THE INSTITUTE OF FINANCE MANAGEMENT
FACULTY OF ACCOUNTING, BANKING AND FINANCE
DEPARTMENT OF BANKING AND FINANCE
BACHELOR OF BANKING AND FINANCE
YEAR II
ACADEMIC YEAR: 2021/2022
A FIELD REPORT CONDUCTED AT TANZANIA ELECTRIC SUPPLY COMPANY
LIMITED(TANESCO) IN HAI DISTRICT IN MOSHI
NAME: LUCY DANCAN SWAI
REG. NO: IMC/BBF/2021506
SUPERVISOR: MR MUGYABUSO,M
ACKNOWLEDGMENT
I would like to express my sincerely thanks to Almight God who help me to do field practical
Training with full health well being and happy.
I would like to thank my family for their highly tension and responsibility to my career through
their financial and advisory contribution my God bless them.
Also, I would like to thank Tanzania Electric Supply Company limited(TANESCO,)staff
members at HAI DISTRICT in MOSHI and customers of Tanzania Electric Supply Company
limited for their support
Furthermore, I would like to thank all lectures and class mate of Institute of Finance
Management for their knowledge, support and encouragement which in one way or another
enriched my intellectual pursuit to its successful accomplishment during the pratical training.
Lastly but not least ,I would like to thank a field attachemt supervisor from IMF Mr Heri
Nderingo who visited me during the study .Likewise ,I also like to thank my Field Report -
writing Supervisor who had read various manual script submitted to him .His proffessional as
well as academic excellence helped me not only to accomplish the study but also to come up
within the expected standards .Sincerely he deserve all kind of thanks.
LIST OF ABBREVIATION
DCC. Daily Cash Collection
IFM. Institute of finance management
JV. Journal voucher
MCC. Monthly Cash Collection
SDM. Service Delivery Management
S/L. Service line
TANESCO. Tanzania Electric Supply Company limited
TANGePG. Tanzania Government electric payment getway.
EXECUTIVE SUMMARY
This report entails what have been done during the field practical training including some of task
assigned by Tanzania Electric Supply Company limited as an intern student and analysis on
lesson and skills enhanced duing this practical training.Generally this report contain of the
following and their description as follws,
Introduction and brief explanation part of an organisation, here it include the historical
background of Tanzania Electric Supply Company limited and its functions, organisation
structure, TANESCO mission and Vision statement.
The description of task undertaken or workdone and lesson learnt during this period of practical
training including all department allocated such as customer service department. Where also
some of skills and gaps enhanced through this field practical training.
The analysis of the study that provide descripition of skills, knowledge and analyse gap between
the theories side of knowledge and real banking operation.
Last part of the report spell out the conclusion and some recommendation to the Institute of
Finance Management(IFM) and to the Tanzania Electric Supply Company limited (TANESCO).
TABLE OF CONTENT
CHAPTER ONE..............................................................................................................................5
INTRODUCTION...........................................................................................................................5
1.0 Overview of the Field attachment..........................................................................................5
STRATEGIC DIRECTION.........................................................................................................6
REGIONAL ORGANISATION STRUCTURE..........................................................................8
NUMBERS OF EMPLOYEES....................................................................................................8
CHAPTER TWO.............................................................................................................................9
WORK DONE AND LESSONS LEARNT.................................................................................9
2.0 Introduction............................................................................................................................9
2.1 Overview of the work done..................................................................................................10
2.1.4 Receiving payments in Service Delivery Management ,..................................................11
2.1.5 Customers registration(new customer),.............................................................................11
2.1.6 Generating control numbers for payment..........................................................................11
CHAPTER THREE.......................................................................................................................13
3.1 INTRODUCTION................................................................................................................13
3.3 Skills acquired and improved...................................................................................................13
CHAPTER FOUR..........................................................................................................................15
CONCLUSION AND RECOMMENDATION.........................................................................15
4.3 Recommendations as to Institute of Finance Management (IFM).......................................16
4.4 Recommendations as to student pursuing banking and finance (BBF)...............................16
To take every available opportunity related to their field of study that will lead them to better
expertise even though they won’t be currently paid.Not to ignore any available learning
opportunity and accept critiques and challenges once deemed necessary.................................16
REFERENCES...........................................................................................................................16
CHAPTER ONE
INTRODUCTION
1.0 Overview of the Field attachment
Practical training is part and parcel of the degree offered by at the Institute of Finance
Management (IFM). It is a requirement for all undergraduate and postgraduate students pursuing
their studies. The essence of practical training is to expose students to the working environment
and connect them with the potential employers. During the field practical training I was attached
at the TANESCO at HAI district.
IFM established field work practical training for the purpose of improving learning. Theory
studies provide the ground work for learning about anything, but the student cannot just learn by
reading a concept, a student should have to see the concept in doing practical training to
complete understanding it. Field work training gives a new learning experience and allows the
knowledge to stay in mind for a long time.
Also it helps a student to improve the skills. Apart for improving learning, field work training
adds another dimension and complements in theoretical knowledge that a student need in
choosing his or her career. Field work training helps a student to acquire the specific technique
that will come relevant when a student start to work in his or her chosen field. Field work
training is the great way to learn about what a student like, what student to do what a student can
do, as well as learn more about other training and development opportunities available.
The combination of theory taught in class with field work practice is a vital to help a student to
learn better and understand more. Practical skills are proven to help a student to retain
knowledge better and get a better feel of the work that a student can do when she or he graduate
STRATEGIC DIRECTION.
The overall strategic thrust of TANESCO is to prepare TANESCO for restructuring so as to
enable the company to be proficient and commercially focused entity and ultimately enable it to
be an efficient and commercially focused utility supporting the development of
Tanzania.Strategic direction is very important in any business, especially for sensitive and
complex organization like TANESCO. It impresses the personnel of the organization and to
restore in and intended direction when they are wrong
Vision of the company
To be an efficient and commercially, focused utility supporting the development of Tanzania and
to be a power house of East Africa.
Mission statement
To generate/purchase, transmit, and supply electricity in the most effective, competitive and
sustainable manner possible
To realize the vision and mission, TANESCO’s business imperatives are:
Ensure financial viability through revenue improvement and reduction of energy losses.
Increase customer satisfaction by putting in place processes that meet customer care
needs.
Employees satisfaction through competitive package and good working environment
Support the National Energy Policy through appropriate Company policies.
Accelerate the pace of electrification for economic growth.
Strive to increase generation capacity so as to avoid load shedding and power shortage.
Company values
TANESCO believes in the values listed below and will strive to uphold those.
These values are;
Ethical
Excellence
Receptiveness
MAJOR PRODUCTS/SERVICES
The services that are provide by TANESCO comprises of mainly generation, transmition,
distribution and supplying electricity in the most effective, competitive and sustainable manner.
REGIONAL ORGANISATION STRUCTURE
Tanzania Electric Supply Limited (TANESCO) has many branches almost all over the Country.
These regional offices are headed by Regional managers and then followed by the head of
departments.
NUMBERS OF EMPLOYEES
TANESCO has an approximately of more than 1000 employees comprising personnel with
different specialization non specialization personnel majority been technicians, engineers,
auditors, accountants, administrators, drivers and other professions. The figure shows only
employees from HAI District.
Technical Staff Supp TOT
ort AL
Staff
NUMBE
R OF 43 31 73
STAFF
The following table shows the number of staffs in TANESCO HAI DISTRICT as per 1 st
JANUARY 2021
CHAPTER TWO
WORK DONE AND LESSONS LEARNT
2.0 Introduction
This chapter consist all practice that have done in the field work with lesson learnt starting from
the day of orientation, quatations to customers, payment receiving on Service Delivery
Management(SDM), recording customer information on SDM, generating of control numbers,
preparation of payment reports, generating of service line(S/L) number , generating project
number for changing meters,prepearing customers payment report,create and providing customer
control number for paymemt,each practice going together with lesson learnt.
2.1 Overview of the work done
The field placement at TANESCO Hai district was largely enjoyable and made me experience
with a lot of practical work, through the work performed. During the field time student got skills
from number of lessons as she were performing the duties practically, besides that student got
exposed to many key persons as she worked hand in hand with working mate or team in the
organization. During the time of student was placed in different departments included in the
Finance mostly at the Customer service department. The following are some of the tasks which
performed at Tanzania Electric Supply Company Limitedin Hai District (TANESCO).
2.1.2Orientation
I spent a lot of time learning about the environment of the bank line knowing how to treat
customer with different prblems.My supervisor told me that non of the customer would consider
me as a student there.So he insisted that I should be very punctual on attending customer’s
problem.Also through orientation I knew several names of the officers,and what they are dealing
with and to know the different departments in TANESCO.
Lesson learnt
2.1.3 Quatations to customers
the customer has filled in the services line application form and has provided all necessary
attachment (one photograph of the customer and wiring diagram of the house/building properly
drawn and rubberstamped by the registered electrical contractor who undertaking the wiring), I
was doing quatations in the SDM.
Lesson learnt
From the task student learnt on the process and requirement for a person to install meter should
have account If the customer has filled in the services line application form and has provided all
necessary attachment (one photograph of the customer and wiring diagram of the house/building
properly drawn and rubberstamped by the registered electrical contractor who undertaking the
wiring), the following time frames for quotation shall apply with the payment service line the
construction of service line.
2.1.4 Receiving payments in Service Delivery Management ,
Through this task my obligation was to recording all payments made by customers using the E-
payment system,the recors is for the previous day to the SDM by recording their information on
their forms and on the system (Service Delivery Management) on the section of receiving
payments.
Lesson learnt
From the task learned the importance of receiving payments on the system help to keep payment
records which is helpful in preparation of reports for ensure full installation of meters in time and
equality considering the date of payments when instruments delivered.
2.1.5 Customers registration(new customer),
Within a task I managing to register new customer and recording the primary information for the
new customers in order to prepare the initial forms for LUKU meter installation on Service
Delivery Management (SDM) system.These are forms which a customer must possess before
being registered to the company.
Lesson learnt
From the task student learnt on the process and requirement for a person to open an account as
one a person must be mentally fit, identity card it can be National Identity,voting registration ID,
driving license or passport which introduce the background of the customer and one passport
size.
2.1.6 Generating control numbers for payment
After being given a quotation, a customer who wishes to pay services line charges shall pay that
charge to TANESCO office and I was among of trainers who assigned to generate control
numbers via TAN-GePG and sending to respective customers for payment.
Lesson learnt
From the work learnt the procedure on generating control numbers like selection of region,
selection of district , entering the project number(respect project number from the customer
form,amount to be paid on that control number with vat and full names of the customer as
recorded on SDM.
2.1.7 Customer payment report preparation,
Student from the task I was required to prepare DCC(Daily cash collection)and MCC(Monthly
cash collection)of the customers and all the services line payments through E-payment system by
considering the received payments on the SDM system.
Lesson learnt
From the work learnt that the conciliation must be done on preparation of reports.Should be
equal to total number of customer and their payment on (Service Delivery Management)and E-
payment system so as to be signed by manager for meter installment.
CHALLENGES ENCOUNTERED
2.2.1 Problem of network system
Some the system was so slow hence activities were not complete on time, and the result was
customers complain. This problem was solved through TANESCO district management where
the new passwords were given to workers so as to shorten the hardness,example SDM system
stopped to work for almost three days and Iscala system of confirming control number shakes
also slowed the service line payments.
2.2.2 Customer complain
The main problem I faced during my training was customer complain.One of those complains
was caused by improper functioning of the system which in turn got the customers queued for a
little more time. This was so boring to customers and making working environment being so
difficult.Also shortage of materials like miters,which make so difficult to customer to get the
service at the right time.
CHAPTER THREE
ANALYSIS
3.1 INTRODUCTION
. This part of the field report describes how the field work was fruitful to the student and what
the student gained from the period of work. We will find out the experience affection in career
and what is there to be added.
3.2Theories learnt in class and what happening in the market
During my practical training i was able to apply on what I was taught in the class and learn more
on how different activities are conducted in an organization. exists related to computer
knowledge the theoretical knowledge gained on computer relate to the practical application of
computers being applied in TANESCO in Hai district. For example the theories and practice
gained in class relating to Microsoft-word, Microsoft-Excel and Microsoft-Access covered and
understand them help to fulfill my task at the organization.another is conciliation as I studied at
school theoritical also I learned practical at TANESCO especially on preparation of reports
payment by comparing the payment on SDM and that of E-payment.
3.3 Skills acquired and improved
Being at the firm for the short period of time I learned many things and I acquired new skills and
also, I enhanced some of my skills. With all these values, they helped me in a very peculiar way
to moiled the way I look at my career and the way I indulge myself into it. learned other useful
tips in a work place such as punctuality, accountability and confidentiality.The below are the
skills learnt and improve
3.3.1Computer skills, increased the computer skills due to fully exposed to the use of computers
on providing services, the conducted activities used much work of computers such recording
customer information, preparation of reports , generating control numbers with confirmation and
generating project numbers has improved my computer skills both word and Excel.
3.3.2 Interviewing skills,most of days I worked on customer service office which I infront being
frequently immersed in front office, interaction with customers made me acquire the
interviewing skills since I used questionnaire to understand the service that a customer needs.
This was mostly applicable for the new customers who needs the initial forms for LUKU meter
installation.
3.3.3 Evaluating skills,since customers needed the services actually fast services, this made me
acquire fast evaluation skills due to the incident that a customer is explaining. This was mostly
applicable in Customer service department, where customers had matters of expired control
numbers, failure to meet with surveyors on date,, un-correct boil payments for their control
number,miss payments matters that were occurring during network problems.
3.3.4 Team work skills,during the field training I gained the skill of Working together with
others like staff members,fellow students and customer.. I learned how people how people work
together as a team regardless of their differences and how this affected the performance of the
organization. Furthermore, I learned how to live and work with different kind of people with
different attitudes and behaviors.
3.3.5 Accounting skills,accounting skills were most applicable in preparation of payments report
by making conciliation on different system and safe keeping of customer payments in recording
and receiving customer information for the interest and benefits of both customers and an
organization in general.
3.4 Skilled lacked or not acquired
Leadership skills, during field training I failed to acquire Leadership skills because all days I
was working under supervision . There's no day which was given a task to lead even my fellow
Students on some work or any issue related to my field project.
CHAPTER FOUR
CONCLUSION AND RECOMMENDATION
4.1 CONCLUTION
Practical training exposes students in real working environment. It enables students to improve
their knowledge and become competent in their field of study. To me, it helped me to practice
my theories learnt in class such as accounting.
Practical Training also enables students to understand other fields more than those relating of
their fields of study. For example student may rotate in different department dealing different
tasks other than of his/her career. For example me, I was assigned in account section where
mainly deals with accounting reconciliation of customers amount in the system of TANESCO
whereby it helped to gain knowledge on accounting aspects.
Generally I enjoyed working with TANESCO especially in HAI DISTRICT where I was
assigned with relevant tasks relating to my field of study and more valuable tasks and duties not
relating to my field. it helped me also to understand that qualifying for the bachelor of banking
and finance is not the end rather than the beginning of career journey.
4.2 Recommendations as to Tanzania Electric Supply Company limited (TANESCO)
My recommendation on solving the problem that a field student might face in executing task
and duties, the organization should consider giving even more freedom to the field students to
performing the tasks so that they can get more time to face the problems arising in their field of
study. Also I recommend that TANESCO should ensure stable network system to ensure the
quality of their services and maintaining their trust and good relationship with their
customer.Also they establish online registration for the new customers to reduce the wastage of
time and paper on printing many forms for initial customer.
4.3 Recommendations as to Institute of Finance Management (IFM).
To the institute the idea and programme of student to practice what they have learned in the
class is very brilliant good because it assists to increase confidence and courage of the student.
The Institute have to increase more the studies during lectures and tutorial by using computer
because during practical training example at TANESCO most of the work are using the computer
network system skills rather than traditional like hand writting.
Also the institute should ensure filed placement for their student and give early latter for field
placement so as to wide the possibility of getting field place due large number of students from
different institutions and Universities competing on field vacancy
4.4 Recommendations as to student pursuing banking and finance (BBF)
To take every available opportunity related to their field of study that will lead them to
better expertise even though they won’t be currently paid.Not to ignore any available learning
opportunity and accept critiques and challenges once deemed necessary.
REFERENCES
1.The Institute of Finance Management (IFM) Log book (2020/2021)
2. Information from district manager.
3. Tanzania Electric Supply company Limited corporation bplan of 2003
4.Tanzania Electric Supply Company Limited (2013/2014) Costumer service charter, printed
in Tanzania.
