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Problem Solving Toolkit Guide

This document provides a template for conducting a Gemba walk to identify and solve problems in a process. The template guides the user through the phases of observing the current process (GO & SEE), analyzing the root causes of any issues (THINK), and developing and implementing solutions (DO). Key elements include documenting the problem description and metrics affected, categorizing the problem type, identifying interim fixes, using tools like 5Whys to determine root causes, establishing goals and expected benefits, developing and testing solutions, and planning follow-up actions to prevent recurrence.

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Sebastián Giraldo Gallego
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172 views1 page

Problem Solving Toolkit Guide

This document provides a template for conducting a Gemba walk to identify and solve problems in a process. The template guides the user through the phases of observing the current process (GO & SEE), analyzing the root causes of any issues (THINK), and developing and implementing solutions (DO). Key elements include documenting the problem description and metrics affected, categorizing the problem type, identifying interim fixes, using tools like 5Whys to determine root causes, establishing goals and expected benefits, developing and testing solutions, and planning follow-up actions to prevent recurrence.

Uploaded by

Sebastián Giraldo Gallego
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Area: Observer:

Gemba Walk (Go See Think and Do) Process: Date:

GO & SEE
Problem description - And what metrics are being affected by the problem? Process illustration - Using a process map, flowchart, spaghetti diagram, etc.

Problem category
Quality Waste
Cost Health and safety
Delivery Customer satisfaction
Efficiency Other - Describe below

Interim corrective actions and quick wins


What? Who? When? Status

THINK
5W1H - Scoping and focusing the problem Cause and effect - Brainstorming and prioritizing possible causes
What? Where? When? Who? Which? How often?

[ ]
Problem statement Goal statement

5 Whys - Drilling down to the root causes (Circle the verified root causes)
Possible cause Why? Why? Why? Why? Why?
Expected benefits Key metrics

Cause analysis summary - Root cause statement Addressing this cause(s) will solve
the problem permanently?

DO
Solution description - Including brainstorming and evaluating possible countermeasures Result summary - Including results of key metrics

Start date Estimated completion date Target achieved? Result verified?

Corrective actions - A workable plan to implement the countermeasures Controls required & follow-up actions - SOPs, OPLs, audits, training, replicate improvement, etc.
What? Who? When? Status What? Who? When? Status

Continuous Improvement Toolkit . www.citoolkit.com

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