CPU business and information technology collage
Department of business administration MBA Program
Respected madam/sir,
This questionnaire is prepared by Ageritu Biazen who is a prospective graduate of 2021 in the
field of Business Administration (MBA) at CPU business and information technology collage
The purpose of this questionnaire is to gather data regarding “The effect of organizational
culture on employee commitment: in case of Ethio Telecom”. The study is required for the
partial fulfillment of the requirements of Master of Business Administration. The result of the
study will assist the case organization (Ethio Telecom) by determining which type of
organizational culture has greater effect on employee commitment and to adjust its focus on the
most important organizational culture type. Hence, for this study your response will be kept
confidential, and your participation is voluntary. The information you provide, and your genuine
response will determine the soundness and validity of the finding. Therefore, I kindly request
you to fill the questionnaire carefully as soon as possible.
Thank you very much in advance for your cooperation!
Instructions:
Not need of writing your name.
Put the (√) mark in the box for your answer.
With great excuse, possibly return to timely
For any problem and suggestion to contact the researcher through the following addresses:
Part I: General Information
1. Gender 1. Female 2. Male
2. Age
3. Educational level:
a. Diploma/level III & IV b. BA/BSC
c. MA/MSC d. PhD and above f. Other
4. How long you have worked in Ethio Telecom?
5. Marital status:
1. Single 2. Married 3. Divorce 4. Widowed
6. What is your position in the organization?
1. Management 2. Non-management
Please add other department
Part II: Questionnaires to be filled by Ethio Telecom Employees: related with
Organizational Culture
To what extent do you agree/disagree with the following statements about organization culture in
your organization, ranging from strongly disagree to strongly agree? Put “” mark for each rating.
1 = Strongly Disagree 2 = Disagree 3 = neither agree nor Disagree 4 = Agree and 5 = Strongly
Agree
NO Scale
1 2 3 4 5
Traits of Ethio telecom organizational culture
INVOLVEMENT
empowerment
1 Employees believe that they can have a positive impact.
2 Most employees in Ethio Telecom are highly involved in their work.
3 Business planning is ongoing and involves everyone in the process to
some degree.
Team orientation
4 Teamwork is used to get work done, rather than hierarchy.
5 Cooperation across different departments of telecom is actively
encouraged.
6 Teams are employees’ primary building blocks.
Capability development
7 The capabilities of employees are viewed as an important source of
competitive advantage.
8 There is a continuous investment to develop the skills of employees.
9 Authority is delegated so that employees can act on their own self.
CONSISTENCY
agreement
10 There is a clear agreement regarding the right way and the wrong way
to do things.
11 Ethio telecom have a strong organizational culture.
12 When disagreements occur, we work hard to achieve ‘win-win’
solution.
Coordination and Integration
13 Employees from different departments of Ethio telecom share a
common perspective.
14 The approach to doing business is very consistent.
15 It is easy to coordinate projects across different departments of
Ethiotel.
Core values
16 There is a clear and consistent set of values that govern the way Ethio
Telecom works.
17 There is an ethical code that guides employees’’ behavior and tells
right from wrong
18 The leaders and managers practice what they preach the core values of
the organization.
ADAPTABILITY
Customer focus
19 Customer inputs are directly influencing the decisions about
adaptability of change.
20 Employees understand customers’ wants and need.
21 We encourage direct contact with customers by our employee.
Creating change
22 The organization responds well to competitors and other changes in
the business environment for adapting the change.
23 Different departments often cooperate to create change.
24 New and improved ways to do work are continually adopted.
Organizational learning
25 Ethio Telecom view failures as an opportunity for learning and
improvement
26 Learning is an important objective in a day-to-day work of the
institution.
27 Innovations are encouraged.
MISSION
Strategic direction and intent
28 There is a clear mission that gives meaning and direction to our work.
29 Ethio Telecom strategic direction is clear to me.
30 Ethio telecom strategy leads other organizations to change the way
they compete in the institution.
Goal and objectives
31 Ethio telecom continuously tracks the progress against the stated
goals.
32 Employees understand what needs to be done for us to succeed in the
long run.
33 Leaders set goals that are ambitious, but realistic.
vision
34 Ethio Telecom vision creates excitement and motivation for
employees.
35 We have a shared vision of what the organization will be like in the
future.
36 Short-term thinking often compromises our long-term vision.
Part III: Employee commitment
Please indicate the degree of your agreement/disagreement with the following statements associated
with the measurement of employee’ commitment in your organization. Put “” mark for each
rating.
Scale
NO Employee Commitment 1 2 3 4 5
1 I am willing to put in a great deal of effort beyond the normal
expected, in order to help this organization to be successful.
2 I talk about this organization to my friends as a great organization
to work for.
3 I would accept any type of job assignment in order to keep working
for this organization.
4 I find that my values and the organization’s values are very similar.
5 For me, this is the best of all possible organizations for which to
work.
6 This organization really inspires the very best in me in the way of
the job performance.
7 I really care about the fate of this organization.
8 I feel very little loyalty to this organization
9 It would take very little change in my present circumstances to
cause me to leave this organization.
10 There's not too much to be gained by sticking with the organization
indefinitely.
11 Often, I find it difficult to agree with this organization's policies on
important matters relating to its employees.
What you recommend to the company for further improvements?
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Thank you
