Ministry of Interior/ Visa and Residency System
Visas and Residency System User Manual
MOI
Table of Contents
Register New User
Login to System
Create New Application
Search/View Applications
Manage User Profile
Change Password
Notifications
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Ministry of Interior/ Visa and Residency System
Register New User
- Click on “create New User” under login box
- A list of available registration types will be shown, choose the suitable type to open the registration form
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Ministry of Interior/ Visa and Residency System
- Registration form vary based on the registration type you choose, the following is the individual form, it
contains side tabs, the first one is Personal Information section as shown below
- Make sure to fill at least mandatory fields and scroll down to move to next tab “Passport and ID
Information” as shown below
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Ministry of Interior/ Visa and Residency System
- Scroll down to go to Contact and Login Information section, the email and mobile number you use here
are the ones you will receive notifications on, so make sure to insert real email account and mobile
number
- Click on “Submit” button to submit the form, different confirmation codes will be sent to your email and
mobile, fill them in the Confirmation section and click “Submit” button
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Ministry of Interior/ Visa and Residency System
- A message will be shown to user to follow for account activation
Login to System
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Ministry of Interior/ Visa and Residency System
- Enter the system URL to your browser
o https://eservices.moi.gov.jo/MOI_EVISA
the login page will be opened showing the above section
- Fill Username and Password fields with the predefined email and password you entered during
registration process
- Type the confirmation code appears in the image to Confirmation Code field
- Click on Login button to enter to system
Notes:
- You can change confirmation code by clicking on Refresh Image link
- If you forget your email, click on “Forgot Password” to create a new one
Create New Application
- When you login to the system, the below page will be opened
A new application is created either by click on the application category like create new Visa
application where the service is selected from the next page, or by click on the service directly as in
the Approval on Acquiring Nationality for Wives/Widows application:
First: create a new application based on the application category
- Click on Create New Application link to start filling new application form
- First you need to choose Application Category from drop-down list and accordingly choose the
related Service Type to show the suitable form based on the service type as shown below
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Ministry of Interior/ Visa and Residency System
- Application Owner Information section contains the data from user profile, they are not updateable
- You can add new applicants from Applicants section by clicking on “Add New Applicant” button
and you can add the application owner as an applicant by clicking in “Add Application Owner As
An Applicant” button as shown below
- Both buttons will open the applicants’ form to be filled, the form will be divided into different
section (based on the selected service and the applicant nationality as follows)
o Passport and ID Information
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Ministry of Interior/ Visa and Residency System
▪ Enter your passport information
▪ add accompanying persons (if any) by clicking on “Add New Person” button
▪ Fill data repeat the upper step to add all accompanying
▪ You can delete accompanying by clicking “X” icon beside each added applicant
o Personal Information
o Service Specific Details
This part is changeable with the service type
o Applicant Attachments
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Ministry of Interior/ Visa and Residency System
▪ To add new attachments on applicant level, click on “Add New Attachment” button
▪ Upload your file by clicking on “Choose File” button appears above, make sure to
upload an allowed file extension and size as shown in the tooltip appears in red above
the attachment table
▪ You can delete attachment by selecting the required attachment and clicking on
“Delete” button
o Additional Information
- After filling applicant’s form, click on “Save Applicant” button to save this applicant, or cancel the
applicant by clicking on “Cancel Applicant and Go to Application” button as shown below
- Saving/canceling applicants will return you back to application form
- You can add more applicants if needed following the same previous steps
- You can add attachments on application level following the same attachment steps but on application
level form
- After filling all required data, you can submit your application by clicking on “Submit Application to
MOI ” button, or you can cancel your application by clicking on “Cancel Application and Go to
Main Menu” button and you can save it as a draft application to complete it later
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Ministry of Interior/ Visa and Residency System
- After submitting your application, a message will be shown to confirm sending the application
successfully and to inform you with the application number, a confirmation message will also be
sent to your email and mobile number as well
Second: create a new application by click on the service name:
1-Click on Create New RNAT application in the main page
2- The service card screen appears containing the following sections: service rules, documents,
service fees and technical support.
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Ministry of Interior/ Visa and Residency System
3- click on create application to create new application or click on cancel to delete application and
go to main menu.
4- when you click on create application the following screens appear:
• Application information screen (fields vary in this screen by service type)
- After filling all required fields, you can move to the next screen by clicking on “next” button, or you
can cancel your application by clicking on “Cancel” button and you can save it as a draft application
to complete it later by click on “save application for later “button
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Ministry of Interior/ Visa and Residency System
• Using “next” button you will move to the next screens that differ according to the service
type. The applicant must fill in the required information correctly, and verify the information
retrieved from the different sources . The following is an example of the screens for RNAT
service:
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Ministry of Interior/ Visa and Residency System
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Ministry of Interior/ Visa and Residency System
• Required documents: (this screen appears in all services)
▪ To add new attachments on applicant level, click on “Add New Attachment” button
▪ Upload your file by clicking on “Choose File” button appears above, make sure to
upload an allowed file extension and size as shown in the tooltip appears in red above
the attachment table
▪ You can delete attachment by selecting the required attachment and clicking on
“Delete” button
▪ You can add note in the additional information section
▪ You can move to the next screen by clicking on “next” button, or you can move to
the previous screen by clicking on “back “button, or you can cancel your application
by clicking on “Cancel” button, and you can save it as a draft application to complete
it later by click on “save application for later “button
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Ministry of Interior/ Visa and Residency System
• Review application screen: (this screen appears in all services)
▪ In this screen the data entered in all previous screens are displayed, and it shows the
acknowledgement and pledge section, which you cannot send the application until
agree the terms and conditions.
▪ After filling all required data, you can submit your application by clicking on “Submit
Application” button, or you can cancel your application by clicking on “Cancel “
button and go to Main Menu and you can save it as a draft application to complete it
later by clicking on “ save application for later “ or you can move to the previous
screen by clicking on “back”.
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Ministry of Interior/ Visa and Residency System
▪ After submitting your application, a message will be shown to confirm sending the
application successfully and to inform you with the application number.
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Ministry of Interior/ Visa and Residency System
***Note: not all services appear on the main menu in the English version, please refer to the Arabic version to
see it.
Search/View Applications
You can check your online applications from your previously created account by following the below steps:
- Login to your account
- Click on “Search My Applications” link appears in the left side panel
- A search page will be opened as shown below:
o As shown above, the search can be filtered by different search criteria shown in the upper
section, you can fill all or part of the fields and click on Search button to get results
o You can reset your search fields by clicking on Reset button
o Search result will be shown in the lower part of the page
▪ To view any application click on View link
▪ To print Application Card click on Print Card link
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Ministry of Interior/ Visa and Residency System
▪ Needed user actions will be shown in the last filed as links, you can click on the link
and complete a specific action
- Actions required by users:
o Add Details
▪ Click on Add Additional Details link, this will open a page with free-text box and
ability to add new attachments, based on the notes shown in the application, fill the
box with the missing information and add attachments if needed
Click on add details button to navigate to the following screen:
put your notes and/or add attachment if the application needs to attach any file using
the add new attachment button
o Payment Details
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Ministry of Interior/ Visa and Residency System
▪ Click on Payment Details link, this will open the payment page, click on “Online
Payment Details” button, a message will be shown to user with payment details as
shown below
▪ Use given billing number to pay using eFawateerCom service, and this payment will
be reflected automatically on your application
- update application based on ministry request:
Click on edit application option
Application will open in edit mode and you have ability to edit all the application information, the requested
update will appear on the top of application
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Ministry of Interior/ Visa and Residency System
Manage User Profile
You can manage your profile in this section by following the below steps:
- Login to system
- Click on “Manage User Profile” link available on the left side menu
- Your profile will be opened divided into sections as shown below
- Update the needed information (note that not all fields are updateable)
- Click on Save Changes button to save changes, or Cancel Changes button to cancel later modifications
Change Password
- Login to system
- Click on “Change Password” link available on the left side menu
- The following form will be shown:
- Enter your current and new password as shown above and retype the new password to confirm it
- Click on Save Changes button to update your password, or Cancel Changes button to keep your old one
Notifications
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Ministry of Interior/ Visa and Residency System
The system sends notifications to user in certain stages, these notifications are sent by emails and SMS, the
following are the stages where notifications are sent:
- Successful application submission
- Add additional details
- Ask for personal interview
- Payment details are needed
- Complete process for Workless Residency with Bank Deposit service
- Application approval/rejection
- Complete bails process for all bail types:
a. Bank bails
b. Juridical bails
c. Financial bails
d. Required guarantees
- Complete work permission process for work visa/residency services
- Ask for personal commitment
- Ask for affidavit
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