Harkirat S (3/17/2022, 10:23:33 PM): Hi! My name is Harkirat.

Give me a few seconds

to pull up your account info
Harkirat S (3/17/2022, 10:24:05 PM): Good day! I hope you and your family are all
doing well and that everyone is safe. Please tell me more about your concern, so I
can look into it for you.
Harkirat S (3/17/2022, 10:25:17 PM): Are we connected ?
Aaron (3/17/2022, 10:25:20 PM): Hello Harkirat, my night has been terrible because
no one is helping me with my issue. Support agent after support agent, to no avail.
Are you able to see my chat transcripts from March 14th?
Aaron (3/17/2022, 10:26:00 PM): My transcripts with support on that day, is what I
mean.
Harkirat S (3/17/2022, 10:26:22 PM): Could you elaborate your concern ?
Aaron (3/17/2022, 10:26:57 PM): I firstly need to know if you have access to my
chat logs from March 14th. It will make more sense if you do.
Harkirat S (3/17/2022, 10:27:44 PM): Yes.
Aaron (3/17/2022, 10:28:17 PM): So in those logs you see where the supervisor was
able to solve that issue, correct?
Harkirat S (3/17/2022, 10:28:38 PM): Let me check the details for you>
Aaron (3/17/2022, 10:28:56 PM): Sure.
Harkirat S (3/17/2022, 10:29:25 PM): Thank you.
Aaron (3/17/2022, 10:30:09 PM): No problem. Let me know when you've confirmed the
chat with the supervisor on that night.
Harkirat S (3/17/2022, 10:31:43 PM): I understand your concern about change
starting point. I am sorry to hear about the trouble, you might be feeling
inconvenienced because of this. Certainly this is not the experience we want you to
have, I will surely help you out with this one.
Aaron (3/17/2022, 10:32:48 PM): I never mentioned my starting point to you, all I
asked was if you had access to the chat I had on the date mentioned
Aaron (3/17/2022, 10:33:19 PM): Either you do or you don't, it's a yes or a no.
Harkirat S (3/17/2022, 10:33:34 PM): yes i have.
Aaron (3/17/2022, 10:34:04 PM): Thank you. So you see where I was able to get that
issue resolved on March 14th, Harkirat?
Harkirat S (3/17/2022, 10:34:33 PM): Let me check
Aaron (3/17/2022, 10:37:30 PM): Josue was one of the agents I spoke to that night,
for reference.
Harkirat S (3/17/2022, 10:37:34 PM): As i am able to check in that chat you were
talking about add vehicle and phone number.
Aaron (3/17/2022, 10:38:32 PM): No, not that part. The part where the supervisor
changed my starting point for me.
Aaron (3/17/2022, 10:38:51 PM): It's in that same conversation log.
Harkirat S (3/17/2022, 10:40:03 PM): Could you please tell now what you are seeking
for ?
Aaron (3/17/2022, 10:41:14 PM): So you must see in that log where I was helped? All
you have to do is say yes. Since you see that, I would like someone to help me with
the same issue.
Harkirat S (3/17/2022, 10:42:14 PM): Let me check the details for you.
Aaron (3/17/2022, 10:43:10 PM): My reasoning for referencing that was was due to me
being told tonight that no one can help me. I was merely showing you the log from
March 14th where I indeed was helped by a supervisor for the same issue I would
like addressed tonight.
Harkirat S (3/17/2022, 10:43:53 PM): Sure.
Harkirat S (3/17/2022, 10:45:26 PM): Could you please hold while I investigate?
Aaron (3/17/2022, 10:45:38 PM): Sure.
Harkirat S (3/17/2022, 10:47:25 PM): Do you have access of old phone number ?
Aaron (3/17/2022, 10:47:55 PM): My number was changed a month ago.
Harkirat S (3/17/2022, 10:48:23 PM): So you do not have access to the old number ?
Harkirat S (3/17/2022, 10:48:38 PM): And you want to add new mobile number in your
account ?
Aaron (3/17/2022, 10:49:37 PM): We have a misunderstanding. I need the 'North
Raleigh' in the account details of the first screenshot I sent you changed to 'Wake
Forest'.
Harkirat S (3/17/2022, 10:50:06 PM): You want to change starting point ?
Aaron (3/17/2022, 10:50:07 PM): Essentially the same thing that I was able to have
resolved on the March 14th chat logs that you read.
Aaron (3/17/2022, 10:50:34 PM): Yes. Not my region, just the starting point zone.
Harkirat S (3/17/2022, 10:50:59 PM): Okay let me check the details for you.
Aaron (3/17/2022, 10:51:04 PM): Thank you.
Harkirat S (3/17/2022, 10:51:11 PM): Your welcome.
Harkirat S (3/17/2022, 10:52:48 PM): I would like to inform you that I am following
up this case with you via email.please go through that mail once.
Aaron (3/17/2022, 10:54:40 PM): If you're sending me the same email that everyone
else keeps sending about instructions on how to change the starting point myself, I
regret to inform you that the information in it no longer works on 2022... That's
the entire purpose of why a supervisor had to change it for me on March 14th.
Harkirat S (3/17/2022, 10:56:22 PM): I would like to inform you that we are not
able to change starting point please follow the mail once.
Aaron (3/17/2022, 10:57:16 PM): So on March 14th it was able to be changed, but on
March 17th it isn't? How does that make any sense?
Aaron (3/17/2022, 10:58:23 PM): If you aren't able to, I kindly request to be
transfered to someone who can better assist me here.
Harkirat S (3/17/2022, 10:59:43 PM): Sure, I would like to inform you that i am
transferring your chat to supervisor.
Aaron (3/17/2022, 10:59:54 PM): Thank you, sir.
Harkirat S (3/17/2022, 11:00:05 PM): Your welcome.
Andrea V (3/17/2022, 11:03:45 PM): Hola! Mi nombre es Andrea. Dame un segundo para
encontrar tu cuenta
Andrea V (3/17/2022, 11:03:53 PM): Que tal, bienvenido al soporte de DoorDash, es
un gusto poder apoyarte el dia de hoy
Aaron (3/17/2022, 11:04:09 PM): Hello Andrea, I only speak English.
Andrea V (3/17/2022, 11:05:11 PM): Oh, sorry Aaron, you have been transferred to
the wrong team. Let me check that for you so you can get the proper help, alright?
Aaron (3/17/2022, 11:05:40 PM): Yes, I need an English supervisor. Thank you,
Andrea.
Katoch S (3/17/2022, 11:06:11 PM): Hi! My name is Katoch. Give me a few seconds to
pull up your account info
Katoch S (3/17/2022, 11:06:46 PM): How may I help you?
Aaron (3/17/2022, 11:06:55 PM): Hello Katoch, I was supposed to be connected with a
supervisor. Are you one?
Katoch S (3/17/2022, 11:07:16 PM): Yes please.
Aaron (3/17/2022, 11:08:30 PM): Great. So on March 14th a supervisor kindly changed
the starting point within my account info for me and I just needed the same change
tonight. I need the 'North Raleigh' in my account info changed to 'Wake Forest'.
Katoch S (3/17/2022, 11:09:49 PM): I do apologize for the inconvenience but now we
are not supposed to do that. You need to change your starting point by your end.
This is according to DoorDash new update.
Aaron (3/17/2022, 11:10:56 PM): It isn't possible on our end, I've had to explain
this each time. This is why a supervisor had to change it for me 3 days ago on
March 14th.
Aaron (3/17/2022, 11:11:31 PM): I would love to be able to change it myself but
there unfortunately isn't an option on my end.
Aaron (3/17/2022, 11:12:50 PM): If you're a supervisor, then you should have access
to the same capabilities as the supervisor I chatted with 3 days ago who changed it
for me.
Katoch S (3/17/2022, 11:13:15 PM): Yes but there was an update on this case.
Katoch S (3/17/2022, 11:13:45 PM): I can escalate the case to our app manager who
can help you to change your starting point.
Katoch S (3/17/2022, 11:13:59 PM): They will contact you via email.
Aaron (3/17/2022, 11:14:49 PM): I've already responded to two different email
'escalations'... Can you tell me why I was able to get helped 3 days ago and no one
wants to help me tonight?
Aaron (3/17/2022, 11:16:12 PM): It seems you guys would rather just send copy and
pasted emails rather than fix the issue at hand. The supervisor three days ago did
no emailing, he just changed my starting point for me and I was on my way.