LIVING IN THE I.T.

ERA
A period that has a particular quality or character. We are living in an era in which technology is
developing very rapidly.....

Prepared by:
Prof. KT. V. FORTUNY, MBA, MSICT
Prof. ROBINSON E. JOAQUIN, MIT
Prof. ANN CAMILLE M. MAUPAY, MIT
Prof. MARK ANTHONY S. MERCADO, MIT
Prof. CHARITO M. MOLINA, MIT
IT Trends, Issues and Challenges
Week 15 – 18
OBJECTIVES

At the end of this chapter, the students should be able to:

1. describe how the given IT trends affect the Filipino’s way of living;
2. discuss the issues and challenges in IT that the different sectors
face; and
3. research further on the influence of IT on a specific sector.
TOPIC OUTLINE

IT Trends

Issues and Challenges

TOPIC OUTLINE

IT Trends
▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
IT Trends

Industry sector of the Philippines is made up of local and foreign

companies that provide different products and services to Filipinos.
IT Trends

Two major trends are seen in this sector—automation and the

application of Internet of Things (IoT).
IT Trends

IT Automation

▪ Automating what was used to be manual procedures is thee trend in

organizations and industries.
IT Trends

IT Automation

▪ Helps many companies achieve greater productivity among its employees by

using computers and software programs to do tasks.
IT Trends

IT Automation

▪ Includes accounting systems, production systems, and even security systems.

IT Trends

IT Automation Examples
Employee Analytics
▪ Smart automation systems excel at wading through deep pools of data to
pull out important insights.
IT Trends

IT Automation Examples
Hiring Process
▪ Automated hiring and recruitment tools such as Mya, Smashfly,
and BreezyHR use AI to significantly reduce the time to hire and accelerate
the screening process.
IT Trends

IT Automation Examples
Employee Help Desk Support/ Customer
Support
▪ Chatbots aren’t only becoming more
common, but more intelligent and useful.
IT Trends

IT Automation Examples
Meetings
▪ Tools like Doodle put an end to tedious group emails so you can easily
compare availability and find a time that works for everyone, even if you have
participants in different time zones.
IT Trends

IT Automation Examples
Form Autofill
▪ The boredom of filling out online forms and
resetting forgotten passwords is easy to dodge
with tools like LastPass and RoboForm.
IT Trends

IT Automation Examples
Facility Management
▪ Automated workplace tools like Comfy can connect employees directly to
office buildings and workplace systems, allowing them to request
temperature changes, see available meeting rooms, and control lighting.
IT Trends

IT Automation Examples
Digital Signatures
▪ Tools like DocuSign and HelloSign make it a breeze to send and sign
important documents without ever having to worry about printer jams or ink
refills.
IT Trends

Internet of Things (IoT)

▪ Many “things” are now being built with WiFi connectivity, meaning they can
be connected to the Internet—and to each other. Hence, the Internet of
Things, or IoT.
IT Trends

Internet of Things (IoT)

▪ With sensors, electronics, and robotics, major companies have reported

increase in productivity as well as accuracy of results in their production line.
IT Trends

Internet of Things (IoT)

Inventory Tracking and Management
▪ IoT software and devices can be installed in your storage units and
warehouses which can help in managing inventory changes while your
personnel can invest their time in more cognitively demanding tasks.
IT Trends

Internet of Things (IoT)

Data Sharing And Perception
▪ Businesses use data to study buyer cycle, consumer requirements, the scope
for improvement & innovative inventions and methods for advertising &
marketing. This data can be collected, shared and interpreted effectively with
the help of IoT technology.
IT Trends

Internet of Things (IoT)

Productivity And Efficiency
▪ IoT software and appliances allow workers to accomplish large-scale tasks in
a faster and error-free fashion.
IT Trends

Internet of Things (IoT)

Remote Work
▪ With IoT technology, you don’t have to be physically present at the venue to
handle work.
TOPIC OUTLINE

IT Trends
▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
IT Trends

Banking – online banking or internet banking allows the user to

execute financial transactions via the internet.
IT Trends

An online bank offers customers just about every service

traditionally available through local branch – deposits, transfers.
IT Trends

Examples of banks that utilizes online banking.

TOPIC OUTLINE

IT Trends
▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
IT Trends

Education – most universities in the Philippines uses LMS or

Learning Management System.
IT Trends

LMS translates to e-Learning which utilizes electronic technology to

access educational curriculum outside of a traditional classroom.
IT Trends

Examples of LMS
TOPIC OUTLINE

IT Trends
▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
IT Trends

Business – e-commerce, a term for any type of business, or

commercial transaction that involves transfer of information across
internet.
IT Trends

e-Commerce covers a range of different types of businesses, from

consumer-based to business exchanges trading goods and services.
IT Trends
TOPIC OUTLINE

IT Trends
▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
IT Trends

Health – eHealth, refers to the use of information and

communications technology in health care.
IT Trends

eHealth is the cost-effective and

secure use of ICT in support of
health and health-related fields,
including health-care services,
health surveillance, health
literature, and health education,
knowledge and research
IT Trends
Timeline of country adoption of eHealth policies or strategies, 1990–2015
IT Trends

The percentage of health professions receiving in-service training on ICT and social media for health
IT Trends

Other IT Trends includes:

▪ Artificial Intelligence (AI)

▪ Machine Learning

▪ Edge Computing
▪ Virtual Reality and Augmented
Reality
▪ Cybersecurity

▪ Blockchain
IT Trends

Other IT Trends includes:

Artificial Intelligence (AI)
▪ AI refers to computer systems built to mimic human intelligence and
perform tasks such as recognition of images, speech or patterns, and
decision making. AI can do these tasks faster and more accurately than
humans.
IT Trends

Other IT Trends includes:

Machine Learning
▪ Computers are
programmed to learn to do
something they are not
programmed to do: they
learn by discovering
patterns and insights from
data.
IT Trends

Other IT Trends includes:

Edge Computing
▪ Gartner defines edge
computing as “a part of a
distributed computing
topology in which
information processing is
located close to the edge –
where things and people
produce or consume that
information.”
IT Trends

Other IT Trends includes:

Edge Computing
Prime use cases that takes
advantage of Edge Computing:

▪ Autonomous Vehicles
IT Trends

Other IT Trends includes:

Edge Computing
Prime use cases that takes
advantage of Edge Computing:
▪Autonomous Vehicles
▪Fleet Management
IT Trends

Other IT Trends includes:

Edge Computing
Prime use cases that takes
advantage of Edge Computing:
▪Autonomous Vehicles
▪Fleet Management
▪Predictive Maintenance
IT Trends

Other IT Trends includes:

Edge Computing
Prime use cases that takes
advantage of Edge Computing:

▪Autonomous Vehicles
▪Fleet Management
▪Predictive Maintenance

▪Healthcare
IT Trends

Other IT Trends includes:

VR and AR
▪ Virtual Reality (VR)
immerses the user in an
environment while
Augment Reality (AR)
enhances their
environment.
IT Trends

Other IT Trends includes:

VR and AR
▪ Although VR has primarily
been used for gaming thus
far, it has also been used
for training, as with
VirtualShip, a simulation
software used to train U.S.
Navy, Army, and Coast
Guard ship captains.
IT Trends

Other IT Trends includes:

Cybersecurity
▪ It might not seem like
emerging technology,
given that it has been
around for a while, but it is
evolving just as other
technologies are. That’s in
part because threats are
constantly new.
IT Trends

Other IT Trends includes:

Blockchain
▪ Although most people
think of blockchain
technology in relation to
cryptocurrencies such as
Bitcoin, blockchain offers
security that is useful in
many other ways.
IT Trends

Other IT Trends includes:

Blockchain
▪ In the simplest of terms,
blockchain can be
described as data you can
only add to, not take away
from or change. Hence the
term “chain” because you’re
making a chain of data.
TOPIC OUTLINE

Issues and Challenges

▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
Issues and Challenges

Industry sector – one main issue raised is maintaining the computer

system’s security and integrity.
Issues and Challenges

Security is a process of protecting data from unauthorized access

and data corruption throughout its lifecycle.
Issues and Challenges

Integrity – a system has when it performs its intended function in an

unimpaired manner, free from unauthorized manipulation of
the system, whether intentional or accidental.
Issues and Challenges

Malware is a general term used to describe any type of software that

can cause harm to a computer system.
Issues and Challenges

Examples of Malware
▪ Virus
Is a computer program usually hidden
within another program that inserts
itself into other programs or files.
Issues and Challenges

Examples of Malware
▪ Worm
Is a stand-alone malware that
replicates itself in order to spread to
other computers.
Issues and Challenges

Examples of Malware
▪ Trojan
It refers to a malicious program which
initially appears to be useful, routine,
or interesting in order to persuade a
victim to install it. It may contain a
virus or a worm, which, once opened,
can cause damage to the computer.
Issues and Challenges

Examples of Malware
▪ Spyware
Is a software that aims to gather
information about an organization or a
person without his or her knowledge
such as Keystroke Logging or Spy
Cams.
Issues and Challenges

Examples of Malware
▪ Ransomware
Is a type of malware that can block
access to a victim’s data. A more
advance malware uses a technique
called cryptoviral extortion, in which
the victim’s file are encrypted, and the
hacker would demand a ransom for the
file to be decrypted.
TOPIC OUTLINE

Issues and Challenges

▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
Issues and Challenges

Banking sector – while online banking ma be convenient, there are

still skeptics to this given the sensitivity of the data being transacted.
Issues and Challenges

Some of the issues and

challenges in e-banking:
▪ Security Risks

Such as internet frauds, phishing,

password hacks, etc.
Issues and Challenges

Some of the issues and

challenges in e-banking:
▪ Privacy Issues

Identity theft and disclosing private

information online where such
information is being used for
marketing and other secondary
purposes without the consumers
consent.
Issues and Challenges

Some of the issues and

challenges in e-banking:
▪ Holes or Bugs

Any defect in hardware, software, or

privacy policy, use of eBanking in open
networks or unsecure networks that
allows unauthorized access.
Issues and Challenges

Some of the issues and

challenges in e-banking:
▪ Money Laundering Risks

Since internet banking can be done

remotely, banks may find it difficult to
apply traditional methods for
preventing and detecting undesirable
criminal activities like money
laundering.
TOPIC OUTLINE

Issues and Challenges

▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
Issues and Challenges

Education sector – with online learning being accepted into schools

as part of the teaching and learning methodology.
Issues and Challenges

One of the things schools need to consider is monitoring and

management.
Issues and Challenges

5 common problems faced by

students in e-Learning:
▪ Adaptability Struggle
Switching from traditional classroom and
face-to-face instructor training to
computer-based training in a virtual
classroom makes the learning experience
entirely different for students.
Issues and Challenges

5 common problems faced by

students in e-Learning:
▪ Technical Issues
Many students are not provided with the
high bandwidth or the strong internet
connection that online courses require
and thus fail to catch up with their virtual
classmates. Some don’t even own
computers and seek help in Learning
Resource Centers for technical
assistance.
Issues and Challenges

5 common problems faced by

students in e-Learning:
▪ Computer Literacy
Although students are generally tech
savvy, and thus able to manage
computers well, lack of computer literacy
is a major issue among students today.
Issues and Challenges

5 common problems faced by

students in e-Learning:
▪ Time Management
Time Management is a difficult task for
eLearners, as online courses require a lot
of time and intensive work. Furthermore,
whereas it is mostly adults who prefer
web-based learning programs for their
place and time flexibility, they rarely have
the time to take course due to their
various everyday commitments.
Issues and Challenges

5 common problems faced by

students in e-Learning:
▪ Self-Motivation
Self-Motivation is an essential
requirement; however, many online
learners lack it, much to their surprise.
Many learners fall behind and nurture
the idea of giving-up, as difficulties in
handling a technological medium also
seem insurmountable.
TOPIC OUTLINE

Issues and Challenges

▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
Issues and Challenges

Business sector uses adware to track information about their

customers for marketing purposes.
Which the question “Is it a bad thing?” arises.
Issues and Challenges

Suppose you buy items online in sites like Lazada, Amazon, or

Zalora. Later on, while browsing Facebook, you notice
advertisements in for sites like Lazada, Amazon, and alike which you
browsed earlier.
Issues and Challenges

An adware is a program designed to display advertisements on your

computer, redirect your search requests to advertising websites, and
collect marketing-type data about yourself—for example, the types
of website you visit—so that customized advertisements can be
displayed.
TOPIC OUTLINE

Issues and Challenges

▪ Industry
▪ Banking
▪ Education
▪ Business
▪ Health
Issues and Challenges

Health sector – patient records are always kept confidential. With the
introduction of technology concerns regarding, data security and
data confidentiality arises.
Issues and Challenges

According to the International

Association of Privacy
Professionals,
“a medical record is more valuable
than a credit card on the black
market. According to the World
Privacy Forum, a medical record,
including a name, address, social
security number, and health ID
number, typically goes for $50 on
online black market [whereas] an
active credit card sells for just $3.”
Task

Research further on the influence of IT on any of the following

sectors (local setting):
(Discuss at least 2 influences per sector. Each write-up will weight 25 pts a total of 100 pts for all.)

▪ Banking
Criteria %
▪ Education Content 30
▪ Health Organization of concept 25
Neatness 25
▪ Business Completeness 20
TOTAL % 100
References

Book References
▪ Living in the Information Technology Era by Caoili-Tayuan, Eleazar

Web References
▪ 9 real-world examples of automation in the workplace (https://www.atspoke.com/blog/support/examples-automation-workplace/)
▪ Top 8 New Technology Trends for 2020 (https://www.simplilearn.com/top-technology-trends-and-jobs-article)
▪ 7 Ways the IoT Can Change the Business World (https://www.iotevolutionworld.com/smart-home/articles/437712-7-ways-iot-change-business-world.htm)
▪ eHealth (https://www.who.int/ehealth/en/)
▪ What is edge computing and why it matters (https://www.networkworld.com/article/3224893/what-is-edge-computing-and-how-it-s-changing-the-
network.html)
▪ What is edge computing (https://www.theverge.com/circuitbreaker/2018/5/7/17327584/edge-computing-cloud-google-microsoft-apple-amazon)
▪ Edge Computing (https://iot4beginners.com/edge-computing-iot/)
▪ Real-Life Use Cases for Edge Computing (https://innovationatwork.ieee.org/real-life-edge-computing-use-cases/)
▪ E-Banking: Challenges and Issues (https://www.researchgate.net/publication/336950646_E-BANKING_CHALLENGES_AND_ISSUES)