Dell S2421HN/S2721HN/S2421NX/

S2721NX Monitor
User’s Guide

Monitor Model: S2421HN/S2721HN/S2421NX/S2721NX

Regulatory Model: S2421Ht/S2721Ht/S2421Ho/S2721Ho
 NOTE: A NOTE indicates important information that helps you make
better use of your monitor.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
NOTE: Dell Monitor with ComfortView or ComfortView Plus feature are
tested and complied to TUV Low Blue Light emission standard.
ComfortView featured product reduces panel blue light with software
solution and ComfortView Plus is with hardware solution.
This monitor may adopt either software or hardware solution depending
on the type of panel used during manufacturing.
For differentiation purpose, TUV logo can be found on the carton box and
safety label for ComfortView Plus monitor. There is no printing of logo for
ComfortView monitor.

1111244653 1111244655

Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2022 – 02  

Rev. A02
Contents

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . 7
Identifying parts and controls . . . . . . . . . . . . . . . 8
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Monitor specifications . . . . . . . . . . . . . . . . . . . 11
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . .12
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . .13
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . 14
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental characteristics . . . . . . . . . . . . . . . . . . . .16
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Plug-and-play . . . . . . . . . . . . . . . . . . . . . . . . 17
LCD monitor quality and pixel policy . . . . . . . . . . . .18
Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . 18
Handling and moving your display . . . . . . . . . . . . . 20
Maintenance guidelines . . . . . . . . . . . . . . . . . . .21
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . 21

 Contents  |    3
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . 22
Connecting the stand . . . . . . . . . . . . . . . . . . . 22
Using the tilt . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting your monitor . . . . . . . . . . . . . . . . . 26
Organizing your cables . . . . . . . . . . . . . . . . . . .27
Securing your monitor using Kensington lock (optional) . 27
Removing the monitor stand . . . . . . . . . . . . . . . 28
Wall mounting (optional) . . . . . . . . . . . . . . . . . 29
Operating the monitor . . . . . . . . . . . . . . . . . . . . . . . 30
Power on the monitor . . . . . . . . . . . . . . . . . . . 30
Using the front panel controls . . . . . . . . . . . . . . . 30
Using the OSD lock function . . . . . . . . . . . . . . . 32
Front‑panel button . . . . . . . . . . . . . . . . . . . . . 34
Using the On-Screen Display (OSD) menu . . . . . . . . 35
Accessing the menu system . . . . . . . . . . . . . . . . . . . . 35
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 46
Setting the maximum resolution . . . . . . . . . . . . . . . . . . 49

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . .51
Common problems . . . . . . . . . . . . . . . . . . . . . 52
Product specific problems . . . . . . . . . . . . . . . . . 54
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
FCC notices (U.S. only) and other regulatory information 55
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . 55
EU product database for energy label and product
information sheet . . . . . . . . . . . . . . . . . . . . . 55

4    | Contents 
Safety instructions
CAUTION: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is fragile
and can be damaged if dropped or hit sharply.
• Always be sure that your monitor is electrically rated to operate with the AC
power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can have
an adverse effect on the liquid crystal of the display.
• Do not subject the monitor to severe vibration or high impact conditions. For
example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period of
time.
• To avoid electric shock, do not attempt to remove any cover or touch the inside
of the monitor.
For information about safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).

Safety instructions |    5

About your monitor
Package contents
Your monitor ships with the components shown below. Ensure that you have received
all the components and see Contacting Dell if anything is missing.
NOTE: Some components may be optional and may not ship with your
monitor. Some features may not be available in certain countries.

Display

S2421/S2721 HN S2421/S2721 NX Stand riser

S2421/S2721 HN S2421/S2721 NX Stand base

S2421/S2721 HN S2421/S2721 NX VESA cover

Power cable (varies by country)

6     | About your monitor

 HDMI cable

Dell S2421HN(NX)/S2721HN(NX)

1 2
• Quick Start Guide
1 2

• Safety, Environmental, and

Dell S2421H/S2721H
3
1 2
1 2

3
HDMI

3 4
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Dell
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HDMI
©20
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HDMI HDMI

Regulatory Information
HDMI
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1 2

Dell.com/S2421HN/NX
Dell.com/S2721HN/NX

© 2020 Dell Inc. or its subsidiaries.

746.A3E01.0001
2020-07 www.dell.com/contactdell (DELL P/N: PNF73 rev.X01)

About your monitor |    7

Product features
The Dell S2421HN/S2421NX/S2721HN/S2721NX monitor has an active matrix,
Thin Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The
monitor features include:
• S2421HN/S2421NX: 60.45 cm (23.80 in.) active area display (measured
diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower
resolutions.
• S2721HN/S2721NX: 68.6 cm (27 in.) active area display (measured diagonally)
1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
• Tilt adjustment capability.
• Removable pedestal and Video Electronics Standards Association (VESA™) 100
mm mounting holes for flexible mounting solutions.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier
setup with an elegant viewing experience.
• Extensive digital connectivity with HDMI helps future-proof your monitor.
• Plug and play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Supports AMD FreeSyncTM technology. AMD Freesync™ certified range from 48
Hz - 75 Hz.
• Power and OSD buttons lock.
• Security lock slot.
• ≤ 0.3 W in Standby Mode.
• The Monitor adopts Flicker-Free technology, which clears the eye visible flicker,
brings comfort viewing experience and preventing users suffer from eye strain
and fatigue.
WARNING: The possible long-term effects of blue light emission from the
monitor may cause damage to the eyes, including eye fatigue or digital
eye strain. ComfortView and ComfortView Plus feature are designed to
reduce the amount of blue light emitted from the monitor to optimize eye
comfort. The ComfortView mode is optional in the OSD. Only when this
mode is not exist in the OSD, the factory default setting is qualified for
the Low Blue Light approval.
NOTE: ComfortView is a feature to reduce blue light emission with preset
color co-ordinates. This can be enabled with the OSD menu. ComfortView
Plus is a feature to reduce blue light emission with panel Backlight design.
No further setting by the user is required.

8     | About your monitor

Identifying parts and controls
Front view

1 2

S2421HN/S2721HN

1 2

S2421NX/S2721NX

Label Description Use

1 Function buttons For more information, see Operating the
monitor.
2 Power on/off button To turn the monitor on or off.
(with LED indicator)

About your monitor |    9

Back view

1 DELL
Flat Panel Monitor / Monitor Plano Panel / Moniteur à écran plat / 液晶顯示器
Model No. / N° de Modelo / Numéro de modèle /型號: S2421Ht
S2421HN

2
Input Rating / Entrada / Daya Tegangan / Tension d’entrée: 100-240V ~ 50/60Hz 1.5A
輸入電源:交流電壓 100-240伏特, 1.5安培, 50/60赫茲
Made in China / Fabricado en China / Fabriqué en Chine / Сделано в Китае / 製造地:中國
Consumo de energía en operación: XX.XX Wh
Удельная мощность рабочего режима -X,XXX Вт/см2
Потребляемая мощность изделием в режиме ожидания -X,XX Вт
Потребляемая мощность изделием в выключенном режиме - X,XX Вт
Apparatet må tilkoples jordet stikkontakt.
Apparaten skall anslutas till jordat uttag.
Apparatets stikprop skal tilsluttes en stikkontakt med jord,
som giver forbindelse til stikproppens jord. IS 13252 (Part 1)/
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan. IEC 60950-1
신청인: Wistron Corporation (For Korea)
Wistron InfoComm (Zhongshan) Corporation Linhai Branch
제조자: Wistron InfoComm (Zhongshan) Corporation Linhai Branch
A/S 연락처: 080-854-0066
제조국: 중국 XXXXXX-XX
CAN ICES-3 (B)/NMB-3(B) 警語:使用過度恐傷害視力
For UK only: Cain Road, Bracknell, RG12 1LF
R-41071650
This device complies with part 15 of the FCC Rules. ID XXXXXXXXXX
www.bis.gov.in
Operation is subject to the following two conditions: ID XXXXXXXXXX

(1) this device may not cause harmful interference, and Address for EU Only:
Raheen Business Park
(2) this device must accept any interference received, Limerick Ireland
www.dell.com/regulatory_compliance
including interference that may cause undesired operation. XXXXXXXX-XXXXX
R-R-WT1-S2421Ht

XXXXX И005-20

3
4
Flat Panel Monitor / 液晶显示器
DELL S2421HN DELL
型号 : S2421HN S2421HN
Input Rating / 输入电源 :
Flat Panel Monitor / 液晶显示器 100-240V ~ 50/60Hz 1.5A
型号 : S2421HN Made in China / 制造地:中国
Input Rating / 输入电源 : Manufactured date / 制造日期:

E
100-240V ~ 50/60Hz 1.5A
E

t
Made in China / 制造地:中国 t

Manufactured date / 制造日期:

S2421HN/S2721HN

1
2

3
4
5

S2421NX/S2721NX
Label Description Use
1 VESA mounting holes (100 mm x Wall mount monitor using VESA-
100 mm-behind attached VESA compatible wall mount kit (100 mm x 100
cover) mm).
2 Regulatory label Lists the regulatory approvals.
3 Stand release button Release stand from monitor.
4 Barcode, serial number, and Refer to this label if you need to contact
Service Tag label Dell for technical support. The Service Tag
is a unique alphanumeric identifier that
enables Dell service technicians to identify
the hardware components in your display
and access warranty information.
5 Cable management slot Use to organize cables by placing them
through the slot.

10     | About your monitor

Bottom view

1 2 3 45

S2421HN/S2721HN

1 2 3 45
S2421NX/S2721NX
Label Description Use
1 Security lock slot Secures monitor with security cable lock (sold
separately).
2 Power connector Connect the power cable (shipped with your monitor).
3 HDMI port 1 Connect your computer with HDMI cable.
4 HDMI port 2 Connect your computer with HDMI cable.
5 Audio Line-out port Connect speakers to playback audio coming through
HDMI audio channel.
Only two-channel audio is supported.
NOTE: The audio line-out port does not support
headphones.

About your monitor |    11

Monitor specifications
Model S2421HN/S2421NX S2721HN/S2721NX
Screen type Active matrix - TFT LCD
Panel type In-plane switching technology
Aspect ratio 16:9
Viewable image dimensions:
Diagonal 60.45 cm (23.8 in.) 68.6 cm (27 in.)
Active Area:
Horizontal 527.04 mm (20.75 in.) 597.89 mm (23.54 in.)
Vertical 296.46 mm (11.67 in.) 336.31 mm (13.24 in.)
2 2
Area 156246.28 mm (242.15 in. ) 201073.02 mm2 (311.67 in.2)
Pixel pitch 0.2745 mm x 0.2745 mm 0.3114 mm x 0.3114 mm
Pixel per inch (PPI) 92.56 81.59
Viewing angle:
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 250 cd/m² (typical) 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Display screen coating Anti-glare treatment of the front polarizer (3H) hard coating
Backlight LED edgelight system
Response Time 8 ms (normal)
(Gray to Gray) 5 ms (fast)
4 ms (extreme)
Color depth 16.7 million colors
Color gamut* sRGB 99.9%
Connectivity • 2 x HDMI 1.4
• 1 x Audio line-out(3.5 mm jack)
Border width (edge of monitor to active area)
Top/Left/Right 5.4 mm 6.0 mm
Bottom 20.7 mm 21.3 mm
Adjustability
Height adjustable NA
stand
Tilt -5° to 21°

12     | About your monitor

 Swivel NA
Pivot NA
Cable management Yes
Dell Display Manager Easy Arrange and other key features
(DDM)Compatibility
Security Security lock slot (cable lock sold separately)
* At panel native resolution only, under Custom Mode preset.

Resolution specifications

Model S2421HN/S2421NX/S2721HN/S2721NX
Horizontal scan range 30 kHz to 83 kHz
Vertical scan range 48 Hz to 75 Hz
Maximum preset 1920 x 1080 at 60 Hz
resolution
Video display capabilities 480i, 480p, 576i, 576p, 720p, 1080i, 1080p
(HDMI playback)

About your monitor |    13

Preset display modes

S2421HN/S2421NX/S2721HN/S2721NX
Display mode Horizontal Vertical Pixel clock Sync polarity
frequency frequency (MHz) (Horizontal/
(kHz) (Hz) Vertical)
VGA, 720 x 400 31.5 70.0 28.3 -/+
VGA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
MAC, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
CVT, 1920 x 1080 67.5 60.0 148.5 +/+
CVT, 1920 x 1080 83.89 75.0 174.5 +/-

14     | About your monitor

Electrical specifications

Model S2421HN/S2421NX/S2721HN/S2721NX
Video input signals • Digital video signal for each differential line
Per differential line at 100 ohm impedance
• HDMI signal input support
Input voltage/ frequency/ 100-240 VAC/50 or 60 Hz ± 3 Hz/1.5 A
current (maximum)
Inrush current 120 V: 30 A (maximum)
240 V: 60 A (maximum)
Power consumption
S2421HN/S2421NX S2721HN/S2721NX
0.2 W (Off Mode)1 0.2 W (Off Mode)1
0.2 W (Standby Mode)1 0.2 W (Standby Mode)1
12.2 W (On Mode)1 15.5 W (On Mode)1
21 W (Max)2 29 W (Max)2
11.74 W (Pon)3 13.82 W (Pon)3
37.3 kWh (TEC)3 43.68 kWh (TEC)3
1
As defined in EU 2019/2021 and EU 2019/2013.
2
Max brightness and contrast setting.
3
Pon: Power consumption of On Mode as defined in Energy Star 8.0 version.
TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.

This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals
you ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.

NOTE: This monitor is ENERGY STAR certified.

This product qualifies for ENERGY STAR in the factory default settings, which can be
restored by “Factory Reset” function in the OSD menu. Changing the factory default
settings or enabling other features may increase power consumption that could exceed
the ENERGY STAR specified limit.

About your monitor |    15

Physical characteristics

Model S2421HN/S2421NX S2721HN/S2721NX

Connector type • 2 x HDMI1.4 ports
• 1 x Audio line-out port
Signal cable type 1.8 m HDMI1.4 cable
Dimensions (with stand):
Height 412.8 mm (16.25 in.) 453.3 mm (17.85 in.)
Width 537.8 mm (21.17 in.) 609.9 mm (24.01 in.)
Depth 152.8 mm (6.02 in.) 186.8 mm (7.35 in.)
Dimensions (without stand):
Height 322.6 mm (12.70 in.) 363.6 mm (14.32 in.)
Width 537.8 mm (21.17 in.) 609.9 mm (24.01 in.)
Depth 53.8 mm (2.12 in.) 54.0 mm (2.13 in.)
Stand dimensions:
Height 171.6 mm (6.76 in.) 176.0 mm (6.93 in.)
Width 249.0 mm (9.80 in.) 257.2 mm (10.13 in.)
Depth 152.8 mm (6.02 in.) 186.8 mm (7.35 in.)
Weight:
Weight with packaging 5.9 kg (13 lb.) 7.4 kg (16.31 lb.)
Weight with stand assembly and 4.1 kg (9.04 lb.) 5.2 kg (11.46 lb)
cables
Weight without stand assembly 3.3 kg (7.28 lb.) 4.3 kg (9.48 lb.)
(For wall mount or VESA mount
considerations - no cables)
Weight of stand assembly 0.5 kg (1.19 lb.) 0.7 kg (1.54 lb.)

16     | About your monitor

Environmental characteristics

Model S2421HN/S2421NX/S2721HN/S2721NX
Compliant standards
• ENERGY STAR certified Monitor
• TCO Certified
• RoHS Compliant
• BFR/PVC Reduce monitor (The circuit boards are made from BFR/PVC-free
laminates).
• Arsenic-Free glass and Mercury-Free for the panel only
Temperature:
Operating 0°C to 40°C (32°F to 104°F)
Non-operating –20°C to 60°C (–4°F to 140°F)
Humidity:
Operating 10% to 80% (non-condensing)
Non-operating 5% to 90% (non-condensing)
Altitude:
Operating (maximum) 5,000 m (16,404 ft.)
Non-operating (maximum) 12,192 m (40,000 ft.)
Thermal dissipation
S2421HN/S2421NX 71.65 BTU/hour (maximum)
41.63 BTU/hour (On Mode)
S2721HN/S2721NX 98.95 BTU/hour (maximum)
52.89 BTU/hour (On Mode)

About your monitor |    17

Pin assignments
HDMI port

Pin number 19-pin side of the connected signal cable

1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2-
4 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 1-
7 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5 V POWER
19 HOT PLUG DETECT

Plug-and-play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer with its extended display identification data
(EDID) using display data channel (DDC) protocols so the computer can configure
itself and optimize the monitor settings. Most monitor installations are automatic; you

18     | About your monitor

can select different settings , if required. For more information about changing the
monitor settings, see Operating the monitor.

LCD monitor quality and pixel policy

During the LCD monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state, which are hard to see and do not affect
the display quality or usability. For more information about LCD Monitor Pixel Policy,
see Dell support site at: https://www.dell.com/pixelguidelines.

Ergonomics
CAUTION: Improper or prolonged usage of keyboard may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following guidelines when setting up and using
your computer workstation:
• Position your computer so that the monitor and keyboard are directly in front of
you as you work. Special shelves are commercially available to help you correctly
position your keyboard.
• To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the
monitor for long periods of time, we suggest you to:
1. Set the distance of the screen between 20 to 28 in. (50-70 cm) from your
eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after
prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet away for
at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders
during the breaks.
• Ensure that the monitor screen is at eye level or slightly lower when you are
sitting in front of the monitor.
• Adjust the tilt of the monitor, its contrast, and brightness settings.
• Adjust the ambient lighting around you (such as overhead lights, desk lamps, and
the curtains or blinds on nearby windows) to minimize reflections and glare on the
monitor screen.
• Use a chair that provides good lower-back support.

About your monitor |    19

 • Keep your forearms horizontal with your wrists in a neutral, comfortable position
while using the keyboard or mouse.
• Always leave space to rest your hands while using the keyboard or mouse.
• Let your upper arms rest naturally on both sides.
• Ensure that your feet are resting flat on the floor.
• When sitting, ensure that the weight of your legs is on your feet and not on the
front portion of your seat. Adjust your chair’s height or use a footrest if necessary
to maintain a proper posture.
• Vary your work activities. Try to organize your work so that you do not have to sit
and work for extended periods of time. Try to stand or get up and walk around at
regular intervals.
• Keep the area under your desk clear of obstructions and cables or power cords
that may interfere with comfortable seating or present a potential trip hazard.

monitor screen at or
below eye level

monitor and
keyboard
positioned
directly in front
of the user

wrists relaxed
and flat

feet flat on the

floor

20     | About your monitor

Handling and moving your display
To ensure that the monitor is handled safely when lifting or moving it, follow the
guidelines mentioned below:
• Before moving or lifting the monitor, turn off your computer and the monitor.
• Disconnect all cables from the monitor.
• Place the monitor in the original box with the original packing materials.
• Hold the bottom edge and the side of the monitor firmly without applying
excessive pressure when lifting or moving the monitor.

• When lifting or moving the monitor, ensure that the screen is facing away from
you and do not press on the display area to avoid any scratches or damage.

• When transporting the monitor, avoid any sudden shock or vibration to it.

About your monitor |    21

 • When lifting or moving the monitor, do not turn the monitor upside down while
holding the stand base or stand riser. This may result in accidental damage to the
monitor or cause personal injury.

Maintenance guidelines
Cleaning your monitor
CAUTION: Read and follow the Safety instructions before cleaning the
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power cable
from the electrical outlet.
For best practices, follow the instructions in the list below when unpacking, cleaning,
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-
static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent
of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

22     | About your monitor

Setting up the monitor
Connecting the stand
NOTE: The stand riser and stand base are detached when the monitor is
shipped from the factory.
NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you
purchased from any other source, follow the setup instructions that were
included with the stand.
CAUTION: Place monitor of a flat, clean, and soft surface to avoid
scratching the display panel.

To attach the monitor stand:

1. Align the tabs on the stand base with the slots on the stand riser.
2. Insert the stand riser on the stand base firmly.
3. Open the screw handle at the bottom of the stand base, and rotate it clockwise
to tighten the screw firmly. Then close the screw handle.

1 2

Setting up the monitor |    23

 4. Open the monitor protective cover and install the VESA screw cover.

5. Align the tabs on the stand-riser bracket with the grooves at the back of the
monitor.
6. Insert the stand-riser bracket into monitor groove until it snaps into place.

24     | Setting up the monitor

CAUTION: Hold the stand riser firmly when lifting the monitor to avoid any
accidental damage.
7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface.

8. Lift the protective cover from the monitor.

Setting up the monitor |    25

Using the tilt
NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you
purchased from any other source, follow the set up instructions that were
included with the stand.
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.
5°

21°

NOTE: The stand is detached when the monitor is shipped from the
factory.

26     | Setting up the monitor

Connecting your monitor
WARNING: Before you begin any of the procedures in this section, follow
the Safety instructions.
To connect your monitor to the computer:
1. Turn off your computer.
2. Connect the HDMI cable from your monitor to the computer.
3. Turn on your monitor.
4. Select the correct input source from the OSD Menu on your monitor and then
turn on your computer.

Connecting the HDMI cable

HDMI

HDMI

Setting up the monitor |    27

Organizing your cables

HDMI

After connecting all necessary cables to your monitor and computer, (see Connecting
your monitor for cable attachment) organize all cables as shown in the image.

Securing your monitor using Kensington lock (optional)

The security lock slot is located at the bottom of the monitor. (See Security lock slot)
For more information on using the Kensington lock (purchased separately), see the
documentation that is shipped with the lock.
Secure your monitor to a table using the Kensington security lock.

NOTE: The image is for the purpose of illustration only. Appearance of the
lock may vary.

28     | Setting up the monitor

Removing the monitor stand
CAUTION: To prevent scratches on the LCD screen while removing the
stand, ensure that the monitor is placed on a soft, clean surface.
NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you
purchased from any other source, follow the setup instructions that were
included with the stand.
To remove the stand:
1. Place a flat cushion or a sitting mat near the edge of a table and place the
monitor on it with the display facing down.
2. Press the stand down to access to the release latch. 
3. Use a long screwdriver to press the release latch. 
4. While pressing the release latch, slide out the stand assembly from the monitor.

3
4

To remove the VESA cover:

Press the dimple on the VESA cover to release it from the back of the display.

Setting up the monitor |    29

Wall mounting (optional)

DELL S2421HN
Flat Panel Monitor / Monitor Plano Panel / Moniteur à écran plat / 液晶顯示器
Model No. / N° de Modelo / Numéro de modèle /型號: S2421Ht
Input Rating / Entrada / Daya Tegangan / Tension d’entrée: 100-240V ~ 50/60Hz 1.5A
輸入電源:交流電壓 100-240伏特, 1.5安培, 50/60赫茲
Made in China / Fabricado en China / Fabriqué en Chine / Сделано в Китае / 製造地:中國
Consumo de energía en operación: XX.XX Wh
Удельная мощность рабочего режима -X,XXX Вт/см2
Потребляемая мощность изделием в режиме ожидания -X,XX Вт
Потребляемая мощность изделием в выключенном режиме - X,XX Вт
Apparatet må tilkoples jordet stikkontakt.
Apparaten skall anslutas till jordat uttag.
Apparatets stikprop skal tilsluttes en stikkontakt med jord,
som giver forbindelse til stikproppens jord. IS 13252 (Part 1)/
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan. IEC 60950-1
신청인: Wistron Corporation (For Korea)
Wistron InfoComm (Zhongshan) Corporation Linhai Branch
제조자: Wistron InfoComm (Zhongshan) Corporation Linhai Branch
A/S 연락처: 080-854-0066
제조국: 중국 XXXXXX-XX
CAN ICES-3 (B)/NMB-3(B) 警語:使用過度恐傷害視力
For UK only: Cain Road, Bracknell, RG12 1LF
R-41071650
This device complies with part 15 of the FCC Rules. ID XXXXXXXXXX
www.bis.gov.in
Operation is subject to the following two conditions: ID XXXXXXXXXX

(1) this device may not cause harmful interference, and Address for EU Only:
Raheen Business Park
(2) this device must accept any interference received, Limerick Ireland
www.dell.com/regulatory_compliance
including interference that may cause undesired operation. XXXXXXXX-XXXXX
R-R-WT1-S2421Ht

XXXXX И005-20

DELL S2421HN
Flat Panel Monitor / 液晶显示器
型号 : S2421HN
Input Rating / 输入电源 :

E
100-240V ~ 50/60Hz 1.5A
Made in China / 制造地:中国 t

Manufactured date / 制造日期:

NOTE: Use M4 x 10 mm screws to secure the wall-mounting kit to the

monitor.
See the documentation that is shipped with the VESA-compatible wall mounting kit.
1. Place a flat cushion or a sitting mat near the edge of a table and place the
monitor on it with the display facing down.
2. Remove the stand.
3. Using a Phillips crosshead screwdriver, remove the four screws that secure the
back panel.
4. Connect the mounting bracket from the wall mounting kit to the monitor.
5. Follow the instructions that shipped with the wall-mounting kit and mount the
monitor on the wall.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket
with minimum weight/load bearing capacity of 13.2 kg (S2421HN/
S2421NX)/17.2 kg (S2721HN/S2721NX).

30     | Setting up the monitor

Operating the monitor
Power on the monitor
Press the button to turn on the monitor.

Using the front panel controls

Use the control buttons at the bottom edge of the monitor to adjust the specifications
of the image being displayed. When using the control buttons, an On-Screen Display
(OSD) menu appears on the screen with numeric values.

1 2 3 4 5

Operating the monitor |    31

The following table describes the front panel buttons:
Front-panel button Description
1 Use this button to choose from a list of preset
color modes.

Shortcut key:
Preset Modes
2 Use this button to choose from a list of input
sources.

Shortcut key:
Input Source
3 Use this menu button to launch the on-screen
display (OSD) and select the OSD menu.
See Accessing the menu system.
Menu
4 Use this button to go back to the main menu or exit
the OSD main menu.

Exit
5 To turn the monitor on or off.
Solid white light indicates the monitor is turned
Power Button on and functioning normally. Blinking white light
indicates the monitor is in Standby Mode.
(with power-status light)

32     | Operating the monitor

Using the OSD lock function
You can lock the front-panel control buttons to prevent access to the OSD menu and/
or power button.
Use the Lock menu to lock the button(s).
1. Select one of the following options.
Dell 24/27 Monitor

Brightness/Contrast Language

Input Source Transparency

Color Timer

Display Lock Menu Buttons

Menu Power Button

Reset Menu

Personalize Menu + Power Buttons

Others Disable

2. The following message appears.

Dell 24/27 Monitor

Are you sure you want to lock the Menu Buttons?

To unlock the Buttons, refer to the User’s Guide.

Yes No

S2421HN/S2421NX/S2721HN/S2721NX

3. Select Yes to lock the buttons. Once locked, pressing any control button will
display the lock icon

Use the front-panel control button to lock the button(s).

1 2 3 4 5

Operating the monitor |    33

 1. Press and hold Button 4 for four seconds, a menu appears on the screen.
Dell 24/27 Monitor

Select Option:

2. Select one of the following options:

Options Description
1 Select this option to lock OSD menu function.

Menu Button lock

2 Use this option to lock power button. This will
prevent the user to turn off the monitor using the
power button.
Power Button lock
3 Use this option to lock OSD menu and power
button to turn off the monitor.
Menu and Power Button
lock
4 Use this option to run the built-in diagnostics, see
Built-in diagnostics.
Built-in Diagnostics

To unlock the button(s):

Press and hold Button 4 for four seconds until a menu appears on the screen. The
following table describes the options to unlock the front-panel control buttons.
Dell 24/27 Monitor Dell 24/27 Monitor Dell 24/27 Monitor

Select Option: Select Option: Select Option:

34     | Operating the monitor

Options Description
1 Use this option to unlock OSD menu function.

Menu Button unlock

2 Use this option to unlock power button to turn off
the monitor.
Power Button unlock
3 Use this option to unlock OSD menu and power
button to turn off the monitor.
Menu and Power Button
unlock
4 Use this option to run the built-in diagnostics, see
Built-in diagnostics.
Built-in Diagnostics

Front‑panel button
Use the buttons on the front of the monitor to adjust the image settings.

1 2 3

Front-panel button Description

1 Use the Up (increase) and Down (decrease) buttons to
adjust items in the OSD menu.

Up Down
2 Use the OK button to confirm your selection.

OK

Operating the monitor |    35

3 Use the Back button to go back to the previous menu.

Back

Using the On-Screen Display (OSD) menu

Accessing the menu system
NOTE: The changes you make using the OSD menu are automatically saved
when you move to another OSD menu, when you exit the OSD menu, or
when the OSD menu disappears automatically.

1. Press the button to launch the OSD menu and display the main menu.

Dell 24/27 Monitor

Brightness/Contrast

Input Source

Color 75%

Display

Menu

Personalize 75%

Others

2. Press the and buttons to move between options. As you move from one
icon to another, the option name is highlighted.
3. Press the or or button once to activate the highlighted option.
4. Press the and buttons to select the desired parameter.
5. Press to enter the slide bar and then use the or button, according to
the indicators on the menu, to make your changes.
6. Select the to return to previous menu or to accept and return to previous
menu.

36     | Operating the monitor

Icon Menu and Description
submenus
Brightness/ Use this menu to activate Brightness/Contrast adjustment.
Contrast
Dell 24/27 Monitor

Brightness/Contrast

Input Source

Color 75%

Display

Menu

Personalize 75%

Others

Brightness Brightness adjusts the luminance of the backlight

(minimum 0; maximum 100).
Press the button to increase brightness.
Press the button to decrease brightness.
Contrast Adjust the Brightness first, and then adjust Contrast only if
further adjustment is necessary.
Press the button to increase contrast and press the
button to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and
lightness on the monitor.
Input Source Use the Input Source menu to select between different
video inputs that are connected to your monitor.
Dell 24/27 Monitor

Brightness/Contrast HDMI1

Input Source HDMI2

Auto select On
Color
Reset Input Source
Display

Menu

Personalize

Others

Operating the monitor |    37

Icon Menu and Description
submenus
HDMI 1 Select HDMI1 input when you are using the HDMI1
connector.
Use to select the HDMI input source.
HDMI 2 Select HDMI2 input when you are using the HDMI2
connector.
Use to select the HDMI input source.
Auto Select Use to select Auto Select, the monitor scans for
available input sources.
Reset Input Resets your monitor’s Input Source settings to the factory
Source defaults.
Color Use the Color menu to adjust the color setting mode.

Dell 24/27 Monitor

Brightness/Contrast Preset Modes Standard

Input Source Input Color Format RGB

Color Reset Color

Display

Menu

Personalize

Others

38     | Operating the monitor

Icon Menu and Description
submenus
Preset Modes When you select Preset Modes, you can choose Standard,
ComfortView, Movie, FPS, RTS, RPG, Warm, Cool or
Custom Color from the list.
Dell 24/27 Monitor

Brightness/Contrast Preset Modes Standard

Input Source Input Color Format ComfortView

Color Reset Color Movie

FPS
Display

Menu RTS

Personalize RPG

Others Warm

Cool

Custom Color

• Standard: Default color settings. This is the default preset

mode.
• ComfortView: Decreases the level of blue light emitted
from the screen to make viewing more comfortable for your
eyes. This option is not available when your monitor comes
with ComfortView Plus.
WARNING: The possible long-term effects of blue
light emission from the monitor may cause personal
injury such as digital eye strain, eye fatigue, and
damage to the eyes. Using monitor for extended
periods of time may also cause pain in parts of body
such as neck, arm, back, and shoulder. For more
information, see Ergonomics.

Operating the monitor |    39

Icon Menu and Description
submenus
• Movie: Loads color settings ideal for movies.
• FPS: Loads color settings ideal for First-Person Shooter
games.
• RTS: Loads color settings ideal for Real-Time Strategy
games.
• RPG: Loads color settings ideal for Role-Playing games.
• Warm: Increases the color temperature. The screen
appears warmer with a red/yellow tint.
• Cool: Decreases the color temperature. The screen appears
cooler with blue tint.
• Custom Color: Allows you to manually adjust the color
settings. Press the and buttons to adjust the Red,
Green, and Blue values and create your own preset color
mode.
Input Color Allows you to set the video input mode to:
Format • RGB: Select this option if your monitor is connected to a
computer (or DVD player) using the HDMI cable.
• YPbPr: Select this option if your DVD player supports only
YPbPr output.
Dell 24/27 Monitor

Brightness/Contrast Preset Modes

Input Source Input Color Format RGB

Color Reset Color YPbPr

Display

Menu

Personalize

Others

Hue Use or to adjust the hue from 0 to 100.

NOTE: Hue adjustment is available only for Movie and FPS,
RTS, RPG mode.

40     | Operating the monitor

Icon Menu and Description
submenus
Saturation Use or to adjust the saturation from 0 to 100.
NOTE: Saturation adjustment is available only for Movie and
FPS, RTS, RPG mode.
Reset Color Resets your monitor’s color settings to the factory defaults.

Display Use the Display menu to adjust image.

Dell 24/27 Monitor

Brightness/Contrast Aspect Ratio Wide 16:9

Input Source Sharpness 50

Color Response Time Normal

Display Reset Display

Menu

Personalize

Others

Aspect Ratio Select the image ratio between 16:9 (wide), 4:3, and 5:4.
Sharpness Makes the image look sharper or softer.
Use or to adjust the sharpness from ‘0’ to ‘100’.
Response Allows you to set the Response Time to Normal, Fast or
Time Extreme.
Reset Display Restores the display settings to factory defaults.

Operating the monitor |    41

Icon Menu and Description
submenus
Menu Select this option to adjust the settings of the OSD, such
as the languages of the OSD, the amount of time the menu
remains on screen, and so on.
Dell 24/27 Monitor

Brightness/Contrast Language English

Input Source Transparency 20

Color Timer 20 s

Display Lock Disable

Menu Reset Menu

Personalize

Others

Language Set the OSD display to one of eight languages.

(English, Spanish, French, German, Brazilian Portuguese,
Russian, Simplified Chinese, or Japanese).
Transparency Select this option to change the menu transparency by using
and (min. 0/max. 100).
Timer OSD Hold Time: Sets the length of time the OSD remains
active after you press a button.
Use the and buttons to adjust the slider in 1-second
increments, from 5 to 60 seconds.

42     | Operating the monitor

Icon Menu and Description
submenus
Lock Controls user access to adjustments. The buttons are locked.
Dell 24/27 Monitor

Brightness/Contrast Language

Input Source Transparency

Color Timer

Display Lock Menu Buttons

Menu Reset Menu Power Button

Personalize Menu + Power Buttons

Others Disable

• Menu Buttons: Through OSD to lock the Menu buttons.

• Power Button: Through OSD to lock the Power button.
• Menu + Power Buttons: Through OSD to lock the all of
Menu and Power buttons.
• Disable: Press and hold the button next to the power
button for four seconds to unlock the buttons.
Reset Menu Restore the menu settings to factory defaults.

Operating the monitor |    43

Icon Menu and Description
submenus
Personalize Dell 24/27 Monitor

Brightness/Contrast Shortcut Key 1 Preset Modes

Input Source Shortcut Key 2 Input Source

Color Power Button LED On In On Mode

Display Reset Personalization

Menu

Personalize

Others

Shortcut Select from Preset Modes, Brightness/Contrast, Input

key 1 Source, Aspect Ratio set as shortcut key 1.
Shortcut Select from Preset Modes, Brightness/Contrast, Input
key 2 Source, Aspect Ratio set as shortcut key 2.
Power Button Allows you to set the state of the power light to save energy.
LED
Reset Restores shortcut keys to factory defaults.
Persona-
lization

44     | Operating the monitor

Icon Menu and Description
submenus
Others Select this option to adjust the OSD settings such as the
DDC/CI, LCD conditioning, and so on.
Dell 24/27 Monitor

Brightness/Contrast Display Info

Input Source DDC/CI On

Color LCD Conditioning Off

Display Firmware M3T102

Menu Service Tag ABCDEF

Personalize Reset Others

Others Factory Reset ENERGY STAR

Display Info Displays the monitor’s current settings.

DDC/CI DDC/CI (Display Data Channel/Command Interface) allows
you to adjust the monitor settings using software on your
computer.
Select Off to turn off this feature.
Enable this feature for best user experience and optimum
performance of your monitor.
Dell 24/27 Monitor

Brightness/Contrast Display Info

Input Source DDC/CI On

Color LCD Conditioning Off

Display Firmware

Menu Service Tag

Personalize Reset Others

Others Factory Reset

Operating the monitor |    45

Icon Menu and Description
submenus
LCD Helps reduce minor cases of image retention. Depending on
Conditioning the degree of image retention, the program may take some
time to run. Select On to start the process.

Dell 24/27 Monitor

Brightness/Contrast Display Info

Input Source DDC/CI

Color LCD Conditioning On

Display Firmware Off

Menu Service Tag

Personalize Reset Others

Others Factory Reset

Firmware Displays the firmware version of your monitor.

Service Tag Displays the Service Tag. The Service Tag is a unique
alphanumeric identifier that allows Dell to identify the product
specifications and access warranty information.
NOTE: The Service Tag is also printed on a label located at
the back of the cover.
Reset Others Restores other settings, such as DDC/CI, to factory defaults.
Factory Restores all preset values to the factory default settings.
Reset These are also the settings for ENERGY STAR® tests.
Dell 24/27 Monitor

Brightness/Contrast Display Info

Input Source DDC/CI On

Color LCD Conditioning Off

Display Firmware M3T102

Menu Service Tag ABCDEF

Personalize Reset Others

Others Factory Reset ENERGY STAR

46     | Operating the monitor

OSD warning messages
When the monitor does not support a particular resolution mode, you can see the
following message:
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

The current input timing is not supported by the monitor display. Please The current input timing is not supported by the monitor display. Please

change your input timing to 1920x1080, 60Hz or any other monitor change your input timing to 1920x1080, 60Hz or any other monitor

listed timing as per the monitor specifications. listed timing as per the monitor specifications.

S2421HN/S2421NX S2721HN/S2721NX

This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Resolution specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 1920 x 1080.

You can see the following message before the DDC/CI function is disabled.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

The function of adjusting display setting using PC application will be The function of adjusting display setting using PC application will be

disabled. disabled.

Do you wish to disable DDC/CI function? Do you wish to disable DDC/CI function?

Yes No Yes No

S2421HN/S2421NX S2721HN/S2721NX

When the monitor enters the Standby Mode, the following message will appears.

S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

Going into Standby Mode... Going into Standby Mode...

S2421HN/S2421NX S2721HN/S2721NX

Activate the computer and wake up the monitor to gain access to the OSD.

Operating the monitor |    47

When you select OSD items of On in Standby Mode in Personalize feature, the
following message appears.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

Changing to this setting (without symbol) will Increase Changing to this setting (without symbol) will Increase

power consumption,Do you want to continue? power consumption,Do you want to continue?

Yes No Yes No

S2421HN/S2421NX S2721HN/S2721NX

If you adjust the Brightness level above the default level over 75%, the following
message appears.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

Adjusting to this value will increase power consumption above the default level. Adjusting to this value will increase power consumption above the default level.

Do you want to continue? Do you want to continue?

Yes No Yes No

S2421HN/S2421NX S2721HN/S2721NX

If you press any button other than the power button, the following messages will
appear depending on the selected input.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

No HDMI1 signal from your device. No HDMI1 signal from your device.

Press any key on the keyboard or move the mouse to wake it up. Press any key on the keyboard or move the mouse to wake it up.

If there is no display, press the monitor button again to select If there is no display, press the monitor button again to select

the correct input source. the correct input source.

S2421HN/S2421NX S2721HN/S2721NX

48     | Operating the monitor

If HDMI1 or HDMI2 input is selected and the corresponding cable is not connected, the
following floating dialog box appears.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

No HDMI1 Cable No HDMI1 Cable

The display will go into Standby Mode in 4 minutes. The display will go into Standby Mode in 4 minutes.

www.dell.com/support/S2421HN www.dell.com/support/S2721HN
www.dell.com/support/S2421NX www.dell.com/support/S2721NX
S2421HN/S2421NX S2721HN/S2721NX

or or

Dell 24 Monitor Dell 27 Monitor

No HDMI2 Cable No HDMI2 Cable

The display will go into Standby Mode in 4 minutes. The display will go into Standby Mode in 4 minutes.

www.dell.com/support/S2421HN www.dell.com/support/S2721HN
www.dell.com/support/S2421NX www.dell.com/support/S2721NX
S2421HN/S2421NX S2721HN/S2721NX

See Troubleshooting for more information.

Operating the monitor |    49

Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows 7, Windows 8 or Windows 8.1:
1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop. For Windows Vista and Windows 7, skip this step.
2. Right-click on the desktop and click Screen Resolution.
3. Click the drop-down list of the Screen Resolution and select 1920 x 1080.
4. Click OK.
In Windows 10:
1. Right-click on the desktop and click Display Settings.
2. Click Advanced display settings.
3. Click the drop-down list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics
driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to https://www.dell.com/support, enter your service tag, and download the
latest driver for your graphics card.
If you are using a non-Dell computer (laptop or desktop):
• Go to your computer manufacturer’s support website and download the latest
graphic drivers.
• Go to your graphics card manufacturer’s website and download the latest graphic
drivers.

50     | Operating the monitor

Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow
the Safety instructions.

Self-test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly connected
but the monitor screen remains dark, run the monitor self-test by performing the
following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all video cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.
S2421HN/S2421NX S2721HN/S2721NX

Dell 24 Monitor Dell 27 Monitor

No HDMI1 Cable No HDMI1 Cable

The display will go into Standby Mode in 4 minutes. The display will go into Standby Mode in 4 minutes.

www.dell.com/support/S2421HN www.dell.com/support/S2721HN
www.dell.com/support/S2421NX www.dell.com/support/S2721NX
S2421HN/S2421NX S2721HN/S2721NX

or or

Dell 24 Monitor Dell 27 Monitor

No HDMI2 Cable No HDMI2 Cable

The display will go into Standby Mode in 4 minutes. The display will go into Standby Mode in 4 minutes.

www.dell.com/support/S2421HN www.dell.com/support/S2721HN
www.dell.com/support/S2421NX www.dell.com/support/S2721NX
S2421HN/S2421NX S2721HN/S2721NX

4. This box also appears during normal system operation if the video cable is
disconnected or damaged.

Troubleshooting |    51
 5. Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.

Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.

1 2 3 4 5
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Press and hold Button 4 for four seconds, a menu appears on the screen.
3. Select the built-in diagnostics option. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 to 6 to inspect the display when it changes to green, blue, black,
white, and text screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities during the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.

52     | Troubleshooting
Common problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions.
Common What you Possible solutions
symptoms experience
No video/ No picture • Ensure that the video cable connecting the
Power LED off monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected
in the Input Source menu.
No video/ No picture or no • Increase brightness and contrast controls
Power LED on brightness through OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected
in the Input Source menu.
Missing pixels LCD screen has • Cycle power on-off.
spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information about Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
https://www.dell.com/support/monitors.
Stuck-on pixels LCD screen has • Cycle power On-Off.
bright spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information about Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
https://www.dell.com/support/monitors.

Troubleshooting |    53
Common What you Possible solutions
symptoms experience
Brightness Picture too dim• Reset the monitor to factory settings.
problems or too bright • Adjust brightness and contrast controls through
OSD.
Safety-related Visible signs of • Do not perform any troubleshooting steps.
issues smoke or sparks • Contact Dell immediately.
Intermittent Monitor • Ensure that the video cable connecting the
problems malfunctions on monitor to the computer is connected properly
and off and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing color Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong color Picture color • Change the settings of the Preset Modes
not good in the Color menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention Faint shadow • Set the screen to turn off after a few minutes
from a static from the static of screen idle time. These can be adjusted in
image left on image displayed Windows Power Options or Mac Energy Saver
the monitor for appears on the setting.
a long period of screen • Alternatively, use a dynamically changing
time screensaver.

54     | Troubleshooting
Product specific problems
Problem What you Possible solutions
experience
Screen image is Image is centered • Check the Aspect Ratio setting in the
too small on screen, but does Display menu OSD.
not fill entire viewing • Reset the monitor to factory settings.
area
Cannot adjust OSD does not • Turn off the monitor, unplug the monitor
the monitor appear on the power cable, plug it back, and then turn on
with the screen the monitor.
buttons on the
front panel
No input signal No picture, the LED • Check the signal source. Ensure that the
when user light is white computer is not in the power saving mode
controls are by moving the mouse or pressing any key on
pressed the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture The picture cannot • Due to different video formats (aspect ratio)
does not fill the fill the height or of DVDs, the monitor may display in full
entire screen width of the screen screen.
• Run the built-in diagnostics.

Troubleshooting |    55
Appendix
FCC notices (U.S. only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory compliance
website located at https://www.dell.com/regulatory_compliance.

Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area.
• Online technical assistance — https://www.dell.com/support/monitors

EU product database for energy label and product information

sheet

S2421HN: https://eprel.ec.europa.eu/qr/349828
S2421NX: https://eprel.ec.europa.eu/qr/345963
S2721HN: https://eprel.ec.europa.eu/qr/349825
S2721NX: https://eprel.ec.europa.eu/qr/345966

56     | Appendix