Ce era uu erg ee cea Parad Deg ene emer erg Suna Starting point 1 Which of these things motivate you in your job? + colleagues «+ imeresting work «its for achieving targets + promotion + training + exible hours + money + job security 2 What else would you add tothelistin 1? Motivation Working with words | Motivation at work 1. Discuss these questions, 1 What isthe difference between ‘a reward’ and ‘an incentive’ 2. What different rewards and incentives does your company offe 2. Read this text. Is it negative or positive about incentive schemes? Incentive schemes or cash? Employers often dont know whether to cial events, merchandise} or cashto help thelr company achieve its goals. When you ask employees what they want, they generally say ‘more money’ ~ but salary increases or annual bonuses are not always the best way to motivate staff. Non-cash rewards such as merchandise and travel can be afar more effective way to improve performance, boost staff morale an fo company loyalty. incentive schemes (such as travel, trips, excursion Why do non-cash incentive schemes work better? + They provide a lasting reminder ofthe achievement and the postive feelings that go witht + They offer rewards that can be shown to others or talked about ~ and tis socially acceptable to ‘boast’ about the achievement. The same certainly cannot be said fr ca * They provide a guitfree form of reward, often something employees would not otherwise do or buy, whereas they may fel guy for not spending cash on necessities. + They have a higher perceived value. The actual cash values secondary tothe recognition. + The employee's family is eften involved inthe reward selection and the reward chosen may benefit the whole family + Extra cash in the monthly pay packet disappears into the bank account or wallet. Infact, 72 of people receiving cash rewards use it to pay bis, can't remember what they spent on, or don't even know they received it3. Read the text again and answer questions 1-4 1 What are the advantages of incentive schemes for employers? 2 What are the advantages of non-cash incentives for employees? 3 What are the disadvantages of cash rewards? 4 Do you think incentive schemes are better than cash rewards? Why or why not? 4. Match the phrases in bold in the text to these definitions. encourage employees to want to work harder something done well by your own effort or skill: ‘make employees feel better about themselves and their work: praise and reward for something you have done make people work more efficiently programmes that provide extra rewards for good work: —_ be useful to someone or improve their life in some way bonuses that do not involve money: 9 encourage commitment to the company: 10 extra money for good work —added to salary once a year OW cn 5 05> Listen to three people talking about their jobs and answer questions 1-3, e NEAL i Me EES 1 What job do they do? 2. What benefits, rewards and incentives does their company provide? 3 What other factors give them job satisfaction? 6 Which ofthese words and phrases from audio 05> are 1 material benefits? profit-sharing schem 2 non-material benefits? ju profitsharing scheme falhnent company car autonomy feel valued beacknowiedged commission staff discount attendance reward appreciation contime Bonus compensation plan postive fe ack (personal) development praise satisfaction private medical insurance non-contributory pension plan 7 Work with a partner and discuss questions 1-3 1 Which of the material benefits in 6 are standard in an employment contract in your country? Which are additional benefits? 2. How does this vary according to profession? 3. How important to you are the non-material benefits? How do they compare to the ‘material benefits? 9 For more exercises, go to Practice file 2 on page 104 8 Workin small groups. You are partners setting up your own company. 1 Decide on the type of company (service or product oriented) and how many employees you will need 2 What benefits, rewards and incentives wll ou offer to your employees? 3, What effects will these have for both the employee and the company? 4 How will you make sure your employees receive some ofthe non-material benefits in 6? © ® interactive Workbook 9 GlossarySTURT acm OO UTE ee CMML ALU Context AA global media company has organized its annual incentive event to reward its most successful members of staff—a one-week cruise, Employees from all over the world have arrived on board and are now meeting on the first evening lees aeons) Tip | well and so Use well to introduce a comment fora piece of information in a conversation. Use 50 to indicate you're changing the direction of the conversation, ‘A Are you here with colleagues? B No. A Wel, you! soon get to know people. So, would you like anater drink? a) Socializing | Making small talk 1. Work in small groups. Read these tips and decide which five are the most useful, The art of small talk 1 Introduce yourself and use a ‘tag line 1m jules from Munich This can get the conversation started as your colleague can ask ‘question about your home town oF your tip. 2 When your colleague introduces himself / herself, try to repeat his / her name wien you reply or use thetr name later in the ‘conversation. 2 Break the ce with a comment about a current news story ora remark about the event you'eat, ts location and the weather 4. Avoid these toples of conversation: your health, your private life, gossip. The best Conversation topics are sports, books, theatre, movies, food, museums and travel. Try and find ‘a shared experience or something else you have 5 Koop the conversation flowing by not rmunopulicing the conversation. Ask a question and really listen to your colleague's reply. ‘Then respond with comments from your own personal experience and ask another question, 6 Askopen questions which require more than ‘.one-word answer. your colleague asks a Yes / No question, give some extra information. 77 Sounds like hmm and phrases like Realy can be used to indicate that you are listening ar interested, and will encourage your colleague to tell you more 8 Share information about yourself but keep it positive. People don't ike colleagues who are negative, depressed or who complain alot 9 Remember your exit strategy Have some phrases ready fr excusing yourself polly and moving to another group of people, eg, It was rice cakng to you. il see you later. transition word like Well te that's time to stop. 10 If you've enjoyed talking with your colleague, tell them so, eg. ve realy enjoyed talking with you. I hope we have totalk again soon, Leave a positive final impression with a smile and strong handshake 2. 06D Read the Context above. Listen to four conversations from the first evening of the cruise, Work with a partner and answer questions 1-2 for each conversation 1. Which of the tips in 1 are used or not used? 2. Is the conversation successful or unsuccessful? Why?3. 06> Listen again and answer questions 1-8 Conversation 1 1 What does Harry say to start the conversation? 2. What phrases does he use to end the conversation? Conversation 2 3. What does Paolo say to star the conversation? 4 How does Sonia respond? Conversation 3 5. What two phrases show thatthe speakers are interested in what the ater person has said? Conversation 4 6 What phrases do Adriana and Adam use to greet each other? 7 How does Adriana show that she is listening? 8 What does she say to end the conversation? 4. 070 Listen toa second conversation Adriana has later in the evening, This time the conversation is successful. Number these phrases 1-12 in the order you hear them. How do the phrases help the conversation flow? Don't you g Infact b ... by the way? h So Well i Isee. 4 What a coincidence! j, That sounds interesting e So Well £ Really? 1 Apparently 29 For more exercises, goto Practice file 2.0n page 104 5 Work with a partner. 1 Read conversations 1 and 4 in audio seript 06D on page 151 2 Discuss what each speaker could say to make the conversation more successful 3. Use your ideas in 2 to have the two conversations 6 Work with a partner and have a conversation, Keep the conversation going as long as possible. Discuss as many of these topics as you can, © hobbies © TV/cinema work * education © vacation + news + sport © other people * family ‘© aninteresting fact * food + an enjoyable excursion nearby © » Interactive Workbook » Email eu eee Practically speaking | Exiting a conversation 1 08> Phrases 1-5 below might seem a little rude if used on their own to exit a conversation. Listen and make a note of the follow-up phrases used to make them more acceptable 1 Isthat the time? 2 I promised to meet someone else. 3. I'm going to get some food, 4 Is that James over there? 5 Look, | really don't have time to chat at the moment. 2. Work with a partner. Turn to File 02 on page 136 and choose two of the situations each, Have one or two minutes of small talk, then exit the conversation appropriately. Refer to the Useful phrases on page 134 Key expressions Starting a conversation Hi, I dont think we've met Hello. I's (Adriana), isn't it? Hello, | saw you ... but I didn’t fave a chance to speak to you. Vm Hello / Hi, I'm in Is this your first (company event)? ought | might see you there) How jovely to see you here, How ate things? ‘Showing interest Really? I see, ‘What a coincidence! That's amazing! That sounds interesting. Oh dear (, I'm so sorry to hear that. (from / based oneanow | z wun Keeping a conversation going By the way Well, ‘Apparently le heard Intact So Don't you ...? Ending a conversation See you later. It's been nice talking to you, Look, | have to go. Catch you later. You don't mind if | go and get myself (a coffee)? is that true? @ » Interactive Workbook » PhrasebankLanguage at work | Question form review 1. Read these questions from audio 06> and 07>. Match them to categories 1-4 (Some questions match more than one category.) ‘Where do they come from? ... isthat true? ‘© Who did you come with? Don't you live in Italy? Have you spent much time in India? f z h You're from Calcutta? Who told you? It's Adriana, isnt it? Dinner was fantastic, wasn't it? 1 Starting a conversation: —___ 2. Finding out information: 3 Checking or confirming information: 4. Showing surprise 2. Look at the questions in 1 again. Answer these questions, 1 What is the usual word order for Wh-and Yes / No questions? 2 Inwhich question, or g, is who * the subject of the question? * the object of the question? 3. How cana statement be made into a question without changing the word order? 4. What answer is expected to questions h and i? }} For more information and exercises, go to Practice file 2 on page 105. 3. Work with a partner. Think of questions to askin these situations. | 1 Your company is sending you to work in Hong Kong, You want to know about travel plans and accommodation, 2. You are about to order a product and want to check these details are correct Price: €200 / Delivery: § days / Delivery charge: €8 / Guarantee: 1 year 3. You're at a conference and meet someone who went to the same college as you. 4. You're waiting for an interview and make conversation with the person next to you. 4 Question tags are often used to start a conversation or keep it going. Work with a partner. Add a question tag to these conversation openers and statements. Reply with a suitable comment (not just yes or no). Example: A Everyone enjoyed themselves, didn't they? B Yes, itwasa great party ‘That wasn't a very interesting presentation. ‘The negotiations have been going pretty well. ‘The manager was in @ good mood today. ‘The meeting wont finish late Emily's looking tired these days. You're going to Alpbach tomorrow. Ken can't speak Japanese. ‘Nobody got here on time today. 5 Work with a partner. Student A and Student B turn to File 07 on page 137, Take turns to ask and answer questions about a tourist attraction. © » Interactive Workbook > Exercises and TestsPieescea aiid Em tnt eee eelerer ayavenay 7 Improving staff morale at Palmate Hellas parpearcnestlit ery a" paisobberd teteor< haber ayo Palate Hellas isthe Greek sub an anal basis and ithas an advisory lernployees of an international co role, enforcing policies and guidelines and eens specializing in household products. The only intervening in staffing issues when Company has quite aloose structure, which necessary. The one policy which is enforced ae worked well when twas fist introduced. _company-wide's that of fixed working hout done through a package of Eachdepartment is responsible for tscwn vor the lst fve years. Palmate Hellas has ae reat personnel and has a budget allocated had to deal with high staff turnover and Met ts iteach yea for new hes and perso nents. training provision and other development. Theres quite a difere between departments’ priorities fo spending thelr budget and sometime: petsonal developments not as promoted view to reducing staffing problem treat everyone as an individual, aster are absenteeism in pa mpany depa ction survey (to find eee nkabout the company) with a and equitably applied, the key is ported back to.on ences Rarer er snnae ra eee Ce een TRA XN ae eee eee f the organization, What are some reasons for low staff morale and motivation in companies? How important is it for companies to have guidelines in place to ensure their employees are kept motivated? What examples do you know of? ‘What reasons could there be for the staff's lack of motivation at Palmate? Work in groups of four. Student A, turn to File 05 on page 137. Student B, turn to File 10 on page 138. Student C, turn to File 30 on page 144. Student D, turn to File 41 on page 147. 1 Read the information in your flle from Palmate’s employee satisfaction survey. 2. Ask and answer questions in your group to smplete this table, Prospects / Training Communication Middle management comments Working conditions 3 Discuss what could be d w Pr 4 Draft alist of priorities and present these to class. Choose the five best ideas 5 Turn to File 46 on page 148 to find out what mented anges the company actually imp!