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Legacy of Kain: Defiance

1.1

DirectX

This game is optimised for Microsoft's DirectX 9. In order for you to play the game, you must have DirectX 9compliant drivers for your video card and sound card. Please note that although DirectX 9 is installed with the game, your video and sound card drivers will not be upgraded to DirectX 9 drivers. You will need to obtain the latest DirectX 9 drivers from your card manufacturer or PC supplier. These drivers cannot be supplied by Eidos.

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1.2

Memory and Performance

While the game will run fine in 128Mb of RAM, your playing experience will be smoother if you have at least 256Mb. Regardless of how much memory you have, you can maximize your available memory and increase the overall performance of the game engine by doing the following:

Closing any open windows Shutting down all other programs, including menu-bar programs like ICQ Defragmenting your hard drive

Eidos recommends that you have no other programs running at all while playing Legacy of Kain: Defiance. Other programs, including virus checkers, system utilities and screen savers can cause system degradation when playing games software and may conflict with the game for system resources, potentially resulting in instability and crashes.

1.3

Known Issues

Executable Errors If the game fails with an error message reporting an executable error, or you experience an unusual random crash please check the following: There are no other applications running on the machine at the time of play. This includes software development tools such as debuggers, virus scanners , CD burning software and all virtual drive systems designed to emulate the presence of a CD. Check the system tray and task manager to ensure all such processes have been stopped. If you use any CD emulation software, disable it before starting the game and confirm that it has stopped with the task manager.

If you are certain that no other application is active at the same time as the game, it is possible that the game executable has been corrupted by some other process. In this case you should uninstall and reinstall the game from the original disc. If after reinstalling you are still experiencing problems, contact our customer services department for further assistance.

Crystal Dynamics and Eidos Interactive are committed to providing customer support for our games on a continuing basis. In that spirit, there may be a patch for Legacy of Kain: Defiance forthcoming; visit the Eidos website for more information. http://www.eidos.com/

Part 2: Technical Issues

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Insert Developer Logo here System Requirements The minimum system requirements are as follows: OPERATING SYSTEM: Microsoft Windows 98 Second Edition/Windows 2000/Windows XP (admin rights required) CPU: Pentium III 700mhz (or Athlon equivilant) RAM: 128Mb System Memory GRAPHICS: 100% DirectX 9.0 Compatible 32meg Direct3D Card with TnL Support SOUND: 100% DirectX 9.0 compatible Sound Card CD-ROM: Quad-speed (4x) CD-ROM drive HARD DRIVE: 2000 Mb free disk space INPUT DEVICES: 100% DirectX compatible Keyboard and Mouse The recommended system requirements are as follows: CPU: Pentium4(R) 1.3ghz (or Athlon XP equivilant) RAM: 256Mb System Memory GRAPHICS: 100% DirectX 9.0 Compatible 64meg Direct3D Card with TnL Support SOUND: 100% DirectX compatible 10 button Dual analog controller CD-ROM: Eight-speed (8x) CD-ROM drive or faster HARD DRIVE: 2000 Mb free disk space Preparing Your Hard Drive To ensure that your installation is trouble free, you should check to see that your hard drive and file system are both tuned for optimum performance. Windows comes with two utility programs that find and fix any errors and optimise your hard drive performance. The first of these programs is called scandisk. Scandisk will check your hard drive for problems and can fix any that it finds. You can run scandisk by clicking on the Start button from the Windows Taskbar, followed by Programs, then Accessories, then System Tools, and finally scandisk. Once scandisk has finished running, you should next optimise your hard drive's performance by running a program called Disk Defragmenter.. You can run Disk Defragmenter by clicking on the Start button from the Windows desktop, followed by Programs, then Accessories, then System Tools, and finally Disk Defragmenter. Installing Legacy of Kain: Defiance Installing Legacy of Kain: Defiance is easy. Simply insert the CD into your CD-ROM drive. After a few seconds, the Launch Panel will appear.

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This program will guide you through the remaining process via onscreen prompts. If at any time you are instructed to restart your computer, do so. In the event the Launch Panel does not appear when you insert the CD: Double-click on the My Computer icon, then double-click on the CD-ROM icon, and lastly double-click on the Setup.exe file to bring up the Launch Panel OR:

Click on the Start button. Choose Run from the pop-up menu. Type d:\setup in the box provided (where d: designates your CD-ROM drive letter). Click on the OK button to begin the install program.

You will be prompted to select the path and directory to which you wish to install the game on your hard drive. The default is C:\Program Files\Legacy of Kain - Defiance\ You may change this if you wish to. At some point, the Microsoft DirectX 9 install prompt will appear if you do not have it on your system already. Please read the on-screen information before selecting an option. You may either choose to install or not install at this time. If the Legacy of Kain: Defiance installer detects an active version of DirectX 9 on your system, we encourage you to not reinstall DirectX. If the installer does not detect DirectX 9, you must install it before you are able to play Legacy of Kain: Defiance (please refer to the next section of this guide before proceeding). Starting/Loading The Game Once the install has finished and you have opted to run the game, the Launch Panel will appear on the screen. A list box allows you to choose which graphics card will be used by DirectX to render Legacy of Kain: Defiance. The option you choose will stay selected every time you run the game. Once you are happy with your choices, simply click on the Run button to start the game. You may also:

Click on the Uninstall button to uninstall the game. Click on the View Readme button to view the readme file. Click on OK to play the game. Click on the Exit button to exit the Launch Panel.

If you are going to play the game at a later time insert the CD into the CD-ROM drive. After a few seconds, the Legacy of Kain: Defiance Launch panel should appear on the screen via the AutoPlay feature. Now click on the Run button to start the game. There is also a button present to Exit. In the event the AutoPlay feature does not work, you may click on the My Computer icon and then click on the CD-ROM icon to bring up the Launch Panel. OR

Click on the Start button. Choose Programs from the pop-up menu. Drag your mouse to the right and click on Legacy of Kain: Defiance from the list.

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Insert Developer Logo here Click on Legacy of Kain: Defiance from the ensuing pop-up menu.

Uninstalling Legacy of Kain: Defiance If you need to UNINSTALL Legacy of Kain: Defiance, you may do any of the following three things: Insert the Legacy of Kain: Defiance CD into the CD-ROM drive to activate the AutoPlay feature. This will bring up the Launch Panel. Click on the Uninstall button, then click on the Yes button from the ensuing pop-up panel to uninstall the program OR

Click on the Start button. Choose Programs from the pop-up menu. Drag your mouse to the right and click on Legacy of Kain: Defiance from the list. Click on UninstallShield from the ensuing pop-up menu and follow the onscreen instructions.

OR Go to the Control Panel and choose Add/Remove Programs. Click on Legacy of Kain: Defiance from the popup panel to follow, select the Add/Remove button, and follow the onscreen prompts.

2.2

CD-ROM Problems

Legacy of Kain: Defiance requires at least a Quad-Speed CD-ROM drive with 32-bit Windows drivers. I receive a "xxxxxx.xxx not found" error message when installing or running Legacy of Kain: Defiance This error message is usually the result of your computer using MS-DOS (16 bit) drivers instead of Windows (32 bit) drivers for your CD-ROM drive. You can easily check to see if this is causing problems by opening the Control Panel (either click on the My Computer icon or click on the Start button followed by Settings, then Control Panel). In the Control Panel window, double-click on the System icon then click on the Performance tab. You should now see a summary of the performance status of your computer. One of the lines should say File System: 32-bit and the last line should say "Your system is configured for optimal performance." If you see a message saying "Drive X is using MS-DOS compatibility mode," then you will need to contact your system vendor to obtain and install 32-bit drivers for your CD-ROM drive. AutoPlay Issues Why doesn't the AutoPlay feature come up when I insert the Legacy of Kain: Defiance CD into the CDROM drive? This is usually a configuration issue. There are many different ways to enable the AutoPlay functions of Windows. The standard method is described below: 1) Enter the Control Panel from the desktop by clicking on the Start button, followed by Settings, and then Control Panel. 2) Double-click the icon labelled System, usually located alphabetically towards the bottom of the Control Panel

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Insert Developer Logo here window, to bring up the System Properties panel. 3) Click on the tab at the top labelled Device Manager and when the new panel appears, locate the section labelled CD-ROM and click the Plus (+) sign in front of it. (If there is a minus sign in front, don't click it.) 4) Now double-click the CD-ROM drive revealed and the CD-ROM Properties panel will appear. 5) Click on the Settings tab at the top. 6) Towards the middle of the panel, you should see a few checkboxes within the Options section. At the bottom of that section, you should see a checkbox labelled Auto insert notification. 7) Make sure there is a check mark in the box provided and click on the OK button to complete the process. If the game Auto Plays multiple times: Some CD ROM drives cause Legacy of Kain: Defiance to AutoPlay multiple times, which also may result in lack of control within the game. To remedy this problem click on the CD ROM properties in the System Properties panel and under settings turn off Auto Notification.

2.3

Crashes and Lock-Ups

When I start Legacy of Kain: Defiance, my mouse cursor disappears and my computer locks-up. Chances are your installed audio card drivers are not compatible with DirectX. The only solution is to get a DirectX 9-compatible driver from your audio card manufacturer. When I start Legacy of Kain: Defiance, I receive the following error message: "The application Legacy of Kain: Defiance.exe referenced memory at address xxxx:xxxx that can't be read from." Chances are your installed video card drivers are not compatible with DirectX. The only solution is to get a DirectX 9-compatible driver from your video card manufacturer. The Installer keeps stopping when a certain percentage is complete. There are three likely causes:

You may have run out of free space on your hard drive. Please remove unwanted programs to free up additional space for the game, and then reinstall Legacy of Kain: Defiance. Files are possibly being copied to a corrupted area of your hard drive. If this is so, you'll need to run the scandisk program and make sure to use the Thorough option (see previous). After scandisk has finished running and has informed you that your drive is free of errors, try to re-install. There may be dirt or fingerprints on the CD-ROM disc itself. Examine the bottom of the disc; if you see any fingerprints or dirt, carefully clean the disc using a clean, soft, lint-free cloth by wiping from the centre of the disc (near the hole) towards the outer edge in a straight line.

Legacy of Kain: Defiance is crashing to the desktop with no error messages. This problem can be caused by several different things. Here's a list of the most common culprits associated with these crashes:

Make sure the CD-ROM is clean (check for both scratches and smudges on the reading surface of the

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Make sure the game has been installed properly. Make sure DirectX 9 has been installed properly. Make sure you have the latest drivers for your video card and that they are DirectX 9-compatible. Make sure you have the latest drivers for your sound card and that they are DirectX 9-compatible. Make sure Virtual Memory is enabled on your system. Run Scandisk. Run Disk Defragmenter. Clean out old temp (.TMP) files from the C:\WINDOWS\TEMP or C:\WINx\TEMP directory on your hard drive (from Windows Explorer). Make sure you do not have any Anti-Virus utilities (like Norton's AntiVirus) running resident prior to playing Legacy of Kain: Defiance. Make sure you do not have any third-party Windows memory management utilities (like QuarterDeck's QEMM) running resident prior to playing Legacy of Kain: Defiance. Make sure you do not have any 3rd party Windows disk caching utilities running resident prior to playing Legacy of Kain: Defiance. Make sure you do not have Norton's Crash Protector running resident prior to playing Legacy of Kain: Defiance. Try uninstalling and then reinstalling the game. Try exiting the game, rebooting your machine, and re-entering the game.

Note: That if your system crashes to the desktop while playing Legacy of Kain: Defiance, you should probably reboot your computer before starting a new play session. Otherwise, DirectDraw or DirectSound may be in a locked state, and the game will be unable to use your sound or video hardware.

2.4

DirectX-Related Questions

DirectX has become the new standard in Windows application development. Nearly all high-performance software will be geared around this technology, so we do not normally recommend that customers attempt to alter its installation on their system Can I Run Without DirectX? I cannot use DirectX on my computer! Is there any other way to run Legacy of Kain: Defiance? If you do not have DirectX installed on your computer, you will not be able to run Legacy of Kain: Defiance.

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2.5

Technical Support

If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below. When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your sound card, CD-ROM drive, amount of RAM present, speed and manufacturer of your processor. Also, make sure to include the title and version of the game, and a detailed description of the problem. It will also help if you prepare by creating a DXDiag diagnostic file in Windows before you call us. Simply follow these instructions:

Click on Start Click on Run Type dxdiag Click on OK Click on the Save Information button and save the file to your computer.

When you call our Technical Support line either have this file open or have a printed copy. If you send an e-mail query you may attach the file to the e-mail. Technical Support Contact Details (United Kingdom) Address Wimbledon Bridge House 1 Hartfield Road Wimbledon SW19 3RU www.eidos.co.uk/support/index.html 0870 9000222 www.eidos.co.uk/support/index.html

E-Mail Phone Web

Technical Support Contact Details (United States of America) Address Eidos Customer Services 651 Brannan Street San Francisco CA 94107 www.eidos.com/support.html 415 615-6220 415 547-1201 www.eidos.com/support.html

E-Mail Phone Fax Web

Note: Hints and tips will not be given out over the Technical Support lines. Alternatively, you may find help with hardware problems on one of the websites maintained by the supplier, some of which are listed below:

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Insert Developer Logo here 3D labs: ATI Technologies: Creative Labs: Matrox: nVIDIA: Intel Terratec: www.3dlabs.com www.ati.com www.creative.com/worldwide.asp www.matrox.com www.nvidia.com support.intel.com www.terratec.net

Eidos Interactive maintains a web page with links to all major video and audio card manufacturers, which is a good first stop if you are looking to upgrade your drivers. You can reach this page at: UK: US: www.eidos.co.uk/support/index.html www.eidos.com/support.html

Further technical information and drivers for Windows-based PCs can also be found at http://www.windrivers.com/

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