Business Case

Online Retail Management System

Version 0.A (dd mmm yyyy)

Table of Contents
1. Introduction/Background...............................................................................1

2. Overview......................................................................................................... 1

2.1. Vision.......................................................................................................1

2.2. Organisational Objective.........................................................................1

3. The Business Case........................................................................................1

3.1. Purpose of the Business Case..................................................................1

3.2. Business Case Sponsor............................................................................1

4. Situational Assessment and Problem Statement........................................1

5. Assumptions and Constraints.......................................................................2

6. Identification and Analysis of Options.........................................................2

6.1. Identification of Options..........................................................................2

6.2. Comparison of Options............................................................................3

6.3. Recommended Option.............................................................................3

7. Implementation Strategy................................................................................4

7.1. Project Title..............................................................................................4

7.2. Target Outcomes/Benefits........................................................................4

7.3. Outputs.....................................................................................................4

7.4. Work Plan................................................................................................4

7.5. Budget......................................................................................................4

7.6. Other Resources.......................................................................................4

8. Project Management Framework..................................................................4

8.1. Governance..............................................................................................4

8.2. Quality Management...............................................................................5

8.3. Organisational Change Management.......................................................5

9. Appendices.....................................................................................................5

Appendix A. Benefit Analysis.................................................................................6

Appendix B. Risk Analysis.........................................................................................8

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 Introduction/Background

1. Introduction/Background
Business information systems include microelectronics, telecommunications, and software or
applications that aid in accepting data, processing information, and transferring information
between servers. In light of the fact that the IT industry is regarded as one of the fastest-growing
and most developed or advanced technologies, it has a significant impact on all aspects of business.
IT has a significant impact on nearly every industry. The IT sector has not left the building
maintenance website behind.  It's been difficult to keep up with the volume of information and data
generated by the retail management and maintenance industry's rapid, expansive, and extensive
growth and development. A lot has changed in the retail sector in a short time. Customers can now
use a mobile application or website to search for goods, household items, and daily lifecycle goods
for maintenance, as well as to receive their invoices via mail or application, generate their
statement, and assess sellers and other services they provide, thanks to the widespread adoption and
development of IT in the world. It is now possible to manage or maintain these kinds of data by
using various types of computer application software. Installing digital tools and technologies in the
business for the management of information or data is important because the growth of the IT
sectors and the use of these sectors helps minimize the time consumption of employees.

It is essential to make the right decisions and implement the right tools in order to manage these
data and information while enhancing the retail business's performance. The goal of making the
right decisions is to motivate and execute the business towards proper functioning and to achieve
more growth in the company. Retail management requires the use of business information systems
in its maintenance website. Here are some of the names of those who have been cited:

 Complexity of the organization necessitates additional data storage.

 They are affected by the banking and financial sector or the national economy.

 In order to separate attention from offers, it will be difficult because consumption and

production are intertwined.

There are numerous of problems associated with this sectors. Some of these issues are:

 Managing information or data is a problem, and images are difficult to show to customers.

 Due to a lack of data management, these sectors were unable to utilize a variety of digital

marketing methods.

These issues can be solved with some steps like:

• Using social media and websites with better UI/UX to display images and videos of sites.
• Using cache data collected to implement digital marketing strategies.

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2. Overview
There are a variety of industries that can benefit from the online retails management system. This
online retailer carries a wide range of products, including smartphones, laptops, cameras, and more.
You'll be able to login to your account, select the items you want to purchase and add them to your
shopping cart, and then complete the checkout process by providing payment information.
Customers can buy products from the comfort of their own homes through this portal.

2.1. Vision
It is the primary goal of this application to design or develop a computerized framework to help the
retail management sector manage their information and data. The IT (information technology) area
is essential because the association is focused on promoting images and high-quality videos of sites,
and thus IT is a valuable asset for these sectors. There must be a different approach to marketing IT
(data innovation) based on the sector's strategy.

2.2. Organisational Objective

In retail management, a company's ability to increase sales and customer satisfaction by better
understanding its consumers, products, and services is the goal. The typical retail management
strategy is to study the retail process from the manufacturing of the product to the distribution of
the product among retailers and finally the feedback from the customer. Several steps are required
to obtain the necessary information. Customer satisfaction and ease of use are essential features of
retail management systems that are ideal for the customer. It makes it easier for the customer to find
the product, save time, and be satisfied with their overall shopping experience.

3. The Business Case

3.1. Purpose of the Business Case

Integrations with other valuable programs, such as point of sale (POS), marketing and e-commerce
systems are commonplace in retail management software. As a result of these integrations, retailers
now have a complete picture of their company's operations. Online and in-store management tools
are frequently integrated into retail management systems. Card readers, cash drawers, barcode
scanners, signature captures and PIN are all examples of physical equipment that some RMS
vendors offer in addition to software. All of this is now possible with a single device. It's laughable
in today's world to think that you'd need three devices to handle your music, messaging, and
scheduling needs. Retailers aren't the only ones who have to deal with a convoluted process when it
comes to managing their operations. Moving from one piece of software to the next takes time and
obscures the big picture. Multiple services are provided in a single software package by retail
management systems, which eliminates this issue. One platform for all operations means more
accurate data and smoother operations. Inventory control is critical for any RMS from the point of
purchase all the way through to order fulfilment. It is necessary to keep track of inventory, sales,
and orders in order to properly manage them.

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Retailers can use the inventory metrics provided by an RMS to determine which products, colors,
and sizes are the most popular with their customers. Using this data, retailers can better plan for
future orders or the development of new products. In-house inventory tools are available on some
RMS platforms, but the majority of RMS platforms can be integrated with third-party inventory
management systems.

3.2. Business Case Sponsor

It is the retail store owner who helps to move this project forward so that it can be fully digitalized
and improved commercially.

4. Situational Assessment and Problem Statement

The organization will reap the benefits of this project, including the digitization of information, the
safe storage of information, and the expansion of productivity while working. The application will
also aid the association in implementing advertising, searching for customer records, and so forth...
The framework is environmentally friendly because it promotes the use of paperless systems.
Customer invoices are carefully emailed to the customer or can be found in their mobile
application. Aiming to be environmentally friendly and saving trees is the goal of the application.
No legal, political, sociological, conservative or other monetary aspects of the application or
framework are affected by it. In addition, the application does not affect project managers, HR, or
mechanical frameworks in any way.

5. Assumptions and Constraints

Maintaining a website for retail applications necessitates the following:

• The framework is similar to that used to run the application on a PC or other mobile phone.

• The application requires a generalist to run it.

6. Identification and Analysis of Options

 The following are some of the possibilities that were uncovered during the research:

 Option 1: Creating and implementing a feature website

 Option 2: Creating and implementing a web application that includes billing options.

 Option 3: The creation and implementation of web and mobile applications.

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6.1. Identification of Options

6.1.1. Option 1
Benefits: Site area can be displayed on the website through the creation and hosting of a website

with a feature. Customers can see images and videos of the site here.

Dis-benefits: Cybersecurity threats pose the greatest risk to online-based applications and data.

Cost: This system will cost $60000.

Risk: Cyber-attacks and threats to the network pose a danger to this system. DDOS attacks,

network attacks, firewall attacks, etc. are some of the most common threats to this application.

Stakeholder impact: When it comes to social and community responsibility, stakeholder has
a significant impact.

6.1.2. Option 2
Benefits: A website with a showcase feature can be developed and hosted so that the site area can

be featured on the website. Customers can see images and videos of the site here. Similarly,

purchase orders and billing invoices can be booked online and sent to the customer.

Dis-benefits: Cybersecurity threats pose the greatest risk to online-based applications and

data. It's possible for hackers to break into the system and steal all of this data..

Cost: This system will cost $90000.

Risk: Cyber attacks and network threats are a concern for this system. DDOS attacks,

network attacks, firewall attacks, etc. are some of the most common threats to this application's

stability.

Stakeholder impact: When it comes to social and community responsibility, stakeholder has a

significant impact.

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6.1.3. Option 3
Benefits: Using a website with a showcase feature, a site's location can be featured on the site.

Images and videos of the site can be shown to the customer here. Similarly, purchase orders and

billing invoices can be booked online and sent to the customer via email. Using mobile

applications, customers can change the color of the website.

Dis-benefits: Cybersecurity threats pose greatest risk to online-based applications and data.

It is possible for hackers to break into the system and steal all of this data. In the mobile

application, the color can be different from that of the original.

Cost: This system will cost $90000.

Risk: Cyber attacks and threats to the network pose a danger to this system. DDOS attacks,

network attacks, firewall attacks, etc. are some of the most common threats to this application's

stability.

Stakeholder impact: When it comes to social and community responsibility, stakeholder has
a significant impact.

6.2. Comparison of Options

A website with a feature can be used to display a site area on a website. Images and videos of the
site can be viewed in option 1. A website can be built and hosted that includes a showcase feature
so that the site area can be highlighted on the website. Customers can view photos and videos of the
site here. In the same way, customers can book purchase orders and billing invoices online and
have them emailed to them. A website with a showcase feature can feature a site's location on the
site, compared to one and two. These images and videos can be shown to customers. In the same
way, customers can book purchase orders and billing invoices online and have them sent to them
via email. 

6.3. Recommended Option

Among these alternatives, option 3 best option for recommendation. Because these options include
both a mobile app and a web app. When customers don't have time to open a website to see
information, they prefer to use a mobile app. It will also be difficult to change the colors of
websites in this domain. This application is vulnerable to network attacks and denial-of-service
(DoS) and distributed denial-of-service (DDOS) attacks on the internet. All of these threats have

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something in common: they all revolve around protecting data and systems. A company's rapid
expansion can be aided by properly utilizing this application.

7. Implementation Strategy

7.1. Project Title

“Online Retail Management System” is the title of the project.

7.2. Target Outcomes/Benefits

Businesses have shifted from the traditional method of selling goods to the electronic
method as a result of rapid technological development. The internet is the primary means of
conducting commercial transactions for business organizations. From the comfort of one's
own home or workplace, customers can purchase products. The internet makes shopping
more convenient for the customer. The transactions can also be cancelled easily. Typically,
salespeople in physical stores try to persuade customers to buy their products. Unlike in
brick-and-mortar stores, customers in online stores are not subjected to any form of
pressure.
It's no longer necessary for customers to wait in long lines at cash registers to pay for the
goods they've just purchased. They don't have to leave the comfort of their own homes or
workplaces to shop. Customers can also use search engines to find the products they need
by entering keywords.
This application provides a variety of benefits, including:
• Collections of information and research into that information
Marketing and computerized showcasing could benefit from this data.
• It will be easy to create receipts and send them to customers via computerized media.
As a result, customers around the world are aware of this organization's structure.
• Helps to increase search engine and web-based media ratings.

7.3. Outputs
A web app and a mobile app will be submitted as part of the overall system. Customers will receive
a web application in the first phase and a mobile application in the second phase. Before each
system is delivered, it will undergo a thorough testing process.

7.4. Work Plan

The work plan for the project is enlisted below as:

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S. No. Phase Task Duration

1. Phase I UI/UX design 1 months

2. Phase II Architecture design 1 month

3. Phase III Coding Backend and Frontend 2 months

4. Phase IV Testing 1 months

5. Phase V Hosting and training 1 month

7.5. Budget
The budget required for the project is enlisted below as:

S. No. Phase Task Amount

1. Phase I UI/UX design $10000

2. Phase II Architecture design $20000

3. Phase III Coding Backend and $30000

Frontend

4. Phase IV Testing $10000

5. Phase V Hosting and training $5000

Total $75000

8. Project Management Framework

A portion of the quality administration steps that will be taken on during this venture are:

 Quality Planning: In order to accurately assess quality, it may seem as if you have to wait

until the end of the process. It doesn't matter how big or small the project is, quality

organization should be a priority from the start and should be observed throughout.

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 Quality confirmation: Accurately documenting and documenting the procedures and tests

that are used to accomplish the goals of a project is an essential part of this process. Quality

management tasks should be included in the project plan and assigned to workgroups and

individuals who will report and track quality estimates.

 Quality control: Quality assurance tests use estimations to determine if the quality

organization plan is progressing in an agreeable manner. You can reasonably check the

quality of the project with the steadfastness of the buyer by using both emotional and

quantitative estimations. Predicting and affirming goals, as well as determining the

prerequisites for therapeutic exercises, can be done with the help of these tests or quality

audits.

 Managing integration: Keeping the "whole" thing moving together is critical to the success

of projects, which include a wide range of activities. With the help of the project charter,

scope statement, and change management plan (CMMP), integration can be managed

effectively.

 Managing scope: A work breakdown structure (WBS) must be used to break down a

project's scope into manageable chunks. This includes creating a WBS (work breakdown

structure), verifying that it's accurate, and keeping it under control.

 Managing time/schedule: All projects begin and end at a specific point in time. As a result, a

project schedule is needed to keep track of the time allocated for the project. It is important

to know how to define time and schedules as well as how to sequence, estimate resource

and duration needs, create a schedule, and monitor that schedule.

 Managing costs: There is a need to manage the investment in projects with the goal of

creating value in mind (i.e., the benefits derived exceed the amount spent). Resource

planning, cost estimation, budgeting, and control are all part of cost management.

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 Managing human resources: Throughout the project, will be responsible for overseeing the

performance of various project teams. It's critical to find the right team members, manage

their outputs, and keep the project on track. When it comes to human resources, it's all about

hiring, training, and managing a project team.

 Managing communication: No matter how well-intentioned a project may be, many people

are impacted by it, not just the intended audience

9. Conclusion
As a result, businesses that implement a "Online Retail management" system see an increase in

revenue and profits. Customer benefit from 3D viewing of websites on mobile devices. The

customer can also select the site's color scheme. The organization's website will aid in SEO and

SEM. In the same way, customers will be able to leave reviews for the company's mobile and web

applications.

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