Tutorial (8)

Human Resources Management

1. All of the following are forms of power derived from the project manager's position EXCEPT:

A. Formal.
B. Reward.
C. Penalty.
D. Expert.

2. The sponsor's role on a project is BEST described as:

A. Helping to plan activities.

B. Helping to prevent unnecessary changes to project objectives.
C. Identifying unnecessary project constraints.
D. Helping to put the project management plan together.

3. Which of the following conflict resolution techniques will generate the MOST lasting solution?

A. Forcing.
B. Smoothing.
C. Compromise.
D. Problem solving.

4. What conflict resolution technique is a project manager using when he says, "I cannot deal with
this issue now!"

A. Problem solving.
B. Forcing.
C. Withdrawal.
D. Compromising.

5. A project manager must publish a project schedule. Activities, start/end times, and resources are
identified. What should the project manager do NEXT?

A. Distribute the project schedule according to the communications management plan.

B. Confirm the availability of the resources.
C. Refine the project management plan to reflect more accurate costing information.
D. Publish a bar chart illustrating the timeline.

6. What does a resource histogram show that a responsibility assignment matrix does not?

A. Time.
B. Activity.
C. Interrelationships.
D. The person in charge of each activity.

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 7. You have just been assigned as project manager for a large telecommunications project. This one-
year project is about halfway done. The project team consists of 5 sellers and 20 of your
company's employees. You want to understand who is responsible for doing what on the project.
Where would you find such information?

A. Responsibility assignment matrix.

B. Resource histogram.
C. Bar chart.
D. Project organization chart.

8. During project planning in a matrix organization, the project manager determines that additional
human resources are needed. From whom would he request these resources?

A. Project manager.
B. Functional manager.
C. Team.
D. Project sponsor.

9. The management theory which states that people can direct their own efforts is:

A. Theory Y.
B. Herzberg’s theory.
C. Maslow’s hierarchy.
D. Theory X.

10. A team member is not performing well because she is inexperienced in system development
work. There is no one else available who is better qualified to do the work. What is the BEST
solution for the project manager?

A. Consult with the functional manager to determine project completion incentives for the
team member.
B. Obtain a new resource more skilled in development work.
C. Arrange for the team member to get training.
D. Allocate some of the project schedule reserve.

11. You are a project manager leading a cross-functional project team in a weak matrix environment.
None of your project team members report to you functionally, and you do not have the ability to
directly reward their performance. The project is difficult, involving tight date constraints and
challenging quality standards. Which of the following types of project management power will
likely be the MOST effective in this circumstance?

A. Referent.
B. Expert.
C. Penalty.
D. Formal.

12. A project manager has just found out that a major subcontractor for her project is consistently late
delivering work. The project team member responsible for this part of the project does not get

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 along with the subcontractor. To resolve the problem, the project manager says, "You both will
have to give up something to solve this problem." What conflict resolution method is she using?

A. Confrontation.
B. Compromise.
C. Smoothing.
D. Communicating.

13. A project has several teams. Team C has repeatedly missed deadlines in the past. This has caused
team D to have to crash the critical path several times. As the team leader for team D, you should
meet with the:

A. Manager of team D.
B. Project manager alone.
C. Project manager and management.
D. Project manager and the leader of team C.

14. A project is in the middle of the executing processes when a stakeholder suggests a major new
change. At the same time, the project manager discovers that a major work package was not
completed because a team member's boss moved him to another project that had a higher priority.
Which of the following is the BEST person for the project manger to address these issues with?

A. The team.
B. Senior management.
C. The customer.
D. The sponsor.

15. Which of the following is the highest point in Maslow hierarchy?

A. Self-fulfillment.
B. Respect.
C. Social.
D. Stability.

16. A project manager had a complex problem to solve and made a decision about what needed to be
done. A few months later, the problem resurfaced. What did the project manager MOST likely
not do?

A. Proper risk analysis.

B. Confirm that the decision solved the problem.
C. Have the project sponsor validate the decision.
D. Use an Ishikawa diagram.

17. You just found out that a major subcontractor for your project consistently provides deliverables
late. The subcontractor approaches you and asks you to continue accepting late deliverables in
exchange for a decrease in project costs. This offer is an example of:

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 A. Confronting.
B. Compromise.
C. Smoothing.
D. Forcing.

18. Which of the following leadership traits is MOST important for a project manager?

A. Communication.
B. Team building.
C. Technical expertise.
D. Project control.

19. During the first half of the project, five team members left for other projects without being
replaced, two team members went on vacation without informing you, and other team members
expressed uncertainty about the work they were to complete. In this situation, it is BEST if you
create a for the second half of the project?

A. Work breakdown structure.

B. Resource histogram.
C. Staffing management plan.
D. Responsibility assignment matrix.

20. Which of the following best describe what is in staffing management plan?

A. What details about project should go to whom and when the details need to be sent.
B. How the team will implement plans to insure the project will satisfy the needs which
undertaken
C. When and how human resources will be brought into and taken off the project team.
D. If independent estimates are needed, who will prepare them and when.

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