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The document outlines the roles and responsibilities of a technical support position including: 1) Remotely resolving technical issues for users and troubleshooting their issues. 2) Performing daily checks of servers, network devices, printers, and endpoint protection software. 3) Managing user accounts, groups, and installing endpoint encryption. 4) Troubleshooting issues with Outlook, operating systems, printers, and other hardware.

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Prithvi Raj
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23 views2 pages

Basic

The document outlines the roles and responsibilities of a technical support position including: 1) Remotely resolving technical issues for users and troubleshooting their issues. 2) Performing daily checks of servers, network devices, printers, and endpoint protection software. 3) Managing user accounts, groups, and installing endpoint encryption. 4) Troubleshooting issues with Outlook, operating systems, printers, and other hardware.

Uploaded by

Prithvi Raj
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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ROLES AND RESPONSIBILITIES Remotely resolving technical issues of Users and troubleshoot their issues accordingly Daily checklists

s of Servers and network devices, Printers, VoIP and Symantec end point protection status report Creating, deleting and disabling of user accounts Managing the users and groups in Active directory Endpoint encryption installation and troubleshooting Outlook configuration & Trouble shooting Fedora core 4 installation and configuration Managing and troubleshooting of Wi-Fi network Coordinating with the server and network teams in resolving the respective issues. Laptop and desktop imaging using Norton ghost Installing, managing , and troubleshooting windows xp ,win 7 Installation configuration & troubleshooting of all PC peripherals Installation of all Type of Printer, Scanner & other Hardware Devices Managing the systems using Remote Desktop, Remote Assistance , log me in,vnc,show my pc,team viewer Managing and monitoring IMS activity & IMS Support Proactive Hosting Management Resetting the XP workstation password, assisting user to backup data, Enabling and disabling the network ports. Applying the Microsoft critical patches on the machine which missed out auto updates, Service packs. Troubleshooting VPN related issues. Check point pointsec software installation and Troubleshooting. Installation of windows 2000/2003 servers on Test machines Installation and troubleshooting of Applications like, Symantec Antivirus , VPN Client software, MS Officeetc Troubleshooting Common System problems. Handling the Virus co-ordination Activity Expereience in Ticketing tool sytem (Magnify, Kaseya)

PERSONAL DETAILS Nationality Languages Known Personal Statement Indian English and Malayalam

I believe in finding happiness in every moment of my life. For me, life is like a game that has to be played to the fullest and enjoyed while one is at it. But my hands-on approach, good inter-personal skills and the ability to think differently and learn quickly have helped me succeed in unfamiliar and unstructured situations. I have also learnt to take failure in its stride and learn from my mistakes rather than brood over them. I am confident that, with my excellent analytical skills and entrepreneurial drive, I would able to contribute significantly Declaration I hereby declare that the information furnished above is true to the best of my knowledge and belief Date : 7-July-2011 Yours

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