AStudyofBoeing747CCheckProcessesUsingSimulation PDF
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By
Anas A. Shargawi
Supervised By
FACULTY OF ENGINEERING
KING ABDULAZIZ UNIVERSITY
JEDDAH – SAUDI ARABIA
Rabi I, 1435 H – January, 2014 G
A Study of Boeing 747 “C” Check Maintenance
Processes Using Simulation
By
Anas A. Shargawi
This thesis has been approved and accepted in partial fulfillment of the
requirements for the degree of Master of Science [Industrial Engineering]
EXAMINATION COMMITTEE
Internal
Dr. Khalid AL-Ghamdi Assistant Industrial
Examiner
External
Dr. Khalid A. Juhany Assistant Aeronautical
Examiner
support throughout my graduate school, I will always respect and appreciate you.
ACKNOWLEDGMENT
I cannot express enough thanks to my committee for their continued support and
thanks to Dr. Khalid A. AL-Ghamdi for his support. Finally, and on behalf of the
representatives who provided me with the necessary data to conduct and complete this
research.
iv
A Study of Boeing 747 “C” Check Maintenance Processes Using Simulation
Anas A. Shargawi
Abstract
Saudi Arabian’s aerospace and aviation sector is a dynamic industry due to the
country’s expanding population and increasing religious tourism. Growth in demand
gives rise to flow in responsibility for a safe journey with appropriate maintenance to
aircraft.
In the airline industry, the role of maintenance is to provide safe, airworthy, on-time
aircraft, around the clock. Aircraft maintenance must be planned and performed
according to prescribed procedures and standards. An airline generally has a diverse
fleet of aircraft. Each fleet type has a predetermined maintenance program established
by the manufacturer.
Saudi airlines have always been a government sector. Due to globalization, increase
demand, and economic strategy the maintenance sector of airlines has been nominated
for privatization. Saudia Aerospace Engineering Industries (SAEI) became the
privatized division of Saudi Arabian Airlines holding company. This business unit is
to peruse the strategic goal of the Saudi airlines to ensure a continuation of flight safety
with a focus on profitability. SAEI invested to offer maintenance services to other
airlines like American, Iraqi, British, etc. Standardized maintenance time has become
the key factor to achieving the customers’ attraction among competitors in which to
reduce maintenance direct and indirect costs. Therefore, resources allocation may be
one crucial factor in the optimization and decision-making process.
Five simulation models were developed using Arena® to evaluate maintenance tasks
and processes of the Boeing 747-400 “C” check. Four departments (i.e., airframe,
powerplant, avionics, and cabin) were modeled and then combined in one complete
model that represented the entire maintenance check. The complete model results
indicated that an aircraft was on the ground for an average of 34 days total time to
complete the maintenance “C” check. Other results (e.g., manpower utilization,
scheduling, non-routine tasks, etc.) were collected and reviewed to provide insight and
understanding of aircraft heavy maintenance systems.
v
TABLE OF CONTENTS
Dedication
Acknowledgment iv
Abstract v
Table of Contents vi
List of Figures x
Chapter I: Introduction
2.1 Overview……………………………………………………………... 14
vi
2.4 The Hierarchy of Saudi Airlines Holding Company ……………….... 17
vii
3.3.3 Engines Model Verification and Validation ……………………. 62
3.3.5 Auxiliary Power Unit (APU) and EOs System Description …….. 68
3.7 The Complete ACFT C Check Maintenance Simulation Model …….. 108
viii
4.4 Air frame Department Results and Discussion ………………………. 120
ix
LIST OF FIGURES
Figure Page
x
3.13 Engines Model Frequencies Statistics for Resources States……… 64
3.18 APU and EO’s Model Housekeeping &return all tools Process…... 73
xi
3.38 Airframe Model Brake Assembly Process…………………………. 95
3.51 ACFT Complete Model Air frame Department Sub Model ………. 112
xii
LIST OF TABLES
Table Page
Cost Statistics
Statistics
3.6 APU and EOs Model Total Cost from Ten Replications 75
xiii
3.9 Avionics Model Total Cost from Ten Replications 107
Simulation Results
Results
4.14 Avionics Technicians and Lost Revenue Cost Based on Longest 127
Time
xiv
Chapter I
Introduction
1.1 Introduction
Aviation provides the only worldwide transportation network, which makes it essential
for global business and tourism. It plays a vital role in facilitating economic growth,
and 40% of interregional exports of goods (by value). 40% of international tourists
Product (GDP). The world’s 900 airlines have a total fleet of nearly 22,000 aircraft.
25% of all companies’ sales are dependent on air transport. 70% of businesses report
that serving a bigger market is a key benefit of using air services [2].
In the early days of aviation, owners and engineers were often concerned with in-flight
costly occurrences. As aviation grew and scheduled air transport arrived, safety,
maintenance has been identified by the FAA (Federal Aviation Authority) as an area
1
Regulatory authorities needed to ensure minimum standards were maintained and a
level playing field existed for fair competition between operators. What to maintain,
when to maintain, and how to maintain, are the keys to the content of the Maintenance
Schedules and a system was developed for Operators, Manufacturers, and Regulators
to share experience and knowledge on these very issues for new aircraft being
developed. The frequency of maintenance tasks is affected by the way the aircraft is
to be operated. The maintenance scheduling policy plays a vital role to ensure that the
aircraft remains within an effective operational condition for stipulated calendar days.
Saudi Arabian’s aerospace and aviation sector is a dynamic industry due to the
With the increasing worldwide population with lightning-fast speed, the demand for
air transport has been boomed. Growth in demand gives rise to flow in responsibility
In the airline industry, the role of maintenance is to provide safe, airworthy, on-time
aircraft, every day. Aircraft maintenance must be planned and performed according to
prescribed procedures and standards. An airline generally has a diverse fleet of aircraft.
specify when each task is scheduled and how much time is spent on each task [3, 4].
Market liberalization has been facilitating the airline industry to be competitive in the
global market. The privatization will mark another milestone in the process of
2
liberalization in the Saudi aviation industry. With the partial privatization of its airports
and the end of Saudi’s transport monopoly, the national aviation market is slowly
Arabian Airlines (SV) and low-cost carrier NAS air serve the domestic market of over
27 million passengers.
SV’s fleet expansion to 125 aircraft includes 50 Airbus 320s, 321s, and 330s, Boeing
777s, and Boeing 787s (2011-2015) [4, 11]. SV’s privatization program includes five
units [11]:
• Cargo Division,
• Catering Division,
• Maintenance Division,
The Kingdom of Saudi Arabia is opening its market to foreign carriers to operate
division.
– 15% of its operating expenses [6]. A large portion of the direct and indirect
maintenance costs in the whole life cycle stems from the consequences of decisions
made during the initial maintenance program development. The cost of airline
maintenance has steadily increased in recent years. Since the decision was made to
develop the maintenance initial scheduling program, this may strongly affects the
aircraft safety, availability performance, and lifecycle cost, it is essential to select the
3
Regular maintenance and inspections ensure that aircraft are airworthy and prevent
component and system failures during operation. There is always tension within
airlines between the need to maximize the availability of aircraft for operations and
available in the right locations for reasonable periods of time. Unexpected failures of
solution: the flight schedule; the aircraft's technical status; material availability; hangar
space; mechanics’ availability; and the scheduled tasks themselves. The cost savings
fleet of 20 or 30 aircraft, there will always be three or four aircraft in maintenance and
out of revenue service [8]. If maintenance planning can be optimized, and hangar time
reduced, it might be possible to release one of those aircraft into service and reduce
the direct and/or indirect maintenance cost. When maintenance planning is efficient, it
produces a ‘free’ aircraft to generate additional capacity and revenue and meet the fleet
demands. The scope for this level of efficiency is naturally higher with larger fleets.
At a micro-level, there are still substantial savings to be realized, for example, task
expressed as a percentage. Another way to express this is the utilization of the interval
Aviation is the field of maintaining airplanes; making them Airworthy to fly as well
as flying them within the international authority standard and safety. Aircraft (ACFT)
4
must have scheduled maintenance programs that keep track of the time of each plane
and once a maintenance check is due, it is good to be taken Out Of Service (O.O.S).
which is rarely practiced. Once ACFT is taken O.O.S, different specialties are
responsible to accomplish the specified check with a commitment to bring the ACFT
Thus, effort on making good utilization and excellent planning must be considered to
make sure communication and coordination are applied. The airframe section is one
of the biggest departments that cover many ATA chapters and systems such as fuel,
hydraulics, landing gears, flight controls, water and waste, cargo compartment, ice and
rain, fire systems as well as empennage, fuselage, and wings. There is also a
powerplant, avionics, inspection, and cabin department. All these specialties have the
initiative to start maintenance routines and processes as soon as the ACFT arrived at
the hangar for any scheduled maintenance in which to achieve the pre-specified
committed date and time. Numerous human factors challenges associated with aircraft
aircraft further complicate the aviation maintenance system. The human is a critical
In order to plan well and have an actual picture of the system shortcomings and high-
performance areas within the system, simulation modeling techniques were conducted
investigate any process, and analyze its data via a program such as the Arena® software
package which is one of the most popular and powerful computer programs.
5
Maintenance checks/phases are divided into Categories – ‘line’/‘transit’, ‘A’, ‘B’, and
‘C’ (from lightest to heaviest) – enabling aircraft operators to plan regular inspections.
Although the required maintenance tasks and the number of engineers assigned may
vary between aircraft type and model. Maintenance, Repair, and Overhaul (MRO)
typical check types are summarized in section 1.3. The periodic maintenance checks
must be performed after a certain amount of time or usage. The most common checks
• “A” Check – due every month or each 500 flight hours; done overnight at the
airport gate;
• “B” Check – due every 3 months; also done overnight at the gate;
• “C” Check – due every 18 months or each 9000 flight hours; performed at a
6
Figure 1.1 SAEI Departments and Hangar Major Sections.
Since there are many specialties and different schedules of maintenance check types
as well as many different ACFT types and models, the simulation process may become
complex, and thus, mimicking only one ACFT type, 747- 400, one type of maintenance
check, “C” check, for the four major departments including inspections, may simplify
the representation of the simulation model and advance the identification of any
7
1.3 Types of Maintenance Check [5, 8]
Georgia Institute of Technology, U S A, for Delta Airlines shop processes and engine
engine maintenance facility versus the current realized capacity and also to capture the
availability of the assigned manpower. The model demonstrated that the loading of
engines into the repair cycle has a great effect on the capacity of the facility. If the
engines are loaded incorrectly, the amount of engines produced lessens and the turn
8
The simulation modeling showed to be a valuable tool because it accurately depicted
the interactions between different parts and the resources required. In the future, the
model could also be expanded to include insourcing. The model will provide insight
into the timing and amount of insourcing available based on the current engines in
repair [22].
prioritize a process that maximized productivity. The aim was to develop a tool, which
helps to react to some variables within the process and highlight the challenges. This
study showed the optimal priority rule that the maintenance operations may find most
suitable [32].
In 2013, a major shift in support and maintenance logistics for complex engineering
systems over the past few years has been observed in the defense and aerospace
industry. Availability contracting, a novel approach in this area and a special type of
practices. The service provider is measured against an equipment availability target set
by the customer and rewarded on savings achieved. The performance of such contracts
depends on the proper utilization of the right mix of labor resources. Contemporary
literature on resource modeling has not attempted at modeling the entire aircraft
maintenance line along with the labor resources. Therefore, this research aimed to
The Boeing 747 “C” Check maintenance duration at the SAEI hangar has become
lengthy over time. This study was conducted to investigate the routine maintenance
9
time to understand the reasons behind the frequent delays of the “C” check
maintenance executions.
The goal of this study is to build a complete simulation model to simulate the Boeing
3- To identify maintenance tasks' total ground time for the entire check and to
1.6 Methodology
• Studied and analyzed the Boeing 747- 400 maintenance check procedure in
“C” check maintenance of the Boeing 747- 400. Identified the activities in
every process, their priorities, needed resources, and the time required to
10
• Developed the logic of the simulation model based on the actual execution of
• Analyzed the collected results, documented all findings of the study, and stated
Data was collected from SAEI production and maintenance planning. Information on
mechanics, supervisors, managers, engineering support team, and planners. For each
shift, data was collected on the current schedule, current workforce size, manpower
requirement, and average overtime hours per month. Other relevant statistics were also
included:
• Employee timesheets,
11
• Work schedules company manual (Saudi Arabian Airlines, 2010).
The most important step in data collection was determining the daily labor demands
for each shift daily for the entire week. In addition, the actual workload was extracted
from the logbook. The reliability maintenance personnel helped to collect some very
useful information about the schedule times of ACFT arrivals that are based on
tracking systems from ACFT purchase time until the phase-out time. The hangar
maintenance planning team was asked to estimate the number of operators that would
be needed to satisfy the load requirements for both the flight schedule and actual work
recorded in the logbook. O.O.S and B.I.S five years history of 747 - 400 “C3” checks
Moreover, flight standard operating cost per hour was collected from the flight
operations center to estimate the flight standard revenue per hour in which to capture
12
Chapter II
2.1 Overview
Saudi Arabian Airlines is the national passenger airliner serving the kingdom and is
the second-largest air carrier in the Middle East region, called "The Jewel of the
Middle East." Saudi Arabian Airlines is a member of the Arab Air Carriers
Organization, which promotes cooperation and safety standards among Arab airlines
[12].
Saudi Arabian Airlines started in 1945 with a single twin-engine DC-3 (Dakota) HZ-
AAX which was offered to King Abdul Aziz as a gift by U.S. President Franklin D.
Roosevelt. This was followed by the purchase of two more DC-3s, and these formed
the center of what in a few years later became one of the world's largest airlines [18].
Today Saudi Arabian Airlines has some one hundred and thirty-nine (139) aircraft,
including the latest and most advanced wide-bodied jets presently available: B747-
[13, 14].
carrier airline of Saudi Arabia, based in Jeddah. The airline reverted to its abbreviated
English brand name Saudia (used from 1972 to 1996) from Saudi Arabian Airlines
13
(historic name in use until 1971 and reintroduced in 1997) on 29 May 2012, the name
was changed to celebrate the company's entry into the Sky Team airline alliance on
that day, and it was a part of a larger rebranding initiative. It operates domestic and
international scheduled flights to over 90 destinations in the Middle East, Africa, Asia,
Europe, and North America. Domestic and international charter flights are operated,
Airport (JED). Other major hubs are Riyadh-King Khalid International Airport (RUH),
and Dammam-King Fahd International Airport (DMM). The new Dammam airport
was opened for commercial use on 28 November 1999. Dhahran International Airport
was in use until it has been converted to being used as a military base [13, 14].
The airline used to be the largest carrier in the region, but because of the growth of
other airports and airlines has become the third-largest, behind Emirates and Qatar
Airways.
standards in all aspects of its operation. Major industry criteria that airlines compete
The chart below displays Saudi Airlines' on-time performance during the last decade
(From 1993 to 2002). During this period, a total of 809,626 flights have been
14
Figure 2.1 Saudi Airlines on Time Departure/Arrival Ten Years Statistics.
Saudi Arabian Airlines recently augmented its fleet with the acquisition of 61 state-of-
the-art Boeing 747-400s, 777-200s, MD-11s, and MD-90s. These 61 aircraft have
already been received and introduced into service thus making the Airline’s fleet
Nearly 150 aircraft are utilized by Saudi Arabian Airlines today. The fleet of wide-
bodied passenger aircraft comprises such models as the Boeing 747, one of the first
wide-bodied jets ever produced; the Boeing 777, the world's largest twin-jet
commercial aircraft; and the Airbus A300, used for short- and medium-range flights.
Saudi Arabian Airlines also uses a fleet of cargo jets to move materials for commercial
and business customers. Saudi Arabian Airlines launches international and domestic
15
flight schedules to more than 70 points across the Middle East, North America, Asia,
2.4 The Hierarchy of Saudi Arabian Airlines Holding Company [13, 14]
variety of aircraft, aircraft components, and engines coupled with various repair station
approvals are now being focused on supporting third party business in Saudi Arabia
planning, and fleet management. Currently, it maintains the fleet of Saudi Arabian
Airlines and extends its services to many other customers in Saudi Arabia and around
16
the world. SAEI's current capability includes the A320 family, A330, A340, B737,
B747, and B777 series, MD11F, MD90 & ERJ170. The B787 series will soon be added
to the fleet. Also, SAEI is currently providing its engineering and maintenance services
to Saudia private jets and other local, regional, and International customers such as
NAS, British Airways, Air India, PIA, Air Arabia, Emirates, Qatar Airways, Delta,
Additionally, SAEI handles several business jets such as GII, GIII, GIV, Hawker
400XP, Falcon 900, and Falcon 7X. SAEI has a standalone engines repair and test
center that handles various types of engines such as the RB211, PT6A, PW2037,
PW2040, PW4462, CF6-80C2, and CF34& V2500. CFM56 engines will be added to
SAEI maintenance services cover all 26 Saudi Arabian domestic airports and many
international stations with total staff strength of over 5000 qualified personnel of which
more than 85% are Saudi nationals. Troubleshooting capabilities are provided to all
stations 24/7 through the SAEI Maintenance Control Center (MCC). SAEI holds
and General Authority of Civil Aviation (GACA) certification to repair and overhaul
a large variety of aircraft components, aircraft engines, and Auxilary Power Units
(APUs). The Facilities are equipped with both ATCE 5000 and 6000 test computers.
responsibility for the maintenance of Saudia’s entire fleet. With more than 5,000
Saudia. Saudia has entered into a long-term agreement with SAEI according to which
SAEI is granted exclusive rights to provide maintenance and related services to Saudia
[21].
17
SAEI Plays a key role by providing comprehensive services including heavy/light
condition monitoring to keep the fleet flying. It is proud to offer customers the same
technical expertise, quality, and service that enable Saudi Arabian Airlines to enjoy
SAEI places great emphasis on quality; regular audits are conducted to ensure that
policies and procedures are adhered to and that the quality of work performed
Aviation Link Corporation selected SAEI to provide line maintenance support services
to their growing fleet due to their extensive knowledge, experience, and capabilities.
Aviation Link Corporation. provides total airplane management services for VIP
customers in the Middle East including aircraft purchase, interior design, and
SAEI MRO is the largest facility in the region. It is designed to meet the MRO business
SAEI is one of the largest engineering departments in the region with the following
specialties.
1. Airframe Maintenance,
3. Engine Maintenance,
18
4. Human Resource,
5. Component Maintenance,
6. Quality,
8. Finance.
risks associated with vehicle investment, improve efficiency, and productivity and
reduce their overall transportation and staff costs, provide 100% compliance with
19
It develops and plans schedules and it controls the maintenance activities inside SAEI
to ensure that the business lines meet the commitments made to the customers. It
ensures the availability of conforming aircraft parts, serviceable engines, and spares at
performed by SAEI and coordinate and track maintenance activities data records.
SCM offers SAEI integrated and automated tools, parts, and inventory management
system that reduces the costs associated with the MRO while driving increased
management, Inventory Control, material and supplier issues, and logistics. Its cost-
effective inventory management system delivers capabilities and values that the client
• Provides all required aircraft parts and materials to various SAEI repair shops
20
2.5.4 Quality Assurance
SAEI quality assurance department controls the accuracy and quality of work
GACA, and EASA rules and regulations to maintain aircraft airworthiness and safety
of operators.
standards,
Dedication to the highest standards of services can be seen throughout SAEI’s highly
trained and experienced technicians who perform inspections to guarantee the safety
• Ensures all technical functions within the MRO comply with SAEI standards
• Conducts regular internal audits and facilitates AS9100, FAA, EASA, and
• Review the history of defects and perform root cause and corrective actions,
21
2.5.5 Technical Training
The training system includes system rating, airframe and powerplant licensing
International and domestic aircraft Maintenance and repair increasing demand has
extended the work area with new facilities and amenities around the world.
SAEI has selected a joint venture of the United Arab Emirates base Habtoor Leighton
Group, Turkey’s TAV, and Al Rajhi, for an SR 2.87 billion contract to design and
build a new MRO in Saudi Arabia. The JV’s scope of work includes the design and
ancillary buildings, and workshops comprising 343,000 m2 for the built-up area, all
facility, corresponding aprons, taxiways, and airfield infrastructure works [19, 21, 23].
and jet propulsion center aimed to handle the future challenges imposed by the
production flexibility and efficiency for many types of aircraft, engines, and repair and
overhaul equipment. The New facility would be established over an area of one million
m2, at the east-north side of King Abdul-Aziz International Airport in Jeddah (JED).
Boeing B747s, B787s, Airbus A330s, and an Airbus A380 as well as smaller business
jets of every type. SAEI boasts an overall hangar floor footprint of 21,200 m2 and
22
workshop space totaling 5,300 m2. Tactical interlinking of the hangars and workshops
ensures superior time management and manpower allocation for in-house projects [29-
31].
With an anticipated contract value of $800 million, Phase I Works will be completed
by the end of 2023. SAEI hangars will be one of the largest MRO facilities in the
region. It is designed to meet the MRO business needs for the next 20 years of
operation. The design of the facility will allow phased construction to accommodate
These facilities will consist of 11 hangars including heavy maintenance and line
maintenance, wash and paint, component and support shops, supply chain center,
All hangar departments will be equipped with automated material handling systems
such as an automated guided vehicle system, automated storage, and retrieval system,
gravity conveyors, and various cranes systems, and multi-use wide-body and narrow-
Phase “C” is performed every 12-18 months and/or a specific number of flight hours
determined by the manufacturer maintenance program. This check requires the aircraft
to come off the line and be inspected in a hangar environment. “C” check maintenance
consumes approximately four weeks undergoing routine tasks which are performed
according to the task cards with a sequence, & Non-routine tasks are unplanned tasks
that were captured during inspections [29, 31]. The history of ground time to perform
23
Table 2.1 “C” Check Average Time per Speciality.
As shown in Tables 2.2 and 2.3, aircraft ground time cost per hour may be considered
as lost revenue for an airline. The maintenance total time continues to increase due to
2.8 Cabin
altitudes of modern commercial aircraft, the surrounding atmosphere is too thin for
passengers and crew to breathe without an oxygen mask, so the cabin compartment is
24
In commercial air travel, particularly in airliners, cabins may be divided into several
parts. These can include travel class sections in medium and large aircraft, areas for
flight attendants, galleys, and storage for in-flight service. Seats are mostly arranged
in rows and alleys. The higher the travel class, the more space is provided. Cabins of
the different travel classes are often divided by curtains, sometimes called class
dividers though some airlines will not utilize a curtain between Business and First
class. Passengers are not usually allowed to visit higher travel class cabins on
commercial flights.
Some aircraft cabins contain passenger entertainment systems. Short-haul cabins tend
to have no or shared screens whereas long-haul flights often contain personal screens
When the aircraft is towed into the hangar, the following operational checks are
performed:
25
• All floor panels check,
• Left and Right upper deck doors latch/lift mechanism operational check,
• Left and Right upper deck flight lock actuator operational check,
• Stabilizer trim and rudder ratio control module existing faults check F/C and
Fleet service employees are responsible for loading and unloading cargo, as well as
transporting cargo to and from the aircraft. Fleet service employees also clean and
The following are the tasks that are to be accomplished in fleet service assignments:
26
• Passenger service units and closure panel cleaning,
2.9 Avionics
Avionics (aviation and electronics) is a term that describes all of the communication,
navigational, and flight management equipment used in aircraft to make flight safer
and more efficient. The term avionics is also used to describe weapon guidance and
delivery systems in military aircraft as well as electronic systems used in satellite and
Avionic technicians are trained to remove, troubleshoot, repair, and install aircraft
electronic systems, including the associated wiring and structural mounting of the
systems. After repairing avionic systems, technicians are also responsible for
27
performing operational checks of the system to ensure the system works as designed.
Technicians can perform flight line work on the aircraft or shop work where they bench
test and repair various systems. Avionics technicians typically find work at major
Avionics maintenance covers a wide range of the aviation and aerospace sectors –
The following checks are performed before the aircraft is towed inside the hangar [33]
• Navigation Check,
• All Flight deck Effect and Now Flight deck Message check /corrections.
When the aircraft is towed inside the hangar, the following tasks are checked:
28
• Voice record operational check,
check,
Some operations are performed in parallel with other departments, such as:
• Ground and flight mode operational check with airframe and powerplant,
After the accomplishment of the cross-functional tasks, the avionics department will
After finishing the routine cards, non-routine tasks will be performed, which are not
listed in the preplanned cards; then the tracking schedule will be adjusted as needed.
2.10 Airframe
include fuselage, wings, and landing gears excluding the propulsion system. Airframe
reliability, and reduced fuel consumption. Airframe mechanics are authorized to work
on any part of the aircraft except the instruments, powerplants, and propellers. All the
tasks should be performed under the rules and regulations approved by the local
authority GACA.
The airframe department consumes the majority of maintenance time and tasks
29
The pre-hangar includes the following checks before the aircraft is towed inside [29,
31]:
The checks that are performed before the aircraft is towed inside the hangar:
Check all pneumatic connections for leaks in the left and right wings of
30
Break hydraulic pressure check,
After completing all routine tasks, some of the non-routine tasks are to be completed
accomplishes maximum tasks in the pre hangar process to identify as many defects as
possible whereas it may be difficult to do so once the aircraft is inside the hangar with
no power available.
Certain routine tasks are in series with inspection items after opening up panels to gain
When the aircraft is towed inside the hangar the subsequent check and open up routine
2.11 Inspection
conditions.
31
The quality assurance system is the last line of defense, it is affected by a variety of
geographically dispersed entities ranging from large international carriers, repair and
by the FAA, while the adherence to inspection procedures and protocols are closely
monitored, monitoring the efficacy of these procedures is much more difficult [28, 33].
are then taken by the carrier and modified so that they suit individual carrier
requirements and meet legal approval. Thus, within the carriers' schedule there will be
checks at various intervals, often designated as flight line checks, overnight checks, A,
B, C, and D phases.
The objective of these phases is to conduct both routine and non-routine maintenance
replacing items after certain flight hours, cycle time, or calendar time, repairing defects
discovered previously (e.g., reports logged by pilot and crew, line inspection, items
context of an aging fleet, inspection takes a more vital role. Scheduled repairs account
for only 30% of all maintenance compared to 60-80% in the earlier fleet which can be
32
Once the maintenance and inspections are scheduled on an aircraft, the schedule is
translated into a set of job cards or work cards (instructions for inspection and
maintenance tasks) as the aircraft arrives at any maintenance site. Initially, the aircraft
is cleaned and several accesses are opened so that inspectors can view the different
areas. This activity is followed by a heavy inspection check. As stated earlier, most of
this inspection is visual. Since such a large part of the maintenance, the workload is
incoming inspection is completed as soon as possible after the aircraft arrives at the
necessitate long follow-up maintenance times, early on in the inspection process. Thus,
there is a heavy inspection workload at the beginning of each check. It is only after the
discovery of defects that the planning group can estimate the expected maintenance
hours. This often leads to prolonged work hours. Also, much of the inspection is
carried out during the night shift, including routine inspections on the flight line, which
are scheduled to occur between the last flight of the day and the first flight on the next
day.
finding. This is translated into a set of work cards to rectify each defect. The defect is
finding type. Once the defect is rectified, it may also generate additional inspection
buyouts to ensure that the work meets necessary standards. These subsequent
33
initially, the workload on an inspector is very high upon the arrival of an aircraft. As
the service on the aircraft progresses, the inspection workload decreases as the
maintenance crew works on the repairs. The inspection load again increases towards
the end of service. However, the rhythm of the work changes towards the end of service
Task analysis of aircraft inspection has revealed inspection to be a complex task where
the inspector has to visually search for defects occurring at varying severity levels and
efficiency (speed measure) and effectiveness (accuracy measure). The inspector needs
The inspection task is further complicated by the wide variety of defects that are being
required for aging aircraft. The introduction of newer aircraft does not strictly reduce
continue in the future. Thus, the Office of Aviation Medicine and the FAA Technical
34
• Central warning system modules operational check,
The Inspection process is a vital role in maintaining aircraft safety with proper checks
quality control, data acquisition, and data analysis. Visual inspection is used in the
raw human senses such as vision, hearing, touch, and smell, and/or any non-specialized
inspection equipment.
coordination check, landing gear, structure, brake system, wheel and tires, and oxygen
system.
applied to certain characteristics regarding an object or activity. The results are usually
compared to specified requirements and standards for determining whether the item or
Completion of all routine and non-routine tasks require a final inspection per area as
well as a final workaround that includes a check of leaks, missing screw, damage,
cleanliness, and abnormal conditions which then leads to releasing the aircraft for a
flight.
35
2.12 PowerPlant
Established in 1983, SAEI’s Jet Propulsion center extends over a 61000 m2 area in
Jeddah and employs over 500 highly skilled engineering and technical staff. The center
has the capability to repair and overhaul jet engines, auxiliary power units, thrust
The Jet Propulsion center also has a twin-engine test call capable of handling up to
90000 lbs of thrust. SAEI is planning the construction of a state-of-the-art Jet Engine
Maintenance facility by 2014 which will have an engine test cell capable of handling
The engine and propeller often referred to as the powerplant, work in combination to
produce thrust. The powerplant propels the airplane and drives the various systems
The following maintenance checks were performed proceeding with the aircraft
Data were collected in time units for actual 16 “C” checks performed by Saudi Arabian
Airlines (SV) maintenance division SAEI on 747 – 400. Another set of data was
collected from AB MRO facilities on the same aircraft type, model, and check. Finally,
General Electric provided average hours for each task of CF6-80 engine maintenance,
36
which was convenient to validate the engine simulation model as demonstrated in
chapter 3. Simulation comparison will be tested to see how the simulation model
executed the data for all airlines and this will be discussed in terms of manufacturer or
the data were normalized to rank SAEI (SV) and AB MROs (Table 2.3).
Times were given in hours which were simulated for two working technicians for all
sequenced processes and three inspection processes were accomplished by only one
(Figure 2.4). Some processes SV performed more efficiently than AB and vice versa
37
Engine Maintenance Processes Time
40
35
30
Average Hour
25
20
15
10
5
0
GE 1R GE 2R SV MRO AB MRO
120
100
80
60
40
20
0
Engine Process Average Time
GE 1R GE 2R SV MRO AB MRO
38
0
-50
-100
SV % Dev.
-150
AB % Dev.
-200
-250
-300
2.5
2.0
1.5
SV to AB Ratio
1.0 AB to SV Ratio
0.5
0.0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Figure 2.6 indicated the ratio between SV and AB and Figure 2.7 and Table 2.5 showed
39
Table 2.5 Comparison Summary from Table 2.2.
SV was utilizing 74% excess time to perform the first task and 104% excess time from
AB.
Difference between SV actual average hour and GE standard hours = 184 – 89.9 =
94.1 hours and difference percentage deviation = 94.1 / 89.9 = 104%. This is more
than the Difference between SV and AB = 184 – 157 = 27, thus the excess time utilized
SAEI is equipped with a full range sheet metal fabrication shop including
systems including bulkheads, airframe spars, wing scoops, flaps, fuselages, skins, ribs,
gussets, and internal and external fuel tanks structure [41, 31].
40
• Assesses maintenance and repair requirements for sheet metal components and
assemblies using standard repair and technical manuals, service bulletins, and
other structures,
41
Chapter III
A simulation model was designed, developed, verified, and validated using Arena®
simulation software to evaluate all the maintenance processes and tasks involved in
the “C3” check that is performed on B747- 400 to search for possibilities of reducing
the maintenance total time. Four models were built each of which mimicked one of
the four departments (i.e., powerplant, airframe, cabin, and avionics). Once each model
was completed, verified, and validated, a complete model was built to interconnect all
four models.
maintenance tasks.
• Once all the processes are completed, the aircraft will be airworthy and the
A discrete event simulation using Arena® was used to model the various maintenance
42
maintenance activities in terms of how it takes to accomplish a task, cross-functional
activities and priority, total time, waiting time, manpower scheduling and utilization
statistics, and other relevant results like cost and revenue were involved.
Assumptions:
(TP&P) of SAEI,
available.
• Aircraft parts are available (the maintenance will not stop due to shortages).
absenteeism).
The powerplant department has three working crews (resources) that maintain
propulsion systems in the ACFT. Each crew has 14 employees some of which are a
day off, on training, and some are assigned to different ACFT other than 747. Only
two technicians from each crew are assigned to the 747 - 400 “C3” check. Two on
engines 1 and 2, two on engines 3 and 4, and two technicians on Auxilary Power Unit
(APU) and EOs. This department will be simulated in two different models, the engine
The 747 – 400 aircraft is equipped with four identical General Electric CF-60 Turbine
Engines two of which are located on each wing. The powerplant department has three
crews working consecutively and two of which crews are responsible for the
maintenance tasks of the four engines; two engines per crew, (each crew has two
43
technicians), morning and afternoon shifts respectively (Figure 3.1). Shift change is
due every two weeks from morning to night, from afternoon to morning, and from
In the “C3” check, most of the processes are routine maintenance. The “C3”
rarely change; also major non-routine jobs are similar from one check to another.
The following checks and tests are performed during the pre hangar [39, 37]:
• Engine run,
44
Two technicians (2 Resources) hours were adjusted for all tasks to match SV and AB
MROs. The 2R is estimated by only 60% of the 1R standard hours' process estimate.
A brief description of each task per one engine is listed and explained:
Access panels open up is the main and first step of all sequenced processes. Sub-
processes are as follows: cowl accesses, core panels, and pylon access panels. SV
MRO recorded 12 hours, AB airlines estimated 16 hours while the standard time that
GE GE SV AB
Process 1R 2R MRO MRO
2-Stow thrust Reverse, and begin routine maintenance
precedence 4.8 2.9 8 4
Stowing the thrust reverse takes 2.9 (benchmark average hours) and 8 hours on average
This step is accomplished by a single inspector to look for defects, loose bolts and
cracks, damages, and for up normal conditions observed even in hidden cavities to
satisfy the detailed visual inspection requirements. Findings are written in Non-
Routine Cards (NRCs) and will be presented to technicians to repair per maintenance
manuals procedure.
SV AB
Process GE 1R GE 2R MRO MRO
4- IDG maintenance and oil change, after baroscopic 15.7 9.4 12 12
This step is accomplished in partial and then reinstalled after the internal inspection of
This process is the same as the previous IDG in terms of handling and servicing to be
after the internal inspection is satisfied with other sub-processes and then the
baroscopic inspection will start as the IDG oil drainage is completed and sold. Once
GE GE SV AB
Process 1R 2R MRO MRO
6- Filters Change and Ignition System Routine check 11.8 7.1 16 14
Ignition cable, starter air filter, exciter boxes check and all other hydraulic, fuel, and
oil filters are due for replacement and/or cleaning. These sub-processes are completed
consecutively and SV consumes 16 hours on average around two full shifts by two
GE GE SV AB
Process 1R 2R MRO MRO
7- Engine Baroscopic (Internal accessing) all locations 5.6 3.4 4 8
8- Inspection of the internal sides by the inspector also 2.0 1.2 2 2
9- Plugs Close Up immediately and secure all locations 3.9 2.3 4 3
A major part and critical decision will be made if possible damage is observed inside
the engine shafts, blades, and seals or rings as well as all internal components during
immediately initiated, IDG, Engine oil, and rectifications are due after filters
accomplishment.
46
GE GE SV AB
Process 1R 2R MRO MRO
10- Fan Blades & Shafts, rings, and bearings Lubrication 7.8 4.7 16 10
However, SV recorded excess time in this process due to their inspection requirement
of lubrication and cleaning of excess lubrication if the inspector rejected the task. This
GE GE SV AB
Process 1R 2R MRO MRO
11- VIGV Rig and routine cards, installation and rig 10.5 6.3 8 12
Variable inlet guide vanes are to be disconnected for access. Adjustment is required at
SV AB
Process GE 1R GE 2R MRO MRO
12- Non-Routine Cards from first inspection step 31.4 18.8 30 35
inspection team. These findings will be evaluated to decide what action is to be taken
SV AB
Process GE 1R GE 2R MRO MRO
13- Operational and functional check 20.7 12.4 32 18
This is a critical step, a decision to be made while operating engines, its output
parameters and indications are vital and need to be within the maintenance manual
47
GE GE SV AB
Process 1R 2R MRO MRO
14- Final Inspection by inspection when package is signed 4.2 2.5 6 4
15- Pylon Corrosion Inhibiter Application (preventative) 4.2 2.5 4 3
16- General Close up of all accesses or/and components 11.8 7.1 24 12
Finally, the “C” check package is audited for completion and appropriate buyouts for
each task. Planners ensure that there are no open items before engines start for safety
purposes and final detail visual inspections are performed to confirm close up after the
14th and 15th steps were satisfactorily accomplished. Also, inspection after close-up is
The manpower is assigned from day one to start opening up the access panels for the
inspection team, crew #1 supervisor, for example, will send two technicians to work
on engine #1 (i.e., open up), and after that, they become idle for the delay created for
results are not discussed in the study and their delay time was included as “other time”
in the simulation report). However, the two engine technicians were waiting to perform
the next process, which will be delayed until after the inspector releases the entity
(engine #1) for these technicians to begin their second process. The nature of these
patterns creates “waiting time” through the complete “ C” check and will be
Two technicians per engine (a senior and a junior technician) for an 8-hour shift, in
other words, two resources are working simultaneously. Two engines are seized by
their resources on the morning shift and the other two engines on the afternoon shift.
Seize / delay/release function was selected serially, however, the four entities (i.e.,
engines) are performed in parallel, and each resource is taken from the resource pool
48
and grouped from a “resource set”. To model that, two sets were created and each of
which model has four resources (first set: Senior 1, Senior 2, Senior 3, and Senior 4;
Second set: Junior 1, Junior 2, Junior 3, and Junior 4). Senior 1 and Junior 1 are
assigned to engine #1 on the morning shift and Senior 2 and Junior 2 on the morning
shift are assigned to engine #2 (6:00 AM – 2:00 PM). Shift change will occur every
two weeks and the night shift resources will move to the morning shift. Likewise,
engine #3 is seized by Senior 3 and Junior 3 and engine #4 by Senior 4 and Junior 4
but on the afternoon shift (2:00 PM – 10:00 PM) and be changing shift to morning
shift after two weeks as well. Engines #1 and #2 processes are identical, however, the
resources scheduled break time is different. Excessive break time in the afternoon shift
schedule is modeled and simulated (employees perform Asur, Magreb, and Isha
prayers). Therefore, the “pre-empt rule” for the resources break schedule was selected.
The following process blocks were created to simulate the “C” check and each will be
explained in detail:
Assign module: A variable was defined “= Index + 1” where engine #1 will take a
value of 0 and the second engine will take a value of 1 and so on until entity four will
Types” and “Entity Pictures” attributes for each entity respectively (e.g., engine #1
Type and Picture were unique and carried the value 0). Furthermore, the resources
(i.e., technicians) were gathered respectively, in the same manner, to specify them in
the process resource window: “Senior Technician Set” and “Junior Technician Set”
were added to the process resource window and were selected in the type as a “specific
member” in which to attach the entity attribute (i.e., engine type and picture) for the
49
“Set Index” called “Entity Type”. This will ensure that each resource will be assigned
window in which to stop the simulation run at the time that the entity index variable
counts 4th entity (value of 3) is out of the close-up process block and moving to the
50
Figure 3.3 Engine Model Create Module.
51
Figure 3.6 Engine Model Entity Type Set.
52
Figure 3.9 Engine Model Resources Morning Shift Schedule.
53
Figure 3.11 Engine Model (Resources and Lost Revenue) Costs Formula.
54
3.3.3 Engine Model Verification and Validation
This model has been tested for undefined cells, bugs, errors, and warnings to simulate
the engine maintenance process. The four engines were simulated at the same time to
ensure that each engine process logic was mimicked independently. Each engine
model produced the same results when tested individually and when tested within the
Moreover, the previously collected data to compare manufacturer data and other MOR
facilities to SV MRO facilities were simulated and the results indicated that the model
was valid and ready to run. Uniform distribution was utilized for the engine simulation
model with + or – 20% of the processing time due to the variability that was captured
in the average processing time from the 5 years of actual data that was collected for
SV MRO. Demonstration of the simulation results of the two other facilities AB and
GE with their different average hours for each process was beneficial for comparison
purposes.
Again, the difference between actual and simulated results was not significant and was
a result of natural variability. Also, the difference was reduced when uniform
distribution was used with less than + or - 20% of the average time of an engine
process. This showed the excessive time that SV MRO consumed to maintain an
engine. Simulation results and actual data indicated model stability when compared
between outputs. The total processes time of an engine when maintained by the
manufacturer was shorter than SV MRO's total time by approximately 100% (91.93
55
Table 3.2 Engine Model Validation, Simulated vs. Actual Metrics from Data
GE SV MRO
Processes per Engine Actual Time Simulated Diff. Actual Time Simulated Diff.
1- Open up Access Panels (hours) 6.9 6.02 0.88 12 11.11 0.89
2- Stow Reverse plus Routine 2.9 2.76 0.14 8 8.92 -0.92
3- Pre Inspection 1.2 2.01 -0.81 4 4.81 -0.81
4- IDG Oil Change plus Routine 9.4 9.6 -0.20 12 12.71 -0.71
5- Engine Oil Change 1.2 2.01 -0.81 2 2.49 -0.49
6- Filters Change & Ignition Check 7.1 7.02 0.08 16 15.71 0.29
7- Engine Baroscopic 3.4 4 -0.60 4 4.92 -0.92
8- Inspection 1.2 1.99 -0.79 2 2.15 -0.15
9- Plugs Close Up 2.3 2.5 -0.20 4 4.24 -0.24
10-Fan Blades & Shafts Lubrication 4.7 5.04 -0.34 16 15.11 0.89
11- VIGV Rig & Routine Check 6.3 6.49 -0.19 8 8.26 -0.26
12- Non-Routine Cards 18.8 19.06 -0.26 30 29.82 0.18
13- Operational Check 12.4 11.96 0.44 32 30.91 1.09
14- Final Inspection 2.5 1.47 1.03 6 6.73 -0.73
15- Pylon Corrosion Inhibiter 2.5 2.51 -0.01 4 4.99 -0.99
16- General Close up 7.1 7.49 -0.39 24 23.5 0.5
Total processes Average hours 89.9 91.93 -2.03 184 186.38 -2.38
Wait time statistics from the simulation output report were affected by the 24-hours
base time selection (Figure 3.13). However, 8-hours per day and 16-hours per day were
more adequate for modeling actual system representation, especially for the cost, entity
wait time, and resources utilization (night shift crew does not maintain engines, only
APU).
After testing, resources utilization was captured by the frequency statistics rather than
the scheduled utilization thaw is shown in Table 3.4 below. Therefore, instantaneous
56
Figure 3.13 Engine Model Frequencies Statistics for Different Resources States.
Idle: when the technician is not performing engine maintenance while being scheduled
(queue waiting time). Break time is scheduled and will show as an Idle time.
Inactive: when the technician is not performing engine maintenance and is not
scheduled (technicians are not at work). This is the hours of wait time until the entity
The simulation model will calculate the cost only when the resource is busy and/or
idle. A resource inactive state represents almost 2/3 of the total time percentage and
should be associated with the cost because SV MRO technicians' based pay is daily
and not hourly (only overtime is calculated hourly). Therefore, the daily-based pay
was converted to hourly-based pay for easier representation of the total cost.
The difference between based hour selection showed that only wait time and utilization
are affected because of the inactive time of technicians and besides that, value-added
times were very similar, which also indicated the validity of the model (Table 3.3).
57
Table 3.3 Engine Model Actual System Results for Different “Based Hours per
58
Table 3.4 Engine Model Results in Actual System Different “Based Hours per
8-hr Model
Resources Instan.Utiliz. NO. Busy NO. Sched. Shed. Utiliz. Busy Cost Idle Cost*
Junior 1 0.73 0.73 0.81 0.89 13009 2251
Junior 2 0.79 0.79 0.81 0.97 14142 2288
Junior 3 0.83 0.83 0.75 1.11 14919 1074
Junior 4 0.76 0.76 0.75 1.02 13739 1074
Senior 1 0.81 0.81 0.81 0.99 22511 3517
Senior 2 0.74 0.74 0.81 0.91 20612 3575
Senior 3 0.78 0.78 0.75 1.04 21906 1678
Senior 4 0.85 0.85 0.75 1.13 23748 1677
16-hr Model
Junior 1 0.59 0.59 0.41 1.46 22532 2599
Junior 2 0.60 0.60 0.41 1.49 22905 2535
Junior 3 0.57 0.57 0.38 1.53 22004 1115
Junior 4 0.58 0.58 0.38 1.55 22353 1056
Senior 1 0.57 0.57 0.41 1.40 33718 4060
Senior 2 0.57 0.57 0.41 1.40 33578 3961
Senior 3 0.70 0.70 0.38 1.86 41307 1742
Senior 4 0.69 0.69 0.38 1.84 40897 1649
24-hr Model
Junior 1 0.48 0.48 0.27 1.76 28402 2599
Junior 2 0.55 0.55 0.27 2.01 31434 2535
Junior 3 0.58 0.58 0.25 2.32 33194 1115
Junior 4 0.57 0.57 0.25 2.28 32345 1056
Senior 1 0.58 0.58 0.27 2.12 51661 4060
Senior 2 0.52 0.52 0.27 1.89 47582 3961
Senior 3 0.58 0.58 0.25 2.34 51833 1742
Senior 4 0.59 0.59 0.25 2.37 53182 1649
*All cost is in Saudi Riyals (SR).
An adequate number of replications was selected with a 95% confidence interval for
calculated cost and at the same time to avoid skewed total time. A 100 replications
were the optimum number that would produce the total cost range and reduce it from
3159.7 (SR) half widths to 1000 (SR) with 95% confidence interval half widths (Table
3.5). An educated guess of 10 replications was initially selected. Then, the 10 different
output results of the total cost (minimum, maximum, and half widths) were analyzed
for their descriptive statistics (actual cost matched the 10 replication output).
59
Moreover, two formulas were applied to develop (h): the desired half-width with a
95% confidence interval and depending on the (h node): the actual half width from the
approximation. The first approximation may allow for a higher value of (n) because
the student t distribution value was used rather than the z value.
Finally, a second approximation was performed to estimate (n) utilizing (h node) value
as follow:
performed to achieve the desired goal of 1000 (SR) total cost half-width (the initial
half-width cost with one replication (h)) with a confidence interval of a 95%.
Table 3.5 Engine Model Ten Replications Single Resource Total Cost.
60
3.3.5 Auxiliary Power Unit (APU) and Engineering Orders (EOs) System
Description
An auxiliary power unit (APU) is a device on a vehicle that provides energy for
functions other than propulsion. They are commonly found on large aircraft, naval
ships, as well as some large land vehicles. Aircraft APU generally produces 115V at
400 Hz, rather than 50/60 Hz in main supply, to run the electrical systems of an aircraft;
others can produce 28V DC. An APU can provide power through single or three-phase
systems.
APU is the fifth turbine engine installed in an aircraft located at the aft fuselage section
to supply electricity and pneumatic air during ground times and flight time when
needed. Also, it is the main source used for starting one or all of the turbine engines
before a flight, usually, APU is turned off when ACFT is in flight, however, it can be
turned on during flight for an emergency to generate electric power and/or pneumatic
air. APU is an assembly that is equipped with two generators both are used
simultaneously when APU is running, one is feeding the ACFT and the other is a
backup (stand by) when a power drop occurs. This unit is removed and reinstalled as
an assembly and also can be overhauled at a specialized shop. During “C” check
maintenance the APU routine cards and non-routine findings are held until the ACFT
is inside the hangar to start performing the job needed. Usually, the manpower
assigned for the APU and EOs is four technicians throughout the entire “C” check
process. Moreover, a schematic diagram was constructed to represent the APU and
EOs processes and the estimated time to perform each task (Figure 3.14).
61
Figure 3.14 APU and EOs Process Schematic Diagram.
Door Open up: It is the APU door open up; two technicians will accomplish the open
Inspection delay: Inspector is the person who is responsible for evaluating the area
after the technicians have opened up the door and also is responsible for raising non-
routine cards.
NRCs: Non-Routine Cards: Findings are written in Cards based on inspection or/and
technicians.
LUB: Lubrication of all required areas per the maintenance manual and task card.
Filter change: Cleaning or replacement of the old filters based on the condition
Oil service: The maintenance manual instructs the technician to make sure the correct
Operational check: (OPC’s) check is the functional check of the APU after
accomplishing all tasks including the CIC, which is the corrosion inhibitor compound,
62
that is applied in the external areas of APU and the internal compartment of the APU.
Finally, a close-up of the door is required after making sure all the tasks have been
completed and bought off including the ok to close door stamp by an inspector.
EOs: Engineering orders are tasks that are originally raised from the manufacturer for
modifications and/or inspection to provide data on the system condition, some other
EOs are accomplished based on historical findings. Some of these EOs are labeled as
phases.
On the other hand, the main processes are often routine tasks such as the oil change,
filters cleaning, fuel valves inspection, leakage check, and operational performance
testing.
First, the entity (APU and EOs) will enter the system through the create module and
be assigned with “Entity Type” named APU and a picture of a blue engine in the
“Assign Module.” These entities will go through processing and passes a “Duplicate”
block to generate a duplicate of the APU for the EO’s segment. One entity passes to
the upper processes segment and the other one to the lower processes segment (parallel
Finally, the original entity and the two duplicated entities will be released through the
“Group” block, which may leave the system without batching. The simulation
termination rule was used during the last process via the Run/set/up window expressed
stops.
63
Figure 3.15 APU and EO’s Model.
64
Figure 3.17 APU Baroscopic Process.
Figure 3.18 APU and EO’s Model Housekeeping & returns all tools Process.
65
Figure 3.19 APU and EO’s Model Group Block.
Model validation is the lengthiest step of modeling [3], and as a user of the system for
more than ten years. It is found that the outputs (dynamic statistics) were representing
the actual system with an average total time and waiting time which may vary
depending on delays and some other uncontrollable factors. However, the variability
was accounted for in this modeling where the uniform distribution was utilized to
estimate all potential times between the minimum and maximum values with- of 20%
A 100 replication was the optimum number to test the cost calculation range from
50,000 (SR) half widths to 35,000 (SR) with 95% Confidence. First, 10 replications
66
were performed. Then, the 10 different output results of the total cost (minimum,
maximum, and half widths) were analyzed for their descriptive statistics (actual cost
Moreover, two formulas were applied to develop (h): the desired half-width with a
95% confidence interval and depending on the (h node): the actual half width from the
approximation. The first approximation may allow for a higher value of (n) because
the student t distribution value was used rather than the z value.
Table 3.6 APU and EOs Model Ten Replications Single Resource Total Cost.
Finally, a second approximation was performed to estimate (n) utilizing (h node) value
as follow:
67
10*((76,854.57^2) / (35000^2)) = 50 replications. Therefore, 50 replications were
performed to achieve the desired goal of 35,000 (SR) total cost half-width (the initial
half-width cost with one replication (h)) with a confidence interval of a 95% (Table
3.6).
The 747-400's glass cockpit features CRT displays that show flight instrumentation
along with engine indication and crew alerting system (EICAS) diagnostics. The flight
engineer station on the previous 747 classic models was eliminated, and the new
displays and simplified layout resulted in a 75% reduction of switches, lights, and
Computer (FMC) which assists pilots in calculating optimal altitudes and routes along
troubleshooting tasks.
The redesigned 747-400 interior features new cabin sidewalls, heat-resistant phenolic
glass, carbon composite paneling, and larger storage bins. An enhanced in-flight
system. Eight-bunk overhead crew rest is installed above the aft cabin, while a second
crew rest area is located on the upper deck behind the cockpit for flight crew use.
Cabin department processes are somewhat identical and performed in series. Three
processes are not identical between the three-cabin crews which are galley
68
maintenance for crew 1, canted pressure deck area for crew 2, and the crew rest area
for crew 3. Each process has its time needed and the allocated manpower. The cockpit
compartment is also part of the cabin department; however, the cockpit is handled by
a single technician who works only the morning shift and does all the routine tasks
(Figure 3.20).
The ACFT cabin is divided into Zones, A through F. A and B zones are combined into
As shown in Figure 3.23, Zone 1 is the interior from the front side of the aircraft until
the second entry doors of the first and business classes including the upper deck and
69
excluding the cockpit compartment. Zone 2 starts at the end of Zone 1 until the middle
area of the aircraft cabin, Zone 3 starts at the end of Zone 2 until the backside of the
aircraft called the aft pressure bulkhead. All zones will be combined into one model
with the assignment of entities as follows: Zones 1, 2, and 3 are identical; however, in
the cabin model some processes are not identical and will differ from one Zone to
differentiate between these processes with their time, and their assigned technicians
were selected accordingly. Also, a “Branch” module (Figures 3.24 and 3.25) was
added to decide where a specified zone process will be seized next to its correct process
module. For example, the task of opening up each zone will consume a different time,
so once the entity “zone 1” arrives at the “Branch” module, it will direct the resources
to open up Zone 1 by the decision expression (IF (Entity. Type == Zone 1)) condition,
This entity will then be processed for open up and after that will be sent to a seized-
“Branch” module which is not like the previous branch module but to branch the
entities (zones) by matching expression of the assignment module earlier with entity
variable “Index + 1”, so once the entity is in the branching module, the entities will
be branched into three sets of series of processes until it arrives at the close-up
module. Nine technicians were assigned to Zones 1, 2, and 3 and were utilized inside
the system only for their specific Zone by the propriety of the Set element that allowed
selecting a “specific member” rule in which to assign each of the nine technicians to
their proper set of Zone. The model was validated by looking at the technicians’
numbers seized throughout the complete check. Additionally, the technicians were
70
located in a pool (resources and members of a resource set); whenever all zones were
required the same process, the selection was through a specific member from the
resources set, and whenever the process is different for an intended zone, the selection
will be from the resources element. Moreover, for the three different processes that
are in a sub-model (nonidentical tasks each of which is related to a different zone), the
technicians were assigned to seize that process once they were available each of which
This model simulated the cabin department and represented its real system with the
1- C1T1, C2T1, and C3T1, example: (Crew 1 Team 1, handling filters change and
2- C1T2, C2T2, and C3T2, example: (Crew 1 Team 2, handling non-routine cards
3- C1T3, C2T3, and C3T3, example: (Crew 1 Team 3, handling the remaining
examples (Figure 3.28) are also applicable for crew 2 and crew 3 (identical
The “assign” module was added to allocate resources when two resources are
performing two different assignments they will not wait for each other. For example,
Terminating Rule was set by an expression at the run/ set/up window to stop the
simulation when all processes were accomplished and no entities (zones) were seized
71
Cost of resources was associated in the model when being busy or idle. SV MRO
technicians' wages were around 125 (SR) per busy or idle hour. Other outsourced
contracted technicians' wages were around 30 (SR) per busy or idle hour. Those
cabin department.
Finally, the cockpit model was modeled to include the cockpit compartment The model
contained a series of processes from the time an entity (cockpit) enters the system until
disposal after the final inspection stage by an inspector (Figures 3.21 and 3.22).
72
Figure 3.22 Cockpit Process.
73
Figure 3.24 Cabin Model (Zones) Branch Block.
74
Figure 3.26 Cabin Model (Zones) Sub-Model for Different Processes.
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3.4.3 Cabin Model Verification and Validation
Model validation is the lengthiest step of modeling [3], and as a user of the system for
more than ten years. It is found that the outputs (dynamic statistics) were representing
the actual system with an average total time and waiting time which may vary
depending on delays and some other uncontrollable factors. However, the variability
was accounted for in this modeling where the uniform distribution was utilized to
estimate all potential times between the minimum and maximum values with- of 20%
This model was tested for bugs and undefined cells which indicated that the model was
ready to simulate the maintenance processes of aircraft zones and routine tasks. First,
the model was run with only one replicate for each zone independently to make sure
that each zone was independent of its logic. The simulation results were indicative of
An adequate number of replications was selected with a 95% confidence interval for
calculated cost and at the same time to avoid skewed total time. A 100 replications
were the optimum number that would produce the total cost range and reduce it from
6461.27 (SR) half widths to 1500 (SR) with 95% confidence interval half widths
(Table 3.7). An educated guess of 10 replications was initially selected. Then, the 10
different output results of the total cost (minimum, maximum, and half widths) were
analyzed for their descriptive statistics (actual cost matched the 10 replication output).
Moreover, two formulas were applied to develop (h): the desired half-width with a
95% confidence interval and depending on the (h node): the actual half width from the
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/ (h^2)) as follow: 10*((4,826.31^2) / (1500^2)) = 103.5 replications as a first
approximation. The first approximation may allow for a higher value of (n) because
the student t distribution value was used rather than the z value.
Finally, a second approximation was performed to estimate (n) utilizing (h node) value
as follow:
were performed to achieve the desired goal of 1500 (SR) total cost half-width (the
initial half-width cost with one replication (h)) with a confidence interval of a 95%.
Table 3.7 Cabin Model Ten Replications Single Resource Total Cost.
landing gears with the exclusion of the aircraft propulsion system. Airframe design is
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Each task should be performed under the rules and regulations authorized by Federal
Aviation Authority.
One of the biggest departments in SV MRO is the Airframe Section. The airframe
section covers almost 45% of the “C” check maintenance processes which utilize
approximately 20% of the ATA (Air Transport Association) chapters which are used
The airframe department maintenance process and routine tasks are not identical. Each
systems, landing gears and wheels, hydraulic systems, fuel systems, cargo systems,
primary and secondary flight controls rigging, and cockpit windows and windshield.
Therefore, assigning the manpower is not an easy task and changing assignments will
often is a challenging experience for airframe supervisors. Each process has a standard
time which was modeled accordingly after model verification and validation. A
simulation of the actual system was conducted to evaluate the nine airframe areas'
average time, waiting time, technicians’ utilization, and system total time.
1- Area 7: aircraft left-wing including all the components installed except engines
2- Main landing gear wheel well areas and air-conditioning system at the aircraft
belly area,
3- Engineering orders are also assigned by area and each crew has the task of EOs
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4- Area 9: the entire exterior areas of the fuselage including the forward and aft
fairings,
5- Area 10: the empennage of the aircraft namely vertical and horizontal
79
Figure 3.30 Airframe System Crew # 2 Schematic Diagram.
Each diagram above represents an airframe crew that is responsible for three of the
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3.5.2 Airframe Department “C” Check Maintenance Simulation Model
The airframe section was modeled as the main entity; however, it was broken into
areas (e.g., left-wing area #7, and it was performed by crew #1). Crew 1 has 6
technicians each two technicians performed one set of processes in series (i.e., area 7,
main landing gear wheel well, air-conditioning bays, and EOs). Also, Crew 2 has 6
technicians each two technicians performed one set of processes in series (i.e., area 9,
area 10, forward cargo compartment with its EOs). Crew 3 has 6 technicians each two
technicians performed one set of processes in series (i.e., area 8, aft cargo compartment
with its EOs, bulk cargo, and outflow valve compartments). Certain processes will not
Crew 1 is scheduled to arrive morning shift at the SV MRO hangar and will continue
to arrive during the same shift for two consecutive weeks until shift change is due to
swing to the night shift. Crew 2 also changes shift from afternoon shift to morning
shift as well as crew 3 from night shift to afternoon shift. All scheduling rules were
selected to be “pre-empting.”
Nine entities (areas) will enter the simulation system through the “create” module at
time zero and the maximum arrival of entities will be = 1. “Assign” module will be
available to assign airframes areas (entities) = “index + 1” with an attribute for the
type of area (entity) of the nine types associated unique pictures. A “branch” block
was then used to branch every three areas into a sub-model having three entrances and
exits points with a decision feature that allows branching (e.g., Entity.Type == Area
7). Then, the identified entity will enter its specified branch to its sub-model entry
point. Three “sub-models” will be available each of which will represent one of the
three airframe crews (manpower). The first two technicians from crew 1 will be
available to start the sub-model processes in series (area 7) until they complete all the
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procedures, routine, non-routine, and close up required panels then the entity will be
accomplished by a “terminating condition” at the main model frame. The rule was
modeled by a variable that will be activated after each sub-model with the respective
area (==completed + 1). Each area finishes through the termination“assign” module
completed == 9. Thus, when 9 entity or area passes through the second “assign”
module the simulation run will stop and the last entity that leaves the system will be
Crew 1 also has two other sets of two technicians entering the same sub-model for
their respective assignments within that area (i.e., main wheel well and EOs).
Crew 2 will follow the same logic as Crew 1 in the same simulation model but crew 2
will be entering the second sub-model instead of the first sub-model. Two technicians
out of six technicians will be assigned to each section of the three areas (i.e., area 9,
area 10, and the forward cargo compartment). Crew 3 will follow the same logic as
crew 1 and crew 2 in the same simulation model but crew 3 will be entering the third
sub-model instead of the first or second sub-model. Two technicians out of six
technicians will be assigned to each section of the three areas (i.e., area 8, aft cargo,
Furthermore, every two technicians will be working in parallel and therefore, the three
crews will be working simultaneously each with its technicians' assigned schedule for
Finally, equipment failure was added to the simulation model for 8-hours per day based
time, and another scenario was simulated for 24-hour based time per day. This attempt
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was modeled to check on model validation by comparing the simulation outputs
(Chapter 4).
83
Figure 3.34 Airframe Sub-Model Crew # 2 Activities.
84
Figure 3.36 Airframe Model Branch Block.
85
Figure 3.38 Airframe Model Brake Assembly Process.
86
Figure 3.40 Airframe Model Run/Set/Up Window.
Model validation is the lengthiest step of modeling [3], and as a user of the system for
more than ten years. It is found that the outputs (dynamic statistics) were representing
the actual system with an average total time and waiting time which may vary
depending on delays and some other uncontrollable factors. However, the variability
was accounted for in this modeling where the uniform distribution was utilized to
estimate all potential times between the minimum and maximum values with- of 20%
The nine areas were modeled for 8 – hour based time per day at the same time for 24
– based hour days per day. Then, it was compared with the ACFT complete model in
section 3.7, simulation results were satisfactory with some statistical variability due to
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uniform distribution selected with + 20% for the maximum value and – 20% for the
minimum value to reflect the real-world processing variability. Also, the model was
validated by utilizing a scenario of equipment failure that was associated with the
model running for 8 – hours based time, then, for 24 – hours based time. Simulation
comparing the two simulations' actual systems output and the scenario output.
An adequate number of replications was selected with a 95% confidence interval for
calculated cost and at the same time to avoid skewed total time. A 100 replications
were the optimum number that would produce the total cost range and reduce it from
8739.76 (SR) half widths to 1500 (SR) with 95% confidence interval half widths
(Table 3.8). An educated guess of 10 replications was initially selected. Then, the 10
different output results of the total cost (minimum, maximum, and half widths) were
analyzed for their descriptive statistics (actual cost matched the 10 replication output).
Moreover, two formulas were applied to develop (h): the desired half-width with a
95% confidence interval and depending on the (h node): the actual half width from the
approximation. The first approximation may allow for a higher value of (n) because
the student t distribution value was used rather than the z value.
Finally, a second approximation was performed to estimate (n) utilizing (h node) value
as follow:
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10*((3159.448^2) / (1500^2)) = 44.3 replications. Therefore, 45 replications were
performed to achieve the desired goal of 1500 (SR) total cost half-width (the initial
half-width cost with one replication (h)) with a confidence interval of a 95%.
Table 3.8 Airframe Model Ten Replications Single Resource Total Cost.
The term avionics is a portmanteau of the words aviation and electronics. Avionics is
the electronic system used on aircraft (e.g., artificial satellites and spacecraft). Avionic
systems, and hundreds of systems that are fitted to the aircraft to perform specific
complicated as the tactical system for an airborne early warning platform or even a
The avionics department at SV MRO is one of the most important departments among
the entire fleet because most of the failures in several systems may cause a catastrophe.
Nowadays, technology has boomed widely especially in aircraft so most of the systems
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are incorporated with avionics-related components/devices that so-called “fly by
wire.”
At SV MRO, this particular department has eight electricians a shift and they are
distributed among the wide-body hangars (i.e., B747, B777, MD-11, and Airbus
A330). Normally, two technicians per shift are assigned to each model. The avionics
electricians are responsible for various systems such as engines, cabin, airframe, and
cockpit. The morning shift’s crew is assigned to the powerplant section, the afternoon
shift’s crew is assigned to the cabin, and cockpit, and the night shift’s crew is assigned
to the fuselage, empennage, and fuel system. The scheduling pattern organizes the
waiting until the responsible shift is available. In some urgent cases, rarely the
Thus, there are three major branches (segments of processes) for the avionics
department as follows:
2- Main cabin in areas 5 and 6. Also, are the cockpit compartment (flight crew
compartment).
3- Airframe in areas 7, 8, 9, and 10 which comprise the wings (area 7 and 8),
exterior fuselage, all three cargo compartments (area 9), and the empennage in
directives (ADs) and these items will vary from one check to another, therefore,
variability of the statistics output was necessary to mimic maintenance check start (i.e.,
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Avionics processes are often non-routine maintenance and mainly may be referred to
routine maintenance task such as measuring a fuel pump resistance or reading power
precedence in a routine maintenance task. EOs and ADs are considered to be routine
tasks and often will consume most of the scheduled time followed by the NRCs.
As an actual system for this particular aircraft model, crew 1 is scheduled for the
morning shift and is responsible for all engine routine tasks. Crew 2 is scheduled for
the cabin and cockpit areas during the second shift (afternoon). Crew 3 is mainly
scheduled for the airframe areas and joint cards during the night shift. Each of the
processes shown in the schematic diagram 3.41 contains many procedures and steps,
and for the sake of simplification were added up from 113 sub-processes in which to
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represent the actual model. For example, a process that takes 109 hours performed by
a single resource will consume half or little more than half the time if it was executed
First, the entities (avionics areas) will enter the system as a single entity through a
“create” module and this single entity will arrive at an “assign” module for the entity
type and picture identification. Then, it is duplicated into three entities at the
“duplicate” block, each of which entity will go through a series of processes and sub-
After that, the three entities (avionics areas) are batched permanently in a “combine”
block, and a new entity will be created and other entities will be disposed at the
“dispose” module and will not be reintroduced in the system, this is one feature of the
the “combine” block. The simulation will stop once the entity Number.Out of the last
process of each segment == 1 and this expression was defined by the “terminating
The avionics resources will be in a pool available to be assigned fairly, with two
The maintenance cost formula was used to address the manpower cost and the lost
revenue. The first one is to visualize the lost revenue (i.e., aircraft on ground cost). The
other cost of interest was the employees' salary and it was recorded for each electrician
per hour, it was SR 80 per hour for the junior electrician and SR 125 per hour for the
senior electrician. The formula was computed as follows: (the resources pay rates per
hour (125+80 * 24/8 multiplied by the average total time) + (the lost net revenue (SR
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15,000) multiplied by the average total time multiplied by 0.667 (16 / 24 to convert
93
Figure 3.44 Avionics Model APU Test on Process Module.
94
Figure 3.46 Avionics Model Run / Set / Up Window.
An adequate number of replications was selected with a 95% confidence interval for
calculated cost and at the same time to avoid skewed total time. A 100 replications
were the optimum number that would produce the total cost range and reduce it from
60,000 (SR) half widths to 34,000 (SR) with 95% confidence interval half widths
(Table 3.9). An educated guess of 10 replications was initially selected. Then, the 10
different output results of the total cost (minimum, maximum, and half widths) were
analyzed for their descriptive statistics (actual cost matched the 10 replication output).
Moreover, two formulas were applied to develop (h): the desired half-width with a
95% confidence interval and depending on the (h node): the actual half width from the
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ten replications, (n): number of replications = 10 replications * ((standard deviation^2)
approximation. The first approximation may allow for a higher value of (n) because
the student t distribution value was used rather than the z value.
Table 3.9 Avionics Model Ten Replications Single Resource Total Cost.
Finally, a second approximation was performed to estimate (n) utilizing (h node) value
as follow:
performed to achieve the desired goal of 34,000 (SR) total cost half-width (the initial
half-width cost with one replication (h)) with a confidence interval of a 95%. The
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3.7 Aircraft Complete “C” Check Maintenance Simulation Model
The four major departments (i.e., powerplant, cabin, airframe, and avionics) were
maintenance simulation model. Validation was successful after many replications that
were attempted and simulated with a thorough review of the simulation outputs
This model starts with an entity, B747- 400 aircraft, that was created through the
“create” module to enter the simulation model. This entity will have the aircraft
which to generate a copied entity of the same aircraft traveling for each sub-model
within the simulation model that will be processed in parallel throughout each
department. Each department sub-model will execute the copied entity which will
complete all the required processes and then wait in a “hold” module queue until all
other copied entities completed their processes and then released these copied entities
at once. Then, the original entity, B747- 400 aircraft, will be disposed to the top view
“dispose” module carried with all the statistical data from each department, unlike the
internal duplicated entities (aircraft copies) that were disposed inside the sub-model
and won’t show in the top view. Furthermore, each of which original entities (four
departments) will go through an “assign” module at the top view for the simulation
variable is matched through the Run/Set/Up window at the terminating entry icon and
department == 4 is met.
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Each sub-model has the previously described model as when it was modeled
independently and reads the same measures with some statistical variability.
The powerplant department sub-model has two sub-models each of which has its
model (APU and EOs) and (engines). Each of these two models was combined in the
complete model with no changes in their elements and will be disposed inside the sub-
model after their entities leave to arrive in the “assign” module. A variable counter
was created to the desired number of disposed entities == 6 (i.e., 4 engines, APU, and
EOs). Then, the original entity that represented the powerplant department will then
be disposed, but at the top view and this is done by a condition in the “hold” module
The cabin department sub-model has two models within the department sub-model
(cockpit and cabin). Each of these two models was combined in the complete model
with no changes in their elements and will be disposed inside the sub-model after their
entities leave to arrive in the “assign” module. A variable counter was created to the
desired number of disposed entities == 2 (i.e., cockpit and cabin). Then, the original
entity that represented the cabin department will then be disposed, but at the top view
and this is done by a condition in the “hold” module (if processing entities disposed
represented the shift for each crew (i.e., crew 1, crew 2, and crew 3). Also, the airframe
model contains 9 duplicated entities that will be assigned based on the “branch”
module based on what crew (shift) performs that task. The airframe model was
combined in the complete model with no changes in its elements and will be disposed
inside the sub-model after their 9 entities leave to arrive in the “assign” module. A
variable counter was created to the desired number of disposed entities == 9 (Figure
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3.32). Then, the original entity that represented the airframe department will then be
disposed, but at the top view and this is done by a condition in the “hold” module (if
The avionics department sub-model has the department model at the top view
(Figure 3.47). One entity entered the system and then was duplicated to three entities
to represent the three crews within the avionics department. The powerplant-related
with their unique pictures will be disposed inside the sub-model after the completion
of processes and the original entity then will be released from the “hold” module queue
Aircraft is Out Of Service (O.O.S) and arrived in the hangar area will trigger the
simulation to start until it is released from the hangar and not necessarily it is
99
Figure 3.48 ACFT Complete Model Create Module.
100
Figure 3.51 ACFT Complete Model Airframe Department Sub Model.
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Chapter IV
4.1 Introduction
Simulation output for each of the four departments and the complete model was
presented and discussed. Also, demonstration of each model for important statistical
outputs (i.e., average process time, average waiting time, manpower utilization
average cost, and lost revenues) for each entity were presented and discussed.
The difference between actual and simulated results existed due to the variability of
the uniform distribution which was utilized with + or – 20% of the average time of an
engine process. Also, the variability was reduced when uniform distribution was used
with less than + or - 20% of the average time of an engine process. This calculation
was also utilized to confirm the model validity (Table 2.2 and Table 3.2)
The manufacturer engine maintenance total process time was almost half the SV MRO
process time (91.93 hours – 186.38 hours / 91.93 hours). This shows the excessive
time SV MRO consumes to maintain an engine due to wait time. Simulation results
and actual collected data indicated the stability of the model; totals showed similarities
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in the engine maintenance value-added hours and other processing times such as
inspection.
The “C” check maintenance average total time comes from operations, inspections,
The value-added hours were maintenance activity tasks and inspection while the wait
time was a waste due to improper scheduling and lack of resource utilization, which
Engine 1 and Engine 2 were performed for an 8-hour shift per day and for the
remaining time of the day (16-hour) the engines were free of technicians (idle), see
section 3.3.3.
All four engines were being performed in parallel which was why the total time of
maintaining one engine represents the total time of completing all engine maintenance
for the powerplant department. Therefore, the longest time to complete the
maintenance of an engine was considered as the total time to complete the maintenance
for all four engines and to be the total ground time that the aircraft spends in the SV
APU and Engineering Orders (EOs) tasks were performed by crew 3 while engines #
1 and # 2 were performed by crew 1 and engines # 3 and # 4 were performed by crew
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Also from the simulation results, the EOs segment showed a higher value-added time
for both maintenance processes and inspections activities than APU, however, longer
wait times were observed. APU was performed by two technicians and EOs were
The EOs was recording very close average total time like engine #3.
allocation of pay among busy costs. This is not accurate because the idle cost was a
result of the calculation that was considered as inactivity rather than idleness.
Therefore, technicians’ inactive times must be associated and calculated to obtain the
adequate idle cost of each technician to indicate the accurate allocation of the total
cost. This is out of the study scope and the total cost was verified to be accurate for
calculating the total ground time cost or the SV MRO lost revenue with the addition
of the inactive time that was considered idle time (Table 4.3).
As mentioned earlier, the longest total time of engine maintenance will be considered
as the total time for the powerplant department associated with its total cost which will
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Lost revenue is the airline maintenance ground time cost. An hour of maintenance
means the aircraft was not utilized for an hour flight and that net revenue could be
generated from such an hour flight which was estimated to be 10,000 SR.
Table 4.3 PowerPlant Technicians Cost (SR) Based on Longest Time (Hours).
Entity AVG Total Hours Maint. Cost Insp. Cost Maint. + Insp. Cost
Engine 1 661.31 135,076.55 1521 136597.55
Engine 2 660.11 135,623.90 1532 137155.9
Engine 3 702.93 148,087.90 1517 149604.9
Engine 4 701.92 148,914.05 1525 150439.05
EOs 699.13 143,322.49 5553 148,875.49
APU 541.77 111,062.02 3915 114977.02
Longest AVG Total Cost Total Cost Technicians Total Cost
702.93 822,086.91 15,563 837,649.91
Engine # 3 had the longest average ground total time during maintenance and
Thus, both collected costs will be added and the results show more than 7 million, and
Table 4.4 PowerPlant Lost Revenue (SR) Based on Longest Time (Hours).
Longest AVG Total Standard Net Revenue (SR) ACFT Total Lost
Entity
Hours per Hour Revenue (SR)
Engine 3 702.93 10,000 7,029,300
The cabin department has four zones. Cockpit, Forward (zone 1), middle (zone 2), and
aft (zone 3). The cockpit zone is performed during the “C” check maintenance by a
single technician and the average total time of all cockpit processes was completed on
average in about 741.37 hours. Zone 2 represented the longest time zone 2 because it
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Table 4.5 Cabin Department Simulation Results.
inspection average hours. This wait time represented the periods that no technician
was performing maintenance and the break time represented the idle time. Both of
these hours were non-value-added hours. The long duration besides the break time was
the 16 hours per day that each zone is free from the responsible crew or technicians.
In another word, the assignment was to occupy one zone per shift. Crew 1 is assigned
For example crew 1 is working on the morning shift and only maintains zone 1, crew
2, and 3 in other shifts respectively. Zone 1 has to wait 16 hours (second and third
shifts) or until crew 1 arrives at the schedule again the next morning (first shift).
This pattern of work on maintaining these zones accumulate a large wait time and this
The cabin department consumes around 33.3% of busy time. At the same time, the
cabin department completes all processes last or after the airframe department has
It was also apparent that the airframe completes last more often than the cabin and take
the representation of the aircraft delay during the 100 simulation replications.
One more comparison between the cabin and other departments is that the inspection
time was much larger. This is due to the high number of emergency equipment, many
seats, numerous parts and control modules, and also because of the avionics shared
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activities in the cockpit zone. Zone 2 often completes last and that is because the
afternoon shift has more break times and also because the cabin department is assigned
to a fixed shift, unlike other departments they swing every two weeks (morning,
Table 4.6 Cabin Technicians Cost (SR) Based on Longest Time (Hours).
Entity AVG Total Hours Maint. Cost Insp. Cost Maint. + Insp. Cost
Cockpit 741.37 96,378.72 5,508 101,886.72
Zone 1 614.78 245,913.98 6,989.06 252,903.04
Zone 2 799.46 319,783.89 9,553.60 329,337.49
Zone 3 799.46 319,783.89 7,538.32 327,322.21
Maint. Total Insp. Total Technicians Total
Longest AVG
Cost Cost Cost
799.46 981,860.49 29,588.98 1,011,449.46
Nine technicians per crew per zone with scheduled utilization of around 30% – 40%
average. The cost of the technicians in the other zones was less because 70% of their
technicians were contractors with cheaper pay rates ranging from 30 - 35 (SR) per hour
per technician. Other costs were recognized during the aircraft's ground time or lost
revenue.
Table 4.7 Cabin Lost Revenue Cost (SR) Based on Longest Time (Hours).
The total cost for technicians’ costs and the lost revenue costs were approximately
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4.4 Airframe Department Results and Discussion
The airframe department area's average total maintenance time varies depending on
the amount of the non-routine tasks. These total times include maintenance and
inspection value-added times plus the wait time for each area.
The forward cargo compartment as an area of the airframe department consumes the
longest maintenance time and the longest total time. Forward cargo wait time is 595.95
hours and this number is slightly higher than the aft cargo compartment area.
Logically, the longest total time is considered for the entire airframe department. This
shows that the airframe department consumes around 805 hours when the nonvalue
Each area of the airframe department has two technicians to perform the tasks. Crew
1 has 6 technicians assigned among 3 teams, each team has two technicians per area.
Therefore, the first three areas are crew 1 responsibility. Crew 2 performs the middle
three areas. Crew 3 handles the last three areas (Table 4.8). Utilization of each resource
(technician) was within 60 - 70% over their schedule times. Idle times results were
minimum of 7% because the rest of the percentage is considered the inactive time of a
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Table 4.9 Air frame Technicians Cost (SR) Based on Longest Time (Hours).
AVG Total
Entity Maint. Cost Insp. Cost Maint. + Insp. Cost
Hours
1- (area 7) 747.28 153,192.27 27,450 180,642.27
2- (main Wheel Well) 638.85 130,963.83 24,765 155,728.83
3- (engineering orders) 740.96 151,896.41 26,934 178,830.41
4- (area 9) 689.94 141,438.66 25,054 166,492.66
5- (area 10) 631.78 129,515.60 24,954 154,469.60
6- (forward cargo) 805.67 165,161.94 32,457 197,618.94
7- (area 8) 797.65 163,518.60 30,751 194,269.60
8- (aft cargo) 780.81 160,066.34 30,813 190,879.34
9- (bulk cargo) 643.69 131,957.04 24,844 156,801.04
Technicians Total
Longest AVG Total Cost Total Cost
Cost
805.67 1,486,461.15 248,022 1,734,483.15
The utilization efficacy influenced the cost results because of the inactive state of a
technician as idle time was considered in the payroll. Costs were calculated for both
inactive state and idle time as well as the busy time cost of the technician. Note that
total costs also were considered for the longest average total time (the department
maintenance finishing time) and were multiplied by each technician's hourly pay rate.
Table 4.10 Air frame Lost Revenue Cost (SR) Based on Longest Time (Hours).
Another cost that was considered other than the technicians’ costs is the airframe areas
costs. This cost represents the aircraft's wait time or the ground time during
maintenance or the aircraft lost revenue. Lost revenue costs are very important because
each hour the aircraft is in operations will earn 10,000 SR per hour as net revenue.
This 10,000 SR was multiplied by the total process time of the longest area. The wait
time of the airframe represented 2/3 of the department's total process time. This is a
very large proportion when comparing the lost revenue with the technicians’ costs, lost
revenue cost was around 75% of the total costs of the airframe department.
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Two scenarios were modeled to evaluate the massive amount of assignments that will
wait for equipment failures. The “as-is” scenario yields in terms of time, some
interruptions were caused by many equipment failures of total time 272 hours and 59
hours of wait time. This is representing 59/8 = 7 shifts or days that were wasted in wait
time and 272/8 = 34 shifts per crew on average for the airframe (entity) total time.
Moreover, 7 shifts of wait time reflected directly to the total time and the cause was
the equipment failure. Creating a modified model that reduces equipment and tools
idle time, the airframe department may be ahead of all other specialties because many
of the airframe department tasks are removing and reinstalling parts rather than
Therefore, reducing equipment failure might help achieve this study’s objectives. As
correct handling of tools before and after use had reflected in simulating the modified
model to make the 272 hours total time 258 hours, which is equal to around 32 shifts
or days and that was reported from crew 2, afternoon shift. The reduction of time
(improvement) was around 2 days, which was statistically not significant (P = 0.07).
As mentioned above these results were manipulated for the simulation modeling
validation process. The investigation of the model showed that the equipment was not
the main factor for the excessive wasted time, the entity wait time (entity is waiting
for two consecutive shifts for its seizing turn) was the noticeable bottleneck. If six
crews were assigned at different times or overlapping, this may show significant
lost revenue.
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Table 4.11 Airframe Improvement Trial Simulation Results, 8 hours per day for
Validation Confirmation.
The airframe model showed validity by comparing results between different based
time modeling (8-hr per day and 24-hr per day). This model was valid and was
Now, the airframe department uses equipment more than other departments. Failure of
equipment was simulated and remodeled to optimize one by reducing failure mean
times of the uniform distribution. This optimization of airframe time was only a day
or two shorter, therefore, the wait time (areas inactivity) represented 2/3 of the total
time during all processes of the airframe department. 8 hours the crew is processing
and 16 hours the areas were waiting for their technicians to be performing again.
Avionics Crew 1, 2, and 3 perform in parallel on three different segments of tasks and
111
Crew 1 and crew 3 perform engines electronics and airframe areas electronics,
respectively. The airframe areas for the avionics technicians consume more value-
added or maintenance time which results in a more average total time of 625 hours.
Crew 2 results from the simulation showed more average time spent in the inspections
hours compared to crew 1 and 2, even though, crew 2 wait time was less than crew 1
and crew 2. Maintenance processes and value-added inspection average hours plus the
average wait time equals the average total time for each crew. The longest in the
avionics department considered the average total time for all crews. The avionics
department consumes around 26 days’ average time. This average comes from the
longest crew takes to finish the processes of crew 3 responsible areas. Comparing crew
2 processes value-added maintenance time or total crew average time, it was less than
both crew1 and crew 3. This means that crew 1 and crew 3 were able to support crew
The cost of a busy technician represented the average value-added hours on activities
either for the inspection team or the maintenance personnel. Idle cost of technician and
inspector was represented by the break time and may include the inactive times as well.
Correct technicians’ cost was calculated for the department time consumed on
maintenance time. The technician's hourly pay rate was multiplied by the longest total
average hour. Therefore, the avionics technicians’ total cost needs the inactive state
112
cost for each technician to be added up to the busy and idle time, just like all previous
departments. Frequency statistics were used to confirm the percentage of the inactive
during the tasks. Juniors were efficiently utilized because they were assigned
Moreover, the cost of labor was combined with aircraft being on the ground cost. This
cost was called a lost revenue cost and it represented a large amount of approximately
Table 4.14 Avionics Department Technicians and Lost Revenue Cost (SR)
The results shown in Table 4.15 were stable, which confirms the validity of each
previous model. This model adds the department statistics for the average wait time
and average total time. The last department to complete their tasks represented the
113
Each department collected had its statistic for average wait hours and average total
hours. However, the time may be different because the department collects the average
of the last areas’ average time, which represented an average of the average).
Department's average total hours was very similar to the average total hours of the last
The cabin department maintenance processes consumed a similar time when compared
with the airframe department and in some replicates, the cabin department was the last
to finish and represented the aircraft's average total time. The aircraft's overall cost
may be collected from previous models except for the cost of the resources because
the last department that completes the maintenance tasks represents all departments in
114
terms of average total time. This actually will increase the resources cost slightly due
Also, the resource utilization of some departments was different. Avionics, APU, and
cabin zone 1 recorded less utilization than when their maintenance tasks were
simulated individually. This was expected because the terminating condition or the
replication length of the simulation run did not stop until all departments called for
“hands off.” Therefore, departments that have already accomplished the tasks and their
technicians were idle. This was true and once again, this represented the actual life
scenario at the SV MRO maintenance 747 hangars and assures model validity as well.
Lost revenue cost will be calculated from the last department that completed their tasks
Finally, the aircraft 747 -400 consumes at the SV MRO hangar on average 33 – 34
115
Chapter V
5.1 Conclusion
• Maintenance “C” check routines were performed only once a day for 8 hours
shift. No maintenance was performed on the engines during the other two shifts
of the day.
• Engine average total time for maintenance duration was represented by the
longest engine maintenance time. Thus, this was the time that the powerplant
• Engines’ wait time was large and it represented at least two-thirds of the total
• APU and EOs were having two unbalanced segments of processes which
helped APU “C” check procedures to finish ahead of EOs. Also, the EOs
average total time was close to engine #3 average total times. Thus, the EOs
• The cost of the powerplant departments’ technicians was around 837,650 (SR)
116
• Powerplant department technician utilization was at 50% during each shift. The
inactive time showed a high percentage when compared to the idle time where
50% busy state of resources, only 5% idle state, and the rest are the inactivity
• The afternoon shift crew consumes more breaks due to prayer times. This
makes the afternoon shift less productive when compared to other shifts.
• The cabin department processes were performed in a single shift each. This is
why the wait time was accumulated and resulted in 22 days of lost time for the
cabin zones.
• The average total time of the cabin department was 33 days. However, the
actual maintenance process average time was only 10 days to complete all
maintenance tasks for all zones. This is because a single shift was utilized for
each zone.
• Zone 2 in the cabin department was the zone that consumed the longest time
afternoon shift. Since the afternoon shift had an excessive amount of breaks,
• Zone 2 in the cabin department was consuming a similar time to the forward
cargo compartment in the airframe department. This indicated that these two
• The cost of the cabin department’s technicians was less compared to other
departments, but the lost revenue cost was still as high as the airframe lost
revenue cost.
• One important note to mention is that the cabin department had more routine
and non-routine tasks and activities when compared to all other departments.
117
• Airframe consumes extended wait times and that was directly reflected in the
average total time of the whole department. Also, it was found that the airframe
department represented the whole aircraft's average total time because it was
• The cabin department also represented the aircraft's average total time in many
of the replications over 100 simulation runs. This indicated that both the
airframe and cabin departments were the last two departments that completed
the maintenance check. However, the airframe department was the last one that
• Costs of the Airframe departments’ technicians were only 25% of the total cost
and the lost revenue cost of the airframe areas indicated the majority of the
• Also, the afternoon shift accumulated wait times more than other shifts because
of the excessive breaks, but still was a small proportion of the total wait cost
recorded.
• Forward cargo and aft cargo were the two areas of the airframe department that
could be nominated for the longest time. Though, 50% of the time the forward
inspection and maintenance processes which were only 1/3 of the 26 days. The
remaining times were waiting times and 80% of these waits were a waste of
time that was driven by areas not being maintained waiting for a resource(s).
118
• In the avionics department, crew utilization between senior and junior
efficiently than seniors and that is because when they had their assignments
• The validity of the aircraft model to represent the maintenance “C” check tasks
confirmed.
• Aircraft consume on average 33.5 days for more than 8 years (100 months) of
showed 35 days.
significant because 2/3 of the average total time was waiting time.
• The total cost of both technicians and lost revenue were around 12,120,000
(SR).
• Four million of the total cost was for technicians’ salaries during the
• The lost revenue cost was represented as double the technicians' total cost
during the maintenance check. The wait time was indicated to be two-thirds of
the total time in the aircraft complete model for the maintenance “C” check of
the B747 – 400, and in each maintenance department model, the same
119
5.2 Recommendations
• Maintenance routines on all engines may be performed during all shifts of the
day. This means each engine has an assigned team to work on it around the
clock instead of one shift per engine(s). This could be by hiring more
technicians and merging helpers by distributing them on easy jobs like open-
ups and close-ups under senior or lead technicians’ supervision to expedite the
removal process for inspection and the reinstallation process for final
inspections.
• After the APU team completes their tasks, they may join the EOs team,
especially during the last two maintenance processes of the EOs segment. This
may reduce the time of the EOs tasks and activities. This can be called a process
• All cabin department zones should be performed during all shifts during the
day. This means each zone of the cabin zones has an assigned crew instead of
working only one 8 hours shift per day. This may also reduce the workload and
• Since the cabin crew operates on a fixed shift and no swings between crews
exist. The number of operators per shift may be reconsidered especially for the
• The processes and tasks differ from one department’s area to another.
may keep one department’s area's total time of each crew similar to each other
or close enough and this may reduce the department maintenance total time.
120
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[10] Courteney, H. (2001). Safety is no accident. Paper presented at the Royal
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Preventive Maintenance Planning and Production Scheduling for a Single
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(2001), ”A Simulation Model for Aircraft Maintenance and Availability”. In
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[26] SAEI Company Profile issued by the marketing department at the Saudia hangar
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[33] Payal Gupta, Embry-Riddle Aeronautical University, Daytona Beach, (1997),
Simulation Model for Aircraft Line Maintenance Planning.
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type iii.
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Planning And Schedule, 16250 Technology Drive San Diego, CA 92127.
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and Dariusz Ceglarek, Member, IEEE.
Integration of Process-Oriented Tolerance and Maintenance Planning in
Design of Multi station Manufacturing Processes.
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[42] George Nickles, Hector Him, Scott Koenig, Anand Gramopadhye and Brian
Melloy Department of Industrial Engineering Clemson University, (2003), A
Descriptive Model of Aircraft Inspection Activities.
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Professional, 2006). ISBN 978-0-07-337628-8.
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ARENA. Elsevier, Inc., 2007. ISBN 978-0-12-370523-5.
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[51] Daniela Chiocca, Teresa Murino, Liberatina C. Santillo, and Elpidio Romano,
(2013), Scenario Analysis based on simulation models to determine the
efficiency of an Aircraft Industry International Journal of Systems
Applications, Engineering & Development, Issue 5, and Volume 7.
125
Appendix A
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Process
FWD Cargo Blankets Removal 13.0786 0.11 12.0446 13.9987 12.0446 13.9987
FWD Cargo CIC 1.2603 0.03 1.0054 1.4896 1.0054 1.4896
FWD Cargo Non Routine Cards 30.0355 0.21 28.0650 31.9034 28.0650 31.9034
FWD Cargo Routine Cards 16.9148 0.12 16.0120 17.9382 16.0120 17.9382
Galley Lift Maintenance 104.80 0.55 100.04 109.99 100.04 109.99
Heat Exchanger Reinstallation 9.0323 0.12 8.0380 9.9980 8.0380 9.9980
Heat Exchanger Removal 14.8956 0.34 12.0358 17.9590 12.0358 17.9590
HVDR EO 52.6549 0.31 50.0138 54.9478 50.0138 54.9478
Integrated Drive Generator and 12.0412 0.13 10.7717 13.5128 10.0012 13.9990
Routine
Leak Check and Close Up 8.9464 0.12 8.0338 9.9864 8.0338 9.9864
Left Wing Access Panels Close 30.3129 0.23 28.1537 31.9873 28.1537 31.9873
Up
Left Wing Access Panels Open 25.0020 0.11 24.0470 25.9788 24.0470 25.9788
Up
Left Wing Area Rectification 11.9655 0.46 8.1187 15.9984 8.1187 15.9984
Left Wing corrosion Inhibiter 15.8079 0.35 13.1132 18.9420 13.1132 18.9420
Application
Left Wing Hydraulic Filters 2.5297 0.06 2.0063 2.9993 2.0063 2.9993
Left Wing Lubrication 17.9745 0.23 16.0403 19.9025 16.0403 19.9025
Left Wing Non Routine Cards 47.5311 0.29 45.1260 49.9946 45.1260 49.9946
Left Wing Routine Cards 14.5639 0.17 13.0507 15.9987 13.0507 15.9987
Lines Cleaning and Baroscopic 32.3745 0.28 30.0157 34.7949 30.0157 34.7949
Lubrication 2.4688 0.06 2.0058 2.9921 2.0058 2.9921
Non Routine Cards 42.4210 0.29 40.0511 44.9419 40.0511 44.9419
Non Routine Cards 2 47.5749 0.28 45.0282 49.9325 45.0282 49.9325
Non Routine Cards 3 42.2736 0.28 40.1121 44.9766 40.1121 44.9766
Non Routine Cards and 105.01 0.61 100.30 109.97 100.30 109.97
Operational Checks AF Avionics
Non Routine Cards Rectification 30.0615 0.14 28.3475 31.4589 28.0081 31.9899
Nose Landing Gear CIC 1.0217 0.06 0.5148 1.4971 0.5148 1.4971
Nose Landing Gear Lubrication 1.0229 0.05 0.5025 1.4930 0.5025 1.4930
Number 4 Flap Transmission EO 55.2355 0.61 50.0694 59.9226 50.0694 59.9226
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Window Water Service and 1.8046 0.15 0.5235 2.9797 0.5235 2.9797
Routine
Zone 1 Open Up 13.9606 0.24 12.0164 15.9786 12.0164 15.9786
Zone 2 Open Up 13.9954 0.23 12.0758 15.9276 12.0758 15.9276
Zone 3 Open Up 14.0290 0.23 12.0437 15.8912 12.0437 15.8912
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FWD Cargo Blankets Removal 42.8650 1.56 36.5000 53.2500 36.5000 53.2500
FWD Cargo CIC 3.6100 1.35 0.00 16.7500 0.00 16.7500
FWD Cargo Final Inspection 5.9850 1.54 0.00 17.0000 0.00 17.0000
FWD Cargo Inspection 1 3.9572 1.37 0.00 22.6114 0.00 22.6114
FWD Cargo Non Routine Cards 93.3900 1.19 75.0000 109.00 75.0000 109.00
FWD Cargo Pre Inspection 7.9175 1.61 0.00 17.2500 0.00 17.2500
FWD Cargo Routine Cards 53.6500 1.03 38.0000 71.0000 38.0000 71.0000
Galley Lift Maintenance 281.94 2.04 262.50 297.50 262.50 297.50
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Non Routine Cards Rectification 75.0756 0.75 65.0625 83.0625 62.0000 87.5000
Nose Landing Gear CIC 1.6675 0.94 0.00 16.7500 0.00 16.7500
Nose Landing Gear Lubrication 3.6075 1.35 0.00 16.7500 0.00 16.7500
Number 4 Flap Transmission EO 140.86 2.04 123.50 157.75 123.50 157.75
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Window Water Service and 4.8975 1.50 0.00 17.0000 0.00 17.0000
Routine
Zonal Inspection 7.0619 1.69 0.00 21.6730 0.00 21.6730
Zone 1 Open Up 33.9400 1.98 23.5000 45.0000 23.5000 45.0000
Zone 2 Open Up 38.5050 1.48 26.5000 43.5000 26.5000 43.5000
Zone 3 Open Up 41.5850 1.67 33.5000 50.0000 33.5000 50.0000
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FWD Cargo Blankets Removal 55.9436 1.60 48.5446 67.2487 48.5446 67.2487
FWD Cargo CIC 4.8703 1.35 1.0054 18.1408 1.0054 18.1408
FWD Cargo Final Inspection 7.9610 1.57 1.1704 19.7133 1.1704 19.7133
FWD Cargo Inspection 1 4.9588 1.38 0.5372 23.5478 0.5372 23.5478
FWD Cargo Non Routine Cards 123.43 1.28 103.14 140.88 103.14 140.88
FWD Cargo Pre Inspection 9.8523 1.64 1.1642 20.1862 1.1642 20.1862
FWD Cargo Routine Cards 70.5648 1.08 54.0783 88.7848 54.0783 88.7848
Galley Lift Maintenance 386.74 2.49 362.54 407.49 362.54 407.49
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Non Routine Cards Rectification 105.14 0.81 94.5674 113.80 90.0337 119.37
Nose Landing Gear CIC 2.6892 0.95 0.5148 18.2143 0.5148 18.2143
Nose Landing Gear Lubrication 4.6304 1.36 0.5025 18.2186 0.5025 18.2186
Number 4 Flap Transmission EO 196.10 2.59 173.57 217.67 173.57 217.67
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Window Water Service and 6.7021 1.52 0.5235 19.9106 0.5235 19.9106
Routine
Zonal Inspection 9.0861 1.70 1.1264 24.0388 1.1264 24.0388
Zone 1 Open Up 47.9006 2.20 35.5164 60.9786 35.5164 60.9786
Zone 2 Open Up 52.5004 1.68 38.5758 59.4276 38.5758 59.4276
Zone 3 Open Up 55.6140 1.87 45.5437 65.8912 45.5437 65.8912
Accumulated Time
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Values Across All Replications
747
Process
Other
180
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Process
Other
181
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
182
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
Aft Cargo Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Aft Cargo Pre Inspection.Queue 2.0084 1.07 0.00 18.9068 0.00 18.9068
Aft Cargo Routine Cards.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Aircondition and Wheel Well 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Aircondition Area Access Panels 0.00 0.00 0.00 0.00 0.00 0.00
Close Up.Queue
Aircondition Area Corrosion 0.00 0.00 0.00 0.00 0.00 0.00
Inhibiter Application.Queue
Aircondition Area Final 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Aircondition Area Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Airframe Progresssing.Queue 810.42 2.15 785.16 834.70 785.16 834.70
APU and Area Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
183
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
Bulk and OFV Areas Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Bulk and OFV Areas Pre 0.7301 0.61 0.00 17.8934 0.00 17.8934
Inspection.Queue
184
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
185
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
EO 5312654 station 2598 Bolts 0.00 0.00 0.00 0.00 0.00 0.00
Removal for NDT.Queue
EO 531355.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 531433.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 541119.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 541180.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 571334.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 722047.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 731258.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 731292.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 781350.Queue 16.2500 0.00 16.2500 16.2500 16.2500 16.2500
EOs and Aft Cargo 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Fan Blades and Shaft 0.00 0.00 0.00 0.00 0.00 0.00
Lubrication.Queue
FDB EO.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Filter and Oil and Lubrication Plus 0.00 0.00 0.00 0.00 0.00 0.00
Routine Cards.Queue
Filter Replacement.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Filters Change and Oil 0.00 0.00 0.00 0.00 0.00 0.00
Routine.Queue
Final Area 5 Cabin 0.00 0.00 0.00 0.00 0.00 0.00
Avionics.Queue
Final Inspection.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Fire Bottle Extinguishers 0.00 0.00 0.00 0.00 0.00 0.00
Replacement.Queue
186
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
Left Wing Access Panels Close 0.00 0.00 0.00 0.00 0.00 0.00
Up.Queue
Left Wing Area 0.00 0.00 0.00 0.00 0.00 0.00
Rectification.Queue
Left Wing corrosion Inhibiter 0.00 0.00 0.00 0.00 0.00 0.00
Application.Queue
Left Wing Final Inspection.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Hydraulic Filters.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Inspection 1.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Inspection 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Lubrication.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Left Wing Routine Cards.Queue 0.00 0.00 0.00 0.00 0.00 0.00
187
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
188
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Time
189
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
Aft Cargo Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Aft Cargo Pre Inspection.Queue 0.00250489 0.00 0.00 0.02365631 0.00 1.0000
Aft Cargo Routine Cards.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Aircondition Access Panels Open 0.00 0.00 0.00 0.00 0.00 0.00
Up.Queue
Aircondition and Wheel Well 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Aircondition Area Access Panels 0.00 0.00 0.00 0.00 0.00 0.00
Close Up.Queue
Aircondition Area Corrosion 0.00 0.00 0.00 0.00 0.00 0.00
Inhibiter Application.Queue
Aircondition Area Final 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Aircondition Area Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Airframe Progresssing.Queue 0.9994 0.00 0.9901 1.0000 0.00 1.0000
190
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
191
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
Bulk and OFV Areas Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Bulk and OFV Areas Pre 0.00091069 0.00 0.00 0.02234733 0.00 1.0000
Inspection.Queue
Bulk and OFV Areas Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Bulk and OFV CIC and Blankets 0.00 0.00 0.00 0.00 0.00 0.00
Installation.Queue
Bulk and OFV Final 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Bulk and OFV Open Up and 0.00780502 0.00 0.00757853 0.00805868 0.00 1.0000
Blankets Removal.Queue
Cabin Carpet Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Close up 1.Queue
Cabin Carpet Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Close Up 2.Queue
Cabin Carpet Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Close up 3.Queue
Cabin Filters Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Routine Cards 2.Queue
Cabin Filters Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Routine Cards 3.Queue
Cabin Filters Replacement and 0.00 0.00 0.00 0.00 0.00 0.00
Routine Cards.Queue
Cabin Lubrication and CIC 0.00 0.00 0.00 0.00 0.00 0.00
1.Queue
Cabin Lubrication and CIC 0.00 0.00 0.00 0.00 0.00 0.00
2.Queue
Cabin Lubrication and CIC 0.00 0.00 0.00 0.00 0.00 0.00
3.Queue
Cabin Progressing.Queue 0.9635 0.00 0.9253 1.0000 0.00 1.0000
Canted Pressure Deck 0.00 0.00 0.00 0.00 0.00 0.00
Area.Queue
Captain and First Officer Seats 0.00 0.00 0.00 0.00 0.00 0.00
Installation.Queue
Captain and First Officer Seats 0.00 0.00 0.00 0.00 0.00 0.00
Removal.Queue
Cargo Door Rigging.Queue 0.00 0.00 0.00 0.00 0.00 0.00
CIC under Body Fairing Structure 0.00 0.00 0.00 0.00 0.00 0.00
CIC.Queue
Cockpit AV Connection.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Cockpit Carpet 0.00 0.00 0.00 0.00 0.00 0.00
Replacement.Queue
Cockpit Close Up and Final 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Cockpit Open Up and 0.00 0.00 0.00 0.00 0.00 0.00
Disconnection.Queue
Cockpit Pre Inspection.Queue 0.00 0.00 0.00 0.00 0.00 0.00
192
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
EO 5312654 station 2598 Bolts 0.00 0.00 0.00 0.00 0.00 0.00
Removal for NDT.Queue
EO 531355.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 531433.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 541119.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 541180.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 571334.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 722047.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 731258.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 731292.Queue 0.00 0.00 0.00 0.00 0.00 0.00
EO 781350.Queue 0.00780502 0.00 0.00757853 0.00805868 0.00 1.0000
EOs and Aft Cargo 0.00 0.00 0.00 0.00 0.00 0.00
Inspection.Queue
Fan Blades and Shaft 0.00 0.00 0.00 0.00 0.00 0.00
Lubrication.Queue
FDB EO.Queue 0.00 0.00 0.00 0.00 0.00 0.00
193
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
Left Wing Access Panels Close 0.00 0.00 0.00 0.00 0.00 0.00
Up.Queue
Left Wing Access Panels Open 0.00 0.00 0.00 0.00 0.00 0.00
Up.Queue
194
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
Left Wing Hydraulic Filters.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Inspection 1.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Inspection 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Lubrication.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Left Wing Non Routine 0.00 0.00 0.00 0.00 0.00 0.00
Cards.Queue
Left Wing Routine Cards.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Lines Cleaning and 0.00 0.00 0.00 0.00 0.00 0.00
Boroscopic.Queue
Lubrication.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Non Routine Cards 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Non Routine Cards 3.Queue 0.00163021 0.00 0.00 0.02138074 0.00 1.0000
Non Routine Cards and 0.00780502 0.00 0.00757853 0.00805868 0.00 1.0000
Operational Checks AF
Avionics.Queue
Non Routine Cards 0.00 0.00 0.00 0.00 0.00 0.00
Rectification.Queue
Non Routine Cards.Queue 0.00002846 0.00 0.00 0.00058146 0.00 1.0000
Nose Landing Gear CIC.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Nose Landing Gear 0.00 0.00 0.00 0.00 0.00 0.00
Lubrication.Queue
Number 4 Flap Transmission 0.00 0.00 0.00 0.00 0.00 0.00
EO.Queue
Number 5 Flap Transmission 0.00 0.00 0.00 0.00 0.00 0.00
EO.Queue
Operational and Functional 0.00 0.00 0.00 0.00 0.00 0.00
Checks.Queue
Operational Checks A 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks A 3.Queue 0.00163021 0.00 0.00 0.02138074 0.00 1.0000
Operational Checks A.Queue 0.00002846 0.00 0.00 0.00058146 0.00 1.0000
Operational Checks B 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks B 3.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks B.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks C 2.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks C 3.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Operational Checks C.Queue 0.00 0.00 0.00 0.00 0.00 0.00
Oxygen Cylinders 0.00 0.00 0.00 0.00 0.00 0.00
Replacement.Queue
Power Plant Progressing.Queue 0.8778 0.00 0.8342 0.9256 0.00 1.0000
195
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Queue
Other
VIGV Rigging and Routine.Queue 0.00 0.00 0.00 0.00 0.00 0.00
196
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
197
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
198
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
199
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
200
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
201
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
202
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
203
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
204
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
205
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
206
07:13:24م Category Overview 2014 ,9 ﯾﻧﺎﯾر
Values Across All Replications
747
Resource
Usage
User Specified
Time Persistent
207