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Urdaneta City University College of Hospitality and Tourism Management

The document discusses managing diversity in the hospitality and tourism industry. It contains two chapters with questions about how planning, organizing, leadership and human resource management impact diversity. It also discusses the importance of recruitment, training, and performance management in developing an inclusive workforce.

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Henschel Juan
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31 views5 pages

Urdaneta City University College of Hospitality and Tourism Management

The document discusses managing diversity in the hospitality and tourism industry. It contains two chapters with questions about how planning, organizing, leadership and human resource management impact diversity. It also discusses the importance of recruitment, training, and performance management in developing an inclusive workforce.

Uploaded by

Henschel Juan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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URDANETA CITY UNIVERSITY

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

Subject: Multi-Cultural Diversity in Workplace

Name :

Professor: Gabriel, Christian Lord


Chapter 11

(MANAGEMENT AND LEADERSHIP IN WORKPLACE DIVERSITY)

1. Why should managers practice diversity in the Hospitality & Tourism Industry?

ANSWER:

2. How can planning relate to managerial diversity in the hospitality and tourism

industry?

ANSWER:

3. How does organizing for change impact workplace diversity?

ANSWER:
4. What control mechanisms can be applied to diversity in the tourism and

hospitality industry?

ANSWER:

5. Do managers need to adopt an autocratic style of leadership to manage

diversity in tourism & hospitality industry

ANSWER:

6. How might teamwork impact on management of diversity in the hospitality

and tourism industry?

ANSWER:

7. Where could transformational leadership apply to workplace diversity?

ANSWER:
Chapter 12

(HUMAN RESOURCE MANAGEMENT IN WORKPLACE DIVERSITY)

1. How does human resource management impact workplace diversity in the

hospitality and tourism industry?

ANSWER:

2. What is the relation between effective recruitment and diversity?

ANSWER:

3. How can a human resource manager use suitable questions on selecting for

diversity in the hospitality and tourism industry?

ANSWER:

4. Why is it important to train managers in the hospitality & tourism industry?

ANSWER:
5. What is the challenge of training managers in diversity in the hospitality and

tourism industry?

ANSWER:

6. How can training in diversity develop an inclusive workforce?

ANSWER:

7. What is the importance of using metrics in performance management?

ANSWER:

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