Goal
. The goal of this learning matrix is to help you attain your goal to become certified by providing study resources tail
. It is intended to be used as a reference, and not to provide a complete list of all resources available. The matrix foc
. These widely available preparation resources can be in the form of specific chapters of books, Cisco Validated Desi
webinars, VoDs, SRNDs, white papers, case studies, design guides, Design TechNotes, reference guides, etc.
Disclaimer
. There is no guarantee that you will be able to pass the exam by only referring to material provided within this matr
. There are a lot of other resources (both internal and external) that cover the same exam topics. You are encourage
. This matrix should be considered a living document and taking into account the sheer amount of possible relevant
. We encourage you to participate and engage with us, so if you have any suggestions for further content or any com
How to make the best out of this learning matrix?
1.1. Evaluate yourself and determine which areas you need to improve in
1.2. Create a strategy
Determine which preparation resources YOU need based upon your self-evaluation. Several options might be provid
1.3. Get preparation resources tailored to your own needs
Buy or borrow books, schedule classes, find a study partner, etc. In short, arrange all YOU need to get ready for the
1.4. Are you ready?
Once you are comfortable you are mastering exam topics, register and take the exam.
1.5. Pass?
Did you pass? Great! Did you not? Do not despair, do a lessons learned review and update your self-evaluation.
oviding study resources tailored to your own needs.
es available. The matrix focusses primarely on Cisco and Cisco Press content.
ooks, Cisco Validated Design documents (CVDs), Cisco Live 365 presentations, courses,
erence guides, etc.
al provided within this matrix. But it will certainly improve your skills, which will serve as the foundation you need to build upon
topics. You are encouraged to use any other resources at your own discretion during your exam preparation.
mount of possible relevant content, the objective here is to refine and improve this compilation of resources over time, so plea
further content or any comments regards to the current content, please let us know.
ral options might be provided to prepare to each topic, you might not need all of them.
need to get ready for the exam.
e your self-evaluation.
tion you need to build upon.
sources over time, so please refer to it frequently.
Blueprint
1.0 Protocols and APIs
1.1. IP collaboration signaling protocols
1.1.a. SIP
1.1.c. MGCP
1.2. Media Negotiation
1.2.a. SDP Offer/Answer model
1.2.b. SDP Early offer, delayed offer, early media
1.2.c. SDP Payload type interworking
1.3 Media Path Optimization
1.3.a Interactive Connectivity Establishment
1.3.b TURN and STUN
1.4. SIP headers
1.4.a. Identify headers (Name, number, URI, Privacy)
1.4.b. Route headers
1.4.c. Diversion headers
1.4.d. CallID, SessionID, and CiscoGUID
1.5. Media protocols
1.5.a. RTP/RTCP, sRTP/sRTCP
1.5.b. Binary Floor Control Protocol (BFCP)
1.5.c. ActiveControl (iX)
1.6. DTMF relay
1.6.a. In-band vs out-of-band
1.6.b. RFC 2833
1.6.c. Key Pad Markup Language (KPML)
1.6.d. Unsolicited NOTIFY
1.6.e. Interworking
1.7. Messaging protocols
1.7.a. XMPP
1.7.b. SIP/SIMPLE
1.8. Collaboration APIs
1.8.a. Unified CM Administrative XML (AXL) API
1.8.b. Webex REST API
1.8.c. Cisco Meeting Server API
1.8.d. Unified CM User Data Service API
1.8.e. Java Telephony Application Programming Interface (JTAPI)
2.0 Infrastructure and Quality of Services
2.1. Network Services
2.1.a. DHCP
2.1.b. NTP
2.1.c. DNS
2.1.d. CDP/LLDP
2.2. Troubleshoot layer 2 and layer 3 network connectivity issues
2.3. Quality of Service for Collaboration applications and endpoints on
LAN/WAN/WLAN (Cisco IOS-XE and AireOS)
2.3.a. Identification
2.3.b. Classification and marking
2.3.c. Queuing and scheduling
2.3.d. Congestion management
2.4. Troubleshoot voice and video quality issues
2.4.a. Packet loss, jitter, and latency
2.4.b. Endpoint call quality metrics
2.4.c. One-way or no-way media
2.5. Call Admission Control
2.5.a. CUBE
2.5.b. UCM
2.5.c. Cisco Expressway Series
2.6. Certifcate management
2.6.a. CUBE
2.6.b. UCM and IM&P
2.6.c Cisco Expressway Series
2.6.d. Cisco Meeting Server
3.0 Call Control and Dial plan
3.1. Global dial plans
3.1.a. Localization and globalization
3.1.b. Numbering schemes
3.1.c. Dialing habits
3.1.d. Interdigit timeouts
3.1.e. Calling privileges
3.1.f. Number presentation
3.2. Fundamental dial plan features on Unified CM
3.2.a. Partitions and calling search spaces
3.2.b. Translation and transformation patterns
3.2.c. Urgent priority
3.2.d. Path selection
3.3. Advanced dial plan features on Unified CM
3.3.a. Global dial plan replication
3.3.b. Local route groups
3.3.c. Emergency Location Groups
3.4. URI and domain-based routing
3.5. Unified CM telephony features
3.5.a. Call Pickup
3.5.b. Barge/privacy
3.5.c. Native call queuing
3.5.d. Busy Lamp Field (BLF)
3.6. Audio and video codec selection
3.7. SIP trunking
3.7.a. SIP profiles
3.7.b. SIP trunk security profiles
3.7.c. Resiliency
3.7.d. Mid-call signaling
3.7.e. Session refresh
3.8. Securing SIP Trunks on UCM
3.9. UDS in a multi-cluster environment
3.9.a. Service discovery
3.9.b. ILS
3.9.c. User search
3.9.d. LDAP proxy
3.10. Unified CM database replication
3.11. Dial plans on CUBE
3.11.a. Inbound and outbound dial-peers
3.11.b. Voice translation rules and profiles
3.11.c. Dial-peer provisioning policy
3.11.d. Destination server groups
3.11.e. Destination dial-peer groups
3.11.f. E.164 pattern maps
3.11.g. URI-based dialing
3.11.h. VRF-aware call routing
3.12. SIP-SRST and E-SRST
3.13. Dial plans on Expressway Series
3.13.a. Transforms
3.13.b. Search rules
3.13.c. Zones
4.0 Endpoints and User Management
4.1. Hardware and software endpoint registration in a multi-cluster
environment
4.1.a. On-premise (local or proxy TFTP)
4.1.b. Mobile and Remote Access (Service Discovery)
4.1.c. Cloud
4.2. Mixed mode and Security By Default (SBD) on Unified CM
4.2.a. Certificate Trust List (CTL) and Identity Trust List (ITL)
4.2.b. Token-less
4.2.c. Trust Verification Service (TVS)
4.3. Securing endpoints
4.4. Collaboration endpoints and infrastructure using IPv6
4.5. Endpoint features
4.5.a. Directory integration and search
4.5.b. Product specific configurations
4.5.c. Multistream
4.6. User authentication and authorization
4.6.a. Directory synchronization On-premise
4.6.b. Directory synchronization Cloud
4.6.c. Single-Sign-On (SSO)
4.6.d. OAuth
4.7. Self-provisioning
5.0 Edge Services
5.1. ISDN PRI gateways
5.2. SIP trunks using CUBE
5.3. SIP normalization and SDP normalization
5.3.a. Normalization and transparency scripts (Lua)
5.3.b. Cisco IOS-XE SIP profiles
5.4. Securing SIP trunks on CUBE
5.4.a SRTP to RTP interworking
5.4.b. SRTP pass-through
5.4.c. SRTP to SRTP interworking
5.5. Stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
5.6. Network and application level security on Cisco IOS-XE
5.6.a. IP Trust List
5.6.b. Call spike protection
5.6.c. Media policing
5.6.d. Call thresholds
5.6.e. RTP port ranges
5.6.f. Telephony denial of service attacks
5.7. Firewall traversal in a Collaboration solution
5.7.a. Port numbers and transport
5.7.b. NAT
5.7.c. Web Proxy servers
5.7.d. Deep Packet Inspection considerations
5.8. Expressway Series traversal communications
5.8.a. Traversal zone
5.8.b. SSH tunnels
5.8.c. Encryption interworking
5.9. Mobile and Remote Access (MRA)
5.10. Network and application level security on Expressway Series
5.10.a. Toll fraud prevention (CPL)
5.10.b. Zone and subzone authentication
5.10.c. Automated intrusion protection
5.10.d. Mutual TLS
5.11.Webex Edge and Webex Hybrid Services
5.11.a. Extending cloud services using on premise resources
5.11.b. Cloud service management
5.12. Third-party interoperability and federation
5.12.a. Voice and video calling
5.12.b. IM&P
6.0 Media Resources and Meetings
6.1. Media resources
6.1.a. Transcoding and transrating
6.1.b. MTP
6.1.c.. Music on hold (unicast and multicast)
6.2. Rendezvous conferencing
6.2.a. Unified CM Conference Now
6.2.b. Cisco Meeting Server Spaces
6.3. Ad-hoc conferencing
6.3.a. Cisco IOS-XE conferencing
6.3.b. Cisco Meeting Server
6.4. Scheduled meetings
6.4.a. On-premise
6.4.b. Cloud
6.5. CallBridge and WebBridge on Cisco Meeting Server
6.5.a. Internal user access
6.5.b. External user access
6.6. High availability on Cisco Meeting Server
6.7. Secure conferencing on Cisco Meeting Server
7.0 Collaboration Applications
7.1. On-premise IM&P servers and clients
7.2. Presence
7.2.a. Busy Lamp Field (BLF)
7.2.b. Soft client
7.3. IM&P server integration with external database to enable
Persistent Chat and Group Chat
7.4. Cisco Unity Connection voicemail integration
7.5. Implement and troubleshoot voicemail features
7.5.a. Call and directory handlers
7.5.b. Voicemail access from soft clients
7.5.c. Video greetings and messaging
7.6. Cisco Unity Connection voicemail dial plan
7.6.a. Partitions and search spaces
7.6.b. Routing rules
7.7. Mobility features
7.7.a. Mobile Connect (Single Number Reach)
7.7.b. Device Mobility
7.7.c. Mobile Identity
7.7.d. Extend and Connect
7.7.e. Extension Mobility
7.8 Extension Mobility Cross Cluster (EMCC)
7.8.a. Emergency dialing considerations
7.8.b. Certificate exchange
7.9. Audio and video call recording architectures
7.9.a. SIP-based Media Recording (SIPREC)
7.9.b. Network-Based Recording
7.9.c. Built-in bridge
7.9.d. CUBE Media Proxy
7.9.e. Cisco Meeting Server
7.10. Secure Call Recording
7.11. Cisco Unified Contact Center Express (UCCX)
7.11.a. Integration
7.11.b. Scripting
7.12. Contact Center agent desktop (Finesse)
Configuration Guide
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/15-mt/sip-config-15-mt-book.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/mgcp/configuration/15-mt/vm-15-mt-book.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/trunks.html#pgfId-1324246
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-do-eo.html
https://www.cisco.com/c/en/us/td/docs/ios/voice/cube/configuration/guide/vb_book/vb_book/vb_10022.html
https://www.cisco.com/c/en/us/td/docs/telepresence/endpoint/Jabber_Video/4_7/CJAB_BK_CC653AA2_00_cisco-
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-condl-header.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-srtp-interworking.h
https://www.cisco.com/c/en/us/td/docs/routers/asr1000/configuration/guide/sbcu/2_xe/sbcu_2_xe_book/sbc_BF
https://www.cisco.com/c/en/us/td/docs/telepresence/cucm_cts/ix_8/ucm_guide/cucm_ix_admin.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/dtmf-relay.html
https://www.cisco.com/c/en/us/td/docs/ios/12_4t/12_4t11/dtmfstub.pdf
https://supportforums.cisco.com/t5/tkb/articleprintpage/tkb-id/4691-docs-collaboration-voice-video/article-id/472
https://www.ietf.org/rfc/rfc3265.txt
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-border-element/200412-DTMF-Rela
https://www.cisco.com/c/en/us/about/corporate-strategy-office/acquisitions/jabberinc.html
https://developer.cisco.com/site/im-and-presence/discover/api_overviews/sip-simple_overview/index.gsp
https://developer.cisco.com/media/manager-xml-developer-guide/index.html
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Reference_Guides/Version-2-2/Ci
https://developer.cisco.com/site/jtapi/discover/technical-overview/
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/netstruc.html#pgfId-11849
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/netstruc.html#pgfId-14979
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/netstruc.html#pgfId-11848
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/cdp/configuration/15-mt/cdp-15-mt-book/nm-cdp-discover.h
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst3750x_3560x/software/release/15-0_1_se/configura
https://www.cisco.com/en/US/docs/internetworking/troubleshooting/guide/tr1907.pdf
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst3850/software/release/16-3/configuration_guide/b_
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/qos_classn/configuration/xe-16/qos-classn-xe-16-book.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/qos_plcshp/configuration/xe-16/qos-plcshp-xe-16-book.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/qos_conmgt/configuration/xe-16/qos-conmgt-xe-16-book.htm
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/qos_latjit/configuration/xe-16/qos-latjit-xe-16-book.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_nano/configuration/15-mt/nanocube-config-15-m
https://www.cisco.com/c/en/us/support/docs/voice/h323/116078-technologies-technote-commandrefe.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_nano/configuration/15-mt/nanocube-config-15-m
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-con
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-border-element/212090-Configure-
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/administration/CUCM_BK_A0A1047
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Cisco-Expressway-C
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Deployment_Guide/Version-2-5/C
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_c
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_c
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-con
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-con
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_0_1/secugd/cucm_b_cucm-security-gu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/trunks.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-midcall-reinvite
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/configuration/15-mt/cube-proto-15-mt-boo
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_C04C09E7_00_cisco-jabber-110-p
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_6/CJAB_BK_C56DE1AB_00_cisco-jabber-106-d
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/dialpeer/configuration/xe-3s/vd-xe-3s-book/vd-dp-over
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/cube-dp.html#concept_
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/dialpeer/configuration/xe-3s/vd-xe-3s-book/multiple-se
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/dialpeer/configuration/xe-3s/vd-xe-3s-book/multiple-ou
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/dialpeer/configuration/15-mt/vd-15-mt-book/inbound-h
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/sip-supp-uri-based-dialin
https://www.cisco.com/c/en/us/td/docs/ios/12_4t/12_4t15/vrfawvgw.html#wp1055628
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_an
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Cisco-Expressway-
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Cisco-Expressway-
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Cisco-Expressway-
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Cisco-Expressway-
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/admin/cucm_b_administration-guid
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_c
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_C6FFF6D8_00_cisco-jabber-115-p
https://support.ciscospark.com/customer/en/portal/articles/2348555-cisco-spark-call-on-the-ip-phone-7800-and-8
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-ca
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_0_1/secugd/cucm_b_cucm-security-gu
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-con
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/confernc.html
https://help.webex.com/docs/DOC-3852
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-con
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-tenants.h
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-param-mod.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/sip_tn/8_5_1/sip_t_n/1-overview.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-param-mod.pdf
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_0_1/secugd/cucm_b_cucm-security-gu
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-rtp-interworking.ht
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-rtp-passthru.pdf
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-srtp-interworking.h
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-high-availabilit
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/112083-tollfraud-ios.html
https://www.cisco.com/en/US/docs/ios-xml/ios/voice/cube_sipsip/configuration/15-2mt/voi-cub-dscp.html#GUID-
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usa
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/configuration/15-mt/cube-proto-15-mt-boo
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Cisco-Expressway-
https://www.cisco.com/c/en/us/td/docs/security/asa/special/unified-communications/guide/unified-comm/unified
https://www.cisco.com/c/en/us/td/docs/security/asa/asa82/configuration/guide/config/inspect_voicevideo.html
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Acc
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Cisco-Expressway-Ex
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Cisco-Expressway-SI
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/interdomain_federation/11_0_1/cup
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/featureConfig/CUCM_BK_FE5123E0
https://www.cisco.com/c/en/us/support/conferencing/meeting-server/products-installation-and-configuration-guid
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeconf.h
https://www.cisco.com/c/en/us/support/conferencing/meeting-server/products-installation-and-configuration-guid
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/im_compliance/12_0_1/cup0_b_im-c
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/11_0_1/CUP0_BK
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/11_0_1/CUP0_BK
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/integration/guide/cucme_sip/b_12xcucm
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/administration/guide/b_12xcucsag/b_12
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-featu
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-recording.html
https://www.cisco.com/c/en/us/support/docs/conferencing/meeting-server/202722-Configure-Recorder-in-CMS-A
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_5_1/cucm_b_security-guide-1251/cuc
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/install/gu
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/maintain
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/pro
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admi
CiscoLive
https://www.ciscolive.com/c/r/ciscolive/global/on-demand-library.html?search=sip#/session/1507000236960001F
https://cmslab.ciscolive.com/pod30/edge/turn
https://www.ciscolive.com/c/r/ciscolive/global/on-demand-library.html?search=sip#/session/1507000236960001F
https://www.ciscolive.com/global/on-demand-library/?search=Transcoding&search.technology=scpsTechnology_co
https://www.ciscolive.com/global/on-demand-library/?search=Cisco%20Meeting%20Server&search.technology=sc
https://www.ciscolive.com/global/on-demand-library/?search=CallBridge%20WebBridge&search.technology=scpsT
https://www.ciscolive.com/global/on-demand-library/?search=CallBridge%20WebBridge&search.technology=scpsT
https://www.ciscolive.com/global/on-demand-library/?search=IM%26P&search.technology=scpsTechnology_collab
https://www.ciscolive.com/global/on-demand-library/?search=Persistent%20Chat&search.technology=scpsTechnol
https://www.ciscolive.com/global/on-demand-library/?search=unity&search.technology=scpsTechnology_collabora
https://www.ciscolive.com/global/on-demand-library/?search=SIP-based%20Media%20Recording&search.technolo
https://www.ciscolive.com/global/on-demand-library/?search=CallBridge%20WebBridge&search.technology=scpsT
Design Guide
https://www.cisco.com/c/en/us/td/docs/routers/asr1000/configuration/guide/sbcu/2_xe/sbcu_2_xe_book/sbc_ea
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-ice-lite.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-rtp-interworking.ht
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/solutions/optconf/config-guide/ActiveC
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10/cac.html#74485
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Deployment_Guide/Version-2-5/C
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15895
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-16365
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#24552
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15814
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-17498
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15798
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15814
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-11359
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-16909
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15896
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15717
https://www.cisco.com/c/en/us/td/docs/solutions/CVD/Collaboration/enterprise/12x/120/collbcvd/control.html#7
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html#pgfId-12603
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/64020-number-voice-translation-profile
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-vrf.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html#85075
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/12_0_1/cucm_b_sa
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/gateways.html#81051
https://www.cisco.com/c/en/us/about/security-center/guide-ddos-defense.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_0_1/CUCM_BK_T98E8963_00_tcp-port-usa
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/security.html
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-8/Cisco-Expressway-B
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Cisco-Expressway-IP
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Mobile-Remote-Ac
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Admin
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Admin
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-8/Cisco-Expressway-C
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cm
https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/midmarket/11x/video116.pdf
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/media.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/recordng.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/media.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/confernc.html
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Installation/Cisco-Meeting-Server
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Deployment_Guide/Version-2-2/C
https://www.cisco.com/c/en/us/td/docs/solutions/CVD/Collaboration/enterprise/11x/116/collbcvd/conferencing.h
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/design/guide/b_12xcucdg.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/design/guide/b_12xcucdg.html
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Deployment_Guide/Version-2-2/C
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/g
Technote
https://community.cisco.com/t5/collaboration-voice-and-video/understanding-sip-traces/ta-p/3137704
https://www.cisco.com/c/en/us/td/docs/routers/asr1000/configuration/guide/sbcu/2_xe/sbcu_2_xe_book/sbc_lat
https://community.cisco.com/t5/collaboration-voice-and-video/understanding-sip-traces/ta-p/3137704
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-rtp-passthru.html
https://supportforums.cisco.com/t5/collaboration-voice-and-video/understanding-binary-floor-control-protocol-bfc
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/15-mt/sip-config-15-mt-book/voi-sip-
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/30141-symptoms.html
https://kb.acano.com/category/6/certificates.html
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-ca
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-border-element/213843-troublesho
https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/211622-Configuration-Ex
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/14074-in-dial-peer-match.html
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/61083-voice-transla-rules.html
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/42720-configuring-cor.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/srst_mgr/rel9_0/admin_gd/Admin_Book/config_esrst.htm
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
http://docwiki.cisco.com/wiki/CUCM_Phone_Directories_FAQ
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-version-
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-border-element/118825-technote-
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-border-element/112095-cube
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-border-element/white_paper
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-border-element/white_paper
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-border-element/white_paper
https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway-series/117811-configure-vcs-0
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/conferencing/meeting-server/products-configuration-examples-list.html
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-ca
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/support/conferencing/meeting-server/products-configuration-examples-list.html
Tshoot
https://www.cisco.com/c/en/us/support/docs/quality-of-service-qos/real-time-protocol-rtp/117881-probsol-qos-00
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/211299-Troubleshoot-Voice-Quality-Issues.html
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/5219-fix-1way-voice.html
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/troubleshooting/Cisco-VCS-Troubles
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/
connection/12x/integration/guide/cucm_sccp/
b_12xcucintcucmskinny.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/
connection/12x/integration/guide/cucm_sip/
b_12xcucintcucmsip.html
Cisco Press
http://www.ciscopress.com/articles/article.asp?p=1567219&seqNum=6
http://www.ciscopress.com/articles/article.asp?p=2218297&seqNum=3
http://www.ciscopress.com/articles/article.asp?p=2218297&seqNum=4
http://www.ciscopress.com/articles/article.asp?p=2471644&seqNum=7
http://www.ciscopress.com/store/cisco-unified-presence-fundamentals-9780133433883
http://www.ciscopress.com/store/cisco-unity-connection-9781587142819
VoD
https://supportforums.cisco.com/t5/collaboration-voice-and-video/a-guide-to-sip-normalization-on-cucm-and-lua-s
Courses
Other
http://docwiki.cisco.com/wiki/CUCM_Directory_Synchronization_FAQ
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/user/guide/phone/b_12xcucugphone/b_
