EE MONTHLY
PRICE PLANS
Your Plan Terms & Price Guide
Available from 10th May 2017
1
PLAN TERMS
Choose from a 4GEE Essential, 4GEE or 4GEE Max Plan, see our Price Guide at pages 5-6 for details of
your inclusive allowances. If you’re on a 4GEE Max Plan, your monthly payment will also include
access to enhanced 4GEE speeds and some or all of the additional benefits described below. The
Price Guide will detail which benefits apply to you and your chosen plan.
You’ll have to pass our standard credit check and promise to stay with us for 24 months.
Your monthly payment is for using mobile internet on your phone, for checking voicemail (including
visual voicemail if you have an iPhone) and an allowance of minutes and texts. You can use your
minutes & texts:
When in the UK to call and text customers of UK mobile networks and UK landlines starting
with 01, 02 & 03 (mobile and landline numbers to Jersey, Guernsey and Isle of Man not
included).
When in the EU/EEA to call and text customers of UK mobile networks and UK landlines
starting with 01, 02 & 03 (including landlines and mobiles in Jersey, Guernsey and the Isle of
Man).
When in the EU/EEA (including Jersey, Guernsey and the Isle of Man) to call and text
customers of EU/EEA mobile networks and landlines.
Calling from the UK Calling from EU/EEA (including
Jersey, Guernsey & the Isle of
Man)
Calling to the UK (landlines Included Included
starting with 01, 02 & 03, and
mobiles)
Calling to EU/EEA (including EU/EEA not included Guernsey, Included (to landlines and
Guernsey, Jersey & Isle of Man) Jersey & Isle of Man: not mobiles)
included
For example:
Calls and texts from the UK to France are not included in your allowance, as this is an
international call.
Calls and texts from France to mobiles & landlines in the UK are included as part of your
roaming allowances.
Calls and texts within the EU/EEA to mobiles & landlines (so for example from France to
France, or from France to Spain) are included as part of your roaming allowances.
You cannot use your inclusive minutes and texts to call and text customers of EU mobile networks
and EU landlines when in the UK. Allowances do not include premium rate numbers anywhere in the
UK or the EU, and will be charged at your normal plan rate.
2
Calls to numbers starting with 08, 070, 09 and 118 are not included in your inclusive allowance of
minutes. Calls to 08 numbers cost up to 50p/min, calls to 070 numbers cost up to £1/min and 09
numbers cost up to £3/min. For further information see ee.co.uk/priceguides.
Your inclusive data allowance is for use when in the UK and in the EU. When in the EU you may be
subject to a data fair use policy (see below for details).
Plans are for normal person to person use from your phone and are subject to your acceptance of
our standard terms and conditions for pay monthly services. We monitor use in accordance with
those terms. The terms state that you can’t use these plans to sell access to our network to anyone
else. They are also not to be used for anything unlawful or to send nuisance communications. At the
moment, we‘ll decide that you’re breaking these terms if you text and/or call more than 300
different numbers in a month. Remember, we’re free to decide that other types of use may also be
breaking this term. If you do break this term, we’ll contact you and ask you to stop and if you don’t
then we may disconnect your SIM card from our network.
UK USE
You’ll need 3G or 4G coverage to use mobile internet on your phone and a compatible device. You
can only use mobile internet on our 4G network if you’re within a 4G enabled area and in range of a
4G base station. 4G isn’t available everywhere in the UK. You’ll also need a 4G SIM and a 4G phone
compatible with our network. Your 4G phone may not be compatible with other UK 4G networks or
4G networks outside the UK. You can check your coverage at ee.co.uk/coverage
Each mobile internet option gives you a data allowance to use each month. We’ll let you know by
text message when your data is running low (when 80% of your allowance is used up) and when it
has run out. You can use mobile internet on your phone to make internet phone calls (‘VoiP’) or to
use your phone as a modem (‘tethering’). Remember, you can use mobile internet on your phone for
peer to peer file sharing. We won’t charge you any more if you reach your monthly data allowance,
but you won’t be able to use mobile internet. To continue to use mobile internet after you’ve used
up your current month’s data allowance, you’ll need to buy one of our data add-ons which will allow
you to use mobile internet until your next bill date.
When in the UK, if you have a compatible device and the correct software, you can use your minutes
allowance to make calls using WiFi Calling (see ee.co.uk/wificalling for terms).
EUROPEAN ROAMING
Inclusive roaming benefits are available to UK based customers only.
Our Europe Zone presently includes:, Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar,
Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia,
Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands,
Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint
Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
Note Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside
the EU/EEA and not included in our European Roaming Zone.
3
You can call 150 free of charge when roaming in the EU/EEA to get information about our charges.
Emergency services can be contacted within the EU/EEA by calling 112.
If your device is compatible with WiFi Calling, you will not be able to use it for WiFi Calling when
outside the UK.
Fair use amount
If your domestic data allowance is greater than 15GB, a fair usage policy of 15GB whilst roaming in
our Europe Zone will apply (i.e. you can use up to 15GB from your allowance while roaming). Once
you’ve used your fair use policy amount when roaming, we will notify you and surcharges will apply
to continue using data when roaming in our Europe Zone.
The surcharges, of £0.0060 per MB, will last until you use up the remainder of your domestic data
allowance, return to the UK, or until your next bill date (whichever is earlier). Note whilst the charge
displayed above is per MB, EE charge on a per KB basis (i.e. 1KB = £0.0000060 or 0.00060p).
Whether you have a FUP or not, if you use up all of your domestic data allowance when you are
outside the UK , surcharges will apply to continue using data. Details of these surcharges (and those
mentioned above) can be found at http://ee.co.uk/content/dam/ee-help/Help-PDFs/ee-pay-
monthlysimo-nonstd-march-2017.pdf
So, for example, if your data allowance is 25GB you can use a maximum of 15GB when roaming:
Scenario 1 Scenario 2 Scenario 3
You’ve used 8GB in UK before You’ve used 8GB in UK before You’ve used 15GB in UK before
going abroad going abroad going abroad
You use the maximum 15GB You use 5GB while roaming You’ll have 10GB maximum to
outside the UK use outside the UK
You’ll have to buy an add-on to You don’t need to buy a data You’ll need to buy a data add-
keep using data outside the UK add-on for roaming data on if you want to use more than
after 15GB 10GB outside the UK
You’ll have 2GB left to use in UK You’ll have 12GB left to use in When you come back to the UK
when you come back UK when you come back you’ll need to get a data add-on
for the rest of the month if you
want to keep using data at
home
Speeds
If you have a 4GEE Essential Plan or a 4GEE Plan will get our standard roaming data speeds when in
the EU. This is likely to be slower than in the UK and fast enough to use your phone as you normally
would, including streaming music and standard definition video (or better). See our KFI document
http://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-
conditions/4g-wifi--mobile-broadband--terms/ee-traffic-management-for-mobile-broadband for
more info. If you want access to faster speeds you will be able to buy one of our Max plans or a
speed add-on (where available). If you are on a Max Plan you’ll get access to the fastest available
speeds when abroad.
4
Speeds outside the UK always depend on the network you connect to and 4G may or may not be
available. EE isn’t responsible for the speeds or coverage you get outside the UK. As in the UK, your
coverage and speeds will vary depending on your location, the number of people on the network
and other factors such as weather and geography.
Stable links
We will consider you have a stable link to the UK if you spend at least half of your time during any 4
month period within the UK. If your usage abroad in the EU/EEA/Switzerland exceeds this, you will
be alerted by text, and after a 2-week period we may charge you for services you use. Where your
usage no longer indicates a risk of abusive or anomalous use we will stop charging you the
surcharge. Examples of this are where you stop permanent use and resume periodic use when
roaming in the EU. Where we have evidence of organised reselling of our UK SIM cards to persons
not residing in or having stable links to the UK we may block the SIM card and roaming services.
Complaints
If you have any concerns about EE’s FUP policy, please get in touch with us using your preferred
contact method at our Ways to Complain page. Please see our Complaint Code of Practice for full
details of our complaints procedure.
Additional Benefits
4GEE Speeds in UK
4GEE Essential Plans and 4GEE Plans gives you access to speeds of up to 60Mbps in the UK. 4GEE
Max Plans give you uncapped speeds in the UK. You can only use mobile internet or make calls on
our 4G network if you’re within a 4G enabled area and in range of a 4G base station. You’ll need a
4G calling compatible phone to make and receive calls over our 4G network. Roaming is not
available with 4G Calling. Your 4G phone may not be compatible with other UK 4G networks or 4G
networks outside the UK. You can check your 3G and 4G coverage at ee.co.uk/coverage.
The speeds you achieve will also depend on a number of factors including: your location, the device
you are using and geographic factors such as tree coverage and population density. If you are using
your phone indoors, the materials of the building you’re in may also affect mobile internet speeds.
Access to our enhanced 4GEE speeds will also be impacted by the location of our masts and
equipment optimised for enhanced 4GEE speeds. Such equipment is not available everywhere in the
UK and so you should check your coverage at ee/co.uk/coverage before selecting your plan.
Max Plan Customers
As well as EU roaming, Max plan customers will also be able to take their inclusive allowance to
Australia, Canada, Mexico, New Zealand and the USA.
Selected Max plan customers will also get EE’s Annual Upgrade, see ee.co.uk/terms for full details.
BT Sport App
To use the App you’ll need a compatible mobile phone containing an EE SIM card. The App is for
personal, non-commercial use only. You must download and use the App on a device that uses the
5
latest IOS, Android or Windows operating systems. The App provides you with inclusive access to
sport and other related content (the “Content”) Before using the App, you must ensure that you or
your household has a TV licence. You must not attempt to view, whether directly or indirectly, the
Content on digital media players. For example, televisions, computers or any other portable
equipment capable of receiving or transmitting television broadcasts. If you use 4GEE when using or
streaming Content from the App, your Price Plan’s inclusive data allowance will decrement. Your
data allowances will also decrement when downloading the App, although it is currently free to
download from GooglePlay, the Windows Store or the Apple App Store.
Before downloading the App you must visit www.bt.com/eesport to register for a unique BT ID that
will enable you to access the App and its Content. When registering, you must provide BT with some
personal information, such as Your EE customer telephone number and email address. The
information you supply when creating a BT Sport account will be processed in accordance with BT’s
privacy policy. Visit www.bt.com/privacy for more information. There may be times when we have
to share information about you with BT and vice versa. This will happen in limited circumstances that
relate to the administration of your BT Sport account and to prevent fraudulent or unlawful activity.
We’ll process this information in accordance with EE’s privacy policy, details of which can be found
here www.ee.co.uk/privacy-policy.
The Content provided via the App is intended to cover a wide range of sporting interests. BT may
choose to add or remove Content from time to time and it cannot guarantee the availability of any
particular programmes, sporting events or channels. If you commit a material breach of BT’s terms
and conditions, we will be informed by BT and the Additional Service will be suspended or the BT
Sport App removed from your Account. If this happens, we will not be responsible for providing you
with a substitute service or for any other losses you may incur as a result. We may also suspend
access to or terminate your contract for the Additional Service if you fail to pay a bill by the date set
out on it or commit another material breach of your Agreement for mobile network services (visit
ee.co.uk/terms to read the latest version of our terms and conditions). Other terms apply, see
ee.co.uk/btsportaddonterms.
6
PLAN PRICE GUIDE
For new and upgrading customers from 10 May 2017. This is the Plan Price Guide referred to in your full pay monthly
agreement with us. This Plan Price Guide forms part of your agreement with us.
Plan Type 4GEE Max Plans*
Data
3GB 8GB 15GB 25GB 40GB 60GB 100GB**
Allowance
Price
£27.99-£57.99 £32.99-£62.99 £37.99-£82.99 £42.99-£87.99 £47.99-£92.99 £47.99-£92.99 £67.99-£97.99
available
3GB data, 8GB data, 15GB data, 25GB data, 40GB data, 60GB data, 100GB data,
unlimited unlimited unlimited unlimited minutes unlimited minutes unlimited minutes unlimited minutes
minutes and minutes and minutes and and unlimited texts and unlimited texts and unlimited texts and unlimited texts
unlimited texts in unlimited texts in unlimited texts in in the UK and when in the UK and when in the UK and when in the UK and when
the UK and when the UK and when the UK and when roaming in the EU & roaming in the EU & roaming in the EU & roaming in the EU &
roaming in the roaming in the roaming in the selected countries1 selected countries1 selected countries1 selected countries1
EU & selected EU & selected EU & selected (15GB fair usage (15GB fair usage (15GB fair usage (15GB fair usage
Allowance
countries1. Plus countries1. Plus countries1. Plus policy applies). Plus policy applies). Plus policy applies). Plus policy applies). Plus
you get access to you get access to you get access to you get access to you get access to you get access to you get access to
the BT Sport app the BT Sport app the BT Sport app the BT Sport app the BT Sport app the BT Sport app the BT Sport app
and access to our and access to our and access to our and access to our and access to our and access to our and access to our
fastest 4G fastest 4G fastest 4G fastest 4G speeds. fastest 4G speeds. fastest 4G speeds. fastest 4G speeds.
speeds. speeds. speeds.
Plan Type 4GEE Plans
Data
Allowance 1GB 2GB 5GB 10GB
Price
available £22.99-£47.99 £22.99-£52.99 £27.99-£57.99 £32.99-£67.99
1GB data in the 1GB data in the 1GB data in the 1GB data in the UK
UK at up to UK at up to UK at up to at up to 60mbps
60mbps speeds. 60mbps speeds. 60mbps speeds. speeds. Unlimited
Unlimited Unlimited Unlimited minutes, unlimited
minutes, minutes, minutes, texts in the UK. Plus
Allowance unlimited texts in unlimited texts in unlimited texts in use you minutes,
the UK. Plus use the UK. Plus use the UK. Plus use text and data when
you minutes, text you minutes, text you minutes, text roaming in the EU1
and data when and data when and data when
roaming in the roaming in the roaming in the
EU1 EU1 EU1
Plan Type 4GEE Essential Plans
Data
Allowance 300MB 500MB 1GB 2GB
Price
available £10.99-£18.99 £10.99-£40.49 £14.99-£45.49 £16.99-£50.49
300MB data in 500MB data in 1GB data in the 2GB data in the UK
the UK at up to the UK at up to UK at up to at up to 60mbps
60mbps speeds. 60mbps speeds. 60mbps speeds. speeds. 1000
300 minutes, 500 minutes, 750 minutes, minutes, unlimited
unlimited texts in unlimited texts in unlimited texts in texts in the UK. Plus
Allowance the UK. Plus use the UK. Plus use the UK. Plus use use you minutes,
you minutes, text you minutes, text you minutes, text text and data when
and data when and data when and data when roaming in the EU1
roaming in the roaming in the roaming in the
EU1 EU1 EU1
7
* Annual Upgrade available on selected phones and selected 4GEE Max plans.
** 100GB plans available on promotion only on selected phones
Included in Allowances?
Cost of Calls or
4GEE Essential Services Made
4GEE Plans 4GEE Max Plans
Service Type Plans Outside of
(24months) (24months)
(24months) Allowances
(inc. VAT)5
Calls to UK mobile
numbers ✔ ✔ ✔ 50p per minute
Calls to certain
MVNO numbers3 ✘ ✘ ✘ 50p per minute
Calls to landlines
(numbers starting
with 01, 02, or 03
excluding Jersey, ✔ ✔ ✔ 50p per minute
Guernsey and Isle
of Man)
Calls to Freephone
(080) & (116)4, 5 ✘ ✘ ✘ Free
Access Charge
Calls to 08 & 09 of 50p per
numbers ✘ ✘ ✘ minute plus a
Service Charge
Access Charge
Calls to 084 and of 50p per
087 numbers ✘ ✘ ✘ minute plus a
Service Charge
Calls to numbers
starting in 0500 ✘ ✘ ✘ 20p per minute
8
Calls to retrieve
voicemail ✔ ✔ ✔ 50p per minute
Text messages to
UK mobile ✔ ✔ ✔ 15p per message
numbers5
Text messages to
certain MVNO ✘ ✘ ✘ 15p per message
numbers3, 5
Picture messages ✘ ✘ ✘ 50p per message
BT Sport app ✘ ✘ ✔ £5 each month
Calls to Customer
Services (During
Normal working ✔ ✔ ✔ Free
hours)
Calls to Customer
Services (During
Extended Working ✔ ✔ ✔ 50p per call
Hours)6
Standard Call
Call divert7 ✔ ✔ ✔ Rates Apply
Calls & texts to UK
mobiles and
50p per minute
landlines when ✔ ✔ ✔ 15p per SMS
roaming in one of
countries listed
below
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of
Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco,
Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San
Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
4GEE Max Plan only Destinations: Australia, Canada, Mexico, New Zealand, USA
calls and texts to
mobiles and
landlines within the
Standard Call
countries listed ✔ ✔ ✔ Rates Apply
below when
roaming in those
countries
9
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of
Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco,
Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San
Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
4GEE Max Plan only Destinations: Australia, Canada, Mexico, New Zealand, USA
1 Inclusive calls and texts in certain destinations as listed in the table above.
2 A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.
3 Your inclusive minutes and texts are from the UK to UK mobile networks, voicemail, and numbers beginning 01, 02 and 03. Calls &
text messages to certain MVNO and call forwarding services are not included in your allowance. A pre call announcement may be
heard prior to call connection. See ‘points to note’ for more information.
4 Calls to some charity helplines (e.g. Childline) are free to call and will not be deducted from your allowance. For a full list please
visit the ‘help’ section of our website, ee.co.uk
5 Applies to messages sent from your phone or via the EE website, ee.co.uk
6 Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified
of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-Standard Service’
brochure for further details and for definitions of our “normal working hours” and “extended working hours.
7 Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance.
Standard call rates apply to outside of allowance calls.
8 15GB Fair usage applies. See plan terms above.
VoIP and using your phone as a modem or ‘tethering’ use will be deducted from your inclusive data allowance.
10
