communication is done at same level.
4. (d) Process of communication includes the following elements : -
(i) Sender
(ii) Message
(iii) Medium
(iv) Receiver
(v) Feed back
Thus, process of communication does not includes correct language.
5. (b) Seven C’s of effective communication are
- Clarity of expression Completeness of information
- Conciseness of message Concreteness in presentation Courtesy towards recipient
- Correctness of facts Consideration for receiver
Hence, completeness of presentation is not included in 7 C’s of effective communication.
6. (b) Barriers to communication are the causes of misunderstanding and mis- interpretations
of message communicated.
There are various types of barriers such as : -
(a) Lack of Planning
(b) False Assumption
(c) Ambiguity
(d) Distortion
(e) Passing Judgement
(f) Implied meeting
(g) Lack of Trust
Thus, lack of staffing is not a barriers of communication.
QUESTIONS OF DECEMBER 2014
1. Choose the correct phrase to complete the following sentence while giving dictation
__________.
(a) One may not organise one’s thoughts before dictating the message
(b) One may be clear in pronunciation
(c) One may not ask the secretary to read back the message
(d) One may refrain from dictating technical words.
2. Most communication failures are caused because of:
(a) Light
(b) Music
(c) Dance
(d) Noise.
3. Which is not a mode of external written communication?
(a) Office order
(b) Advertisement
(c) Press release
(d) Invitation for Annual General Meeting.
4. Which of the following is an example of non-verbal communication?
(a) Video conferencing
(b) Gestures
(c) Letters
(d) E-mail.
SOLUTIONS OF DECEMBER 2014
1. (b) While giving dictation, few things should be kept in mind such as:
(i) Organise your thoughts, plan the reply for a letter and if need be jot down all the points you
want to cover before you commence your dictation.
(ii) Be clear in pronunciation. Use simple words and short sentences.
(iii) Do not repeat words or sentences unless requested.
(iv) Spell out complicated or technical words.
Hence option (b) is the correct answer.
2. (d) Most communication failures are caused because of Noise. It is an element, which
interferes with the communication process. The success of communication is proportionate to
the control of noise at different level of the communication process.
3. (a) When people in an organisation communicate with anyone outside the organisation it is
called external communication. These people may be clients or customers, dealers, media,
government, general public (includes shareholders) etc.
The modes of external written communication can be advertisement, press release, circulars,
invitation for annual general meeting etc. Hence, option (a) office order is not a mode of
external written communication.
4. (b) Non-verbal communication where messages are communicated through body language
(i.e.) facial expression & gestures.
Hence, letter, email & video conferencing are the verbal mode of communication.
QUESTIONS OF JUNE 2015
1. This began as an American experiment in computer communication technology during the
cold war and has revolutionised the world:
(a) Internet (b) Fax
(c) Radar (d) Telegrams.
2. Most communication failures are caused because of:
(a) Music (b) Noise
(c) Dance (d) Light.
3. Which of the following is a type of verbal Communication?
(a) Nodding of the head (b) Manuals
(c) Gestures (d) Movements.
4. __________ communication. How usually takes place between people at the same level of
hierarchy in the organisation.
(a) Horizontal (b) Downward
(c) Upward (d) Vertical.
5. “Relevant details must be submitted for the preparation of order by Saturday”. This is an
example of which kind of communication barrier:
(a) False assumption (b) Passing judgements
(c) Ambiguity (d) Distortions.
SOLUTIONS OF JUNE 2015
1. (a) What began as an American experiment in computer communication technology during
the cold war has revolutionised the world. E-mail has been around for almost as internet.
2. (b) Most communication failures are caused because of noise.
3. (b) Verbal communication includes written communication, oral visual and audio-visual
communication. Which in comprises Manuals Reports, Fax charts, Presentation etc.
4. (a) Horizontal Communication usually takes places between people at the same level of
hierarchy.
5. (c) Ambiguity: We must remember that our intentions are strictly private. They are only
known to us. Therefore, the receiver may not correctly understand the meaning intended by
us. Wrong inference is often drawn because the message yields more than one meaning. For
example, the instruction that relevant details must be submitted for preparation of order by
Saturday is ambiguous. It does not clarify whether the details are required by Saturday or that
day itself.
QUESTIONS OF DECEMBER 2015
1. There are C’s in communication:
(a) Seven (b) Six
(c) Four (d) Eight
2. Which is not the barrier to communication:
(a) Lack of planning (b) Ambiguity
(c) Gestures (d) False Assumptions
SOLUTIONS OF DECEMBER 2015
1. (a) There are seven C’s of Effective Communication: • Clarity of expression
• Completeness of information
• Conciseness of message
• Concreteness in presentation
• Courtesy towards recipient
• Correctness of facts
• Consideration for the receiver
2. (c) Barriers to communication:
(i) Lack of Planning
(ii) False Assumption
(iii) Ambiguity
(iv) Distortions
(v) Passing-Judgements
(vi) Implied Meaning
(vii) Lack of Trust
Thus, option (c) i.e. Gestures is not a barrier to communication.
QUESTIONS OF JUNE 2016
1. Which is not a mode of external written communication?
(a) Press release
(b) Advertisement
(c) Invitation for Annual General Meeting
(d) Office order.
2. Effective communication has become essential due to:
(a) Increase in size of organisation
(b) Growing specialisation
(c) Growing need of co-ordination
(d) All the stated options are correct.
3. Which of the following is not an advantage of oral communication?
(a) It depends on the listening of the receiver
(b) It is economical
(c) It provides the opportunity for immediate feedback
(d) It helps to convey the message with suitable tone.
4. In the communication process, the sender __________ the message.
(a) Decodes
(b) Encodes
(c) Feed back
(d) Receives.
SOLUTIONS OF JUNE 2016
1. (d) Office orders is not a mode of external written communication. It is the internal
communication which is within the organisation. It could be individual to individual, individual
to group, group to individual etc.
2. (d) Effective communication has become essential increase in size of organisation as firms
have grown tremendously in scale of operation thereby making communication to carryout its
activities across successfully secondly growing specialization and coordination.
3. (a) Oral communication depends upon the listening of the receiver is not an advantage as it
is not a one-sided activity. The communication has to use appropriate words to convey the
message and the receiver has to have the ability to, reach to the message spontaneously to
give the feedback.
4. (b) In the communication process, the sender encodes the message which he wants to
convey. The idea or message, at this stage may be quite vague so it has to be given a
concrete shape by encoding it in suitable words or symbols.
QUESTIONS OF DECEMBER 2016
1. Which of the following pattern should confirm to the writing strategy of a newsletter in an
organisation?
(a) No pattern exists
(b) The news, the explanation, a positive close and a contact number
(c) A buffer, an explanation, the news, the positive close
(d) A buffer, the news, the reasons, a neutral close.
2. The process of communication does not involve:
(a) Medium (b) Feedback
(c) Fax message (d) Sender
3. The highest level of interactivity between the sender and the receiver is in __________.
(a) Electronic news letters
(b) Bulletin Boards
(c) Face-to-face communications
(d) Facebook postings
SOLUTIONS OF DECEMBER 2016
1. (b) Ideal Writing Strategy of a Newsletter in an Organisation covers following levels:
1. The NEWS
2. Various Explanations
3. A positive winding-up closure to Newsletter
4. Lastly Organisation Contact Details are furnished.
2. (c) Process of communication involves:
(i) Sender
(ii) Message
(iii) Medium
(iv) Receiver
(v) Feedback
(vi) Noise
3. (c) Face to face communication gives a personal touch to the communication. It also
provides an opportunity for feedback and clarification.
Thus, it is most interactive in nature.
QUESTIONS OF JUNE 2017
1. Horizontal flow of communication takes place
(a) Between people of the same level.
(b) Between more than one organisation.
(c) From lower levels to higher levels of authority.
(d) From higher levels to lower levels of authority.
2. Which of the following is not an advantage of oral communication?
(a) It provides the opportunity for immediate feedback.
(b) It helps to convey the message with suitable tone.
(c) It depends on the listening skills of the receiver.
(d) Its economical.
3. Which of the following, falls into the group of seven C’s of effective communication?
(a) Customer newsletter
(b) Customised reports
(c) Courtesy towards recipient
(d) Customers feedback
SOLUTIONS OF JUNE 2017
1. (a) Horizontal type of communication flow usually takes place between people of the same
status/level of hierarchy in the organization. However, as flatter organizational structures have
now become the order of the day, people of different ranks now manage to converse with less
reserve and formality. There are many advantages of such openness. Policy decisions are no
longer shrouded in mystery. Workers are encouraged to ask questions and understand the
compulsions of hard decisions. There is better understanding and coordination.
2. (c) Every now and then in business we make conversation - superiors with subordinates,
superiors among themselves, subordinates among themselves, customers with suppliers, and
suppliers with clients and so on and so forth. Hence, we cannot ignore the importance of
speech in business. Its success or failure depends on the mental make up of the
sender/receiver at the time of communication. Thus, option c will be considered as
disadvantage but not the advantage.
3. (c) The key to success of business partly lies in being able to communication effectively;
one should make a conscious effort to master it. Effective communication depends on three
things: “Understandable messages, credibility of the sender, and how the message affects the
receiver”. Hence, courtesy towards the recipient is the one among the seven C’s from the
above options.
QUESTIONS OF DECEMBER 2017
1. Choose the incorrect statement:
(a) Written communication does not allow immediate feedbacks, as compared to oral
communication
(b) Written communication does not create legal liability
(c) Written communication is permanent
(d) Written communication takes much more time
2. Words are changed to signals with the help of the __________ key in a telegram.
(a) Marons (b) Mortoris
(c) Morse's (d) Morgoris
3. Communication failures can be caused due to:
(a) Ambiguity (b) Clarity
(c) Correctness (d) Completeness
4. “Relevant details must be submitted for the preparation of order by Saturday”. This is an
example of which kind of communication barrier? (a) Passing judgements (b) Ambiguity
(c) False assumption (d) Distortions
 SOLUTIONS OF DECEMBER 2017
1. (b) Written Communication does create legal obligation and are legally binding on the
parties.
2. (c) In Telegrams, on order to send a message word’s are changed into signals with Marse’s
key.
3. (a) Ambiguity is one of the basic reasons of distortions in communication.
4. (b) The given is example of ambiguity and it does not clarify whether the details are required
by Saturday or the order must be prepared by that day.
QUESTIONS OF JUNE 2018
1. Which one of the following is grammatically correct?
(a) I bought three dozens bananas
(b) I bought three dozen bananas
(c) I bought three dozens banana
(d) I bough three dozen banana
2. Don’t worry we are prepared __________ anythings. Which one of the following is the
correct preposition to fill-in the blank space?
(a) By (b) From
(c) To (d) For
3. Which of the following serves as a road map for the meeting?
(a) Addendum to the notice (b) Agenda
(c) Quorum (d) Notice
4. If you want to reduce mis-communication on, you should:
(x) Start assuming
(y) Talk to people
(z) Improve your working environment
The Correct option is:
(a) (x) and (y) (b) (y) and (z)
(c) (x) and (z) (d) All of the above.
5. Which of the following is not a barrier to communication?
(a) Incorrect choice of medium (b) Difference in status
(c) Trust level (d) Open communication channel
6. Match the parts of communication process to their respective definition:

1. Receiver (i) It decodes the massage to determine the meaning of the message
sent

2. Feedback (ii) An idea or an argument initially originates from here

3. Medium (iii) After this process one cycle of interpersonal communication is
completed.

4. Sender (iv) It may be in the form at a letter or report fax or telegram, telephone
or e-mail

The Correct option is:

(a) 1 (i), 2 (iii), 3(iv), 4 (ii)
(b) 1 (iii), 2 (i), 3 (iv), 4 (ii)
(c) 1 (iv), 2 (iii), 3 (i), 4 (ii)
(d) 1 (ii), 2 (i), 3 (iv), 4 (iii)
SOLUTIONS OF JUNE 2018
1. (b) I bought three dozen bananas is grammatically correct.
2. (d) Don’t we are prepared for anythings.
‘For’ is correct preposition.
3. (b) Agenda means to serve as a road map for meeting.
4. (b) By talking to people, mis-communicationcan be reduced to the great extent. Improve
working environment helps to reduce mis- communication
5. (d) Open communication channel is not a barrier to communication.
6. (a) ‘Receiver means it decodes the message to determine the meaning of message sent.
‘Feedback’ means after this process one cycle of inter-personal communication is
communicated.
“Medium’ may be in the form of a letter or report fax or telegram, telephone or e-mail.
‘Sender’ means An idea or an agreement initially originates from here.
QUESTIONS OF DECEMBER 2018
1. The word “Communication” has been derived from.
(a) Communism
(b) Community
(c) Communicate
(d) Communis
2. Which of the following is incorrect
(a) Communication is a dynamic process
(b) Communication is one way process
(c) Communication is ongoing process
(d) It mot only contain facts but ideas and emotions too
3. Flow of Communication is:
(a) Upward flow
(b) Diagonal flow
(c) Horizontal flow
(d) All of these
4. Language of communication may be:
(a) Verbal or written only
(b) Verbal or Non-verbal
(c) Oral only
(d) Gestural only
5. Which one of these is a mode of Non-Verbal communication:
(a) Video conference
(b) Tele Communication
(c) Gestures
(d) Massages
SOLUTIONS OF DECEMBER 2018
1. (d) “Communication” is derived from latin word Communis which means to import, to share
or to make common.
2. (c) Communication is a two way process
It contains not only facts but ideas, emotions and information too. It is ongoing process
It is a dynamic process etc., hence option (b) is correct option.
3. (d) Channels of Communication:
(1) Downwards flows
(2) Upward flows
(3) Diagonal flows
(4) Horizontal: hence option (d) is correct.
4. (b)

Types of Communication

(1) Verbal Communication (2) Non-Verbal Communication

Oral Written

Gesture, Eye Contract, Appearance

etc.

5. (c) Types of Non-Verbal Communication:

(i) Gestures
(ii) Facial expressions
(iii) Movement
(iv) Eye Contact
(v) Physical appearance
QUESTIONS OF JUNE 2019
1. Gestures cannot be used in -
(a) Oral communication
(b) Body language
(c) Written communication
(d) Informal communication
2. Seven C’s of effective communication do not include -
(a) Consideration of sender
(b) Courtesy towards recipient
(c) Correctness of facts
(d) Concreteness in presentation
3. The flow or pattern of communication can be -
(a) Downward
(b) Upward
(c) Diagonal or horizontal
(d) All of the above.
SOLUTIONS OF JUNE 2019
1. (c) Gestures cannot be used in written communication because they
can only be represented by personal communication.
2. (a) Seven C’s of effective communication are as follows:
— Correctness of facts
— Clarity of expression
— Conciseness of message
— Completeness of information
— Consideration of the receiver
— Concreteness in presentation
— Courtesy towards recipient.
3. (d) The flow of pattern of communication can be
— Down ward
— Upward
— Diagonal or horizontal.
QUESTIONS OF DECEMBER 2019
1. To eat one’s words
(a) To retract one's assertions under compulsion.
(b) To have to humiliate one self.
(c) To make something less effective.
(d) To issue a challenge.
2. Meaning of ab initio?
(a) To the same thing
(b) To infinity
(c) From the beginning
(d) In good faith.
3. Down ward communication can be done between?
(a) Employer and Employer
(b) Employee and Employee
(c) Employer and Employee
(d) None of above.
4. Business communication is:
(a) Internal and informal
(b) External and formal
(c) Internal as well as external
(d) All of above.
5. Sender can be:
(a) Receiver
(b) Recipient
(c) Communicator
(d) All of above.
SOLUTIONS OF DECEMBER 2019
1. (a) To eat one’s words means-
Retract what one has said, especially in a humiliated way.
Eg. They will eat their words when I win.
2. (c) The phrase “ab initio” means
From the beginning.
3. (c) Traditional organisations have a vertical structure. All the important decisions are taken
at the top. These are communicated through different levels of hierarchy to the workers. It is
done between employer and employee.
4. (d) Types of Communication -
(a) Internal Communication
(b) External Communication
(c) Formal Communication
(d) Informal Communication
(e) Downward Communication
(f) Upward Communication
(g) Vertical Communication
5. (c) Sender is a person who want to share ideas, facts etc. Hence sender can be a
communicator.
 CHAPTER 5 LISTENING SKILLS

MCQs
PRACTICE QUESTIONS
1 Listening means to respond to advice or request.
(a) True
(b) False
2. Which of these is not a step in the listening process?
(a) To stop talking
(b) Receiving
(c) Misinterpreting
(d) Responding
3. Which of these is the first step in the listening process?
(a) Stop talking
(b) Receiving
(c) Interpreting
(d) Responding
4. Which of these is the third step in the listening process?
(a) Stop talking
(b) Interpreting
(c) Responding
(d) Receiving
5. __________ is the last step of the listening process.
(a) Receiving
(b) Interpreting
(c) Responding
(d) Stop talking
6. Hearing means perceiving with ears.
(a) True
(b) False
7. Which of these is not a type of listening?
(a) Appreciative listening
(b) Superficial listening
(c) Focused listening
(d) Musical listening
8. Which of these types of listening lacks depth?
(a) Appreciative listening
(b) Superficial listening
(c) Focused listening
(d) Evaluative listening
9. In which of these types of listening, does the listener feel grateful?
(a) Superficial listening
(b) Attentive listening
(c) Appreciative listening
(d) Evaluative listening
10. Which of these types of listening is followed by skilled listeners?
(a) Focused listening
(b) Evaluative listening
(c) Attentive listening
(d) Empathetic listening
11. In which of these, the listener puts himself in place of the speaker?
(a) Focused listening
(b) Evaluative listening
(c) Attentive listening
(d) Empathetic listening
12. A successful manager should be a trained listener.
(a) True
(b) False
13. Which of these should be avoided for effective listening?
(a) Pre-listening analysis
(b) Listening to structured talks
(c) Team listening
(d) Predicting
14. In which of these does the listener pick up special features of the speech?
(a) Listening in conversational interaction
(b) Listening to structured talks
(c) Predicting
(d) Team listening
15. A well organised talk is a __________ talk.
(a) short
(b) long
(c) random
(d) structured
16. Which of these should be avoided in pre-listening analysis?
(a) Mental discipline
(b) Concentration
(c) Prejudices
(d) Patience
17. Predicting is the technique to forecast what the speaker will say.
(a) True
(b) False
18. In which of these, should the listener be able to make connections between different
segments of the speech?
(a) Listening to structured talks
(b) Links between parts of the speech
(c) Team listening
(d) Predicting
19. Which of these is based of effective listening?
(a) Note taking
(b) Notice writing
(c) Letter writing
(d) Predicting
20. Which of these should be avoided while note taking?
(a) Concentration
(b) Evaluation
(c) Listening
(d) Using phrases
21. Which of these is not a type of text for reading?
(a) Reference material
(b) Chats
(c) Scientific text
(d) Technical text.
22. Which of these is not a deterrent to the listening process?
(a) Lack of interest
(b) Ego
(c) Confidence
(d) Fear

Answer
1 (a) 2 (c) 3 (a) 4 (b) 5 (c) 6 (a)

7 (d) 8 (b) 9 (c) 10 (b) 11 (d) 12 (a)

13 (d) 14 (a) 15 (d) 16 (c) 17 (a) 18 (b)

19 (a) 20 (b) 21 (b) 22 (c)

 CHAPTER 6 BUSINESS CORRESPONDENCE

MCQs
Practice Questions
1. A job application is similar to
(a) Sales letter
(b) Purchase letter
(c) Letter of order
(d) None of the above
2. A sales letter drafted for a large number of people is known as
(a) Sales Order
(b) Sales circular
(c) Sales manual
(d) Sales Enquiry
3. Office orders have a format similar to that of:
(a) Press Release
(b) Representation
(c) Advertisement
(d) Memorandum
4. Which of the following is not a form of intra-organisational communication.
(a) Representation
(b) Memorandum
(c) Press release
(d) Office Notes
5. Difference between a sales letter and sales circular is
(a) Subtitle (b) Salutation
(c) Introduction (d) Conclusion
6. Which of the following features specifically does not relate to advertisement
(a) Inviting tender
(b) Hike in prices
(c) Placing an order
(d) Recruitment of personnel
7. Which of the following is not the heading of a classified?
(a) Business offer
(b) Situation vacant
(c) Situation wanted
(d) Situation sale
8. What does OEM stands for?
(a) Outstated Equipment Manufactures
(b) Original Equipment Manufactures
(c) Ordinary Equipment Manufactures
(d) None of the above
9. Which type of letter is not goodwill letter.
(a) Thank you letter
(b) Condolence letter
(c) Letter of complaint
(d) Letter of sympathy
10. Which of these terms and conditions are not present in the letter of appointment?
(a) Place of operation (b) Remuneration
(c) Probation (d) None of these
11. Obituary notice is written to provide a news of:
(a) Some body’s death
(b) Some body’s promotion
(c) Some body’s termination
(d) None of these
12. The first step of a commercial transaction is __________.
(a) Making an order
(b) Making an enquiry
(c) Giving quotations
(d) None of these
13. In case of tender notices, EMD stands for:
(a) Electronic monetary deposit
(b) Earnest money department
(c) Earnest money division
(d) Earnest money deposit
14. Normally, in tender notices EMD is __________ of estimated value.
(a) 2% (b) 3%
(c) 4% (d) 5%
15. In case of tenders, contract is given based on the principle of:
(a) Lowest bid get the contract
(b) Highest bid get the contract
(c) Best bid will get the contract
(d) None of these
16. In case of order letters which of these is not placed under the head of terms and
conditions:
(a) Price (b) Discount
(c) Credit terms (d) Despatch
17. What does “D” stands for in AIDAS plan ?
(a) Despatch (b) Discount
(c) Delivery (d) Desire
18. __________ is the biggest example of paid communication.
(a) Advertisement (b) Publicity
(c) Letters (d) All of these
19. Which of these is an essential feature required for advertisement ?
(a) Exposure (b) Perseverance
(c) Retention (d) All of these
20. Which of these is not a traditional method of approaching customers ?
(a) Handbills (b) Leaflets
(c) Brochures (d) Personal mails
21. __________ deals with all matters relating to staffing right from recruitment to
retrenchment.
(a) Personnel department
(b) Marketing department
(c) Directing department
(d) Controlling department
22. __________ is a record of one’s personal and professional detail.
(a) Curriculum Vitae (b) Bio-data
(c) Data Sheet (d) All of the above.
23. __________ is based on emphasizing the skills and talents of the applicant
(a) Functional Experience
(b) Chronological Experience
(c) Both (a) & (b)
(d) None of the above.
24. __________ should contain information about the position applied for date, time and
venue.
(a) Thank you letter (b) Interview letter
(c) Congratulatory letter (d) Condolence letter.
25. __________ is a combination of both resume and a bio-data.
(a) Data Sheet (b) Curriculum Vitae
(c) Both (a) & (b) (d) None.
26. Initial intimation of appointment may be given through a brief
(a) Sympathy letter (b) Congratulatory letter
(c) Provisional letter (d) Thank you letter.
27. Good News Letter are also called as __________
(a) Indirect approach letter (b) Direct approach letter
(c) Both (a) & (b) (d) None of the above.
28. The first step of a commercial transaction is to make
(a) Replies (b) Estimates
(c) Enquiries (d) None of the above.
29. __________ may use technical jargon
(a) Replies (b) Enquiry
(c) Both (a) & (b) (d) Industrial Enquiry.
30. What does CIF stands for -
(a) Cost Insurance & Free (b) Call Insurance & Freight
(c) Cost Insurance & Freight (d) None of the above.
31. __________ bid gets the contract
(a) Lowest (b) Highest
(c) Both (a) & (b) (d) None of the above.
32. __________ is used to identify contractors who would be allowed to tender for certain
contracts.
(a) Tender (b) Estimate
(c) Pre-qualification (d) Reply.
33. __________ letter saves time and effort.
(a) Ready-to-send (b) Thank you
(c) Sympathy (d) Condolence.
34. Select which from the following is not a type of advertisement.
(a) Hike in price
(b) Inviting tenders
(c) Stunts performed by actors
(d) Recruitment of personnel
35. What does not effect sales demand?
(a) Attention (b) Attraction
(c) Interest (d) Desire.
36. One word for a sentence “fail to fulfil a promise”.
(a) Burdensome (b) Revenge
(c) Penury (d) Tedious.
37. In case of letter of enquiry __________ may also be given, especially in case the intention
is to have credit and when it is the first transaction.
(a) Name of the company
(b) Credit reference
(c) Phone No.
(d) None of the above.
38. __________ only mentions the quantity and type of goods.
(a) Invoice (b) Performa Invoice
(c) Delivery Challan (d) None of the above
39. A note sent by a seller to buyer to rectify an undercharge in the original invoice
(a) Credit note (b) Debit Note
(c) Warrant (d) None of the above
40. Which of the following is not a banking service:
(a) Policy Renewal (b) Overdraft limit
(c) Term loan (d) Status Enquiries
41. The following is an example of which type of letter.
Dear Sir.
Please refer to our statement of a/c for the period ending Dec 2011, which was Mailed to you
on 5 Jan, 2012 and the telephonic reminder letter. We regret to enforce that we have still not
received that Payment.
We will agree that delayed payments may affect schedule and cause avoidable inconvenience
to both the parties.
We shall be grateful if you remit the outstanding amount on the receipt of this letter.
(a) Collection Letter (b) Reminder Letter
(c) Staffment of Account (d) Final Reminder
42. A commercial transaction is a __________ process.
(a) Simple (b) Chain
(c) Complex (d) None of the above
43. The Policy may be declared __________ if the Insurer detects under insurance.
(a) Policy renewal (b) Null and void Policies
(c) Overdraft limit (d) None
44. Which of the following is a type of insurance correspondence letter ?
(a) Reporting loss (b) Overdraft limit
(c) Both (a) & (b) (d) C Form
45. The first collection letter should be written in __________ manner
(a) Firm (b) Polite
(c) Strict (d) None of the above.
46. The __________ is calculated in percentage term say 2 paise per hundred rupees for fire
insurance.
(a) Restricted loss (b) Sum Assured
(c) Maturity value (d) Premium
47. It is advisable to send a copy of __________ showing arrears of payment to the
companies before sending the collection letter.
(a) Statement of Account
(b) Statement of Affair
(c) Statement showing Balance Sheet
(d) All of the above
48. Which feature of banking services should be used when the payee reports that he has not
received the instrument.
(a) Change of signatories (b) Overdraft limit
(c) Status Enquiries (d) Stop payment
49. The term is used for the introduction of new technologies like
CAM in manufacturing of existing products.
(a) Overdraft (b) Loan
(c) Money order (d) None
50. Sanction letter is required in which type of loan?
(a) Term loan (b) Overdraft
(c) Cash credit (d) All of the above
51. __________ facility shall be used by corporate houses relating to postal department
(a) Letter posting (b) Post Box facility
(c) Money order (d) None of the above
52. To challenge defaulter some steps should be followed like
(a) Suspension of supplies
(b) Cancellation of credit
(c) A stricter tone and style
(d) All of the above
53. Full form of AAR
(a) Against all risk (b) All against risk
(c) All against refund (d) All against recovery
54. Full form of E & OE
(a) Error and Omission Eluded
(b) Error and Omission Excepted
(c) Error and Omission Eradicated
(d) Error and Omission Established
55. __________ is the document which gives full information of the goods being Shipped and
sent to the importer.
(a) Proforma invoice (b) Delivery Challan
(c) Invoice (d) Debit Note
56. In which Legal Condition, a person or business has liabilities exceeding the assets and the
debtor is unable to pay the amount.
(a) Winding up process
(b) Incorporation
(c) Bankruptcy
(d) None
57. Proforma Invoice is used for which purposes:
(a) Helps the company for calculation of duties and taxes Payable
(b) Used as quotation
(c) Both (a) & (b)
(d) None of the above.
58. Full form of SCM
(a) Sales Cost Management
(b) Supply Chain Management
(c) Supply Cost Management
(d) None of the above.
59. A letter in stricter tone and style is written for __________.
(a) Suspension (b) Reminder Letter
(c) Cancellation (d) Final Reminder.
60. Insurance is a contract between the company, called the__________ & the client known
as __________.
(a) Contractor contractee (b) Insurer, Insured
(c) Insured, Insurer (d) None of the above.
61. Banking require letter writing for following service.
(a) Over draft limit (b) Dividend
(c) Postal authorities (d) Policy renewal
62. Plural form of memorandum
(a) Memorand (b) Memoranda
(c) Both (a) & (b) (d) None of the above
63. Memos may relate to
(a) Show Cause Notice (b) Charge - sheet
(c) Both (a) & (b) (d) None of the above
64. ………. is a note or record for future use
(a) Office circulars (b) Office Orders
(c) Memo (d) Memorandum
65. What does Office Order do not include?
(a) Order No (b) Subject
(c) Date (d) Under Signed
66. What does a circular do not include?
(a) Circular No (b) CC:
(c) Date (d) Under Signed
67. ………. is used for disseminating information to a large number of employees.
(a) Office Circulars (b) Office Order
(c) Office Notice (d) None of the above
68. ………. are preferred when one needs to convey information in writing.
(a) Office Order (b) Office Circular
(c) Office Note (d) Memorandum
69. ………. is devoid of solution.
(a) Office Order (b) Memo Report
(c) Office Note (d) Office Circular
70. ………. carry a bold, underlined heading to help us identify them.
(a) Office Note (b) Office Orders
(c) Office Circulars (d) Memo Report
71. Passive verb is preferred in which type of Inter - department communication?
(a) Office Order (b) Memo Report
(c) Office Note (d) Office Circular
72. Format of ………. differ from company to company
(a) Office Order (b) Memo Report
(c) Office Note (d) Office Circular
73. ………. does not have salutation and complimentary close
(a) Memo (b) Office Order
(c) Office Note (d) None of the above
74. .......... is not a type of intra- organizational communication
(a) Advertisement (b) Office Order
(c) Office Note (d) Office Circular
75. .......... letters are necessary to be written on a letter head
(a) Office Notes
(b) Representation to Management
(c) Correspondence with Regional Office
(d) Office Orders
76. __________ are used commonly for issuing instructions to the staff.
(a) Memos (b) Office notes
(c) Office order (d) None of these
77. Office notes are exchange between __________ different departments.
(a) Three (b) Four
(c) Five (d) Two
78. Representation to management does not includes:
(a) Individual Preference (b) Special holidays
(c) Suggestions for transfers (d) Both (a) & ( b)
79. __________ have a format similar to that of memorandums:
(a) Office notes (b) Office circulars
(c) Office orders (d) None of the above
80. Replies to representation can be:
(a) Management could accept respect
(b) May give an oral replay
(c) Could issue an office order
(d) All of the above.
81. Disseminate means:
(a) To cause faster or greater activity
(b) Respectful request
(c) Capable of being perceived
(d) To scatter or spread widely
82. The testing or a trial of a person’s conduct, character, qualifications or the like means:
(a) Bipartive (b) Meritorious
(c) Probation (d) Inter office
83. Memo, report, office, circulars, staff news letters, fax etc. are the form of
(a) Non-verbal communication
(b) Written communication
(c) Oral communication
(d) Audio-visual communication
84. Business letters should be concise.
(a) True
(b) False
85. Which of these must be avoided in business letters?
(a) Polite words
(b) Formal words
(c) Abbreviations
(d) Clear details
86. The mode of payment must be stated in business letters.
(a) True
(b) False
87. Which of these must not be mentioned in a business letter?
(a) Information of the quality of the order
(b) Name of the firm
(c) The mode of payment
(d) With regards
88. Where should the name of the firm be mentioned?
(a) Right of the page
(b) Below the address of the writer
(c) Above the address of the writer
(d) On the last page of the letter
89. Which of these is not a mode of address for any letter?
(a) To a tradesman
(b) To a child
(c) To a firm
(d) To professional men
90. Which of these is not used to conclude a business letter?
(a) Yours faithfully
(b) Yours truly
(c) Yours sincerely
(d) With kind regards
91. Which of these should not be present in a business letter?
(a) The name of firm or businessman
(b) The date
(c) Business jargon
(d) Courteous leave-taking
92. The space to be left from the top is ___
(a) 5 cms
(b) 2.5 cms
(c) 4 cms
(d) 2 cms
93. Where are the details of enclosures mentioned?
(a) Beginning of the letter
(b) Below the signature column
(c) Right-hand side of the letter
(d) Main body of the letter

Answer

1 (a) 2 (b) 3 (d) 4 (c) 5 (a) 6 (c)

7 (d) 8 (b) 9 (c) 10 (d) 11 (a) 12 (b)

13 (d) 14 (a) 15 (a) 16 (c) 17 (d) 18 (a)

19 (d) 20 (d) 21 (a) 22 (d) 23 (a) 24 (b)

25 (b) 26 (c) 27 (b) 28 (c) 29 (d) 30 (c)

31 (a) 32 (c) 33 (a) 34 (c) 35 (b) 36 (b)

37 (b) 38 (c) 39 (b) 40 (a) 41 (b) 42 (c)

43 (b) 44 (a) 45 (b) 46 (d) 47 (a) 48 (d)

49 (b) 50 (d) 51 (b) 52 (d) 53 (a) 54 (b)

55 (c) 56 (c) 57 (c) 58 (b) 59 (d) 60 (b)

61 (a) 62 (b) 63 (c) 64 (d) 65 (b) 66 (b)

67 (a) 68 (d) 69 (d) 70 (b) 71 (a) 72 (c)

73 (a) 74 (a) 75 (c) 76 (a) 77 (d) 78 (a)

79 (c) 80 (d) 81 (d) 82 (c) 83 (b) 84 (a)

85 (c) 86 (a) 87 (d) 88 (b) 89 (b) 90 (c)

91 (c) 92 (a) 93 (b)

PAST YEAR QUESTIONS

 QUESTIONS OF DECEMBER 2012
1. The word ‘resume’ is a __________ word.
(a) Latin (b) Greek
(c) French (d) None of these
2. ‘Letter of sympathy’ is a part of —
(a) Inter - departmental communication (b) Press Release
(c) Goodwill Letters (d) None of these.
3. Which one of the following is not purchase correspondence?
(a) Request for quote (b) Tender Notice
(c) Purchase Order (d) Goodwill Letter
4. Which one of the following documents is issued by the seller when goods are returned by
the customer ?
(a) Invoice
(b) Supplementary Invoice
(c) Proforma Invoice
(d) Credit Note
5. Which type of inter-departmental communication is used when requesting for transfer ?
(a) Office Circular (b) Representation
(c) Memorandum (d) Office Order
6. Which type of inter-departmental communication is used for disseminating information to a
large number of employees within an organisation?
(a) Memorandum (b) Press release
(c) Office circular (d) Office Order
SOLUTIONS OF DECEMBER 2012
1. (c) The word ‘resume’ is a french word which is pronounced as rez- oom-ay. It is a record of
one’s professional as well as personal detail. A good resume should not be very long. One
should not let it go beyond three pages. It may be enclosed with job application.
2. (c) Letter of Sympathy: It is important to share the pains of our friends and associate .A letter
of sympathy is drafted to share the feeling of our colleagues, friends and associates.
Therefore, letter of Sympathy is a part of goodwill letter.
3. (d) Purchase Correspondence: Most of them think selling is a toughest job to do but
purchase is also a tough job to do. Selling and purchase are interdependent.
Different types of Purchase correspondence are:
(a) Enquiries (b) Replies (c) Industrial Enquiries
(d) Replies to Industrial Enquiry
(e) Request for quote/Tender Notice
(f) Purchase order
(g) Tender Process
Therefore, Goodwill letter is not a part of purchase Correspondence.
4. (d) Credit Note: A Document by a seller to a buyer to rectify an error of over change in an
invoice: or to allow credit for goods returned. It is entered in the books of account.
Thus, credit note is a document issued by a seller when goods are returned by the customer.
5. (d) Office orders have a format similar to that of memorandum. What makes them different
is the purpose and tone employed. They generally deal with matters affecting rights and
privileges of employees. The language used is formal and legally common. Passive verb are
preferred. Therefore, office orders are used when requesting for transfer.
6. (c) Office Circulars: Office circulars are used for circulating information to large number of
employees within the organisation. It is a type of Informal communication. It is an Internal
communication.
QUESTIONS OF JUNE 2013
1. Which one of the following method is used frequently by an organisation to decide its
strategic goals?
(a) Group discussion (b) Brain storming
(c) Interview (d) None of the above.
2. Which one of the following is not true about a job interview?
(a) In a job interview, one needs to study about the job, the company and industry
(b) Memorise and rehearse the answers to the probable questions in the interview
(c) Reach at the interview venue about 10-15 minutes early
(d) Bring an extra copy of resume at the time of interview.
3. Which one of the following is correct about office notes?
(i) Office notes are a form of internal communication between two different departments
(ii) Office notes are put up by sections or departments to higher authorities
(iii) The actual layout of the office note is same for all the companies The correct option is:
(a) (i) and (ii) only
(b) (ii) and (iii) only
(c) (i) and (iii) only
(d) All of the above.
SOLUTIONS OF JUNE 2013
1. (a) Group Discussion is used frequently by an organisation to divide its strategic goal.
Various Ideas by each level are brought up by the employees for the betterment of
organisation.
2. (d) It is not necessary for the candidate to bring the second copy of the resume as it is not
required in job interview.
3. (a) Office notes are exchanged between two different departments. Companies follow a
particularformat of notes of this type. The actual layout of the note may differ from company to
company. It is a matter of style and individual preference.
Thus, point (iii) is not correct.
QUESTIONS OF DECEMBER 2013
1. Organisations publish __________ when they have to procure goods and services on a
large scale or get projects executed.
(a) Purchase requisition
(b) Tender Notice
(c) Purchase Order
(d) None of the above.
2. When goods are returned by the customer, which one of the following is issued to the
customer for the value of goods returned ?
(a) Debit Note
(b) Performa Invoice
(c) Invoice
(d) Credit Note.
3. A company operates its bank account only through —
(a) Shareholder
(b) Investors
(c) Persons authorized by the Board of Directors
(d) Company Secretary.
4. __________ is neither entered into books of account nor charged to the account of the
recipients.
(a) Delivery Challan (b) Invoice
(c) Credit/Debit Note (d) Proforma Invoice.
5. __________ are made in order to voice a grievance and to secure a relief.
(a) Business Communication (b) Invoice
(c) Public Notices (d) Representations.
6. A __________ does not have a salutation and complimentary close.
(a) Purchase Order (b) External Letter
(c) Call Letter (d) Memo.
7. Memorandums are preferred when one needs to convey information —
(a) Urgently (b) In writing
(c) Telephonically (d) Verbally.
SOLUTIONS OF DECEMBER 2013
1. (b) Organisations publish tender notices when they have to procure goods and services on
a larger scale or get project executed . They may be defined as invitations to submit bids to
provide such goods/services at quoted prices and subject to stated conditions.
2. (d) Credit Note is a document sent by seller to a buyer to rectify an error of over charge in an
invoice or to allow credit for goods returned. Thus, when goods are returned by the customer,
credit note is issued to the customer for the value of goods returned.
3. (c) A company operates its bank A/c only through the persons authorized by the Board of
Directors and who may even be changed by the Board of Directors.
4. (d) A proforma invoice is different in so far as it is for form’s sake only. It is neither entered
into books nor charged to the account of the recipients.
5. (d) Representations are made in order to voice a grievance and to secure a relief. When
addressed to a public body, they may focus attention on a problem being faced by the
signatories correctively.
6. (d) A memo is different from a letter, both in format and in its effect on the addressee. It is
important to note that a memo doesn’t have salutation and complimentary close.
7. (b) Memorandum means a record or written statement of something, that is why
memorandums are always preferred when one needs to convey information in writing.
QUESTIONS OF JUNE 2014
1. Which of the following is a goodwill letter?
(a) Sympathy letter (b) Obituary letter
(c) Thank you letter (d) All of the above.
2. A job application does not contain which of the following?
(a) Your personal quality
(b) Your reason of removal from last job
(c) Your achievements
(d) None of the above.
3. “We are pleased to inform you that you are shortlisted for an appointment in our company as
soon as we can find a position in keeping with your qualifications and experience.”
Which type of letter is this?
(a) Letter of appointment (c) Letter of confirmation
(b) Short - listed candidate (d) Goodwill letter
4. Which of the following is not a guideline for writing minutes?
(a) Record full text of motion
(b) Ensure each item has been recorded
(c) Ensure separate paragraph for each item
(d) Re organisation of work
5. Which amongst the following is not included in memo?
(a) Issuing instructions (b) Issuing suggestions
(c) Making requests (d) Invitation of wedding
6. Full form of ESOP —
(a) Employee sale option plan
(b) Employee stock option plan
(c) Employee stock option procedure
(d) None of the above.
7. Format of differ from company to company.
(a) Office order (b) Memo report
(c) Office note (d) Office circular
8. Format of ‘office order’ is similar to that of
(a) Memorandum (b) Office circular
(c) Office report (d) All of the above
SOLUTIONS OF JUNE 2014
1. (d) Types of Goodwill letters :
(i) Thank you letter
(ii) Letters of Sympathy
(iii) Obituary Notice
(iv) Condolence letter
Thus, option (d) i.e. all of the above is correct.
2. (d) Job application contains :
(i) Personal Quality
(ii) Academic Qualification
(iii) Additional Qualification
(iv) References
(v) Experience or Achievement
Thus, option (d) is correct i.e. none of the above.
3. (b) Companies may shortlist candidates for absorption at a later date if they are unable to
find a suitable position for them at the time of interview. In such cases, their details are stored
in the data bank and a polite letter addressed to them.
Thus, the give example is of short-listed candidate.
4. (d) General Guidelines for writing minutes are as follows :
(i) Use separate paragraph for each item.
(ii) Record full text of motions.
(iii) Language of minutes should be simple and precise.
(iv) Ensuring that each item discussed in the meeting has been recorded.
(v) The secretary should go on taking notes during the meeting.
(vi) Defamatory language, irrelevant point should not be recorded. Thus, Re-orαanisation of
work is not a guideline for writing minutes.
5. (d) Following are included in memo :
(i) Issuing instructions
(ii) Issuing suggestions
(iii) Making requests
Thus, Invitation of wedding is not included in memo.
6. (b) The full form or ESOP is “Employee Stock Option Plan”.
Thus option (b) is correct.
7. (c) Office notes are exchanged between two different departments. Companies follow a
particular format for ‘notes’ of this type. The actual layout of the ‘Note’ may differ from
company to company.
8. (a) Office order deals with rights and privileges of employees. They have format similar to
that of memorandum.
QUESTIONS OF DECEMBER 2014
1. A reply to enquiry letter must take care of:
(a) A reference to the date and number of the letter of enquiry
(b) All relevant information about goods, prices, discounts etc.
(c) Assurance of best service to the sender of the enquiry
(d) All the stated options are correct.
2. A Company Secretary:
(a) Has nothing to do with the directors of the company
(b) Is never in touch with any government department
(c) Occupies an important place in a corporate set up
(d) Does not have to correspond with the investors.
3. Which of the following statement about Goodwill letters is incorrect?
(a) It should not contain stereo typed phrases
(b) It may contain one’s sincere feelings
(c) It should be brief
(d) It should not be handwritten.
4. Memos are not used for:
(a) For taking disciplinary action
(b) To pass orders
(c) Inviting staff for a wedding ceremony
(d) To disseminate information
SOLUTIONS OF DECEMBER 2014
1. (d) A reply to enquiry letter must include:
(i) Clear reporting of kind & quantity of goods.
(ii) Assurance of best service.
(iii) Reply must not begin with refusal.
(iv) Reply must be polite & expeditious.
(v) All relevant information must be stated clearly.
Hence, option (d) is correct.
2. (c) A company secretary occupies an important place in a corporate set up. It is defined as
per definition of key managerial personnel in Companies Act, 2013.
3. (d) Goodwill letters features are as follows:
⇒ Goodwill letter should be brief
⇒ No compulsion to write them
⇒ They should preferably be handwritten.
⇒ Should not contain stereo typed phases.
⇒ Should be brief.
4. (c) Memos or Memorandums is commonly used as an office circular to give information,
pass orders and for taking disciplinary actions. It is not used to invite for a wedding ceremony.
QUESTIONS OF JUNE 2015
1. A correct statement about advertising is:
(a) It is a paid communication to the masses
(b) It is meant to impart information, develop attitudes and create needs
(c) It induces action beneficial to the advertiser
(d) All the stated options are correct.
2. Which of the following statement is incorrect?
(a) An enquiry letter should be compact, straight forward and courteous
(b) An enquiry letter can be lengthy with repetitions
(c) A properly drafted enquiry letter can originate big business deals
(d) An enquiry letter should be drafted clearly.
3. Thank you letters, congratulatory letters, letters of sympathy and condolence letter are the
type of __________ letters.
(a) Regret
(b) Order
(c) Goodwill
(d) Sales.
4. A true statement about Telegrams is:
(a) It cannot be sent to remote places
(b) It is a recent development in communication technology
(c) It is coded language to communicate
(d) It is very expensive.
5. Memos are not used:
(a) To disseminate information
(b) To pass orders
(c) For inviting staff for a wedding ceremony
(d) For taking disciplinary action.
SOLUTIONS OF JUNE 2015
1. (d) Advertising is mass paid communication, the ultimate purpose of which is to impart
information, develop attitudes and induce action beneficial to the advertiser.
2. (b) While writing we should avoid lengthy and unnecessary statements and representations.
3. (c) Thank you letters, congratulatory letters, letters of sympathy and condolence letters are
the type of Goodwill letters.
4. (b) Words are changed into signals (codes) with the help of the More’s key and sent across
countries and continents in a short time.
5. (c) Memos or Memorandums is commonly used as an office circular to give information,
pass orders and for taking disciplinary actions. It is not used to invite for a wedding ceremony.
QUESTIONS OF DECEMBER 2015
1. Goodwill letter is written in which tone?
(a) Formal tone (b) Informal tone
(c) Both (a) and (b) (d) None of the above
2. Full form of ESOP:
(a) Employee sale option plan
(b) Employee stock option plan
(c) Employee stock option procedures
(d) None of the above
3. Memos are not used for:
(a) For taking disciplinary action
(b) To disseminate information
(c) To pass orders
(d) Inviting staff for a wedding ceremony
SOLUTIONS OF DECEMBER 2015
1. (c) Goodwill letters are not mandatory but they are written in order to enhance the relation
and increase the goodwill of the organisation. It should be brief and in informal tone.
2. (b) Full form of ESOP - Employee Stock Option Plan
3. (d) Memos are used commonly for issuing to the staff, change in the policy inviting
suggestion, giving information, making requests etc. Thus, memos are not used for inviting
staff for wedding ceremony.
QUESTIONS OF JUNE 2016
1. We write a congratulatory letter, when:
(a) A friend, colleague or a business associate earns a promotion, recognition
(b) We want to send a message of felicitation
(c) Somebody has made us proud
(d) All the stated options are correct.
2. When reviewing resumes, all of the following are important to keep in mind except:
(a) Focus on the font and format
(b) Identify what the educational background of the candidate is in order to determine
qualifications
(c) Do not make assumption based just on what is written
(d) Look for long unexplained gaps in between jobs.
3. Which of the following is a traditional method of advertising?
(a) SMS
(b) Internet
(c) Radio
(d) E-mails
4. Which of the following statement is incorrect?
(a) An enquiry letter should be compact, straight forward and courteous
(b) An enquiry letter should be drafted clearly
(c) An enquiry letter can be lengthy with repetitions
(d) A properly drafted enquiry letter can be big business deals.
5. An incorrect statement about an invoice is:
(a) It is not a valid legal document
(b) It is sent to the importer
(c) It is entered in the accounts book of the importer
(d) It is prepared by the exporter.
6. Choose the incorrect statement about the agenda of a meeting:
(a) Agenda is always circulated after the meeting
(b) When the Chairperson or Secretary want to keep the agenda secret, they do not circulate it
(c) Agenda should be sent to all members entitled to receive it
(d) An agenda is a document that outlines the discussion points of a forthcoming meeting.
SOLUTIONS OF JUNE 2016
1. (d) We write a congratulatory letter when a friend colleague or a business earn a promotion,
recognition, honour or an award. The achievement may be in the personal or professional
arena we may send a message of felicitation and earn some precious goodwill in the process.
2. (c) While reviewing resume, the things which are required to be kept in mind are focus on
font/format, educational back ground, qualifications, unexplained gaps in between jobs
except; making assumptions based just on what is written as there are many professional
agencies which are just involved in these works as well as sometimes hiding factual
informations.
3. (c) Radio is a traditional method of advertising. Advertising is frightfully expensive.
Therefore, it is essential that the advertisement should serve its purpose. This method help the
advertisement to be aired at the right time and at low cost.
4. (c) An enquiry letter should be straight forward, compact and courteous. It should be brief
and to the point, complete and correct. It should avoid lengthy and unnecessary statements
and repetitions.
5. (a) Invoice is a document which gives accurate description of the goods being sent and their
prices to enable the buyer to check them. It is a valid legal document in case of a dispute
regarding payment.
6. (a) Agenda is a document that outlines the contents of a forth coming meeting. It is usually
sent alongwith the notice of the meeting. Sometimes agenda is prepared after the circulation
of a notice in order to enable the members to get any item included to discuss at the meeting.
QUESTIONS OF DECEMBER 2016
1. In which of the following letters, a direct approach is recommended?
(a) Condolence letter
(b) Letter of sympathy
(c) Appointment letters
(d) Letter of rejection.
2. Very often a sales letter does not have the following enclosed with it
(a) An advance draft
(b) Literature about the product
(c) Self addressed reply envelop
(d) Forms seeking information about the customer.
3. A Company Secretary:
(a) Is never in touch with any government department
(b) Has nothing to do with the directors of the company
(c) Occupies an important place in a corporate set up
(d) Does not have to correspond with the investors.
4. Choose the incorrect statement related to invoice:
(a) An invoice helps the regular customer to pay at the end of the credit period.
(b) An invoice helps a customer to enter the amount in his account book.
(c) It does not transfer the ownership.
(d) An invoice states the total amount payable.
5. A telephone screening interview would be most suitable if you were recruiting for:
(a) An assembly worker
(b) A data entry clerk
(c) A receptionist
(d) A dental assistant
6. Which of the following is not a form of intra-organisational communication:
(a) Representations
(b) Press release
(c) Memorandum
(d) Office Notes.
7. What is the full form of the abbreviation SIS with respect to communication?
(a) Senior information supervisor
(b) Service information system
(c) Strategic important system
(d) Strategic information system.
SOLUTIONS OF DECEMBER 2016
1. (c) There are 2 types of letter:
(i) Direct Approach
(ii) Indirect Approach
Direct Approach: Letters carrying positive news.
Eg: Appointment letter, Promotion letter
Indirect Approach: Letters carrying unwelcomed news.
Eg: Letters of Rejection.
2. (a) Sales letter contains the following:
(i) Literature about the product
(ii) Self addressed reply envelop
(iii) Forms seeking information about the customers.
3. (c) A company secretary occupies an important place in a corporate set up.
4. (c) Invoice may serve following purposes:
(i) Gives an accurate description of goods being sent and their prices enable the buyer to
check them.
(ii) States the total amount payable for the convenience of buyer
(iii) Regular customers enter it in their account books and pay at the end of credit period
(iv) Transfers ownership of goods and helps in calculation of taxes payable on them.
5. (c) An assembly worker, a data entry clerk and a dental assistant are all engaged in
practical skill based employment.
However, for a receptionist, the way of speaking, fluency and tone is to be specifically judged.
Thus, telephone screening interview would suit.
6. (b) Intra-organisational communication includes:
Memorandum
- Office Circulars
- Office Notes
- Office Orders
- Representations
Press Release is not included in intra-organisational communication.
7. (d) Abbreviation SIS w.r.t. Communication is Security and Intelligence Services SIS are
developed in response to corporate business initiative. Use of such communication systems
provide business competitive advantage on their competitors as they seek to provide a good
or service in a way that is better than that of their peer.
QUESTIONS OF JUNE 2017
1. A correct statement about advertising is:
(a) It is a paid communication to masses.
(b) It is meant to impart information, develop attitudes and create needs.
(c) It includes action beneficial to the advertiser.
(d) All the stated options are correct.
2. __________ can act as liaison between the community on one hand and government on the
other.
(a) Consumers association
(b) Employee association
(c) Trade unions
(d) None of the above.
3. Which of the following statements should be kept in mind while preparing a resume:
(a) Do not include the skills you can offer
(b) Include the job title you are seeking and the skills you can offer
(c) Be general in your career objectives
(d) Include information about your family.
4. Choose the correct option:
(a) A debenture is an interest yielding loan.
(b) A debenture cannot be converted into equity shares.
(c) The right shares can be allotted to anyone.
(d) A company sometimes allots bonus shares to its shareholders even if it runs into losses.
5. Office orders have a format similar to that of:
(a) Press Release
(b) Representations
(c) Memorandums
(d) Advertisements.
SOLUTIONS OF JUNE 2017
1. (d) It is difficult to imagine today’s world without advertising. Three-fourths of a newspaper is
devoted to advertisements of various kinds. Television programs are interrupted at frequent
intervals to telecast commercials. On the internet, one finds goods and services being
advertised on home pages of different search engines and websites. Thus, Advertising is a
paid communication, for the masses. Its ultimate purpose is to impart information, develop
attitudes, create needs and induce action beneficial to the advertiser.
2. (d) A liaison officer is a person who liaises between two organizations to communicate and
coordinate their activities. Generally, liaison officers are used to achieve the best utilization of
resources or employment of services of one organization by another. Liaison officers often
provide technical or subject matter expertise of their parent organization. Usually, an
organization embeds a liaison officer into another organization to provide face-to-face
coordination. Thus, none of the above liaisons between community and the government.
3. (c) While resume contains most of factual information about the applicant, the application or
the covering letter reveals the profile of the applicant. If it is cleverly drafted, it may increase
the chances of crossing the first hurdle. Thus, your resume should mention career goals and
specific job objectives.
4. (a) Public investment in a company is generally in the form of shares, debentures and
deposits. Anyone can participate in the capital of a company through equity shares. The return
on shares depends on the profitability of the company and is in the form of dividend. A
debenture is an interest-yielding loan but may be partly or fully convertible into equity shares.
The Rights Shares are allotted only to the existing shareholders of the company but they have
to be paid for. The company may also part with profits in the form of Bonus shares to the
existing shareholders.
5. (c) Office Orders have a format similar to that of memorandums. What makes them different
is the purpose and tone employed. They generally deal with matters affecting rights and
privileges of employees. The language used is formal and legally common. Passive verbs are
preferred. They carry a number since they remain in force till revoked and are filed for future
reference. In addition, they carry a bold, underlined heading to help us identify them.
QUESTIONS OF DECEMBER 2017
1. Reputed associate of a leading foreign bank requires smart graduates with good
communication skills for hard-core marking. Walk-in interview is between 12 noon to 5 pm on
February 5th at Hotel Hilton, Connaught Circus, New Delhi. This is an example of:
(a) Business Offers
(b) Situations Vacant
(c) Situation wanted
(d) Public Notice
2. Which of the following statement about complaint letters is incorrect?
(a) A bona fide complaint can be made after a passage of time
(b) A complaint should be based on factual information
(c) A dissatisfied customer has a right to lodge a complaint
(d) It is inappropriate to assume at the beginning that the seller alone is art fault
3. Which of the following is not an essential part of a job resume?
(a) Address
(b) Education
(c) Work experience
(d) Food habits
4. Choose the correct statement:
(a) Representations can be based on convertible facts depending on the opportunity
(b) Representations never mention the relief expected
(c) Representations are drafted in an informal tone
(d) Representations are drafted using the format of a business letter
SOLUTIONS OF DECEMBER 2017
1. (b) The given classified advertisement is the example of situation vacant.
2. (a) The Statement a is incorrect-A Bonafide complaint should be made without delay since
the passage of time complicates the matter.
3. (d) Food habit is not an essential part of Resume.
4. (d) Representations are drafted using the format of business letter.
QUESTIONS OF JUNE 2018
1. Which one of the following is not true about a job interview?
(a) In a job interview, one needs to study about the job, the company and industry
(b) Memorise and rehearse the answers to the probable questions in the interview
(c) Reach at the interview venue about 10-15 minutes early
(d) Bring an extra copy of resume at the time of interview.
2. Which of the following is correct about office notes?
(i) Office notes are a form of internal communication between two different departments
(ii) Office notes are put up by sections or departments to higher authorities
(iii) The actual layout of the office note is same for all the companies. The Correct option is:
(a) (i) and (ii) only (b) (ii) and (iii) only
(c) (i) and (iii) only (d) All of the above
3. Which one of the following general rules is not applicable when composing a telegram?
(a) Block letters must be used as for as possible
(b) Sentences are to be divided by the word ‘STOP’
(c) The message must be brief and clear
(d) Normal grammar and punctuation must not be ignored
4. Which of the following is not the primary elements of a strong organisational compliance
program
(a) A written code of conduct
(b) An ethics officer
(c) Significant financial expenditures
(d) A formal ethics training program
5. When an organisation needs to share important information with members of general public
such as a change of name or representative, it drafts:
(a) A press release
(b) An advertisement
(c) A public notice
(d) An e-mail message.
SOLUTIONS OF JUNE 2018
1. (b) Memorise and rehearse the answers to the probable questions in the interview.
2. (a) Office notes are a form of internal communication. It is a communication between two
different departments.
3. (d) Block letters must be used as for as possible, is not applicable when composing a
telegram.
4. (c) Significant financial expenditures is not a primary element of strong organisational
compliance program but written Code of Conduct, formal ethics training program, ethics officer
are primary elements.
5. (c) A public notice is a notice which is used when an organisation needs to share important
information with members of general public such as change of name or representative.
QUESTIONS OF DECEMBER 2018
1. Which one of the following is a type of goodwill letter?
(a) Letter of sympathy
(b) Office Order
(c) Thank you Order
(d) None of these
2. Resume for job should be:
(a) Career goals and job objective;
(b) Your adequate knowledge about the company being approached
(c) Both (a) and (b)
(d) None of these
SOLUTIONS OF DECEMBER 2018
1. (c) Types of Goodwill letter:
(i) Thank you letters
(ii) Congratulatory letters
(iii) Letter of Sympathy
(iv) Condolence letters
(v) Obituary Notices
2. (d) Resume: contain following details:
(1) Personal Particulars
(2) Academic Particulars
(3) Additional Qualification
(4) Experience
(5) Reference
QUESTIONS OF JUNE 2019
1. Organisations publish __________ when they have to procure goods and services an a
large scale or get projects executed.
(a) Purchase requisition
(b) Tender notice
(c) Purchase order
(d) None of the above
2. __________ is neither entered into books of account nor charged to the account of the
recipients.
(a) Delivery Challan
(b) Invoice
(c) Credit / Debit Note
(d) Proforma Invoice
3. __________ are made in order to voice a grievance and to secure a relief.
(a) Business Communication
(b) Invoice
(c) Public Notices
(d) Representations
4. When an organisation needs to share Important Information with members of general
public, it drafts a -
(a) Public Notice
(b) Office Memorandum
(c) Agreement
(d) Representation
5. A good press release should not be -
(a) Factual
(b) Lengthy
(c) News value
(d) Format based
6. When goods are returned by the customer, which one of the following is issued to the
customer for the value of goods returned ?
(a) Debit note
(b) Performa Invoice
(c) Invoice
(d) Credit note
7. A __________ does not have a salutation and complimentary close.
(a) Purchase order.
(b) External letter
(c) Call letter
(d) Memo
8. Memorandums are preferred when one needs to convey information -
(a) Urgently
(b) In writing
(c) Telephonically
(d) Verbally
SOLUTIONS OF JUNE 2019
1. (b) Organisations publish ‘Tender Notice’ when they have to procure goods and services on
a large scale or get projects executed.
2. (d) ‘Proforma Invoice’ is the invoice or a type of papers note which is signed by consigner to
the consignee and is neither entered into books of account nor changed to the account of the
recipients.
3. (d) Representations are made in order to voice a grievance and to secure a relief.
4. (a) Public notice is the medium which is used by the organisation when an information is
needed to be shared to a large no. of members within the general public.
5. (b) A good press release should not be lengthy.
It should be -
— Brief
— Factual
— News value
— Format based.
6. (d) When goods are returned by the customer‘credit note’is issued to the customer for the
value of goods returned.
7. (d) A ‘Memo’ does not have a salutation or/and a complementary close. In it informal tone
and use of personal pronouns is allowed.
8. (b) Memorandums are preferred when one needs to convey the information in writing.
QUESTIONS OF DECEMBER 2019
1. AIDAS is a abbreviation of:
(a) Attention, Interest, Desire, Action, Satisfaction.
(b) Active, Interest, Desire, Ambition, Satisfaction.
(c) Both of above
(d) None of above.
2. Types of goodwill letters
(a) Letter of sympathy
(b) Condolence letter
(c) Obituary letter
(d) All of above.
3. It is neither entered into books nor charged to the account of recipient ?
(a) Invoice
(b) Performa invoice
(c) Proforma invoice
(d) Statement of Accounts
4. Communication media is used in regional area?
(a) Interdepartmental
(b) Intra departmental
(c) Both of above.
(d) None of above.
5. Great worth and earnest of feeling means:
(a) Tendered
(b) Fervour
(c) Courtesy
(d) Callous
SOLUTIONS OF DECEMBER 2019
1. (a) Effective sales writing demands following what is known as the ‘AIDAS’ plan which
stands for Attention, Interest, Desire, Action, and Satisfaction.
2. (d) Every business letter should be a goodwill letter.
They are classified as under -
— Thank you letters
— Congratulatory letters
— Letter of sympathy
— Condolence letters
— Obituary Notices.
3. (c) A performa invoice is different insofar as it is for the sake of form only. It is neither
entered into books nor charged to the account of the recipients.
4. (b) Correspondence with Regional/Branch offices is also an important part of
intra-organizational communication.
5. (b) The idiomatic expressions
“Great worth and earnest of feeling means” - Fervour.
 CHAPTER 7 CONCEPT OF E-CORRESPONDENCE

MCQs
PRACTICE QUESTIONS
1. Which of the following is applicable in case of Telegram.
(a) The message must be detailed
(b) Normal grammar and punctuation must always be followed.
(c) Time should be written according to twenty four hour clock
(d) Block letter must not be used
2. What is the full form of CNC ?
(a) Computerized and Numerically Counted
(b) Computerized and Numerically Claimed
(c) Computerized and Numerically Controlled
(d) None of the above.
3. __________ connect the different Branches of an organisation in a Private, dedicated
communication network.
(a) ISDN (b) Post box of facility
(c) VS AT (d) AAR
4. Investors are expected to open to get their share certificate in the electronic forms.
(a) Current A/c (b) Demat A/c
(c) Saving A/c (d) Fixed A/c
5. The abbreviation ISDN stands for __________.
(a) Integrated small digital network.
(b) International small display network.
(c) Integrated system digital network
(d) Integrated system display network.
6. “The letter written by one party to another, and the answers there to, make what is called the
correspondence of parties such correspondence if done through electronic signals via internet
is called __________.”
(a) Intranet (b) E-mail
(c) E-correspondence (d) None of the above.
7. Full form of HTTP -
(a) Hyper text transfer protocol (b) Hyper transfer text protocol (c) Hyper text transfer plan (d)
None of the above.
8. __________ is a networking infrastructure.
(a) Internet (b) Intranet
(c) Extranet (d) E-mail
9. What is the other name for e-correspondence ?
(a) E-mail - correspondence
(b) Electronic -correspondence
(c) Both (a) & (b)
(d) None of the above.
10. Full form of URL is:
(a) Uniform Reachable Locator (b) Uniform Resource Locator (c) Uniform Research Locator
(d) Uniform Readable Locator
11. First e-mail system was known as:
(a) MALE BOX (b) MAIL BOX
(c) EMAIL BOX (d) None of the above.
12. When was FTP (File Transfer Protocol) put in use.
(a) 1952 (b) 1962
(c) 1972 (d) 1982
13. Which protocol is used to receive mail?
(a) SMTP (b) POP
(c) HTTP (d) FTP
14. Which of the following is not the feature of E-mail?
(a) Spam (b) Search
(c) Signature (d) Settlement
15. Which is not an E-mail etiquette?
(a) Be concise (b) Be Realistic
(c) Be Professional (d) Watch your tone.
16. Which protocol is used by web?
(a) HTTP (b) SMTP
(c) FTP (d) POP
17. Unsolicited or junk mails are filtered through the option of
(a) Delete (b) Trash
(c) Spam (d) None of the above.
18. WWW stands for
(a) World web wide (b) Wide world web
(c) World wide web (d) None of the above.
19. Who is called as the “father of E-mail”?
(a) Merrian (b) Aristotle
(c) Tomlinson (d) None of the above.
20. This began as an American experiment in computer communication technology during the
cold war and has revolutionised the world.
(a) Fax (b) SMS
(c) Telegram (d) Email
21. __________ allows a central communication area for the entire company.
(a) Intranet (b) Internet
(c) Extranet (d) None of the above.
22. __________ is used in place for paper to communicate.
(a) Internet (b) Intranet
(c) Email (d) All of the above.
23. Full form of IMAP:
(a) Internet Message Access Plan
(b) Internet Message Access Protocol
(c) Intranet Message Access Protocol
(d) None of the above.
24. Full form of POP:
(a) Post office plan (b) Point office protocol
(c) Post office protocol (d) Point office plan.
25. Which year was water shed year in e-mail marketing?
(a) 1946 (b) 1956
(C) 1966 (d) 1976
26. Uses of Internet:
(a) Sending e-mail (b) Tele conferencing
(c) E- commerce (d) All of the above
27. It is an electronic, cost- effective and fastest mode of communication as of today.
(a) Internet (b) E-mail
(c) E- Correspondence (d) None of the above
28. In year __________ the MIT was the first to demonstrate the use of the first e-mail system,
known as MAIL Box
(a) 1965 (b) 1974
(c) 1976 (d) 1968
29. Full form of FTP is
(a) Full time protocol
(b) File transfer program
(c) Fun time program
(d) File transfer protocol
30. The __________ option allows us to share documents, work sheet, presentations, pictures
and videos along with the mails
(a) Spam (b) Interface
(c) Attachments (d) None of the above
31. Which of this is not an advantage of EMAIL?
(a) Managing E-mail is easy (b) E-mail is fast (c) E-mail is Inexpensive (d) Security
32. Purposes of Intranet:
(a) Internet Communication
(b) Send private messages
(c) Used as a corporate culture-change platform
(d) All of the above.
33. Full form of HTML is:
(a) Hyper text mail language
(b) Hyper transfer markup language
(c) Hyper text markup language
(d) High time markup language
34. Free of cost repair of software bug available at Internet is called ....
(a) Version
(b) Ad-on
(c) Tutorial
(d) Patch
35. The Internet was originally a project of which agency?
(a) ARPA
(b) NSF
(c) NSA
(d) None of these
36. Which of the following is a correct format of Email address?
(a) name@website@info
(b) name @website.info
(c) www.nameofebsite.com
(d) name.website.com
37. HTML is used to create
(a) machine language program
(b) high level program
(c) web page
(d) web server
38. The computer jargon - WWWW, stands for:
(a) World Wide Web Worm
(b) World Wide Wildlife Web
(c) World Wide Women's Web
(d) World Wide Women's Week
39. The process of transferring files from a computer on the Internet to your computer is called
(a) Uploading
(b) Forwarding
(c) FTP
(d) Downloading
40. In internet terminology IP means
(a) Internet Provider
(b) Internet Protocol
(c) Internet Procedure
(d) Internet Processor
41. A Web site's front page /main page is called
(a) Browser Page
(b) Search Page
(c) Home Page
(d) Bookma
42. Which one of the following is not a search engine?
(a) Bing
(b) Google
(c) Yahoo
(d) Windows
43. Verification of a login name and password is known as:
(a) configuration
(b) accessibility
(c) authentication
(d) logging in
44. Internet explorer falls under:
(a) Operating System
(b) Compiler
(c) Browser
(d) IP address
45. What is the full form of WWW in web address ?
(a) World Wide Web
(b) World Wide Word
(c) World Wide Wood
(d) None of these
46. Full form of HTML is:
(a) Hyper Text Markup Language
(b) Hyper Text Manipulation Language
(c) Hyper Text Managing Links
(d) Hyper Text Manipulating Links
47. Moving from one website to another is called :
(a) Downloading
(b) Browsing
(c) Uploading
(d) Attachment
48. A computer on internet are identified by :
(a) e-mail address
(b) street address
(c) IP address
(d) None of the above

Answer

1 (c) 2 (c) 3 (c) 4 (b) 5 (c) 6 (c)

7 (a) 8 (a) 9 (c) 10 (b) 11 (b) 12 (c)

13 (b) 14 (d) 15 (b) 16 (a) 17 (c) 18 (C)

19 (c) 20 (d) 21 (a) 22 (d) 23 (b) 24 (C)

25 (d) 26 (d) 27 (a) 28 (a) 29 (d) 30 (c)

31 (d) 32 (d) 33 (c) 34 (d) 35 (a) 36 (b)

37 (c) 38 (a) 39 (d) 40 (b) 41 (c) 42 (d)

43 (c) 44 (c) 45 (a) 46 (a) 47 (b) 48 (c)

PAST YEAR QUESTIONS

QUESTIONS OF DECEMBER 2012
1. With reference to e-mail, BCC stands for —
(a) Blind carbon copy (b) Before carbon copy
(c) Before copy carbon (d) Blind copy carbon
2. Which one of the following is a system of interlinked documents accessed via internet ?
(a) Intranet (b) Extranet
(c) World wide web (d) Local area network
3. Which one of the following protocol is generally used in internet
(a) HTTP (b) HPPT
(c) TTPH (d) TPTH
SOLUTIONS OF DECEMBER 2012
1. (a) With respect to e-mail, BCC Stands for Blind Carbon Copy. It is used or chosen to send
a group or list of people the same message using BCC, which is kindest and least obvious way
to send mail short of encryption.
2. (c) World Wide Web is a system of inter linked documents accessed via internet. The world
wide web is way of accessing information over the medium of the internet.
3. (a) Protocol generally used in Internet is HTTP. (Hyper Text Transfer Protocol)
QUESTIONS OF DECEMBER 2013
1. __________ option forbids unwanted e-mails to enter into the Inbox.
(a) Interface
(b) Spam
(c) Protocols
(d) Jargon.
SOLUTIONS OF DECEMBER 2013
1. (b) Unsolicited or Junk mails can be filtered by using the ‘Spam’ option which forbids
unwanted mails to enter your inbox.
QUESTIONS OF JUNE 2014
1. In which year does US Military Started using improved form of email?
(a) 1965 (b) 1974
(c) 1975 (d) 1972
2. Who is the founder of E-mail ?
(a) Merrian (b) Tomlinson
(c) Aristotle (d) None
3. What is the watershed year in the history of e-mail marketing?
(a) 1976 (b) 1974
(C) 1972 (d) 1970
4. What is the full form of HTTP?
(a) Hydro Text Transfer Protocol
(b) Hyper Text Transfer Protocol
(c) Hyper Text Transfer Process
(d) None of these
SOLUTIONS OF JUNE 2014
1. (b) It was the year 1974 in which US military started using improved form of email.
2. (b) Tomlinson is called the “father of e-mail and is credited with its invention.
3. (a) Year 1976 was a waters head year in the history of e-mail marketing. E-mail services
was being offered in the commercial packages and pre-minute changes were applicable to
those using these services.
4. (b) HTTP refers to as Hyper Text Transfer Protocol
QUESTIONS OF DECEMBER 2014
1. The abbreviation VSAT stands for:
(a) Video Shot Aperture Transmission
(b) Very Small Aperture Terminals
(c) Voice Sites Applicable Transmission
(d) Voice Server Applied Terminals
2. Which of the following is the full form of the abbreviation www?
(a) World wide web
(b) World work web
(c) Wide world web
(d) Web world wide
3. Choose the correct statement:
(a) Messenger and outlook express are a part of web browsers
(b) The specialists prefer programmes like eudora
(c) E-mail packages help us to compose and forward messages
(d) All the stated options are correct.
4. Choose the incorrect option about e-mail services:
(a) E-mail is a replacement of Teleconferencing
(b) E-mail depends on internet connectivity
(c) E-mail cannot be considered a confidential mode of communication
(d) E-mails are not expensive.
SOLUTIONS OF DECEMBER 2014
1. (b) The abbreviation VSAT stands for Very Small Aperture Terminals which connect the
different branches of an organisation in a private, dedicated communication network
2. (a) The abbreviation ‘www’ stands for World Wide Web which is a system of interlinked
hypertext documents accessed via the internet. With a web browser, one can view web pages
that may contain text, images, videos and other multimedia and navigate between them via
hyperlinks.
3. (c) Option C is the correct statement i.e. E-mail packages helps us to compose and forward
messages through the computer.
4. (a) Features of E-mail:
⇒ E-mail is an electronic mode of message transmission.
⇒ It has become one of the cost effective modes of fast communication.
⇒ E-mails are delivered very fast from any part of the world. Note:
(i) E-mail is not the confidential mode of communication
(ii) It cannot be replaced by teleconferencing
(iii) It cannot be relied in case of emergency
(iv) It is dependent upon internet.
So, option A is not correct statement regarding E-mail. i.e. E-mail is a replacement of
teleconferencing.
QUESTIONS OF JUNE 2015
1. Choose the incorrect statement about securities:
(a) In order to use dematerialising facilities one has to open a demat account
(b) Change from electronic format to physical form is called rematerialisation
(c) Once you dematerialise your securities you cannot rematerialise
(d) Change from physical form to electronic format is called dematerialisation.
2. Unsolicited or junk mails are filtered through the option of:
(a) Packages
(b) Spam
(c) Inbox
(d) Attachments.
SOLUTIONS OF JUNE 2015
1. (c) Securities are being used in electronic or dematerialised form, however, re-conversion to
physical form or rematerialisation is also possible.
2. (b) Spam: Unsolicited or Junk mails can be filtered by using the ‘spam’ option which forbids
unwanted mails to enter your inbox.
QUESTIONS OF DECEMBER 2015
1. Telex is used only for student text and are used for graphics, text etc:
(a) Partly true (b) Partly false
(c) True (d) False
2. Who is the founder of E-mail:
(a) Tomlinson (b) Aristotle
(c) Mereian (d) None of the above
3. What is the other name of E - correspondence?
(a) Electronic - correspondence (b) E - mail correspondence (c) Both (a) and (b) (d) None of
the above
SOLUTIONS OF DECEMBER 2015
1. (c) Telex machine only allow exchange of text and for graphics etc.
2. (a) Tomlinson is the founder of E-mail and is credited with its invention.
3. (c) E-correspondence is also called electronic-correspondence and E-mail
correspondence. Thus options (a) & (b) are correct.
QUESTIONS OF JUNE 2016
1. Who is called the ‘Father of E-mail’ and is credited with the invention?
(a) Tomlinson (b) Merriam
(c) Morse (d) Aristotle.
2. Choose the incorrect option about E-mail services?
(a) E-mail is a replacement for Tele-conferencing
(b) E-mail can be considered a confidential mode of communication
(c) E-mails are not expensive
(d) E-mails depend on internet connectivity.
SOLUTIONS OF JUNE 2016
1. (a) Tomlinson is called the ‘father of email’ and is credited with its invention because he
chose the ‘@’ symbol to provide an addressing standard in the form of “user@host”, which is
in use till date.
2. (b) E-mail can be considered a confidential mode of communication. This statement is
incorrect as sensitive information can be easily shared and distributed within a business. An
email can be intercepted by a hacker or go on an incorrect e-mail address and wind up in
someone's else inbox.
QUESTIONS OF DECEMBER 2016
1. Which of the following is incorrect about the language of an e-mail?
(a) One should not use jargon unless writing to people of one’s own profession
(b) One may freely use abbreviations
(c) One should use words with positive connotations.
(d) Salutation is not necessary.
2. E-mail etiquettes include:
(a) Going into unnecessary details
(b) Watching your tone
(c) Display whatever you have
(d) Being unprofessional.
SOLUTIONS OF DECEMBER 2016
1. (b) The language of E-mail:
(i) Write short, crisp and focused paragraphs.
(ii) Use concrete words with positive connotations.
(iii) Do not use abbreviations and acronyms
(iv) Don't use jargon or slang. It can be used if you are communicating with people of same
profession.
(v) Use short and simile sentences.
2. (b) E-mail etiquettes include:
- Mind your manners
- Watch your tone
- Be concise
- Be professional
- Use correct spelling and proper grammar
- Wait to fill in the TO’ email address
QUESTIONS OF JUNE 2017
1. Which of the following is/are an advantage/advantages of e-mail?
(a) It is cheaper than a letter
(b) It is faster than a letter
(c) Locations do not prove any obstacle in its path
(d) All the stated options are correct.
2. Which of the following protocol is used by the web?
(a) TTPH
(b) TPTH
(c) HTTP
(d) HTPT.
SOLUTIONS OF JUNE 2017
1. (d) “Electronic mail” or “e-mail” as it is commonly called the process of sending or receiving
a computer file or message by computer modem over telephone wires to a pre-selected “mail
box” or “address” on another computer. E-mail can also be sent automatically to a large
number of electronic addresses via mailing lists (through ‘mail-merge’ option). E-mail
messages can range from the simplest correspondence to business presentations,
engineering blueprints, book chapters, or detailed contracts. Hence it is cheaper, faster than a
letter and location do not create any obstacle.
2. (c) The World Wide Web, or simply Web, is a way of accessing information over the medium
of the internet. It is an information-sharing model that is built on top of the Internet. The Web
uses the HTTP protocol (one of the languages spoken over the Internet) to transmit data. Web
services, which use HTTP to allow applications to communicate in order to exchange business
logic, use the Web to share information.
QUESTIONS OF DECEMBER 2017
1. Which of the following is incorrect about the language of an email?
(a) One should not use jagran unless writing to people of one's own profession.
(b) One should use words with positive connotations
(c) Salutation is not necessary
(d) One may freely use abbreviations
2. Which of the following is a system of interlinked hypertext documents accessed via the
internet?
(a) World wide web
(b) Internet
(c) Emails
(d) Extranet
3. Which of the following is not an advantage of e-mail?
(a) It lacks the personal touch of traditional method of correspondence in business
(b) It is easy to filter
(c) E-mail packages allow us to out, copy and park
(d) In email communication differences in location do not prove to be an obstacle
SOLUTIONS OF DECEMBER 2017
1. (d) The use of abbreviations in the Email shall be avoided as far as possible. The statement
d is incorrect as freely use of abbreviation should be avoided.
2. (a) World Wide Web is a system of interlinked hypertext document accessed via the
internet.
3. (a) Lack of personal touch of traditional method of correspondence is a disadvantage.
QUESTIONS OF DECEMBER 2018
1. Advantage of E-mail
(a) Easy to manage
(b) Email is expensive
(c) Can be treated as valuable evidence
(d) Both (a) and (c)
SOLUTIONS OF DECEMBER 2018
1. (d) Advantages of an E-mail:
(i) Easy to manage
(ii) Is Inexpensive
(iii) Easy to filter
(iv) Transmission is secure and reliable.
QUESTIONS OF JUNE 2019
1. __________ option forbids unwanted e-mails to enter into the Inbox
(a) Interface
(b) Spam
(c) Protocols
(d) Jargon
SOLUTIONS OF JUNE 2019
1. (b) ‘Spam’ option forbids unwanted e-mails to enter into the Inbox.
QUESTIONS OF DECEMBER 2019
1. This began as a American experiment in computer communication technology during cold
war and has revolutionized the world?
(a) Fax
(b) Telegram
(c) Internet
(d) Radar
2. Causes unnecessary delays file backups storage problem:
(a) Virus
(b) Spam
(c) Attachments
(d) Emotions
SOLUTIONS OF DECEMBER 2019
1. (d) Radar began as a American experiment in computer communication technology during
cold war and has revolutionized the would.
2. (a) These viruses cause unnecessary delay, storage problem, file backups etc. Ineffective
consumer search:
A close look at the e-commerce market.
 CHAPTER 8 COMMON BUSINESS TERMINOLOGIES

MCQs
PRACTICE QUESTIONS
1. An economic resource that is expected to be of benefit in future is called:
(a) Asset (b) Liability
(c) Capital (d) Loan
2. The lowest price at which an owner is willing to sell his security is:
(a) Ask (b) Call
(c) Put (d) Book value
3. Market situation where stock price are falling consistently:
(a) Stag (b) Bear
(c) Bull (d) Badla
4. Market situation where one expects a rise in price so that he can later sell at a high price:
(a) Stag (b) Bear
(c) Bull (d) Balia
5. The riskiness inherited in firm’s operations if it uses no debt:
(a) Business risk (b) Beta
(c) Market risk (d) Zero risk
6. Option to buy a security is:
(a) Call option (b) Put option
(c) Hedging (d) Arbitrage
7. Commercial papers are:
(a) A type of long term promissory note
(b) Transferable certificate of ownership of investment
(c) Bond that pays no annual interest but sold at discount and redeemed at par
(d) Unsecured, short term promissory note of large firms usually issued in denominations of
Rs. 1,00,000 or more
8. Business combination of two or more entities that occurs when the entities transfer all their
net assets to a new entity created for that purpose:
(a) Demerger (b) Consolidation
(c) Joint Venture (d) None of these
9. Stock that provides constant dividends and stable earnings over a period of economic down
turn also:
(a) Aggressive stock (b) Debenture
(c) Defensive stock (d) Bond
10. Security whose price is derived from one or more underlying assets:
(a) Shares (b) Debentures
(c) Bonds (d) Derivatives
11. Company’s first issue of shares to general public:
(a) FPO (b) IPO
(c) Liquidation (d) Internet trading
12. P/E ratio is calculated as:
(a) MPS -r EPS (b) EPS ∈ MPS
(c) Earning No. of shares (d) Any of these
13. Price at which the holder of an option can buy or sell the security they hold when the option
is executed:
(a) Premium amount (b) Strike Price
(c) Face Value (d) Market Price
14. Rate of return earned on a bond if it is called before maturity:
(a) YTM (b) MTM
(c) Dividend (d) Capital gain
15. A reduction in the price of goods given to encourage sale on cash basis:
(a) Trade Discount (b) Commission
(c) Cash Discount (d) Sales Discount
16. A marketing activity directed from one business to another:
(a) B2B (b) B2C
(c) C 2 B (d) C 2 2
17. Company that has control over a certain market:
(a) Market leader (b) Market Follower
(c) Mass marketing (d) Market segment
18. 4 P’s of marketing:
(a) Price, Plan, Place, Product
(b) People, Planet, Plant, Product
(c) Price, Product, People, Promotion
(d) Product, Price, Place, Promotion
19. Pricing strategy that involves setting lower prices in order to discourage potential new
entrants to suppliers market:
(a) Penetration Policy (b) Skimming
(c) Pre-Emptive Pricing (d) Market Price
20. A skill, resource or other advantage that firm has relative to its competitors that is important
to serving the needs of customer in market place:
(a) Strength (b) Weakness
(c) Opportunity (d) Threat
21. Limitation or lack of skills in effective performance: (a) Strength (b) Weakness
(c) Opportunity (d) Threat
22. Limit that regulates the increase or decrease in the rate of interest and installment of an
adjustable rate mortgage:
(a) Cap (b) Floor
(c) Collar (d) Shoe
23. Creator of trust who takes the responsibility of repayment of loan:
(a) Investor (b) Guarantor
(c) Borrower (d) Cashier
24. Economic insolvency, where in person’s assets are liquidated: (a) Bankruptcy (b)
Amalgamation
(c) Demerger (d) Bad debt
25. PESTLE stands for:
(a) Political, Economic, Social, Technological, Legal, Environmental.
(b) Political, Ecological, Structural, Technical, Legal, Environmental.
(c) Policy, Environment, Social, Teamwork, Legal, Environmental.
26. Malfide means:
(a) In good faith
(b) In bad faith
(c) In utmost good faith
(d) Man of faith

Answer

1 (a) 2 (a) 3 (b) 4 (c) 5 (a) 6 (a)

7 (d) 8 (b) 9 (c) 10 (d) 11 (b) 12 (a)

13 (b) 14 (a) 15 (c) 16 (a) 17 (a) 18 (d)

19 (c) 20 (a) 21 (b) 22 (a) 23 (b) 24 (a)

25 (a) 26 (b)

PAST YEAR QUESTIONS

QUESTIONS OF MAY 2018
1. 4 P’s of marketing are:
(a) Plan, Price, Production, Publicity
(b) Plan, Production, Place and Promotion
(c) Plan, Price, Product, Promotion
(d) Product, Price, Place, Promotion
2. Bid is the opposite of
(a) Ask/Offer (b) Call
(c) Equity (d) None.
3. The process of estimating future demand by anticipating what buyers are likely to do under
a given set of marketing conditions:
(a) Cross Marketing (b) Forecasting
(c) Market Development (d) Internal Marketing
4. Consolidation means:
(a) Combination of two or more entities that occurs when entities transfer all their net assets to
a new entity created for purpose
(b) A security by an issuer
(c) An option given to investor
(d) Commission charged by the broker
5. “Personal selling” is done through:
(a) Written Communication (b) Oral Communication
(c) TV and Media (d) Sign Language
6. The number of units of given currency that can be purchased for one unit of another
currency is called __________.
(a) Current Ratio (b) Exchange Ratio
(c) Equity (d) Dividend
7. __________ is a road map of company’s future:
(a) Objective (b) Goal
(c) Vision (d) Aim
8. When two or more companies come together to expand their business operations in a newly
created entity.
(a) Joint Venture (b) Acquisition
(c) Partnership (d) Merger
SOLUTIONS OF MAY 2018
1. (d) Commercially, business is all about marketing management. Essentially it comprises of
the famed 4 P’s of marketing which are: Product, Price, Place and Promotion for goods
marketing.
2. (a) Bid is the price at which market maker buys from the investor and offer in the price at
which he offers to sell the stock to the investor. The offer's higher than bid.
3. (b) The process of estimating future demand by anticipating what buyers are likely to do
under a given set of marketing conditions is known as forecasting.
4. (a) Consolidation means Combining assets, equity, liabilities and operating accounts of a
parent firm and its subsidiaries into one financial statement or combining two or more firms
through purchase, merger, or ownership transfer to form a new firm.
5. (b) Personal selling is where businesses use people (the “sales force”) to sell the product
after meeting face-to- face with customer. Hence, it takes place through oral communication.
6. (b) The number of units of given currency that can be purchased for one unit of another
currency is called Exchange Rate.
7. (c) A strategic VISION is a road map of a company’s future - providing specifics about
technology and customer focus, the geographic and product markets to be pursued , the
capabilities it plans to develop, and the kind of company that management is trying to create.
8. (d) When two or more companies come together to increase their strength and financial
gains along with breaking the trade barriers in a newly created entity, it is known as “merger”
QUESTIONS OF NOVEMBER 2018
1. It is the amount of revenue from sales which exactly equals the amount of expense.
(a) Breakeven point (b) Total revenue
(c) Both (a) and (b) (d) None of these
2. Financially sound companies with paid dividend is known as?
(a) Blue chip (b) Bonds
(c) Debenture (d) None of the above.
3. What is the meaning of arbitrage?
(a) Buying & selling of different commodities
(b) Simultaneous buying & selling of identical commodities
(c) Only buying of identical commodities
(d) Selling of identical commodities only
4. __________ is the reduction in the price of goods given to encourage sale on cash base.
(a) Cash discount (b) Trade discount
(c) Both (a) & (b) (d) None of these.
5. Asset which can be replaced within a year into cash.
(a) Fixed (b) Intangible
(c) Current (d) Non-current.
6. What IPO is related to:
(a) Companies first issue to general public
(b) Rights issue of the company
(c) Both (a) & (b)
(d) None of these.
7. Shares of a company listed on stock exchange are:
(a) Securities (b) Listed shares
(c) Debentures (d) Bonds
8. __________ involves charging a relatively high price for a short period of time.
(a) Price skimming (b) Price sensitivity
(c) USP (d) Holding price
9. The lowest price at which an owner is willing to sell his security is:
(a) Bid (b) ASK
(c) Cags (d) Sale value
SOLUTIONS OF NOVEMBER 2018
1. (a) Break even point is the amount of revenue from sales which exactly equals to the
amount of expense
2. (a) Blue Chips are shares of large, well established and financially sound companies with an
impressive record of earnings and dividends.
3. (b) Arbitrage is the simultaneous purchase and sale of two identical commodities or
instruments
4. (a) Cash Discount is the reduction in the price of goods given to encourage sale on cash
basis.
5. (c) Current Assets are the assets for short period of time it can be replaced within a year into
cash
6. (a) Initial Public Offering (IPO) is a companies first issue of shares to general public. IPO’s
are issued by smaller younger companies seeking funds for expansion and growth.
7. (b) Listed shares are the shares of a company listed on stock exchange. The company has
to pay fees to be listed in the stock exchange.
8. (a) Price skimming involves charging a relatively high price for a short time where a new,
innovative, or much improved product is launched into market.
9. (b) ASK is the lowest price at which an owner is willing to sell his security.
QUESTIONS OF MAY 2019
1. Which of the following is Return on Investment
(a) Dividend (b) Interest
(c) Yield (d) None of the above
2. When two companies come together to expand their business operation in a newly created
entity.
(a) Merger (b) Partnership
(c) Acquisition (d) Joint Venture
3. The opposite of bid is __________.
(a) Ask/Offer (b) Call
(c) Purchase (d) None of the above
4. Bull Market is called
(a) A market in which stock price is increasing consistently
(b) A market in which stock price is decreasing consistently
(c) Both (a) and (b)
(d) None of the above
5. Personal selling is done through
(a) Sign language (b) Social Media
(c) Written Communication (d) Oral Communication
SOLUTIONS OF MAY 2019
1. (c) Yield is the income returned on an Investment. It refers to earnings generated and
realised on an investment over a particular period of time.
2. (a) Merger is considered as a process when two or more companies come together as a
newly created entity in order to expand their operations.
3. (a) Bid is the highest price a buyer is willing to pay for a stock. Its opposite is Ask/offer.
4. (a) Bull market is a market in which the stock price is increasing consistently.
5. (d) Personal selling is the oral communication with potential buyer of a product with the
intention of making sale. It focuses on developing a relationship with the potential buyer.
QUESTIONS OF NOVEMBER 2019
1. 45 basis points is equal to:
(a) 0.45% (b) 450%
(c) 45% (d) 4.5%
2. A series of fixed payments at fixed interval of time:
(a) Annuity (b) Annuity due
(c) Installment (d) None
3. When a member of banks collectively give loan to a person it is known as:
(a) Syndicated loan (b) Mortgage
(c) Both (a) and (b) (d) None
4. When the revenue earned is same as expenses incurred for that it is known:
(a) Break-even-point (b) Equilibrium estate
(c) Both (a) and (b) (d) None
5. Combination of several companies working together:
(a) Consortium (b) Merger
(c) Consolidation (d) None
6. What is a bull market?
(a) A market in which stock price are increasing
(b) A market in which the stock prices are decreasing
(c) Both (a) and (b)
(d) None
7. Bid is apposite of:
(a) Ask/Offer (b) Call
(c) Equity (d) None
8. __________ is known as gap financing, bridge financing is a loan where the time and cash
flow between a short term loan and long term loan is filled up.
(a) Bridge financing (b) Bank rate
(c) Financing (d) None
9. A stock that provides a constant dividends and stable earnings even in the periods of
economic downturn is __________.
(a) Defensive stock (b) Cash budget
(c) Income stock (d) Listed stock
10. The lowest price at which an owner is willing to sell his securities is:
(a) bid (b) ask/offer
(c) both (a) and (b) (d) none
11. __________ is the measure of return on investments in terms of percentage.
(a) Yield (b) Index
(c) Equity (d) Bonus
12. __________ is a strategy that is used to minimize the risk of a particular investment and
maximize the returns of investment.
(a) Cap (b) Encryption
(c) Hedge (d) Term insurance
SOLUTIONS OF NOVEMBER 2019
1. (a) Basis point is a measure of change in financial parameters such as interest, stock
indices and market rates.
2. (a) A series of payments of an equal amount at a fixed intervals for a specified number of
periods is called annuity.
1
It is 100 of one percent 100
45
So 45 basis points is equal to
100

Which is equal to 0.45%

3. (a) A very large loan extended by a group of small banks to a single borrower, especially
corporate borrowers. In most cases of syndicated loans, there will be a lead bank, which
provides a part of the loan and syndicates the balance amount to other banks.
4. (a) It is the amount of revenue from sales which exactly equals the amount of expense.
Breakeven point is often expressed as the number of units that must be sold to produce
revenues exactly equal to expenses sales above the breakeven point produce a profit and
below produces loss.
5. (a) Consortium is a combination of several companies working together for a particular
purpose for examples:
• In order to buy something or Building something.
6. (a) A Bull market is a market in which the stock prices are increasing consistently. And a Bull
is one who expects a rise in price so that he can later sell at a higher price.
7. (a) Bid is the highest price a buyer is willing to pay for a stock. Ask/offer is the lowest price at
which an owner is willing to sell his securities

∴ Bid is opposite of ask/offer.

8. (a) Bridge financing is also known as gap. Financing, bridge financing is a loan where the
time and cash flow between a short term loan and a long term loan is filled up. Bridge financing
begins at the end of the time period of the first loan and ends with the start of the time period of
the second loan, thereby bridging the gap between two loans. It is also known as gap
financing.
9. (a) Defensive stock is a stock that provides a constant dividends and earnings even in the
periods of economic downturn i.e. even in the extreme critical situations of the stock market
these companies continue to pay the dividends at a constant rate.
10. (a) The lowest price at which an owner is willing to sell his securities is called bid.
Whereas, offer is the highest price at which owner is willing to sell his securities is called offer.
11. (b) A statistical measurement of change in the economy or security market. Such indices
how their own calculation methodology and are usually me assured as a percentage change in
the base value over the time.
12. (c) Hedge is a strategy that is used to minimize the risk of a particular investment and
minimise the returns of an investment. A ‘hedge’ strategy is, most of the times, implemented
with the help of a hedge fund. This term has been written from the banker’s point of view and
may be interpreted differently in the field of financial and commodity market.