Human Behaviour Finals Reviewer

 Which of the following statement is correct?  It is the ability to recognize and manifest one’s moods,
o All of the choices are correct emotions and drive as well as their effect on other people.
 Managers of multinational firms o Self-awareness
 Managers need to be sensitive
 Globally competent managers  Which of the following statement is true when negotiating
globally?
 Which of the following is NOT true with respect to changes o All choices are true.
in International Organizational Behaviour in the past  Negotiation is the process of bargaining
decade?  Business negotiation often involve
o Management has centralized decision making and  Negotiation is not always the best
planning giving non-managerial employees less  Negotiation is generally the preferred
power in the workplace.
 This refers to proficiency in managing relationships and
 Leaders high level of this individual and social competency building networks along with an ability to find common
exhibit an ability to build and retain talent in their ground and to build support.
organization, how cross cultural sensitivity and become o Social Skills
known for offering great service to clients and customers.
o Empathy  All of the following statements are true regarding
leadership across cultures, EXCEPT
 Leaders high level of this individual and social competency o Leaders with low level of empathy exhibit an ability
exhibit remarkable organizational commitment, drive to to build and retain talent in their organization, how
achieve and optimism even in circumstances of failure. cross cultural sensitivity and become known for
o Motivation offering great service to clients and customers.

 It is the ability to control or redirect disruptive impulses  All of the following are characteristics of Bill Gates, a
and moods ability to think before doing. transformational leader, EXCEPT
o Self-regulation o Builds power based on position.
Human Behaviour Finals Reviewer

 Managing dynamic, chaotic world of global competition,  Which force facilitate change, and which resist it? This
organizations must create new products and services that question should be addressed on what approach to
o Adopt state of the art technology if they are to change?
compete successfully. o Force field analysis

 Which of the following statement is true?  Which levers can we pull that will produce the change we
o All choices are true want? This question best describes
 Successful international negotiation o Target elements of change
 General crucial invest
 If these are taken care of  Who theorized the change process involving unfreezing,
changing, and refreezing?
 The unfreezing step of the change process can be thought o Lewin
of as
o Preparing for the needed change  According to Kurt Lewin, increasing the driving forces,
which direct behaviour away from the status quo, is a
 If Kraft Foods hired a consultant to decrease group friction means of doing which of the following?
and enhance cooperative work relationships, this would be o Unfreezing
an example of managing what change category?
o People  Employee theft has been a contemporary issue in
managing an organization. Using the preventive control
 Why should we change and how willing and able are we to mechanism, what changes you might implement in the
change? These question best describes organization?
o Readiness for change o Establish specific policies defining theft and fraud
and discipline
 How is the change working and alterations need to be
made? This question best describes  All of the following are reasons employees tend to resist to
o Feedback change EXCEPT
o Climate of trust
Human Behaviour Finals Reviewer

 Which of the following is the best step a leader can take  In allocating weights to the decision criteria, which of the
when employees express concerns about a rumoured following is helpful to remember?
change within the organization? o Assign the most important criterion a score, and
o Invite employees to express their concerns and then assign weights against that standard.
shares ideas to help ease the stress they are feeling
and to empower them to work together to  Decision making is typically described as which of the
contribute toward a shared solution. following?
o Choosing among alternatives
 What involves making carefully thought out changes in
anticipated of possible or expected problems or  In identifying the problem, a manager
opportunities? o Compares the current state of affairs with where
o Proactive change they want to be

 Programmed decision making tends to rely on which of the  An employee in a company is working out a schedule to
following? ensure that all the sales staff arrive at the company
o Previous solutions conference on time. This is a
o Non-programmed decision
 Which of the following is an accurate statement
concerning the impact of programmed decisions on  As a decision maker, after you have evaluated the
organizations? effectiveness of your decision, yet the problem still exist,
o They decrease the need for high cost managerial what should you do?
talent. o Review the entire process

 Which of the following statements is true concerning  A decision based primarily on an almost unconscious
problem identification? reliance on the decision maker’s experience without a
o The problem must be such that it exerts some type conscious rational analysis having been made is called:
of pressure on the manager to act. o Intuitive
Human Behaviour Finals Reviewer

 The concept that a manager’s freedom to make totally  Which of the following statements best captures the
rational decisions is restricted by internal and external nature of leadership as it should be for your business to
environmental factors and by the manager’s own ensure your continued future success?
characteristics and decision making ability is called: o Leader focus on setting direction, align people with
o Bounded rationality a shared vision and motivating people.

 The rule of thumb states that the higher the decision  Which of the following is NOT one of the hypotheses that
maker is in the organization the more complex and the have evolved from the path-goal theory?
more difficult the decision he has to be made: o Subordinates with an external locus of control will
o The statement is true be less satisfied with a directive style.

 A decision for repetitive or routine problems for which the  A leader, such as Bill Gates of Microsoft, who can inspire
responses have been already decided and been known to followers above their own self-interests and can have a
the person who will make the decision is called: profound effect on their performance, are known as
o Programmed o Transformational leaders

 Which of the following is an example of autocratic  Which of the following is/are postulates of the path-goal
leaders0hip? theory?
o Everybody will fall in at 1400H sharp. o I, II, III, and IV
 The leader clearly…
 Which of the following statements is true?  The leader motivates…
o The clearer and more bureaucratic the formal  The leader sets clear and specific…
authority relationship, the more leaders should  The leader suitably rewards…
exhibit supportive behaviour…
 When applying what appropriate leadership style is
 Which of the following is an accurate statement about the applicable to her members, Zy considered the readiness of
differences between gender and leadership styles? her members. What leadership style is used by Zy?
o Women encourage more participation o Situational Leadership Theory
Human Behaviour Finals Reviewer

 Which of the following is true about the conclusions drawn  You’ve been working in the same place for the past three
from the trait approach to leadership? years and have managed to work your way up…
o The trait approach is based on early research that o Because the rumour is out, you update your
assumes that a good leader is born not made. manager and only him about your intention of
leaving…
 Of the various leadership styles suggested by the path-goal
theory, which of the following statements is/are true  The company you work for is experiencing financial
about supportive leadership? difficulties. You have thought of a creative solution that
o I, II, and III only will enable it to recruit more clients…
 Involves creating a pleasant org climate o You present a document to your manager
 Involves providing clear guidelines successfully
 Shows concern for subordinates
 You have been working as an auditor for the past year and
 In the past month, one of your employees has shown a have consistently achieved great excellent performance in
major decline in performance… auditing…
o You meet with the employee and explain that her o You make a decision to put aside your personal
situation and consult other auditors regarding their
 You work in a large audit firm as a consultant. There are ways of coping with a volatile market. You devote
five additional members in the team,… yourself entirely to your work.
o You do your best to get him to listen…
 You are a department manager of an accounting
 A co-worker is undermining you. Currently, he is at a less department and you have recently thought of a new
senior position than you in the company… procedure…
o You call your co-worker in for a talk. o You meet the employee for a talk and explain that
bypassing your authority is unacceptable.
Human Behaviour Finals Reviewer

 After you have served two years as manager of the sales

team, the director of your company appoints a new deputy
manager….
o You veto her participation in the course and discuss
it with her.

 Mr X threatens to withdraw a resource or terminate a

relationship from ABC Company if Mr. M fails to
cooperate…
o Coercive power

 At an accounting meeting with your supervisor and the

senior accounting manager you find yourself in the midst
of a conflict between them…
o You weigh up the advantage and disadvantages of
each side and decide accordingly…

 Which of the following is NOT true about power?

o Power is a narrow term compared to authority.

 You are assigned to work on a project along with another

co-worker. He has been working in the department…
o You reach out to the co-worker, explain your
difficulty and try to negotiate a fair distribution…