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Ucs1363 Lib

This document is a mid-semester examination for a Professional English course consisting of two parts. Part A contains 25 multiple choice questions to be answered in 1 hour. Part B contains 5 essay questions, where students must answer 3 questions in 1 hour and 15 minutes. The document provides the 5 essay questions, asking students to list and explain communication barriers, ways to achieve effective workplace communication with an example, interpersonal skills for culturally diverse workplaces, characteristics of an effective work culture, and keys to active listening.

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Nurhanisha Aina
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64 views2 pages

Ucs1363 Lib

This document is a mid-semester examination for a Professional English course consisting of two parts. Part A contains 25 multiple choice questions to be answered in 1 hour. Part B contains 5 essay questions, where students must answer 3 questions in 1 hour and 15 minutes. The document provides the 5 essay questions, asking students to list and explain communication barriers, ways to achieve effective workplace communication with an example, interpersonal skills for culturally diverse workplaces, characteristics of an effective work culture, and keys to active listening.

Uploaded by

Nurhanisha Aina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MID- SEMESTER EXAMINATION

(FEBRUARY 2020 SESSION)


PROFESSIONAL ENGLISH
UCS1363
LECTURER :……………………………………………………………………..

MATRIC NO : ………………………... PROGRAMME : …………

VENUE : ………………………………………….

FEBRUARY 2020 DURATION : 2 HOURS

INSTRUCTIONS:

1. Candidates must read all questions carefully.

2. The examination script consists of the followings:

Part Types of Instruction Answer Sheets


Questions to be Used
A 25 MCQ Answer ALL 1 hour
questions
B 5 Essays Answer THREE (3) 1 hour
questions ONLY

NOTE : PART A IS NOT AVAILABLE FOR REFERENCE

THIS EXAMINATION SCRIPT CONTAINS 2 PAGES INCLUDING THE FRONT COVER


DO NOT OPEN THE EXAMINATION SCRIPT UNTIL FURTHER INSTRUCTION
CONFIDENTIAL

PART B
(75 marks)
Time : 2 hour 15 minutes

INSTRUCTION
This part consists of FIVE (5) questions. Answer THREE (3) questions only

1. The Communication Process involves different components to ensure


effective communication. However, there are noises or barriers that exist
within it, particularly at the encoding, channel/medium, and decoding parts.
Based on this process, list and explain FOUR (4) barriers in communication
that can take place.

2. Communication is an important part in order for individuals to work together.


There are ways we must consider to engage effective communication at the
workplace. List and explain the FOUR (4) ways to achieve effective
communication at work. Provide an example situation to solidify your
understanding.

3. Companies around the world are getting more culturally diverse. In order to
build good relationship with your colleagues, you must have good
interpersonal skills. List and explain FOUR (4) interpersonal skills you
should have as an employee of these culturally diversed companies.

4. Work culture is the personality or style of an organisation. It reflects the


values and beliefs of the members and portrays a unique identity of the
organisation. Though, this work culture also serves as the working lifestyle
and there are certain aspects that must be considered in order to work
effectively. List and explain FOUR (4) characteristics of an effective work
culture.

5. Effective listening is a crucial interpersonal skill that all employers are


looking for. There are various ways to learn and practice effective listening
but an easy way to get started is to identify the seven key to active listening.
List and explain FOUR (4) keys to active listening.

END OF QUESTION PAPER

PROFESSIONAL ENGLISH 3/3

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