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Human Relations and - Communications1

This document discusses diversity in the workplace, viewing customer complaints as opportunities to improve, and the importance of human relations and communication skills. It provides activities for groups to discuss the human relations skills and miscommunication solutions needed in their own departments. References are included for further information.

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jeysonmacaraig
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339 views65 pages

Human Relations and - Communications1

This document discusses diversity in the workplace, viewing customer complaints as opportunities to improve, and the importance of human relations and communication skills. It provides activities for groups to discuss the human relations skills and miscommunication solutions needed in their own departments. References are included for further information.

Uploaded by

jeysonmacaraig
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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DIVERSITY

This is a broad range of human characteristics and


dimensions that impact the employees’ values,
opportunities, and perceptions of themselves and
others at work.
CUSTOMER COMPLAINT

View each customer complaint as an opportunity


to improve
The goal is always improved customer service
that results in quality service.
FINAL THOUGHTS

Human relations and communication skills are a


critical component to the success of every
department and organization.
Human relations and communication skills can be
improved and enhanced to provide excellent
customer service.
ACTIVITY

 Create a group of 10 members


 What human relations skills your department or organization need in order to
have a harmonious relationships with one another? List at least 5, share and
discuss this to other groups.
 What are the measures your department or organization provide to solve
miscommunication? Provide at least 3, share and discuss it to other groups.
REFERENCE

 https://www.slideshare.net/lahcmultimedia/chapter-22-communication-and-
human-relations-skills

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