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Understanding Intent
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TELUS International confidential

 The Task

The Search Experience to Ad Usefulness task type17will

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recommend
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a rating based on your responses.
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 Understanding User Intent

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Before continuing to assess the ad 2.1 da
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itself, it is important to evaluate and .6 ay 7
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research the query IP h in order to u h from
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can have alternative meanings we 172
were unaware of!

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 Understanding User Intent

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Depending on what the user’s query 2.1 da
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is, you may need to perform different .6 ay 7
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Some queries will have a clear and
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explicit intent, while others may have
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multiple likely intents.
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Research may also reveal if there are
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possible but unlikely interpretations,
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meanings of a query as you assess understanding, we will 17 2
be able to assess the ad so
the ad. our response on the worksheet should be “Yes, I
understand at least generally and can rate ads
TELUS International confidential for this query.” 4
 “After Researching the Query, Do You Understand What The User Wants?”

Rateable Queries - click the link for Search Results S

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“Yes, I understand at least generally and can rate ads for this query.” .6 ay 7
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● plu ize wimwear: Query is misspelled
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the search results.
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●172.S1atstump
urd removal: Multiple likely intents ● ten sleep: This user is most likely looking
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(either
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for information about a town in Wyoming,
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● brazil economy: Query is general but to find one of many local m an
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● moma: Query appears nonsensical but ● clpk232a 181: This query looks unclear,
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research shows it is a well-known but research shows that this user wants a
museum. specific model of drill.
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 “After Researching the Query, Do You Understand What The User Wants?”

Unrateable Queries - click the link for Search Results S

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“No, I don’t understand well enough to rate ads for this query.” .6 ay 7
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● how to st: Query appears incomplete
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(but is still present, so the “Query is
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Missing” flag is not appropriate)
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● iprenasion: This word is either
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incomprehensible or in a foreign
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● james: This query could refer to any
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language. Since it is not clear that this is
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number of individuals, locations,
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● video: Query is too vague to identify an
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● flondip: This query is nonsensical in any intent, even after research. Does the user
language. want a product, information, or media?
We have no way of knowing.
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 Tips
● Language is important! Take the entire query into account - the user entered it that
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way for a reason. Whether something is singular or plural,172or
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any additional
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● Always use the search results provided to get a complete picture of the intent. You
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don’t need to become an expert, but do enough research to understand which
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possible intents are or aren’t likely.
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● If a query doesn’t load, is in the wrong language, or is unexpectedly pornographic, it
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should be flagged as such using the relevant flag.
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● Each question on the worksheet has its own instructions and examples, so if you are
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unsure of how to answer a question start by reviewing these. If you are still unsure
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after checking the instructions and applying your experience, you can always reach
172
out to us at [email protected] with screenshots of any relevant
information and we will be happy to help!
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 S
17 atur
2.1 da
6.2 y, M
54
.6 ay 7
by ,
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IP h u h from
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Thank You!
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S [email protected]
17 atur
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