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Unit 4

HR Business Material

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Speak Up Opreations
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117 views9 pages

Unit 4

HR Business Material

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Speak Up Opreations
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HR development Discuss the statements below with a partner. Do you agree or disagree with them? What aspects of HR development do you think the statements refer to? Are they key HR concepts? 41. ‘Nobody can guarantee lifetime employment, but there's a lot you can do to:imprave the adds.” 2 -Quallty feedback improves performance.” 3. ‘Those most at risk af leaving are new empinyees” 4 All analy are equal, but sume aie more equal ran utters.” ‘Match the HR staff development practices in the box with their definitions (s-8) below. ies + flexible working practices « induction programme * long-term individual development * mentoring + secondment * team development 1 flexible working practices : to adapt the way of working (lexitime, teleworking, etc) to suit the diverse needs of employees’ lives > + the temporary transfer of an employee to ‘another organization or part of the company jinually upuati prafessinnal development af emplayees regular evaluation of an employee's performance, development requirements, and potential 5 to maintain fair working practices and equal treatment for each employee 6 : to motivate a group ot employees to work together effectively ? : to provide an employee with an experienced person who can assist with professional development and offer support and advice 8 +10 inform new staff about the company and its procedures and to help them ta settle suceassfully into their new job Which aspects of staff development mentioned above does your company use? Which do you think are the most effective? 36 | unira development syo10 2 _Listento four people talking about staff problems, and fill in the missing words. Then discuss aay with a partner what solution you would recommend for each problem. Natasha: Shop floor team leader 2 Listen, ’m having ® with a mujor project. | have put together ‘a team of marketing staff from all our different branches, not just here but all ‘over the world, to work together to update our global marketing procedures. The problem is that nobody_______* the meetings and progress. is slow. Several members have already asked to leave the project. Miguel: Janet: Departmental manager 4 Fve been here seven years and desperately need some tuning wn te atest an and accounting procedures in my fel. now coordinating an Intemational projet and i's embarassing that know almost nothing about EU. fa. My tans elise wee on busy fortrning_______8, butts essential that 'm totally up fo date. What do you recommend: Can you tak 0 my boss? Now listen again and match the problem with the most Holger: projectmanazer appropriate solution below. Development solutions ‘a We are so global in our business approaches, | recommend that we introduce team development training for our managers and staff generally. My proposal is to put it on the agenda for the international managers meeting in three weeks’ Une, b Its escontial that we enable our emplayees ta hroaclen their professional skills and Keep up to date in thelr fletd of work. We'll lose sta if we continue tu expect thein to muddle through without investing in their and aur —futurel © Cleary this should be dealt with by the manager persurally! I's high time we introduced a staff appraisal scheme. This is long overdue and will focus managers’ minds on the development and ‘evaluation of thelr employees and hopefully avoid a lot of communication problems like this one. d_ In order to avoid problems like this, we need to introduce an induction programme to inform and empower new employees. Maybe we should look into the benefits of a mentoring scheme too. UNIT4 HR development | 35 ‘Making recommendations We need to introduce .. ’s essential to take up/that we take up ‘My proposal isto put/is that we put... references, ‘Maybe we should also look into .. | (can) recommend talking/that we talk. | propose introducing that we introduce .. Is high time (that) we introduced .. 3 Study the useful Language for making recommendations above. Then use the following phrases to make recommendations about staff development Issues of your own. recommend e Its high time we introduced It's essential client needs Obviously we need to ensure that Maybe we should also Having studied the problem and discussed it with my staff, ipropose My proposal is that we 4 Now use tne tanguage above to make recommendations. Discuss with a partner what HR development you would recommend for these staff problems. 4 Afemale accountant has complained that her salary is lower thai (wu other male employees who do the same work. She was promoted to the job five years ago, is very well qualified, and has been with the company longer than one of the two men. 2 Along-established company has lost some good employees recently because they found it impossible to balance their working lives with the demands oftheir family life. There is currently no flexitime, very few part-time jobs, and only one male employee has taken paternity leave to look after his child due to the negative feeling about such practices. 3. An engineering company has lost a number of international contracts that it expected to win. The sales manager suspects itis because the engineers find it difficult to communicate their ideas in presentations in English. Their written English is guod and they do not have a lot of time to study. 4 An editor has developed severe pain in his arm. He finds his workstation inappropriate and wants new furniture. The cost of the furniture is £2000. He is working on a very important project and it would not be good for him to take time off at this stage. 36 | U4 HR developmen 5 6 Below are some of the reasons why companies introduce appraisal schemes. Match the correct heading (ad) with the sentences. a. Succession planning b- Motivating staff Improving performance Encouraging better communication To give feedback on what employees are achieving already and enable them to do their job better. 2 To enable companies to identify potential for future promotion and focus on certain individuals. 3 To promote better contact between managers and their staff. 4 Open feedback and setting targets for the future, generally encourages staff. Gaby Meyer, a line manager at Aus-pharma, is carrying out an appraisal interview with Peter Grahame, an employee from the Edinburgh branch who is on secondment in Vienna for two years. Liston ta thair conversation. Put the problems and solutions they discuss below the appropriate appraisal goal. Peter and Gaby need to improve communication * Peter needs to delegate more * 25% down for six months * arrange a meeting with the team * get your team’s output up to scratch * Gaby is always busy * Antonio to have cultural training * meet weekly fora while * Peter to have leadership training UNIT UR devetopanent | 37 Encouraging better communication ® 7 _stentothe interview again and using the words below, complete the appraisal report on " Peter Grahame. Decide on the last two action points yourself and then compare them witha partne communicate + cultural « decrease = delegate = leadershi production director * overtime * relationships * skills « training manager + to detail + long term sickness = Aus-pharma AG Appraisal Report Name: Peter Grahame. Job title: Team Leader (bottling) ‘Appraise: Gaby Meyer Location: Vienna Date: 12 Dooomber 20 Date oflast appraisal: na ‘Strengths: Attention |, excellent. Accuracy, good Peter fee's ne doesn't have any problems with sta . Wife now in employment af her choire. Weaknesses: Peter docan't always * w leans iiembers ard is causes overwork tor himself and thus in output. Communication Sneed attention. Problems: Decrease in output caused by Antoniv's *, nabilty of over team members to work shortage of staf in the team. Peter didn't feel able to 3 with me. Antonio nooda training (as does al the team). Action: 1 Speakto about: + temporary tranefor of membor of staff to Peter's team. : "sails and time management training for Peter. 2 Takto ______ 2 about cultural training for al of Peters toam. 3 2 4 Peas eee Signed: Appraiser Appraisee 28 | ui ara evelopment B Match these expressions from the dialogue with their definitions. 4 to pay attention to detail a to make sth as good as it can be 2 togeta little behind to notice and deal with small individual tacts 3. to be on target to feel happy in a new environment 4 to raise an issue d_ to beat the exact level predicted 5 to get sth up to scratch eto mention sth for people to discuss 6 tosettle in 1 to be slower than expected The language of appraisal interviews ‘The idea of appraisal isto put the wrongs right and then look forward. Questions should always, ‘be formulated carefully to avoid upsetting the appraisee during the interview. Being diplomatic and using language to soften disagreement also helns to create a ‘positive environment. Being diplomatic When did you realize that .? (Lice would, cand, and may te make statements Wau yaw mind giving me mare information less direct. That would/could/may be very On an? aificult. (Not: HHees-veR-aHiedte) 1s tmere anytning etse we shout talk about? ‘+ Avoid negative words like terrible, awful, ver bod. ot thateetenbintitnd) iad! Softening disagreement 7 Fs With respect. | think .. use not very plus a positive word: That's not a ‘ san) panied! To be quite frank, Sven, I don't think .. Frunkly, we should deal with that differently Appraisal questions ‘respect your opinion, but .. Could you tell me (haw things are going with J? I'm afraid we can't/'m sorry but we can't How do you see (your team developing in.)? You have a point there, but . Would you like to give me more details about ..? Toa certain extent | agree, Dut. Q Howcan you improve these statements and questions from an ar Find more diplomatic equivalents in the appraisal dialogue in exercise 6. Example: 1 How do you see the relationship with your team? 1 = 5 Ree wee ee 6 7 Communication with me has to Improve inmeditely le that clear? 2 You should have told me, nae es i 8 So Peter~ how's the wife ~ 4 ‘any happier? 10 Now work witha partuer to practise an appraisal interview with a member af

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