TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: COMPUTER SYSTEMS SERVICING NC II
Nominal Duration: 280 HOURS
Qualification Level: NCII
Course Description: This course is designed to develop & enhance the
knowledge, skills, & attitudes of a Computer Systems Service
Technician, in accordance with industry standards. It covers
the basic and common competencies in addition to the core
competencies such as to install and configure computers
systems, set-up computer networks and servers and to
maintain and repair computer systems and networks.
Trainee Entry
Requirements: Trainees or students wishing to gain entry into this course
should possess the following requirements:
Can communicate either oral and written;
Must pass the trainability/aptitude test.
This list does not include specific institutional requirements
such as educational attainment, appropriate work experience,
and others that may be required of the trainees by the school
or training center delivering the TVET program.
Course Structure
Basic Competencies
No. of Hours: (40 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Participate in Participating in workplace 1.1 Obtain and convey workplace information. 10 hours
workplace communication 1.2 Complete relevant work related documents.
communication 1.3 Participate in workplace meeting and
discussion.
2. Work in a team Working in a team 2.1 Describe and identify team role and 10 hours
environment environment responsibility in a team.
2.2 Describe work as a team member.
3. Practice career Practicing career 3.1 Integrate personal objectives with 10 hours
professionalism professionalism organizational goals.
3.2 Set and meet work priorities.
3.3 Maintain professional growth and development.
4. Practice Practicing occupational 4.1 Identify hazards and risks. 10 hours
occupational health & safety 4.2 Evaluate hazard and risks
health & safety 4.3 Control hazards and risks
4.4 Maintain occupational health and safety
awareness
Common Competencies
No. of Hours: (80 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Apply Quality Applying Quality Standards 1.1. Assess quality of received materials 10 hours
Standards 1.2. Assess own work
1.3. Engage in quality improvement
2. Perform Performing Computer 2.1. Plan and prepare for task to be taken 15 hours
Computer Operation undertaken
Operation 2.2. Input data into computer
2.3. Access information using computer
2.4. Produce output/ data using computer
system
2.5. Use basic functions of a www-browser to
locate information
2.6. Maintain computer equipment and
systems
3. Perform Performing Mensuration 3.1 Select measuring instruments 10 hours
Mensuration and and Calculation 3.2 Carry out measurement and calculation
Calculation 3.3 Maintain measuring instruments
4. Prepare and Preparing and Interpreting 4.1 Identify different kinds of technical drawings 10 hours
Interpret Technical Drawings 4.2 Interpret technical drawing
Technical 4.3 Prepare/make changes on electrical/electronic
Drawings schematic and drawings
4.4 Store technical drawings and equipment/
instruments
5. Use Hand Tools Using of Hand Tools 5.1 Plan and prepare for task to be undertaken 10 hours
5.2 Prepare hand tools
5.3 Use appropriate hand tools and equipment
5.4 Maintain hand tools
6. Terminate and Terminating and Connecting 6.1 Plan and prepare for termination/connection of 15 hours
Connect Electrical wiring and electrical wiring/electronic circuits
Electrical wiring Electronic Circuit 6.2 Terminate/connect electrical wiring/electronic
and Electronic circuits
Circuit 6.3 Test termination/ connection of electrical
wiring /electronics circuits
7. Test electronic Testing electronic 7.1 Determine criteria for testing electronics 10 hours
components components components
7.2 Plan an approach for component testing
7.3 Test components
7.4 Evaluate the testing process
Core Competencies
No. of Hours :( 160 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Install and Installing and configuring 1.1 Assemble computer hardware 40 hours
configure computer systems 1.1. Install operating system and drivers for
computer peripherals/ devices.
systems 1.2. Install the computer application software
Conduct testing and documentation
2. Set-up Setting-up computer 2.1 Install network cables 40 hours
computer networks 2.1. Set network configuration
networks 2.2. Set router/Wi-Fi/ wireless access
point/repeater configuration
2.3. Inspect and test the configured computer
networks
3. Set-up Setting-up Computer 3.1. Set-up user access 40 hours
Computer Servers 3.2. Configure network services
Servers
3.3. Perform testing, documentation and pre-
deployment practices
4. Maintain and Maintaining and repairing 4.1. Plan and prepare for maintenance and 40 hours
repair computer systems and repair
computer networks 4.2. Maintain computer systems and networks
systems and 4.3. Diagnose faults of computer systems
networks
4.4. Rectify/correct defects in computer
systems
4.5. Inspect and test the computer systems
and networks
Assessment Methods: Institutional assessment is undertaken by trainees to
determine their achievement of units of competency.
A certificate of achievement is issued for each unit of
competency.
As a matter of policy, graduates of programs
registered with TESDA under these training
regulations are required to undergo mandatory
national competency assessment upon completion of
the program.
Course Delivery: The delivery of training should adhere to the design of
the curriculum. Delivery should be guided by the 10
basic principles of the competency-based TVET.
The training is based on curriculum developed from the competency standards;
Learning is modular in its structure;
Training delivery is individualized and self-paced;
Training is based on work that must be performed;
Training materials are directly related to the competency standards and the
curriculum modules;
Assessment is based in the collection of evidence of the performance of work to
the industry required standard;
Training is based both on and off-the-job components;
Allows for recognition of prior learning (RPL) or current competencies;
Training allows for multiple entry and exit; and
Approved training programs are nationally accredited.
The competency-based TVET systems recognizes various types of delivery
modes, both on and off-the-job as long as the learning is driven by the
competency standards specified by the industry. The following training
modalities may be adopted when designing training programs:
The dualized mode of training delivery is preferred and recommended. Thus
programs would contain both in-school and in-industry training or fieldwork
components. Details can be referred to the Dual Training System (DTS)
Implementing Rules and Regulations.
Modular/self-paced learning is a competency-based training modality wherein the
trainee is allowed to progress at his own pace. The trainer facilities the training
delivery.
Peer teaching/mentoring is a training modality wherein fast learners are given the
opportunity to assist the slow learners.
Supervised industry training or on-the-job training is an approach in training
designed to enhance the knowledge and skills of the trainee through actual
experience in the workplace to acquire a specific competencies prescribed in the
training regulations.
Distance learning is a formal education process in which majority of the
instruction occurs when the students and instructors are not in the same place.
Distance learning may employ correspondence study, or audio, video or
computer technologies.
Resources:
Recommended list of tools, equipment and materials for the training of 25
trainees for Computer Systems Servicing – NC II
Qty. Tools Qty. Equipment Qty. Materials
10 Screwdriver (standard) 26 units Desktop Computer 400 RJ 45
pieces pcs.
10 Screwdriver (Philips) 10 Laptop 25 Modular box (RJ45)
pieces computer/Netbook pcs.
10 Long nose pliers 10 Computers for server 20 Raceway or Slotted PVC
pieces pcs. 1.5” x 1.5” x 48”
10 Mechanical pliers 10 Server cabinet/Frame 1 box UTP cable
pieces
10 sets Allen wrench 20 pcs Patch panel (48-ports) 1 can Contact cleaner
10 Crimping tools 10 sets Working tables 1 Whiteboard
pieces piece
10 Soldering iron 1 unit Internet subscription 1 lot Fastener
pieces (at least 2 MBPS)
10 Solder sucker 10 units Uninterruptible Power 1 Filler (lead-free)
pieces Supply (UPS) spool
5 Wire stripper 10 unit Hub / Switch 8 pcs Fiber optic cable 2
pieces meters (terminated)
1 unit Portable electric hand drill 2 units Managed switch 26 Desktop OS (license for
proprietary software)
1 set Drill bit 1 Network controller 10 Network OS (license for
proprietary software)
5 sets Precision screw drivers 11 ADSL Router with Wi- 26 Office productivity
Fi software (license for
proprietary software)
10 pcs Anti-static devices 10 Wireless Access Point 26 Anti-virus (license for
proprietary software)
5 pcs Flash light/Head mounted 1 unit PC Video camera 5 Disk utility software
light
2 units External optical drive 5 Virtualization software
(license for proprietary
software)
1 unit USB External HD 5 Disk creator software
1 unit Network External HD 5 Disk image software
1 unit scanner 26 Motherboard’s manual
pieces and installer
1 unit USB printer 10 Device driver installer
pieces
1 unit Network printer 1 lot Assorted Computer
book, PC Magazines and
journals
11 Flash disk / Memory
pieces stick
10 units Electronic tester VOM
5 units LAN Cable tester
Facilities: The Computer Systems Service Workshop must be in an
infrastructure facility that is generally accepted to industry standards and
practice. Based on class size of minimum of 25 student/trainees the
space requirements for the teaching/ learning and circulation areas are as
follows:
TEACHING / SIZE AREA TOTAL AREA
LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
laboratory
and/or lecture 6x8 48 48
area
storage area 2x2 4 4
learning
4x5 20 20
resource center
equipment
20 20
circulation area
Total Workshop Area: 92
Qualification of
Instructors/Trainers: Holder of National TVET Trainer’s Certificate (NTTC)
Level 1
*Must have at least 2 years relevant job/industry
experience
*Optional. Only when required by the hiring
institution.
B. Modules of Instruction
Core Competencies :
Unit of Competency : INSTALL AND CONFIGURE COMPUTER SYSTEMS
Modules Title: INSTALLING AND CONFIGURING COMPUTER
SYSTEMS
Module Descriptor: This module covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.
Nominal Duration: 40 hours
Summary of Learning Outcomes:
LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/ devices
LO4. Install application software
LO5. Conduct testing and documentation
Details of Learning Outcomes:
LO1. ASSEMBLE COMPUTER HARDWARE
1. Unit assembly is planned and prepared to ensure OH&S policies and
procedures are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the installation
work are obtained in accordance with established procedures and checked
for correct operation and safety
4. Computer hardware is assembled in accordance with established
procedures and systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance
with hardware requirements.
LO2. PREPARE INSTALLER
1. Portable bootable devices are created in accordance with software
manufacturer instruction
2. Customized installers are prepared in accordance with software utilization
guide and end user agreement.
3. Installation of portable applications are carried out in accordance with
software user guide and software license
LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/
DEVICES
1. Operating system (OS) is installed in accordance with established
installation procedures and to comply with end-user requirements
2. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
3. OS and drivers updates/patches are accessed and installed in accordance
with manufacturer’s recommendations and requirements
4. On-going checks of the quality of the work are undertaken in accordance
with established procedures
LO4. INSTALL APPLICATION SOFTWARE
1. Application software are installed based on software installation guides,
end-user requirements and software license agreement
2. Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with
manufacturer’s recommendations and requirements
LO5. CONDUCT TESTING AND DOCUMENTATION
1. Devices / systems and/or installation is tested to determine whether it
conforms to requirements
2. Stress test is conducted to ensure reliability of equipment in accordance
with manufacturer’s instructions and system requirements
3. 5S and 3Rs are followed according to environmental policies
4. Documentation in relation to the test is forwarded to appropriate personnel
and/or authority in accordance with requirements
LO1. ASSEMBLE COMPUTER HARDWARE
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
1. Unit assembly is Plan and prepare Computer Lecture- Hands-on
planned and prepared unit assembly system demonstrati Direct
to ensure OH&S Identify the Anti-static on observation
policies and procedures materials, tools wrist strap Group Practical
are followed in and equipment in Set of screw discussion demonstrati
accordance with accordance with driver Viewing on
systems requirements job requirements multimedia
Cutter
2. Materials necessary to Follow the OH &
Allen
complete the work are S policies and
wrench
identified and obtained procedures to
(0.05 – 0.25
in accordance with ensure safety
inch)
established procedures Assemble
computer Flashlight
and checked against
systems requirements hardware in Sharp
accordance with pointed
3. Tools, equipment and
job and system tweezers
testing devices needed
to carry out the requirements Cable tie
installation work are Configuration of User’s
obtained in accordance BIOS in Manual
with established accordance with Personal
procedures and hardware protective
checked for correct requirements equipment
operation and safety (PPE)
4. Computer hardware is
assembled in
accordance with
established procedures
and systems
requirements
5. Basic-input-output-
system (BIOS)
configuration is
performed in
accordance with
hardware requirements.
LO2. PREPARE INSTALLER
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
1. Portable bootable Create bootable Open Lecture- Hands-on
devices are created in device source demonstrati Direct
accordance with Customize portable on observation
software manufacturer installation in applications Group Practical
instruction accordance with Utility discussion demonstrati
2. Customized installers software Software Viewing on
are prepared in manufacturer User’s multimedia
accordance with EULA Manual
software utilization Installing portable Flash drive
guide and end user application
agreement Computer
3. Installation of portable system
applications are carried
out in accordance with
software user guide and
software license
Appropriate procedures
in installing computer
systems, network
devices and peripherals
achieve in accordance
with requirements
without damage or
distortion to the
surrounding
environment and
services
LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/
DEVICES
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
1. Operating system (OS) Install Operating Operating Lecture- Hands-on
is installed in System system demonstrati Direct
accordance with Install and installer on observation
established installation configure Printer, Group Practical
procedures and to peripherals/devic scanner, discussion demonstration
comply with end-user es in accordance mouse, Viewing
requirements. with keyboard, multimedia
2. Peripherals/devices manufacturer’s webcam and
drivers are installed and instructions other
configured in Updating drivers peripherals
accordance with and peripherals Drivers
manufacturer’s
Undertake on- Notebook
instructions and/or OS
going checks to and pen
installation procedures
ensure quality of
Parts or connections of
work
the installation or
service that removed in
order to conduct the
test stored to protect
against loss or damage
and in accordance with
established procedures
3. OS and drivers
updates/patches are
accessed and installed
in accordance with
manufacturer’s
recommendations and
requirements
4. On-going checks of the
quality of the work are
undertaken in
accordance with
established procedures
LO4. INSTALL APPLICATION SOFTWARE
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
1. Application software are Install application Productivity Lecture- Hands-on
installed based on software based tools demonstrati Direct
software installation on installation Utility on observation
guides, end-user guide and software Group Practical
requirements and software license discussion
Internet demonstration
software license agreement connection Viewing
agreement Carry out User’s multimedia
2. Variation to application variation to Manual
software installation is application
carried out in Computer
software
accordance to system
installation
customer/client Access and
requirements install software
3. Software updates are updates
accessed and installed
in accordance with
manufacturer’s
recommendations and
requirements
LO5. CONDUCT TESTING AND DOCUMENTATION
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
1. Devices / systems Test Multi-tester Lecture- Hands-on
and/or installation is devices/systems Cable/LAN demonstrati Direct
tested to determine and/or installation tester on observation
whether it conforms to Conduct stress Group
User’s Practical
requirements test discussion
Manual demonstration
2. Stress test is conducted Follow 5S and Notebook
to ensure reliability of 3Rs according to and pen
equipment in environmental
accordance with Computer
policies system
manufacturer’s
Prepare and Flashlight
instructions and system
forward
requirements Anti-static
documentation to
3. 5S and 3Rs are wrist
appropriate
followed according to
personnel
environmental policies
4. Documentation in
relation to the test is
forwarded to
appropriate personnel
and/or authority in
accordance with
requirements
