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Technical FAQs For Filling of Online Application Form
Click on (+) sign for answers.
1. How do I access the site to fill up the online application? −
An applicant should log on to https://upsconline.nic.in/ to access the home page of the online
application.
2. When can I submit online application for a particular examination? Can I apply
any time during the year for a particular examination? −
An applicant should apply for a particular examination only when it has been notified by the
Commission. Brief information containing the extracts of the examination which is being
notified is published in the leading News Papers. The complete and detailed information is
available on Commission's website HTTPS://www.upsc.gov.in and at the website for filling the
3. Can anyone apply online for a particular examination? −
Yes, an applicant who fulfils the eligibility criteria prescribed in the notification (i.e. the
detailed information available on website
examination can apply.
https://upsconline.nic.in/ ) of that particular
4. Are there any detailed instructions to guide an applicant for submitting an
online application? −
Yes, an applicant must refer to the detailed instructions which are available on website
https://upsconline.nic.in/ for filling up the online application before doing so, which are
5. I have a problem in filling up Name and Address fields. What should I do? −
Due to security reasons, some reserved words and special characters like (!,@,#,$,%,^,&,*,
(,),<,>,?,/,~,`, etc) are not acceptable in the Name and Address fields of the Online System.
Please retry after deleting special characters.
6. What should I do if my name is more than space limit of 30 characters? −
If your name exceeds more than 30 characters, please abbreviate you name in Name Column,
and then press TAB key. Full Name column displays below to facilitate the candidate to write
his full name in Full Name column.
request to Joint Secretary (Examination), UPSC,
Do not forget to send a signed written
Dholpur House, Shahjahan Road, New Delhi 110069 by Speed-post or by Fax (011-23387310)
7. How eligibility of age are calculated? −
It is calculated based on cut-off date according to the notification.
8. Which documents/Certificate must be in my possession if I want to claim any
type of relaxation/reservation? −
Candidates seeking reservation / relaxation benefits available for Scheduled Castes/ Scheduled
Tribes / Other Backward Classes / Economically Weaker Sections / Persons with Benchmark
disabilities / Ex-Servicemen must ensure that they are entitled to such reservation / relaxation
in accordance with the eligibility prescribed in the Examination Rules/Notice. They should be in
possession of all the requisite certificates in the prescribed format in support of their claims for
9. As per the detailed information available in the Commission's website, I am
exempted from payment of fee on account of being a Female/PH/SC/ST candidate.
Am I required to enter the payment details in Part-II? −
No. All the applicants who are exempted from the payment of fee can straight away proceed to
the part-II of the application. Moreover, such applicants will not be taken through the "fee
payment details page" where the applicants are required to fill in the details for payment of
10. I am a Female/Scheduled Caste/Scheduled Tribe/Physically Handicapped (40%
and more) candidate and I completed my application. Where should I pay the fee
for the application? −
Female/Scheduled Caste/Scheduled Tribe/Physically Handicapped (40% and more)candidates
are exempted from payment of fee.
11. What is certificate date? −
In case you are claiming any relaxation against a certificate you are having with you, its date
may be mentioned against certificate date.
12. Is it necessary to fill up the details related to area pin code/phone No. with area
code/Mobile No./e-mail? −
At Present area PIN code is mandatory to be filed in by the candidate, rest of above indicated
items are optional. However, it is advisable that these particulars may be filled up so that an
applicant can be easily accessed/ contacted if required by the Commission.
13. How do I move to the next page when columns on one page have been
completely filled? −
An applicant should click on the "Continue" button at the bottom of the page to move to the
next page.
14. When the relevant particulars i.e. the community/ age relaxation requirements/
disability status/ year of birth etc. do not appear in the corresponding parameters
available in thedrop-out menu. How should I fill up the relevant columns? −
Before filling up the application, please check that you have selected the right examination in
case more than one exam is notified during that period. Although it may not happen as the
required columns along with the drop-down menu for selection and inputting the information is
available on the online form for a particular examination. In case, the applicant desires to opt
for a criteria/parameter which is different from the one contained in the drop-down menu,
15. I cannot find the “Continue” or “I Agree” or “Declaration” button at the end of
the screen. What should I do? −
This may happen due to incompatible resolution of your computer and requires you to
decrease the resolution before filling up Part II of the application form. Please hold the Ctrl
keyof the keyboard and move the mouse wheel down (or press Ctrl and Minus “-” key) to
16. What should I do if I am not able to proceed further after filling my basic details
in Part-I registration? −
You are requested to clear cache of your browser (all time) from the browser settingsand
complete your application form (Part-I & Part-II registration).
17. Is it necessary to fill up both the parts i.e. part-I and part-II of the application? −
The applicant is required to first complete the part-I of the application and thereafter complete
the part-II of the application. Both Part-I and Part-II of the application should be duly
completed as per instructions.
18. The system returned a Blank or Zero Registration number after submission of
application Online. What should I do? −
Blank or Zero Registration number indicates that your application has not been submitted
successfully. Please fill up the application form again and resubmit.
19. I filled up my form and successfully paid the application fee through online
payment gateway. However, the application status has not been updated with
these particulars. What should I do? −
If you have made your payment successfully through Credit/ Debit card and have been
redirected to the UPSC Online website for uploading photograph and signature, and if you
have uploaded your photo and signature and other information required to fill Part-II properly,
your application is ready to be submitted. Otherwise, there may be a connectivity problem
20. After filling up and completing the application form, the system (1) returned a
Blank Screen (2) Internet was disconnected (3) My PC closed / hung / shut down. Is
my application saved / registered? −
On completion of Part-I of application Registration ID (RID) is generated by the system. If the
same has not been generated and you are disconnected midway due to any reason, you have
to enter the details of the application again.
21. How should I proceed with Part-II if an alert/message is displayed stating that
the security certificate is unsafe / untrusted? −
Please proceed with filling up Part-II Registration form even if such an alert/ message is
displayed. Users of Google Chrome or Mozilla browsers are advised to minimize problems[click
on the “I Understand the risk (Mozilla) or Advanced (Google Chrome)” button as the case may
be to proceed further and finally click on “Add Exception with continue (Mozilla) or Proceed to
22. What details should I provide to make correspondence with the Commission?
−
In case of correspondence with the commission an applicant must mention these details -
Name of Examination, Applicant's name, father's name, date of birth and the Registration
Identity Number(RID).
23. On using Google Chrome browser, it is showing “Your connection is not
private” What should I do? −
Please click on “Advanced” then click on “Proceed to upsconline.nic.in (unsafe)”.
24. On using Internet Explorer browser, the message “There is a problem with this
website’s security certificate” is displayed. What should I do? −
Please ensure that you have typed the correct URL “https://upsconline.nic.in” in the browser
address line and not reached the address through ‘search’ tools or other means.Thereafter,
you may click on “Continue to this website (not recommended)”.
25. What is the procedure to pay the fee for the examination? −
There are three options for the payment of fee-Pay
i) by Cash in any branch of State Bank of India,
ii) Pay by credit/debit Card and
iii) Pay by Net Banking facility of SBI
iV) UPI by any Bank
An applicant who wants to pay the fee by cash should take a print of the PAY-IN SLIP (challan)
by clicking on the option "Download and Print Bank Challan". Making use of this challan, an
applicant can deposit the fee in cash at any branch of the State Bank of India. The bank will
not accept any other challan/form for the payment of fee by cash. After depositing the fee by
this challan, the bank will provide a "TRANSACTION ID". An applicant will again have to log in
26. Is there any other bank in addition to SBI where fee can be deposited by cash?
−
No, the fee may be deposited in cash only in any branch of State Bank of India.
27. I have taken the print of challan by clicking on the "Print" option. I have to
deposit the cash in a branch of SBI through this challan. How will I re-enter the
system to submit my transaction details of the fee if I log out of the system now? −
An applicant, after having obtained the TRANSACTION ID number, should again log in by
making use of the Registration ID number generated at the time of submission of Part-I of
application & the date of birth of the applicant and thereafter enter the relevant particulars in
28. Is there any other form/challan to pay fee by cash apart from the challan? −
No. An applicant must make use of the challan generated by the system. The Bank(SBI) will
not accept the fee (in cash) by any other form or challan.
29. I have taken the print of Pay-in-slip by clicking on the "Print" option. I have to
deposit the cash in a branch of SBI through this Pay-inslip. How will I re-enter the
system to submit my transaction details of the fee once I log out? −
An applicant, after having obtained the TRANSACTION ID number, should again login Part-II
Registration Form by making use of the Registration ID number generated at the time of
submission of Part-I of application and his date of birth and thereafter select Pay by Cash
option again and then click on Continue button to enter the relevant particulars in the
30. How to get refund of payment as I had made payment more than once towards
its fee? −
UPSC has no provision to refund any fee amount paid by candidates. Banks concerned may be
approached for claiming any extra/ unsuccessful payments made by the candidates.
31. How I will fill-up transaction details after making payment by cash to SBI? −
Login into Part II, Click on Pay by Cash -> Through any SBI Branch to find that you have
already generated the challan. All generated Challans are valid till its closing date.
Click on continue on the screen page for filling Transaction-Id & Date and click on Submit.
32. When will I visit bank to pay fee by cash & my RID is not found in bank? −
On downloading challan form for cash payment visit Bank on next day & ask Bank to use
Screen Reference No in case of difficulty.
33. I had paid online through netbanking but it is not showing & not allowing me to
apply again. −
Login into Part II, Click on Status at the end of the screen page if you have already paid fee
through Net Banking.
34. I have made a mistake while entering transaction details provided by SBI in its
Challan Slip after making cash payment at the time of submission of my
application. What should I do? −
UPSC will send you a rejection letter on your email address in such a case. You will be required
to submit the original Challan Slip issued by the State Bank of India as proof of payment in
cash mode or the bank statement showing debit of fee amount as proof of payment of fee. It
would be advisable to send the original Challan Slip by Registered or Speed Post or By hand to
35. Fee has been deducted two / three times from my account. Who will refund
extra deduction of fee amount? −
UPSC does not refund any extra fee amount paid by candidates. The bank concerned may be
approached for claiming refunds. In case of transaction failure, the amount deducted may be
refunded within 4 / 5 working days by the bank concerned.
36. What should I do in case fee amount is credited back to my Credit/ Debit Card
Account? −
In case of payment made by Credit/ Debit card, the fee amount is credited back to your
account due to failure of payment gateway, you are required to apply again to obtain a fresh
RID by submitting Part-I information and also make the fee payment again with new RID (if
notexempted from payment of fee). Thereafter, you may submit the Part-II information once
again with new RID
37. I have paid the fee in a State Bank of India Branch and I have Journal number
but on Part II login, there is no confirmation? −
Login to Part II using RID and DOB and select Pay by Cash through any SBI Branch,then click
on Continue button of the Screen to enter Transaction Id and Date provided by the Bank.
38. I have paid the fee online through Net Banking but the transaction is not
reflected and the system is not allowing me to proceed to complete Part-II. What
should I do? −
Click on the Part-II Registration link, A pop-up window will display on the screen, enter the
Registration-id, date of birth and Confirm Random Image, Click the “Submit” button.The
payment page will display with massage at the end of the screen page a massage “If you have
already paid fee (in case of payment failure), you can update the status by Clicking here” and
39. I paid the fee by Debit/Credit Card and amount is debited from my bank
account but Part II of the application is still showing payment page to pay again? −
This means your transaction has failed and you have to make the payment afresh. Incase you
are still facing difficulty in paying the fee using Debit/Credit card/UPI, you may choose to pay
in cash by generating Bank Pay-in-Slip (challan) or Internet Banking (INB).
40. What should I do in case the centre I wish to choose is displayed in a different
colour in the drop-down menu and is not selectable? −
Applicants should note that there is a ceiling on the number of candidates allotted to each of
the Centers (means city), except in Chennai, *Delhi, Dispur, Kolkata and Nagpur. Allotment of
Centers will be made on the ‘first-apply-first-allot’ basis, and once the capacity of a particular
Centre is exhausted, the same will be frozen and displayed in a different colour in the Drop-
Down menu. You are advised to apply early so that you get the Centre of your choice. Please
41. Can I change my centre after submission of application? −
Change of Centre cases are normally discouraged by UPSC. However, written request duly
signed addressing to J.S. (Exam), UPSC may be sent for change of centre request towards
its consideration based on its merit.
42. I am unable to upload Photo / Sign in my application. What should I do ? −
Please check the properties of photo and sign images. Resize them as per specifications given
in instructions for filling online application on the website itself within FAQ.
43. What should i do in case my Photo / Sign does not match with pixel sizes
mentioned in UPSC guidelines? −
UPSC is concerned with identification of a candidate at the Exam Hall based on the images
uploaded by the candidate and not to cancel the candidature based on the size or color of ink
44. In which format should I upload the scanned photograph and signature? −
The images of the photograph and signature should be scanned in the “JPG” format.No other
format is acceptable.
45. I am unable to upload photograph and signature in my application. What
should I do? −
Please check the properties of the photograph and signature images. Resize them according to
the specifications given in instructions for filling online application.
46. What should be the size of the scanned photograph and the signature? −
You should scan your signature which has been affixed on white paper preferably with black
ink pen for its better visibility. Each of the scanned images of the photograph / signature
should not exceed 300 KB and must not be less than 20 KB in size. The resolution of
photograph and signature are 350 pixel (Width) * 350 pixel (Height) minimum and 1000 pixel
47. How do I convert my photograph and signature to the required pixel size or
desired format? −
Use any free image editing software such as MSPaint or Irfanview, to delete the unnecessary
print area. Use the CROP option after selecting the Image. To resize to proper pixel size use
the Resize option. If the image is in other formats such as .tiff, .bmp etc, then open the photo
48. My photograph and signature, as uploaded on the site, are not clearly
discernible. What should I do? −
After photograph and the signature are uploaded, a fresh page shows the preview of the
uploaded images. If you are satisfied with the uploaded images you may click on Confirm
Upload button. In case you are not satisfied with the uploaded images, you may click on
theReload Photograph or Reload Signature button. The reloaded photograph and signature can
again be viewed by clicking on the Image refresh button. The process can be repeated till your
49. What should I do if uploaded wrong photo identity card document / certificate
related to writing extremity of PwBD in Part-II Registration form? −
You will need to fill up the form once again and redo the entire process i.e. obtaining afresh
RID by submitting the new application (Part-I Registration), fee payment (if applicable)and
complete the Part-II application form as per instructions.
50. What should be the size of the scanned photo identity card document /
certificate related to writing extremity of PwBD (person with benchmark disability)
? −
You should scan your photo identity card document / certificate related to writingextremity of
PwBD (person with benchmark disability) not exceed 300 KB and must not less than 20 KB.
51. What details should I retain after completion of successful submission of my
form? −
It is strongly advised that after the completion of the process of submission of the online
application, the applicant must take a print out of the submitted application form and keep the
same for future reference. The candidate is also advised to keep his fee payment proof which
52. How I will take printing of my submitted application? −
You may click on View/Print option at https://upsconline.nic.in/upsc/viewapplication.php site.
Then enter RID & DOB to print your submitted application.
53. I found mistake in entry of Transaction details after submission of my
application. What should I do ? −
You are required to submit original challan issued by bank for payment in cash mode / Bank
statements showing debit of Fee Amount for other authorized mode as documentary proof for
payment of Fee in case any rejection letter received by you from UPSC during verification of
54. What should I do if I realize that I have submitted my application form with
incorrect entries? −
You will need to fill up the application form once again, if you notice errors in an already
submitted application form, and redo the entire process, i.e. obtain a fresh RID by submitting
Part-I information, fee payment to be made by you again with new RID (if not exempted
frompayment of fee), and upload the Part-II information again. Please note that your RID for
55. When the relevant particulars i.e. the community/ age relaxation requirements/
disability status/ year of birth etc. do not appear in the corresponding parameters
available in the Drop-Down menu, how should I fill up the relevant columns? −
All relevant particulars required according to Rules for a particular examination are provided
for in the Drop-Down menu. Before filling up the application, please check that you have
selected the right examination. Any attempt to enter any input other than the available
options will lead to rejection of your application
56. What should I do in case I found mistake in my submitted application? −
Most of communications to candidates are carried out online by UPSC and address is hardly a
matter in this regard. Please ensure your email-id & Mobile No is active.
57. Is it possible to edit my record submitted in my application? −
There is no editing facility in the application. In case of any mistake in filling application,
candidate is responsible. However, fresh application may be made for correction of earlier
58. What should I do if there is delay in accessing the page? −
Please retry after some time preferably not during peak hours. The time taken to access the
page depends upon factors like Internet speed and number of applicants registering their
applications at the same time. It would always help if applications are made earlier rather than
59. Am I allowed to change entries in fields/ columns that I have already filled up?
−
The system allows you to change entries in fields/ columns in Part-I of the online application
by using the Update button. Please click on this button to make the desired changes. However,
you cannot change the entries once you have submitted the application form by clicking on the
60. How do I receive intimation regarding registration of my application? −
After the completion of Part-I and Part-II of the online application, a fresh page displays the
message that the application has been submitted successfully. An auto-generated email / SMS
are sent to you stating that you have successfully submitted your application. Please note that
your application is subject to the verification of information according to the Examination Rules
61. What should I do if I receive an SMS from UPSC informing that your
candidature is not valid as you have not completed Part-II of the application? −
The SMS message could be a delayed alert. If you receive such an SMS, first obtain a printout
of your submitted application form and check that all fields including photo, signature and the
centre are filled up and are in order. If the centre is indicated in the printed application form,
you may ignore the SMS alert. Please keep the printout of your submitted application for
62. What do I do if my RID is not available at the Bank when I go there to make
payment? −
Please visit the Bank for payment a day after you have downloaded the pay-in-slip. Incase of
difficulty, please request the Bank to use Challan Reference number for effecting payment. You
can also contact to UPSC by email- upscsoap[at]nic[dot]in / Telephone number – 011-
63. How do I ensure that my online application has been submitted if SMS / email
have not been received? −
Auto-generated intimation is sent to candidates through email / SMS, which may not have
been received by you due to reasons like Inbox over loaded, cleaning of spam folder without
checking, email-id inactive, jamming due to heavy rush/ traffic, congestion of packets inmail
64. I have completed my Application. When can I download my Admit Card (Hall
Ticket) for the examination? −
The eligible candidates shall be issued e-Admit Card three weeks before the commencement of
the Examination. e-Admit Card will be made available on the UPSC Website[upsc.gov.in] for
being downloaded by the candidate. No Admit Card will be sent by post.
65. How will I get the admit card if I have submitted the application online?
Whether I will get an e-mail or I will get the admit card by post or it is to be
collected personally from the commission's office or it will be available on the
website of the commission? −
All admitted candidates can download e-AC with details of centre address around three weeks
ahead of Examination Date once Admit Card are uploaded on HTTPS://www.upsc.gov.in . No
e-mails sent in this regard.
66. How do I re-confirm that my application is saved and received in the
Commission's Office? −
The successful submission of the online application requires the completion of two parts of the
application correctly. After completing the part-I of the application the system generates a
unique number which is known as the Registration ID. After the completion of all the columns
in part-II, a fresh page displays the message that the application has been submitted
67. I have successfully submitted the online application, should I send the
printouts of the application to the commission by post? −
Once an applicant has successfully submitted the Part-I and Part-II of the application through
online, the same gets registered with the Commission and the applicant is not required to
send a hard copy of the print out of his/her application to the Commission's office. However, it
is strongly advised that the applicant keeps a hard copy of his /her application for his/her own
68. When I will receive Admit Card (AC) once I had submitted my completed
application. −
All admitted candidates can download e-Admit Card with details of centre address around
three weeks ahead of Examination Date once Admit Card are uploaded on
69. Do I require to send a hard copy of application to UPSC after submitting my
online application? −
No hard copy to be sent to UPSC unless it is asked for any reason, However, it is strongly
advised that the applicant keeps a hard copy of his /her application for his/her own record and
future communication with the commission, if any.
70. Can I use pay-in-slip (challan) and transaction-id of an already submitted
application form for another new application form (generated RID)? −
You cannot use pay-in-slip (challan) and transaction-id of already submitted application form
for another new application form. Otherwise your application form may be rejected.
